Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: duncan h on March 01, 2017, 06:59:44 pm

Title: Gardiner clamp.
Post by: duncan h on March 01, 2017, 06:59:44 pm
Having loads of trouble with my clamps. Every day I have to nip it up a bit. Today I ran out of thread and it snapped.
Had a new clamp, but couldn't decide where the spring goes?
This pole is les than a year old, I think. I have a larger SLX, that's 3 years old and never have to touch it
Title: Re: Garniner clamp.
Post by: Alex Gardiner on March 01, 2017, 08:24:11 pm
Having loads of trouble with my clamps. Every day I have to nip it up a bit. Today I ran out of thread and it snapped.
Had a new clamp, but couldn't decide where the spring goes?
This pole is les than a year old, I think. I have a larger SLX, that's 3 years old and never have to touch it

Hi Duncan

I have looked up your account log - I think this must be the pole that was bought back in February last year - is that right?

Drop me an email on alex@gardinerpolesystems.co.uk and I can look at exactly what the issue is, as well as perhaps help in putting the lever sets on to the clamp in the correct way.
Title: Re: Garniner clamp.
Post by: tonycarr on March 01, 2017, 11:57:27 pm
Having loads of trouble with my clamps. Every day I have to nip it up a bit. Today I ran out of thread and it snapped.
Had a new clamp, but couldn't decide where the spring goes?
This pole is les than a year old, I think. I have a larger SLX, that's 3 years old and never have to touch it

Hi Duncan

I have looked up your account log - I think this must be the pole that was bought back in February last year - is that right?

Drop me an email on alex@gardinerpolesystems.co.uk and I can look at exactly what the issue is, as well as perhaps help in putting the lever sets on to the clamp in the correct way.

well thats what ya call excellent customer service. and one of the reasons i buy from Gardiners
nice one, thumbs up Alex

tony
Title: Re: Garniner clamp.
Post by: duncan h on March 02, 2017, 07:59:00 pm
Having loads of trouble with my clamps. Every day I have to nip it up a bit. Today I ran out of thread and it snapped.
Had a new clamp, but couldn't decide where the spring goes?
This pole is les than a year old, I think. I have a larger SLX, that's 3 years old and never have to touch it

Hi Duncan

I have looked up your account log - I think this must be the pole that was bought back in February last year - is that right?

Drop me an email on alex@gardinerpolesystems.co.uk and I can look at exactly what the issue is, as well as perhaps help in putting the lever sets on to the clamp in the correct way.

well thats what ya call excellent customer service. and one of the reasons i buy from Gardiners
nice one, thumbs up Alex

tony
Sure is