Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: KS Cleaning on February 15, 2017, 02:30:05 pm
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I put the price of some houses up by £1, got a text last night from one customer saying money has been paid in but please don't bother coming back, I text them back asking if there was a problem with the clean? No they said but we feel it is expensive at £9 a clean :o ;D and an increase of 12.5% is too much. I text back saying the price increase equates to 4% as I hadn't put the price up for 3 years and thanked them for their custom. I clean 65 houses on this estate, of which I applied the £1 price increase to 50 of them, so £41 better off in that area and 1 less house to clean...... win, win
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I had that last year. Customer paid £28, and had been for 6 years. Put up prices by £2 with a capped increase clause for 4 years (promise of no more increases until after this time) he comes out complaining that its over 7% increase or whatever and that its too much, and i should only be increasing by 1% so i said to him are you honestly going to route around for the extra 20 or 30p then? And how am i supposed to enforce that? Wait around for every customer try to find the exact change?
He eventually saw my point that it was also more practical to put it up a couple of quid every 4 years or so.
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If you have increased 50 houses by a pound and lost one isn't that £49 better of
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If you have increased 50 houses by a pound and lost one isn't that £49 better of
His maths never works out.
40 houses a day... 💩
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If you have increased 50 houses by a pound and lost one isn't that £49 better of
£8 x 50 = £400
£9 x 49 = £441
£41 better off 🤦♂️
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If you have increased 50 houses by a pound and lost one isn't that £49 better of
£8 x 50 = £400
£9 x 49 = £441
£41 better off 🤦♂️
Thanks Shrek ;)
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If you have increased 50 houses by a pound and lost one isn't that £49 better of
His maths never works out.
40 houses a day... 💩
:-X ;D
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I put the price of some houses up by £1, got a text last night from one customer saying money has been paid in but please don't bother coming back, I text them back asking if there was a problem with the clean? No they said but we feel it is expensive at £9 a clean :o ;D and an increase of 12.5% is too much. I text back saying the price increase equates to 4% as I hadn't put the price up for 3 years and thanked them for their custom. I clean 65 houses on this estate, of which I applied the £1 price increase to 50 of them, so £41 better off in that area and 1 less house to clean...... win, win
In all honestly though KS I think you should you have been braver and put your prices up higher then £1, especially after 3 years with no rises.
I know your in different part of the country to me but surely £10 should be an absolute bare minimum you should do any job for.
You should of raised them by at least £2, probably lost a few but still be alot better off.
You've now missed the opportunity and your customers won't expect another rise for 3 years and will be more difficult to raise them by more then £1.
I hit mine hard with £3 rises early last year, only last a couple and promised no more rises for a minimum of 2 years.
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Got to agree there , £10 minimum. I went to quote a bungalow the other day, we spoke briefly and I said £10 over the phone, got there and although it was small , she had a bit of an orangery - does £10 cover the roof as well? Me - no , her - oh well I was talking to my friend and she has a 4 bedroom detached house, her window cleaner charges £8.
Me- give him a ring instead.....
Even though it was a bungalow, I just can't be arsed with anything under a tenner anymore
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I put the price of some houses up by £1, got a text last night from one customer saying money has been paid in but please don't bother coming back, I text them back asking if there was a problem with the clean? No they said but we feel it is expensive at £9 a clean :o ;D and an increase of 12.5% is too much. I text back saying the price increase equates to 4% as I hadn't put the price up for 3 years and thanked them for their custom. I clean 65 houses on this estate, of which I applied the £1 price increase to 50 of them, so £41 better off in that area and 1 less house to clean...... win, win
In all honestly though KS I think you should you have been braver and put your prices up higher then £1, especially after 3 years with no rises.
I know your in different part of the country to me but surely £10 should be an absolute bare minimum you should do any job for.
You should of raised them by at least £2, probably lost a few but still be alot better off.
You've now missed the opportunity and your customers won't expect another rise for 3 years and will be more difficult to raise them by more then £1.
I hit mine hard with £3 rises early last year, only last a couple and promised no more rises for a minimum of 2 years.
I get what your saying Chris, if they had all been £8 houses and I increased them to £10 I may have got away with it, but the majority of these houses were the smaller house type that I was cleaning for £7 so a £1 increase to £8 was what I opted for. I obviously have a different business model to most on here, but the reality is this is the market that I work in, it is mostly teams of window cleaners up here cleaning houses a lot cheaper than I do :-\
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I put the price of some houses up by £1, got a text last night from one customer saying money has been paid in but please don't bother coming back, I text them back asking if there was a problem with the clean? No they said but we feel it is expensive at £9 a clean :o ;D and an increase of 12.5% is too much. I text back saying the price increase equates to 4% as I hadn't put the price up for 3 years and thanked them for their custom. I clean 65 houses on this estate, of which I applied the £1 price increase to 50 of them, so £41 better off in that area and 1 less house to clean...... win, win
In all honestly though KS I think you should you have been braver and put your prices up higher then £1, especially after 3 years with no rises.
I know your in different part of the country to me but surely £10 should be an absolute bare minimum you should do any job for.
You should of raised them by at least £2, probably lost a few but still be alot better off.
You've now missed the opportunity and your customers won't expect another rise for 3 years and will be more difficult to raise them by more then £1.
I hit mine hard with £3 rises early last year, only last a couple and promised no more rises for a minimum of 2 years.
IMO a £3 rise is too much for run of the mill work.every time i put mine up they go up a £1 and i usually lose a couple.
customers can be really strange!ive lost customers over a 50p increase years ago and had previously good customers slam the door in my face for even mentioning a price rise!! ::)roll ;D
luckily most are ok. :)
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I helped out a good friend for over 14yrs on a particular nice round. Not long back he moved away from the area and line of work altogether and so i bought the round of him. It was a round he built up from being 16yrs old untill he sold it to me when he was 39. Point being, it was kinda sentimental for him that round and as such very rarely put the prices up. Infact in 14 yrs i did it with him there may have been 2 price increases. A good part of the round is on a hill, known to the area as "Snobs hill" clients who own a chain of opticians for instance. But really low prices for the work involved and especially for the high standard of living these people have. Thank fully it was easy for me to take over the round as i already have a working relationship with them, but now nearly 2yrs running it myself, its time to hike the prices up. So ive pre printed these
(http://www.cleanitup.co.uk/smf/1487192547_Screenshot_2017-02-15-21-02-05.png)
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So with a little pre thought (n better spelling) and with confidence you can hike up prices. Again as another example on my above post. In same area my friend charged a client for a huge house n posh conservatory £20 every 2months.
After only 4 cleans on my own doing the work, i was frustrated with how little it paid as i had work in less well off areas more than what she paid. So i explained that the house is now £30 and the conservatory is £20 so a £30 increase. Guess what, she wasnt happy but im still cleaning it for my prices.
(http://www.cleanitup.co.uk/smf/1487192884_Screenshot_2017-02-15-21-07-45.png)
Where the conny is, that belongs to my client and the property to the left. The property behind it n to right is a flat which belongs to tennants who pay seperately
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Here in woking my minimum price is £22.