Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dave f on November 02, 2016, 06:28:41 am
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in the last few months have shed a few customers the usual crap thats not like me I am realy tolerant just gets to the point that I get fed up as I have dumped I have replaced 1 or 2 with out canvassing must be karma
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Iv found the more years I spend in this line of work, the less tolerable I become.
I dump customers all the time, sometimes I turn up to a house, sit there for a moment looking at it thinking 'i hate this house and the t##t who lives in it', then drive off and immediately delete from cleaner planner ;D.
I became self employed to enjoy my job and enjoy my life, if any customer gives me any reasonable doubt, then bon voyage.
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its very rare i dump a customer as most are good as gold however i have got two that will be dropped when payments recieved.ive cleaned for these customers for over 15 years too but they ve both become liabilities now(VERY late payment).the truth is they must both be struggling financially as they never used to be like this. ::)roll
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As you may know the "Flounce" is a speciality of mine ... however somebody on this forum mentioned the possibility of training a customer before immediately dumping which has meant my flounces are farther and fewer between.
Occasionally I still "gracefully" bow out but I still reserve the right to flounce - as chris turner says you can enjoy being self employed ... ;D
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I've heard of peeps ""Flounce" part way through jobs before too. ;D ;D
Either the customer has peed them off in some way or they have realised the job is to difficult and/or just way to much hassle for what they are charging... Fook this I'm off :D
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I put a price up today , lost the customer and then gained an even better one round the corner 10 min later.
Also , turned up to another and noticed they now have a dog! Pulled my hose round the back to be greeted with 15 piles of dog 💩. So I put my hose back in the van and drove off, can't be bothered with custys who leave that stuff in their gardens
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I put a price up today , lost the customer and then gained an even better one round the corner 10 min later.
Also , turned up to another and noticed they now have a dog! Pulled my hose round the back to be greeted with 15 piles of dog 💩. So I put my hose back in the van and drove off, can't be bothered with custys who leave that stuff in their gardens
Cleaner Planner text reminders are great for this. I'd have binned lots of customers without it.
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I think I may take up flouncing may be have flouncing compations
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I put a price up today , lost the customer and then gained an even better one round the corner 10 min later.
Also , turned up to another and noticed they now have a dog! Pulled my hose round the back to be greeted with 15 piles of dog 💩. So I put my hose back in the van and drove off, can't be bothered with custys who leave that stuff in their gardens
Dog poop is my number one reason for culling, nothing more annoying than arriving at what was once a great straight forward customer to find they've recently purchased a mutt and the yard and garden reassembles a dog toilet ::)roll
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I put a price up today , lost the customer and then gained an even better one round the corner 10 min later.
Also , turned up to another and noticed they now have a dog! Pulled my hose round the back to be greeted with 15 piles of dog 💩. So I put my hose back in the van and drove off, can't be bothered with custys who leave that stuff in their gardens
Dog poop is my number one reason for culling, nothing more annoying than arriving at what was once a great straight forward customer to find they've recently purchased a mutt and the yard and garden reassembles a dog toilet ::)roll
Mine too , Iv got custys with dogs that hate having crap in their garden and then there's some who seem to store it and keep their fingers crossed that it will eventually evaporate or something 😩💩💩💩
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must be karma or something but every time i get rid of a dodgy customer i always seem to get a phone call about a decent bit of work or a better opportunity, like if i get rid of one off a street i will get a call and pick up another 2 on the same street at better prices obviously
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I put a price up today , lost the customer and then gained an even better one round the corner 10 min later.
Also , turned up to another and noticed they now have a dog! Pulled my hose round the back to be greeted with 15 piles of dog 💩. So I put my hose back in the van and drove off, can't be bothered with custys who leave that stuff in their gardens
Dog poop is my number one reason for culling, nothing more annoying than arriving at what was once a great straight forward customer to find they've recently purchased a mutt and the yard and garden reassembles a dog toilet ::)roll
Mine too , Iv got custys with dogs that hate having crap in their garden and then there's some who seem to store it and keep their fingers crossed that it will eventually evaporate or something 😩💩💩💩
I hate the ones where they quickly have clear up while you are across the road, smell of bleach pervades the air, they've picked the piles of crap up but you know its still there really as you can see the dark patches where it used to be and its still going to get on your hose
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Iv found the more years I spend in this line of work, the less tolerable I become.
I dump customers all the time, sometimes I turn up to a house, sit there for a moment looking at it thinking 'i hate this house and the t##t who lives in it', then drive off and immediately delete from cleaner planner ;D.
I became self employed to enjoy my job and enjoy my life, if any customer gives me any reasonable doubt, then bon voyage.
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agree,that's how I feel,glad I'm not alone
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Having a cull for health reasons all the awkward houses with windows above conservatory's ,I haven't any money today call back tomorrow then not been to bank today , hopefully end up with just bungalows and 2 weeks off a month ,much better for heart and stress levels
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im glad to see I am not alone makes me feel better already
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Is it just me thanks thinks of John Inman whenever flouncing is mentioned?
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Is it just me thanks thinks of John Inman whenever flouncing is mentioned?
Larry Grayson, also. ;D
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(http://gifreplies.com/wp-content/uploads/2015/12/Flounce-Scarlett-OHara-3.gif)
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Having a cull for health reasons all the awkward houses with windows above conservatory's ,I haven't any money today call back tomorrow then not been to bank today , hopefully end up with just bungalows and 2 weeks off a month ,much better for heart and stress levels
are you still trad then?windows above conservatories are easy. ;D
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Is it just me thanks thinks of John Inman whenever flouncing is mentioned?
Larry Grayson, also. ;D
And her!
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(http://gifreplies.com/wp-content/uploads/2015/12/Flounce-Scarlett-OHara-3.gif)
;D
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I cull all the time. Still building so as I'm picking up work I'm dumping those that won't pay online. say they will but after numerous reminders no payment. In the end I have to collect and get rid.
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Ive just had the ultimate "cull" and sold all my residential work off bar about 40 customers which will be going in March / April.
My debt list has never looked so good ;D ;D
So weird not having the days ahead scheduled with work.
but back to the OP .... culling is the best thing you can do to grow with quality which is a great feeling knowing every job will be easy and straight forward ... no dog crap or bad payers or moaners or messer.