Clean It Up
UK General Cleaning Forum => General Cleaning Forum => Topic started by: Smurf on October 11, 2016, 05:54:35 pm
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Gave a quote for a job which the lady agreed so booked the work in for her. Get a text to say hubby has just got home and said it was too much so wished to cancel and she will be letting him deal with it. I never barter on price but gave them the option to procced if so wished after hubby getting other quotes.
I get the feeling she was none to pleased with him... Bless her. ;D ;D
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You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote
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Gave a quote for a job which the lady agreed so booked the work in for her. Get a text to say hubby has just got home and said it was too much so wished to cancel and she will be letting him deal with it. I never barter on price but gave them the option to procced if so wished after hubby getting other quotes.
I get the feeling she was none to pleased with him... Bless her. ;D ;D
Its always us fellers ::)roll ::)roll
When my mrs got a bin cleaner i scoffed at his prices, lol only a couple of quid. I said why bother, ill do it myself.............do you wanna guess how many times i did??
After several mnths of non cleaning of bins, my mrs got the cleaner in.
I sometimes push it (in cheeky way), saying now you know hes not going to do it! I say it all the time................. sometimes the lassi realises the truthfulness of that and simply tell me to crack on. But sadly, its only sometimes that works
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You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote
Yes I know. I just found it rather funny that the lady sounded really peed off with her hubby.
I wish I was a fly on the wall to hear what she said to him but I have a good guess what was said. ;D ;D
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You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote
Not if you are invited to quote. I might be wrong....
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I take 50% deposit off them! Trust me when I say they never cancel ;D
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You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote
Not if you are invited to quote. I might be wrong....
Anything over 35 42 you must still provide a cooling of period
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I take 50% deposit off them! Trust me when I say they never cancel ;D
So you get a job for say 20 k then you ask for 10k up front deposit then do you? I like your thinking ;D ;D
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You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote
Anything over £42.00, they have the right to cancel within 14 days. Anything under, I don't think there is a rule.
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I take 50% deposit off them! Trust me when I say they never cancel ;D
So you get a job for say 20 k then you ask for 10k up front deposit then do you? I like your thinking ;D ;D
Not quite any domestic job up to £10k is 50% deposit. Over 10k is treated as commercial so then we apply a minimum of 33% deposit then staged payments as agreed. They all sign a contract as well as a copy of the Terms and Conditions. I never get a cancellation as they have usually had more than enough time to think things through
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Kev I would have thought it must be difficult at times convincing people to part with such large sums of money upfront. Can I ask what are your reasons for wanting a large deposit upfront in the first place as I’m sure some customers will ask you too?
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Once customers have decided to use you there is never a problem with the deposit. It shows commitment. We charge upfront for all Materials, Travel, Fuel , Accommodation and Expenses. Invariably a Professional Stone Cleaning / Restoration Job involves around 40% of the total cost in the aforesaid!
That said I don't see and have never had a problem even if you book in a £500 Pressure washing job why should they mind committing a deposit to you? After all by the time it comes to ask for the deposit I have already sold us as a company, made friends with them, raised a contract, got them to sign it, booked the time off in the diary for the work and ordered what I need for the job. This proves I am committed, the deposit proves they are in my mind!!!
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I've just had another cancellation... What the heck is wrong with folk. ::)roll
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You need to put the bandage back on hand, make em feel sorry for you ;D
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You need to put the bandage back on hand, make em feel sorry for you ;D
;D ;D
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In this case from the impression I got now the father has got involved and is wanting to have a go himself to try and save them a few bob. Was a pig of a job to do anyway so good luck to him. Makes me laugh really as the 4 bed extended detached house the couple have just moved into worth over 500K and some of the roofline can't be reached by ladders safely.
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I've just had another cancellation... What the heck is wrong with folk. ::)roll
Did you take a deposit :'(
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I've just had another cancellation... What the heck is wrong with folk. ::)roll
Did you take a deposit :'(
Now yer just rubbing it in Kev...No ;D ;D
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I am running another course next week where we advocate you take a deposit, the dangers of using Hypo, and a New Lidl has just opened round the corner, I think it might be a benefit to you
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Where do I sign up ;D ;D
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We're getting a new LIDL in Dover. I have heard the opening offer will be a wifi operated propotioning ball valve but you can only pre - order with a 50% deposit to show commitment. People are biting their hands off ! ::)roll ::)roll ::)roll ::)roll ::)roll
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;D ;D So at laest 2 people read my posts
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Guess what happened again today and no I did not take a bloody deposit. ::)roll
Mind you this time I know at some point the chap will rebook as is a regular yearly customer.
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Guess what happened again today and no I did not take a bloody deposit. ::)roll
Mind you this time I know HOPE at some point as is a regular yearly customer.
He would have deffo rebooked if you had a deposit ;D
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Guess what happened again today and no I did not take a bloody deposit. ::)roll
Mind you this time I know HOPE at some point as is a regular yearly customer.
He would have deffo rebooked if you had a deposit ;D
Hmmm... ;D
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A 50% deposit is always necessary to eliminate all the non serious enquiries. It will save you a hell of a headache but taking non refundable deposits to secure the booking.
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I can see that be helpful on large jobs worth a few grand but a few hundred quid or less it's not worth it surely?
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Smurf
It's worth it on every job mate unless you seriously know them and they are not messers! I have just had a guy in France cancel on me!!! I agreed the job last month with him for Monday 12th December and told him I need a deposit to make it a firm booking, he said and I quote:
" I will definitely, definitely, definitely be going ahead as I have searched France for someone like you"
I responded with a contract and said sign this and send me the deposit then and I will make it a firm booking! He said:
"No problem! The deposit is on it's way"
I e mailed him again today a month later and said "No Deposit Yet"
Just had an e mail saying he has put it on hold for now!!!
Good job I didn't book the ferries and flights wasn't it ::)roll ::)roll ::)roll
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Bit of a difference to just poping down the road when you jobs cost thousands instead of hundreds lol
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No it isn't , that job was only just over a £1k. Lose two or three jobs worth £100's and it is suddenly a £1k isn't it? You can fight this all you want Smurf I think you haven't got the courage of your convictions! Don't be scared to ask for a deposit! I just call it a deposit for the booking, fuel and MOS costs end of. If they don't want to pay it they are not serious in my opinion and I get on with something else period!
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I concede and will try (when required) to take booking deposits from now on OK ;D
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Your decision not mine bud, I do it on every job ;D If you don't feel comfortable just take 25 or 33% deposit? I promise you, if you get a deposit, your cancellations will stop. While your at it stop trying to stick me on a pedestal regarding work, I am a normal guy I do small local jobs as well as bigger domestic and commmercial! I even shop in Lidl cos I luv the apple turnovers and their cheese rolls ;D
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You shop a Lidl :o ;D
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I shop at Aldi until Lidl opens - I like the custard chocolate twists
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I do like the Lidl song ;D https://www.youtube.com/watch?v=Jxl8P1fNT9Y
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Lidl diamond shape cheese rolls are the nuts and I bought 3 of those induction hot plates the other day an absolute bargain at £16.99 each including VAT ;D