Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Richard iSparkle on October 10, 2016, 11:04:23 am

Title: booking in clients
Post by: Richard iSparkle on October 10, 2016, 11:04:23 am
Hello, I'm looking for some advice.

What rules do you have with customers about booking in a clean at a time, and then them not being in?

does it happen a lot that you book jobs in, and then can't complete them, or is it pretty rare?

thanks

Richard
Title: Re: booking in clients
Post by: edward coller on October 10, 2016, 02:30:38 pm
Hello, fortunatly very rare for me,. If the job is any distance away , or its been booked more than 3 weeks ahead I tend to ring the customer the night before to confirm that they are aware  and still want me to come. generally if its a repeat Im pretty confident they will let me know if something has come up and they cant make it. It is annoying though if there not there though....... Simon
Title: Re: booking in clients
Post by: Richard iSparkle on October 10, 2016, 04:09:13 pm
Quote from: edward coller on October 10, 2016, 02:30:38 pm
Hello, fortunatly very rare for me,. If the job is any distance away , or its been booked more than 3 weeks ahead I tend to ring the customer the night before to confirm that they are aware  and still want me to come. generally if its a repeat Im pretty confident they will let me know if something has come up and they cant make it. It is annoying though if there not there though....... Simon

thats edward
Title: Re: booking in clients
Post by: COLIN BRIGHT on October 15, 2016, 10:17:40 am
it happens sometimes but rarley, go home and chill is my motto
Title: Re: booking in clients
Post by: Gabrielius on October 22, 2016, 02:50:23 pm
Take a deposit  :)
Title: Re: booking in clients
Post by: tim handley on October 22, 2016, 05:23:50 pm
not often enough to be an issue, does happen, but as above, go home, chill, enjoy a bit of down time, watch some porn, erm, i mean do some creative on line marketing, sorry!!!!!  There is always something to do, send out some e mails to clients, stocktake your chemicals,  tidy the van,  top up some bottles,  and if the worse comes to the worse, take your wife /girlfriend out for a meal or a coffee and chat to her.......... ;D
Title: Re: booking in clients
Post by: Carpet Dawg on October 22, 2016, 08:35:34 pm
Quote from: tim handley on October 22, 2016, 05:23:50 pm
not often enough to be an issue, does happen, but as above, go home, chill, enjoy a bit of down time, watch some porn, erm, i mean do some creative on line marketing, sorry!!!!!  There is always something to do, send out some e mails to clients, stocktake your chemicals,  tidy the van,  top up some bottles,  and if the worse comes to the worse, take your wife /girlfriend out for a meal or a coffee and chat to her.......... ;D

^^ very good  ;D