Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: STEVE-UK on September 13, 2016, 09:54:56 am

Title: Go cardless question for franchisors
Post by: STEVE-UK on September 13, 2016, 09:54:56 am

I Have emailed GC,  got an auto response stating response within 3 days  :-\

How do you find the customer service if an issue arises?

Has anyone had a franchisee leave and change details on GC?

Title: Re: Go careless question for franchisors
Post by: PWC LTD on September 13, 2016, 11:35:48 am

Hello,

The franchisee shouldn't be able to log in to the GoCardless account. The GC account should be held by the franchisor and operated from a non trading central bank account which is used as a landing account for direct debit payments only.

The franchisee's then invoice the franchisor as required for the GC payments. The whole idea of a central bank account is so you can move jobs between franchisees easily and you don't have any bank details to keep changing.

GoCardless customer service has always been good for me.

Title: Re: Go careless question for franchisors
Post by: Soupy on September 13, 2016, 11:47:34 am

Not a franchisor but I've spoken to GC on numerous occasions (I always phone, emails are too easily ignored IMO). Always helpful.

Title: Re: Go careless question for franchisors
Post by: STEVE-UK on September 13, 2016, 03:16:38 pm

cheers chaps

Will give them a call