Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: tim handley on September 02, 2016, 07:22:30 am
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Anybody doing the hard floor course at clean smart later this month???
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Didnt know they did one but i might do now!
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Steven don't go on the cleansmart one .
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Speak nxt wk Neil
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Neil whats the problem with the cleansmart course....?
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Steve
Don't know who runs the hard floor.
I just don't like matts attitude , it's worse than mine lol
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Matts alright better than someone down south west.
Just because you don't like his attitude doesn't mean he hasn't got someone good doing a course!
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strange comment to make, nowt wrong with Matt or his company at all in my experience, and all the courses ive done there have been very good value for money!!!!!!
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the guy doing the course sounds as though he really knows his onions, im hoping to get on it and kick start my hard floor work after having done one great course oop north already but having not really pursued the work..........
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Whos doin course??
Neil...obviously summats happened. Speak later
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His name is Peter Rowan 8)
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Hard floor
Carpet cleaning
Oven cleaning
Drive jet washing
It dosent matter how good the trainer is as long as they have a good basic knowledge that they can transfer to you and give you confidence to do it hat job with good back up such as tile master provide .
I could go into why I think Matt dosent provide this but choose not to as I'm sure he is well aware that his customer service is zero .
Twice now on separate occasions I have phoned for on advice on separate machines manafactured by him and he has basicly told me to f**k off .
Good luck to all you who find him ok , just wait until something goes wrong and see how charming Matt is .
Advertising , pricing and converting jobs is far more important .
It's no good at being good at cleaning if you can't get work and make a profit and from what I can see after being involved in this industry for nearly 15 years is that there is very few suppliers courses that show you this .
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I've had a similiar experience with him with regards a machine. Won't buy f**k all from him now.
Hard floor course - do Kevs.
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Thanks Steve
I didn't think I would be the only one , after the the way he lost the plot .
Strange thing is I was happy with the items of his I had , I've had a airflex mini for over 2 years and it's a brilliant small machine .
In this day and age of the Internet star rating system I would give him
1 * for customer service
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I trained Peter Rowan about 5 years ago if it's the same guy. I thought he had got out of it and was flogging U Switch? ??
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Known Matt for years , he's ok. Neil47 is abit of a numpty tho 😀
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I'm sure he's a great guy .
All I wanted to know was the power output of one off his machines and book someone onto one of his courses but we didn't get that far .
Must of been a bad day
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I've never met Matt but talked to him on the phone many times and bought several machines and other bits and pieces off him over the years.
I could be wrong but find it hard to imagine him going nuts on the phone at someone. He seems to laid back and not a pushy sales men type when selling machinery.
I've always had good service from them so I can only comment positively.
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Neil,
This is Matt from Cleansmart.
You called and spoke to my Office Manager. You said you’d recently bought a machine from one of our distributors, and that it was tripping out the electrics.
From what you said, it sounded like you'd need an in-warranty repair, so Julie advised you that you'd first need to contact the company you purchased the machine from, as the distributor would need to instigate any repairs or warranty claims. We then work with the distributor to solve any issues.
It's best if you first contact the company you bought the machine from - the distributor knows you, already has all your details, knows what machine you have, when it was purchased, whether it's under warranty etc.
Unfortunately you took exception to this. I was sat next to Julie at the time, I could see Julie getting quite flustered by the way she was being spoken to (which is not like Julie), so I took over the phone call.
All I did was reiterate what Julie had already told you. At no point did I swear as you've implied in your post. I wasn't the one who lost his temper, despite your threats to badmouth us on the forums. You put the phone down on me after I'd repeated numerous times that you just needed to report the issue to the distributor and we'd get it sorted for you. I don't know why this was such a problem, you don't seem to have any issues with the distributor?
I might add that if you hadn't been quite so aggressive and rude to me and my staff, you might find have found a better response.
I understand from the distributor that the problem was due to plugging both plugs into a single cord extension, and so no problem with the machine and now sorted. I don't recall you asking anything about power outputs or wanting to book someone onto a training course?
Regards,
Matt
Cleansmart
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And thanks, Tim, Tony, Paul and Sean for your comments
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Matt
I knew why it was tripping out and just wanted advice on best ampage of cable to use .
All you heard was tripping out and jumped to a conclusion there was a fault which there wasn't .
I did as you said and phoned John who gave all the advice I need .
Which was use a cooker socket when possible .
This advice took 2 mins and has stood me in good stead , shame that after spending £3000 on one of your machines you couldn't find the time to do the same .
At the end of the day I'm the customer and your customer service is lacking .
I've had a similiar experience with him with regards a machine. Won't buy f**k all from him now.
Hard floor course - do Kevs.
As I said we all have off days you obviously have more than one , shame really as your machine performs well , apart from the positioning of the waste gate next to cables & the cables are to short. plus they are twisted all the time .
Also there is no grip points when lifting due to the cables having no dedicated winding setup .
Apart from that it's great
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t's no good at being good at cleaning if you can't get work and make a profit and from what I can see after being involved in this industry for nearly 15 years is that there is very few suppliers courses that show you this .
Sorry Neil that is not fair at all. It takes something to get Matt to come out on a forum to explain his side of the story - I think you are being unfair and perhaps a better way to deal with it would be to pick up the phone or email if you have a suggestion or for improvements rather than making out his products are below standard. Its a forum not a complaints and wingeing centre.
He sells a great product and runs some great courses - I attended his upholstery course with Derek Boulton a few years ago and he was really good.
All Tim wanted was to see who was going and then you get snide remarks. I don't know who Mr Rowan is but Matt would try and deliver quality guys for his training days.
I feel sorry for you Neil if after 15 years you cannot find many suppliers to show you how to train you or improve your skills. Yes you need marketing skills but that's no use if you cannot deliver what you are being asked to do.
Try Kev Martin or Steve Riley from Advance Group via Restormate if you are stuck for an alternativecourse to improve your skill set.
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Neil,
Sorry if we've got the wrong end of the stick. You spoke to Julie and then me separately. From what you said, we were both under the impression you had a problem with your machine tripping out the electrics, which is why we asked you to contact the company you purchased the machine from. If you'd asked about the machine's power output or what type of cable, or how to plug it in we'd have been happy to help with that.
I do think that you posting on a public forum that you called us and I told you to “f**k off” (complete rubbish) is really quite out of order.
Anyway, sorry we’ve upset you so much. I hope we can now draw a line under this. If you have any further comments/complaints/questions etc. I’d appreciate if you would contact us directly.
Thank you,
Matt
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Thanks Matt
that,s the end off it