Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: MNWC on July 11, 2016, 05:15:49 pm

Title: Cleaner planner lost customers
Post by: MNWC on July 11, 2016, 05:15:49 pm
Ive done some work for a local builder and need to invoice them. They are already a customer in cleaner planner but cant seem to find them at all. Its as though they've disappeared off the face of the earth all there history has gone as well.

Any ideas 
Title: Re: Cleaner planner lost customers
Post by: p1w1 on July 11, 2016, 05:37:30 pm
Are they listed as  an "active" customer?  when you have the customer page up select "show all statuses " on the right hand side if still no joy i would contact cleaner planner directly.
Title: Re: Cleaner planner lost customers
Post by: MNWC on July 11, 2016, 06:15:39 pm
God knows whats happened !! Invoices are there but address are gone....got me thinking now how many others have just  "disappeared"  :-\
Title: Re: Cleaner planner lost customers
Post by: Soupy on July 11, 2016, 07:21:39 pm
God knows whats happened !! Invoices are there but address are gone....got me thinking now how many others have just  "disappeared"  :-\

Contact support.

I've never had this problem. I'd notice as historical reports would change.

Contact support.

Oh yeah, don't forget, contact support.

Title: Re: Cleaner planner lost customers
Post by: MNWC on July 11, 2016, 07:51:06 pm
God knows whats happened !! Invoices are there but address are gone....got me thinking now how many others have just  "disappeared"  :-\

Contact support.


I've never had this problem. I'd notice as historical reports would change.

Contact support.

Oh yeah, don't forget, contact support.


Have done Soupy but i get a message saying out of hours ....
Title: Re: Cleaner planner lost customers
Post by: Soupy on July 13, 2016, 08:18:40 am
Did you get this sorted?
Title: Re: Cleaner planner lost customers
Post by: MNWC on July 13, 2016, 06:28:09 pm
All sorted now. Thanks to all at cleanerplanner
Title: Re: Cleaner planner lost customers
Post by: Richard iSparkle on July 14, 2016, 09:11:30 pm
All sorted now. Thanks to all at cleanerplanner

what caused it? was it any error in you using CP or was it something we need to watch out for?
Title: Re: Cleaner planner lost customers
Post by: MNWC on July 17, 2016, 10:31:15 pm
User error, me  ;D