Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Champagne Supernova In The Sky on June 16, 2016, 12:16:05 am
-
Turned up at a new customers house in Surrey yesterday...
£220 gutter / fascia / soffit clean and then £42 window clean every 8 weeks...
The customer brought me a drink out and told me how he had received through his door a fancy flyer from some company based miles away in Horley...
I said "was it Pryors Window Cleaning?" ... Yes he said ... The leaflet was really good, professional looking he said.
He then said ... I was going to call and book them but looked them up on the internet first and the reviews about them are shocking - rude, pushy, bad work etc..
Then he said - so I looked for a local company instead and found you.
Whilst we were cleaning the customers neighbour came out and asked for a regular window cleaning quote - they are now also a customer, £38 every 8 weeks.
Lee ... If you read this you need to try and sort your internet reviews out, over time they will do you a lot of damage if they are all negative (which they are at the moment - I checked on Google and yell.com). Try and concentrate on building a good reputable sustainable business rather than just trying to gain as many customers as possible in as little time as possible.
:)
-
Do you mean these? ::)roll
yell.com Reviews
Bromleyreviewer
17 Feb 2016
Poor attitude and customer service
Report Review
I've had a similar experience to the previous reviewer. Sent an email after paying for two cleans politely requesting to cancel and explaining it was because my windows were still dirty. I resent after a week as no acknowledgment received. The reply was:
"Yes I already got your insulting message thank you.
Im not sure what the problem with your windows was but the other 300 or so
we have in your area seem to be fine.
Word of caution for you. Going up ladders to clean windows is no longer
compliant with health and safety law. Cleaners that do it that way are not
insured to do so. It is the homeowners responsibility to make sure people
opperating on their property are doing so properly. Should that cleaner
fall off his ladder on your property and be injured he will be entitled to
sue for an equity you may have to cover his treatment, recovery and
expenses.
I have removed you from the round.
Many thanks
Lee Pryor"
ABee24
03 Dec 2015
Be careful - they don't take prisoners
Report Review
I was a good, reliable customer from May 2012 - Dec 2015. I always paid my bill on the same day, or soon after the work was done.
Yet when I queried why this time the men were coming round after 10 weeks instead of the contracted 12 weeks with the following email:- Hi, Our windows are not due to be cleaned until the first week in December as our last clean was in the first week of September. I shall assume that it is just a mistake on your part and I will not be leaving the gate open tomorrow 24th Nov. Best wishes, Mr x.
I received this reply from the owner Lee Prior:-
"It is reasonable that our round could arrive a week before or after the exact 12 weeks. This is due to many factors, some of which are out of our control. So no there has not been a mistake on our part. I really find it quite pathetic that for the sake of a few days out of a 3 month period you felt the need to send an email like that. We have provided you with a good service for some time and now I will be happy to remove you from our rounds." (I know understand why he was made "redundant" from two sales and marketing jobs within a short period of time! Information taken from his own website!)
In truth the standard with his work wasn't that good and we did find him a bit expensive for the quality of the work he did, but we didn't bother to complain because we have always had better things to do with our time. Also we have always tried to use local businesses in a manner of community spirit.
Thomson local Reviews
Aa Bee in Redhill - 3 Dec 15
Be careful these people appear to be quite ruthless. When I merely queried why the men were coming round after 10 weeks instead of the contracted 12 weeks I received this reply from the owner Lee Prior:- It is reasonable that our round could arrive a week before or after the exact 12 weeks. This is due to many factors, some of which are out of our control. So no there has not been a mistake on our part. I really find it quite pathetic that for the sake of a few days out of a 3 month period you felt the need to send an email like that. We have provided you with a good service for some time and now I will be happy to remove you from our rounds. Clearly he has not been taught any customer relation skills, and I was a very good customer who always paid the same day as the job done. I was also a customer for over two years even though his work quality wasn't very good as we have always tried to support local businesses
Google Reviews
Pryor's Window Cleaning
Plough Rd, Smallfield, Horley
Write a review
1.35 reviews
Sort by:
James Boyden
a month ago
I engaged your services only once and the condition of the windows was extremely poor after you had finished the job. Since then, even though I have continually declined your services, you continue to text me to announce that you are coming to clean the windows again despite the fact that I have telephoned your office and explained that I do not wish you to return to my property. You consistently send me "reminders" to pay my "account" via paypal even though I have asked you not to come.
I am now seriously considering what I need to do in order to convince you "I do not want your services"! I have emailed, phoned and texted you! ! I am now at a loss as to what I should do next? Surely I cannot be alone in suffering these buffoons? James Boyden, Millmead Terrace, Guildford. PS I HAVE HAD TO AWARD YOU WITH A STAR BECAUSE I WAS UNABLE TO POST THIS WITHOUT CLICKING ONTO A STAR. MY ACTUAL RATING IS ZERO
Zak Sherlock
a month ago
Another idiotic leafletting campaign where the company ignores the clear "no junk mail or flyers" sign. I would NEVER do business with any company that cant even follow that simple instruction.
Flames 135
6 months ago
Be careful. These people do not take prisoners!
I was a good, reliable customer from May 2012 - Dec 2015. I always paid my bill on the same day, or soon after the work was done.
Yet when I queried why this time the men were coming round after 10 weeks instead of the contracted 12 weeks with the following email:- Hi, Our windows are not due to be cleaned until the first week in December as our last clean was in the first week of September. I shall assume that it is just a mistake on your part and I will not be leaving the gate open tomorrow 24th Nov. Best wishes, Mr x.
I received this reply from the owner Lee Prior:-
"It is reasonable that our round could arrive a week before or after the exact 12 weeks. This is due to many factors, some of which are out of our control. So no there has not been a mistake on our part.
I really find it quite pathetic that for the sake of a few days out of a 3 month period you felt the need to send an email like that. We have provided you with a good service for some time and now I will be happy to remove you from our rounds." (I know understand why he was made "redundant" from two sales and marketing jobs within a short period of time! Information taken from his own website!)
In truth the standard with his work wasn't that good and we did find him a bit expensive for the quality of the work he did, but we didn't bother to complain because we have always had better things to do with our time. Also we have always tried to use local businesses in a manner of community spirit.
I also concur with the review from Marian Gerhold
Marian Gerhold
8 months ago
I am not at all happy with the text that is sent prior to the clean. Do this, Don't do this, Do this and don't respond to the text. Maybe a "We would appreciate" at the beginning" and 'Thank you for your assistanct' at the end would help! I have cancelled as I don't appreciate being ordered about by a bully.
Jean Houghton
a month ago
I've given Pryor's a fair go but not pleased with the method of cleaning windows, this last time my windows didn't look as though the'd been done so will now cancel.
Way to go Lee...Oh the power of the tinternet ;D ;D
-
Jealousy is an unpleasant thing to see.
-
Zak Sherlock
a month ago
Another idiotic leafletting campaign where the company ignores the clear "no junk mail or flyers" sign. I would NEVER do business with any company that cant even follow that simple instruction
Bit harsh to give a negative review when it's not even window cleaning related and has nothing to do with the company in question.
People today hardly ever acknowledge or praise a good service but are all too eager to shout about the slightest thing that they're not happy about.
Zak sounds like a right twat.
-
Do you mean these? ::)roll
Way to go Lee...Oh the power of the tinternet ;D ;D
to break those reviews down...
Bromley reviewer - Sounds like he had a poor experience of Pryers and that it should have been handled better
James Boyden - was unhappy with the quality of the clean, and then has been wound up by an admin error.
3 of them are off the same person (ABee24, Aa Bee in Redhill,Flames 135) - he is clearly very upset with Lee and it sounds like the customer service he received wasn't good when he queried the next due date. it does seem vindictive for him to go to the effort of writing 3 reviews on different sites. especially for someone who considers himself a champion of local business.
Zak Sherlock - is complaining that a leaflet was put through her letterbox
Marian Gerhold - is complaining about the wording of Lee's automated text messages.
Jean Houghton's sounds like somebody who dislikes Water fed pole window cleaning.
the fact is, the more customers you have, the more complaints you will get. the more you market, and the more you are visible online, the more complaints you will get.
if you consider the size of Lee's clients list, in relation to that this number of negative reviews isn;t bad at all. yes, there's room for improvement, but Lee's accepted that and commented on it before on cleanitup
it is far more common for people to leave negative reviews than positive. and those people who go to the trouble of reviewing online for this type of service are usually very wound up or vindictive.
-
As Richard said .
A one man band is going to get a couple of messers if they're unlucky. When lee is getting 40-50 new customers a day , how many of them do you think are messers? .... I think a good few , including all the dog $hite gardens, only do them when I'm in customers etc etc
As for people leaving bad reviews because they got a leaflet through the door - idiots with too much time on their hands-
-
I think that 10 week / 12 week joker's comments were posted on this forum some weeks ago.
1st week of Sept to 1st week of December is 13 weeks (assuming same day) and so the 12th week would fall in the last week of November. So the pathetic customer himself is moaning about at worst - being one week early and possibly even being on time. They ought to think themselves lucky to be offered a 12 weekly clean let alone whinge about it 3 times on reviews.
Note to Lee: May I suggest that what you write in texts needs to be unfailingly polite and accurate (doesn't mean you shouldn't state your case) because when the heat of the moment dies down and you look back at what you wrote staring back at you you may feel you have been a little hasty.
-
I have a bad review. It really doesn't take much.
"Sadly, very rude when cancelling the service. Would have used again otherwise but I would never want to put up with customer service (rudeness) like that. Such a shame. "
Person booked a regular clean. Filthy windows. Cancelled after two cleans because they were moving. I politely replied by saying it was less than honest to book a regular service when in reality they wanted them cleaned for estate agency photos.
-
what do you expect? thousands of customers and a couple of vindictive complaints? there are some right scumbags out there who will try and rob you if you give them half a chance
-
The bloke is only trying to offer Lee some advice, he's not knocking him personally.
-
Messers and maybe a bit of competition is what I see in that feedback. the only thing I will say against Lee is saying
window cleaners are not insured or are breaking health and safety law if using ladders is a lie and an attack on window cleaners who work using them, keep it honest.
-
The bloke is only trying to offer Lee some advice, he's not knocking him personally.
I read it as "hahaha Lee, you're rubbish and I got this one for £250. " Otherwise why post?
-
Turned up at a new customers house in Surrey yesterday...
£220 gutter / fascia / soffit clean and then £42 window clean every 8 weeks...
The customer brought me a drink out and told me how he had received through his door a fancy flyer from some company based miles away in Horley...
I said "was it Pryors Window Cleaning?" ... Yes he said ... The leaflet was really good, professional looking he said.
He then said ... I was going to call and book them but looked them up on the internet first and the reviews about them are shocking - rude, pushy, bad work etc..
Then he said - so I looked for a local company instead and found you.
Whilst we were cleaning the customers neighbour came out and asked for a regular window cleaning quote - they are now also a customer, £38 every 8 weeks.
Lee ... If you read this you need to try and sort your internet reviews out, over time they will do you a lot of damage if they are all negative (which they are at the moment - I checked on Google and yell.com). Try and concentrate on building a good reputable sustainable business rather than just trying to gain as many customers as possible in as little time as possible.
:)
Why would you want to advise him on this ?
He's directly competing with you for work in your area ???
-
I would imagine that one of the biggest issues that any growing business the size of Lee's is that of quality control.
It doesn't appear that he has someone who can follow up on each of these 'complaints', and is it even justified to bother with them. So the job of ensuring a good result to customer expectations is down to the employee. Its kind of like the fox being put incharge of the hen house.
I had my van in for body work repair. What I expected and what I received were two different things. So their 'like new without the price tag' advertising is not what I experienced in reality. Not getting the right colour paint wasn't a good start. Well, the van is 12 years old so its not that important.
If I am looking to buy something from Ebay I will always look at what negative comments a supplier has received from others. I have often moved on a bought elsewhere if I see too many bad experiences from other buyers leaving feedback. In some instances that negative feedback given probably wasn't justified, but I still make a decision based on what I see.
Lee is running a successful business. He is looking for good customers and sifting out the rubbish. I'm inclined to agree with the original poster tho. Bad reviews on his website from unhappy customers, whether justified or not, doesn't look good as other posters have also said.
-
-
If I am looking to buy something from Ebay I will always look at what negative comments a supplier has received from others. I have often moved on a bought elsewhere if I see too many bad experiences from other buyers leaving feedback. In some instances that negative feedback given probably wasn't justified, but I still make a decision based on what I see.
Funny that isn't it? A seller can have 10s of 1000s of positive reviews and you only look at the 20 or so negative.
-
If I am looking to buy something from Ebay I will always look at what negative comments a supplier has received from others. I have often moved on a bought elsewhere if I see too many bad experiences from other buyers leaving feedback. In some instances that negative feedback given probably wasn't justified, but I still make a decision based on what I see.
Funny that isn't it? A seller can have 10s of 1000s of positive reviews and you only look at the 20 or so negative.
So true.
-
I don't think it matters how large or small the firm you operate as bad reviews for all to see can still do a lot of damage to a business as people are internet savvy nowadays.
The main reason why people go out of their way to post a bad review on the internet is they are rather ticked off in some way.
I suppose it’s down to the individual/firm how they go about handling customer complaints in the first place. For example if given the opportunity to handled a customer complaint in a professional manner I would have thought is half the battle to avoiding getting bad reviews in the first place
We all have the opportunity to be proactive regards to gaining good reviews and more importantly being able to monitor the quality of service offered. It doesn’t cost anything either to ask for customer feedback from each and every customer/ job you do.
I’m sure Lee could gain 100’s of positive feedback from customers if he wanted but that’s down to him at the end of the day.
-
I don't think it matters how large or small the firm you operate as bad reviews for all to see can still do a lot of damage to a business as people are internet savvy nowadays.
The main reason why people go out of their way to post a bad review on the internet is they are rather ticked off in some way.
I suppose it’s down to the individual/firm how they go about handling customer complaints in the first place. For example if given the opportunity to handled a customer complaint in a professional manner I would have thought is half the battle to avoiding getting bad reviews in the first place
We all have the opportunity to be proactive regards to gaining good reviews and more importantly being able to monitor the quality of service offered. It doesn’t cost anything either to ask for customer feedback from each and every customer/ job you do.
I’m sure Lee could gain 100’s of positive feedback from customers if he wanted but that’s down to him at the end of the day.
It all depends on where the review is posted, I certainly wouldn't trust a review on a website belonging to the person or company
being reviewed.
Put a bad review about Amazon or one of its VIP sellers on Amazons review page and see how long it stays up. lol.
-
People very rarely post good reviews unless asked or prompted to do so. Ie, testimonials on web pages or facebook for instance. The reason being is because you expect to get a good service. You expect to be treated fairly. You expect to get your windows cleaned (as in this case) to a good standard. So people rarely post on the expected. So when people post negative views its for obvious reasons and not always because they are messers and certainly not from fellow windies (why go to trouble and not everyone checks on reviews or have access to do so). Thats why people take note of the negatives and thats why customer complaints should be dealt with accordingly.
It seems in these cases Lee has demonstrated to us the incorrect way of handling complaints esp in a professional manner. If growing a large national company and wanting respect in doing so....well respect has to be earnt! Throwing a paddy when a complaint comes thru and speaking like a yob to customers will certainly not achieve this
-
You can't please all the people, all the time.
I think if it's 'reasonably practicable' not to use ladders, then perhaps they shouldn't be used.
Buying a wfp is reasonably practicable.
-
You can't please all the people, all the time.
I think if it's 'reasonably practicable' not to use ladders, then perhaps they shouldn't be used.
Buying a wfp is reasonably practicable.
IF you have the money to legally buy it and maintain it, then it may be reasonably practicable. The LADDER isn't banned nor is it illegal to work or clean windows from one.
It dose sound like two fingers to you as I've picked up this and that. Reviews? You should always consider if the complaint is genuine or accurate, how many holidays have you booked after reading some fuds "complaint"?
-
You can't please all the people, all the time.
I think if it's 'reasonably practicable' not to use ladders, then perhaps they shouldn't be used.
Buying a wfp is reasonably practicable.
The H&S are not there to dictate how you spend your money. If you haven't got WFP but possess a ladder that is your choice. I believe the WAHD refer to an 'alternative method'. If you only own a ladder you haven't got an alternative.
-
You can't please all the people, all the time.
I think if it's 'reasonably practicable' not to use ladders, then perhaps they shouldn't be used.
Buying a wfp is reasonably practicable.
if you can prove the customer as had it done wfp before but just didn't like it for no reason , so got a ladder guy in and he falls and kills himself then this would make the customer open for sueing ?
The H&S are not there to dictate how you spend your money. If you haven't got WFP but possess a ladder that is your choice. I believe the WAHD refer to an 'alternative method'. If you only own a ladder you haven't got an alternative.
-
Regards to WAHD I think you will find employers become liable (duty of care and all that) if an employee hurts themselves by failing to provide: training, ppe, rams including the most appropriate safe methods of working.
However in a nutshell if you are a one man band then you can do whatever you like within reason until you get reported/caught by HSE doing something naughty.
-
The H&S are not there to dictate how you spend your money. If you haven't got WFP but possess a ladder that is your choice. I believe the WAHD refer to an 'alternative method'. If you only own a ladder you haven't got an alternative.
Your choice, yes.
Your employees choice however would be to carry his work out in the safest possible manner, which needs to be provided by you. In the event of an accident, a court wouldn't give two craps if you could afford to provide this or not
-
Cheap wfp costs little more than ladders. I'd say it's 'reasonably practicable' to work from the ground.
-
What I call rouge employeers don't give two figs about H&S as tend to cut corners to keep their prices competitive and profits high.
-
The complaints for me, appear to be about attitude. Poor attitude towards customers is something that appears to be rife within the doldrums of CIU.
-
What I call rouge employeers don't give two figs about H&S as tend to cut corners to keep their prices competitive and profits high.
Name, shame and leave them red faced, I say.
-
I used to take customer critique personally especially in the old days. Trust me telling a customer exactly what you think of them is one sure way to destroy your reputation. Now if I feel cheated or a customer is unreasonable I just say thank you for your custom and move on.
Got more important things to do then waste time being bitter with customers who I perceive are a pain.
I have seen Lees flyers too, they look good. Only mistake is the fleet of vans on the flyers are clearly one van copied and pasted across the bottom, one of my customers in Horsell came to me with the flyer and said that he has advertising experience and Pryor could get pulled up on that.
-
What I call rouge employeers don't give two figs about H&S as tend to cut corners to keep their prices competitive and profits high.
Name, shame and leave them red faced, I say.
Need to make-up an accusation with a good foundation, I say.
-
The H&S are not there to dictate how you spend your money. If you haven't got WFP but possess a ladder that is your choice. I believe the WAHD refer to an 'alternative method'. If you only own a ladder you haven't got an alternative.
Your choice, yes.
Your employees choice however would be to carry his work out in the safest possible manner, which needs to be provided by you. In the event of an accident, a court wouldn't give two craps if you could afford to provide this or not
It doesn't work like that, if your company works from ladders then its your responsibility to insure the ladder is safe, up
to the job and the employee is properly trained on how to use it.
I think most of these ladder fairy tales where started by wfp equipment sellers and continued by guys who believed them.
-
The H&S are not there to dictate how you spend your money. If you haven't got WFP but possess a ladder that is your choice. I believe the WAHD refer to an 'alternative method'. If you only own a ladder you haven't got an alternative.
Your choice, yes.
Your employees choice however would be to carry his work out in the safest possible manner, which needs to be provided by you. In the event of an accident, a court wouldn't give two craps if you could afford to provide this or not
It doesn't work like that, if your company works from ladders then its your responsibility to insure the ladder is safe, up
to the job and the employee is properly trained on how to use it.
I think most of these ladder fairy tales where started by wfp equipment sellers and continued by guys who believed them.
Absolutely right. Equipment must be checked and inspected regularly and a book detailing last inspection.
Guys need to be properly trained, no over reaching or using at angles the ladder was not designed for.
There was alot of WAHD scare mongering at the beginning of wfp in the early 2000's
-
There I was going to bed when I thought, let's have a look at the forum. Sad to see this post at first but also please so many people have a "real world" view on what's real and what's not.
I will sleep on it before responding tomorrow when I'm back at the office for the day.
At least I provide some entertainment!!
-
I will sleep on it before responding tomorrow when I'm back at the office for the day.
Just a thought, maybe you should take this tack when responding to complaints and cancellations from customers, save yourself some bother.
-
;D Nice Retort SOUPY
-
People wonder why this forum is dead now
-
People wonder why this forum is dead now
It's not.
-
People wonder why this forum is dead now
???
Lee's been very open about his plans, when you open yourself up like that you open yourself up to criticism.
Lee is a big boy, I'm sure he's not that bothered? This forum has been like this a long time. Long before Lee decided to share the outline of his business plan on here.
-
What I call rouge employeers don't give two figs about H&S as tend to cut corners to keep their prices competitive and profits high.
Name, shame and leave them red faced, I say.
Need to make-up an accusation with a good foundation, I say.
Did he beat you to it?
-
No why?
I'm talking about in general cleaners getting told to do jobs but the employer is not interested at all for their safety.
Typical example is this chap eventually jacked the job in because the employer would not provide him with the appropriate tools for the job. He actually posted this pic himself on a forum to show the kind of jobs he was told to do by his employer. The chap in the pic risked his own neck just so his boss would gain an extra fiver for that glass conservatory roof clean. Makes you think don't it . ::)roll
-
No why?
I'm talking about in general cleaners getting told to do jobs but the employer is not interested at all for their safety.
Typical example is this chap eventually jacked the job in because the employer would not provide him with the appropriate tools for the job. He actually posted this pic himself on a forum to show the kind of jobs he was told to do by his employer. The chap in the pic risked his own neck just so his boss would gain an extra fiver for that glass conservatory roof clean. Makes you think don't it . ::)roll
I'm thinking he aint all there in the head. How do you end up with the bottom four panels soaped up and end up on the second one in like that ? Its just looks totally inconcievable.
-
What I call rouge employeers don't give two figs about H&S as tend to cut corners to keep their prices competitive and profits high.
Name, shame and leave them red faced, I say.
Need to make-up an accusation with a good foundation, I say.
Did he beat you to it?
Sorry Smurf, Granville was having a bit of gentle fun at your expense. "Rouge" being the stuff ladies put on their cheeks after they've put on their "foundation", making them look a bit "red faced"
-
What I call rouge employeers don't give two figs about H&S as tend to cut corners to keep their prices competitive and profits high.
Name, shame and leave them red faced, I say.
Need to make-up an accusation with a good foundation, I say.
Did he beat you to it?
Sorry Smurf, Granville was having a bit of gentle fun at your expense. "Rouge" being the stuff ladies put on their cheeks after they've put on their "foundation", making them look a bit "red faced"
Thanks for explaining it Ian. Granvilles to far ahead of me I'm afraid.
-
Actually Griff started it, Miss, I was just led along.
-
I didn't read all through this.... but get the gist. This post needs pulling. Lee does not need to explain himself. If the intention was to be helpful you would of done it privately.
-
"rogue traders" I meant...Oops! ;D
-
I didn't read all through this.... but get the gist. This post needs pulling. Lee does not need to explain himself. If the intention was to be helpful you would of done it privately.
I think the op was right in pointing out that Lee had lost work because of his firms bad reviews on the tinternet.
-
I didn't read all through this.... but get the gist. This post needs pulling. Lee does not need to explain himself. If the intention was to be helpful you would of done it privately.
I think the op was right in pointing out that Lee had lost work because of his firms bad reviews on the tinternet.
But you think it takes half a day to clean the fascias on a bungalow. ;D
-
Its true I don't need to answer to anything.
Everyone knows its human nature to moan rather than praise. Not being funny but we are 10x the size of most one man bands, that means 10x everything, including problems not just the money. The jobs worth that moaned about it not being 12 weeks stands out in my mind very clearly. That was a Thursday, the following Monday would have been exactly 12 weeks from our previous visit. He had fascias and gutters booked for that clean, over £200 job. When my worker arrived he made him wait at the door for 10 minutes while he found his diary. He then stood there making a fuss it had not been exactly 12 weeks and turned my chap away which halved his day! we were 2 working days early for god sake!
If you guys on here cant read between the lines with stuff like this then I'm very supprised. Then we have a woman who doesn't like text alerts and another who doesn't like leaflets through the door. Come on people!
I don't know why the chap that started this thread feels he is helping me. It seems more like a middle finger up at me. Why would you help a competitor? Who are you to be telling me what I should be doing to build a successful business? What are you? probably one man with 300 customers! Your very welcome to come down and advise me on how to run my business anytime. What a joke.
I'm glad to be so entertaining for everyone.
-
Try not to take stuff posted on here too personally. If you choose to be open, you open yourself up.
-
Lee, the way I see it I think it's more to do with your attitude to how you communicate with customers and deal with customer complaints that needs addressing. Throwing your toys out of the pram is not really the way to act if you are running a professional business no matter what size it is.
Just food for thought and all that.
-
your right soupy
I'm really not taking it personally. I actually find it quite funny.
-
I can't see what's so funny about your firm having bad feedback posted on the internet for all to see regardless ::)roll
-
I didn't say I found that funny. Read it again and you will see what I was referring to.
-
I have no dought Lee has a very successful business. But the chaps on here make the successful businesses lager than life and built and a none fail image and worship them. Then when they find out their superstar has the same problems as they do the bubble bursts and we are all shocked. Lee is just like us and has the same stumbling blocks.
-
Most don't pee people off so much that they feel compeled to leave bad feedback as some sort of payback.
-
Most people feel the need to write complaints on the web because they don't have much else going on and they also hope to get something for free.
The bigger your company and number of staff the more chance of something going wrong and complaints arising.
Any one can see the complaints Lee is getting are from people who most of us would struggle to please.
-
Most people feel the need to write complaints on the web because they don't have much else going on and they also hope to get something for free.
The bigger your company and number of staff the more chance of something going wrong and complaints arising.
Any one can see the complaints Lee is getting are from people who most of us would struggle to please.
Finally, someone with an IQ above 100! I think that post pretty much sums up the reality.
-
Most people feel the need to write complaints on the web because they don't have much else going on and they also hope to get something for free.
The bigger your company and number of staff the more chance of something going wrong and complaints arising.
Any one can see the complaints Lee is getting are from people who most of us would struggle to please.
Finally, someone with an IQ above 100! I think that post pretty much sums up the reality.
Although they do seem likel difficult to please people that you're probably well rid of, to be honest your communication skills really are pretty poor.
-
Oh well.
-
lee I feel your pain we only have 3 window cleaning vans out full time and a back up forth if needed to sweap up any jobs missed and its a night mare ! this job would be great if it wasn't for the public
we have stopped taking work on to let all the new work bed down befoure we move forward good luck to you
-
lee I feel your pain we only have 3 window cleaning vans out full time and a back up forth if needed to sweap up any jobs missed and its a night mare ! this job would be great if it wasn't for the public
we have stopped taking work on to let all the new work bed down befoure we move forward good luck to you
You would hardly have any jobs if it weren't for the public!
-
Most people feel the need to write complaints on the web because they don't have much else going on and they also hope to get something for free.
The bigger your company and number of staff the more chance of something going wrong and complaints arising.
Any one can see the complaints Lee is getting are from people who most of us would struggle to please.
Very early on I had a complaint posted on a review site.
Went to a flat to quote and agreed a price for six weekly cleaning. As I left he said he was moving so only needed it done once. I told him no, we weren't going to do it in that case.
So I returned home to a vicious phone message and a threat to review me badly. Which he did. For a while it was the first thing you found when you searched for our name. I eventually took us off the listing site in question because they refused either to remove it or let me post a reply.
Vin
-
Most people feel the need to write complaints on the web because they don't have much else going on and they also hope to get something for free.
The bigger your company and number of staff the more chance of something going wrong and complaints arising.
Any one can see the complaints Lee is getting are from people who most of us would struggle to please.
Finally, someone with an IQ above 100! I think that post pretty much sums up the reality.
Although they do seem likel difficult to please people that you're probably well rid of, to be honest your communication skills really are pretty poor.
Now that last comment sums it up even better I thought.
-
Most people feel the need to write complaints on the web because they don't have much else going on and they also hope to get something for free.
The bigger your company and number of staff the more chance of something going wrong and complaints arising.
Any one can see the complaints Lee is getting are from people who most of us would struggle to please.
Your forgetting trolls, competition and genuine people who have received a poor service, but as with everything when reading
reviews you have to use a bit of common sense.
Believe me you wouldn't want to go back to the bad old days when cowboy dealers/service providers could do what they
wanted without fear of being outed.
-
lee I feel your pain we only have 3 window cleaning vans out full time and a back up forth if needed to sweap up any jobs missed and its a night mare ! this job would be great if it wasn't for the public
we have stopped taking work on to let all the new work bed down befoure we move forward good luck to you
You would hardly have any jobs if it weren't for the public!
maybe for you, we would still have 40% of our work if the domestic side failed
-
60% cut in income's nothing.
-
I have no dought Lee has a very successful business. But the chaps on here make the successful businesses lager than life and built and a none fail image and worship them. Then when they find out their superstar has the same problems as they do the bubble bursts and we are all shocked. Lee is just like us and has the same stumbling blocks.
Of Coors, you're right, Bud.
Even if you have a Stella business problem customers will come Carling.
-
COAT!!
Get it now...... do not stop at the cloakroom.....
Just keep going.....
and going
and going
;D
-
COAT!!
Get it now...... do not stop at the cloakroom.....
Just keep going.....
and going
and going
;D
But first, he better stop and have a pee..
-
I didn't read all through this.... but get the gist. This post needs pulling. Lee does not need to explain himself. If the intention was to be helpful you would of done it privately.
I think the op was right in pointing out that Lee had lost work because of his firms bad reviews on the tinternet.
Yes privately. But that is not how it reads, and I think you know that.
-
Its true I don't need to answer to anything.
Everyone knows its human nature to moan rather than praise. Not being funny but we are 10x the size of most one man bands, that means 10x everything, including problems not just the money. The jobs worth that moaned about it not being 12 weeks stands out in my mind very clearly. That was a Thursday, the following Monday would have been exactly 12 weeks from our previous visit. He had fascias and gutters booked for that clean, over £200 job. When my worker arrived he made him wait at the door for 10 minutes while he found his diary. He then stood there making a fuss it had not been exactly 12 weeks and turned my chap away which halved his day! we were 2 working days early for god sake!
If you guys on here cant read between the lines with stuff like this then I'm very supprised. Then we have a woman who doesn't like text alerts and another who doesn't like leaflets through the door. Come on people!
I don't know why the chap that started this thread feels he is helping me. It seems more like a middle finger up at me. Why would you help a competitor? Who are you to be telling me what I should be doing to build a successful business? What are you? probably one man with 300 customers! Your very welcome to come down and advise me on how to run my business anytime. What a joke.
I'm glad to be so entertaining for everyone.
Unfortunately Lee, the 'small poppy syndrome' seems to see success as a threat rather than a motivation. Im surprised this is still up......
-
Oh well us mere mortals are obviously below you two but at least I don't have any bad reviews...Yet ;D
-
Im surprised this is still up......
Why? I don't really see why it would be removed? No-one has been particularly offensive, have they? Lee Pryor has said himself that he's not that fussed.
I'm really not taking it personally. I actually find it quite funny.
We're all big boys here.
-
Im surprised this is still up......
Why? I don't really see why it would be removed? No-one has been particularly offensive, have they? Lee Pryor has said himself that he's not that fussed.
I'm really not taking it personally. I actually find it quite funny.
We're all big boys here.
Agreed.
-
If these big boys n high timers cant take a little micky taking or comments which they feel are negative. Then simply stop reacting or posting.
5 vans on road, 8 vans on road or the one man band. We all have the same issues, regardless! Only difference is the scale of those aspects. But the bigger boys didnt get there by crying at every comment that came there way so why is this any different lee?
-
Its true I don't need to answer to anything.
Everyone knows its human nature to moan rather than praise. Not being funny but we are 10x the size of most one man bands, that means 10x everything, including problems not just the money. The jobs worth that moaned about it not being 12 weeks stands out in my mind very clearly. That was a Thursday, the following Monday would have been exactly 12 weeks from our previous visit. He had fascias and gutters booked for that clean, over £200 job. When my worker arrived he made him wait at the door for 10 minutes while he found his diary. He then stood there making a fuss it had not been exactly 12 weeks and turned my chap away which halved his day! we were 2 working days early for god sake!
If you guys on here cant read between the lines with stuff like this then I'm very supprised. Then we have a woman who doesn't like text alerts and another who doesn't like leaflets through the door. Come on people!
I don't know why the chap that started this thread feels he is helping me. It seems more like a middle finger up at me. Why would you help a competitor? Who are you to be telling me what I should be doing to build a successful business? What are you? probably one man with 300 customers! Your very welcome to come down and advise me on how to run my business anytime. What a joke.
I'm glad to be so entertaining for everyone.
Unfortunately Lee, the 'small poppy syndrome' seems to see success as a threat rather than a motivation. Im surprised this is still up......
Either way, Lee chose to document what he was doing and how it was going. Highlighting the negatives you have to deal with is no big thing sureley , and is actually informative ? We all must get cancellations, complaints etc. after all .
-
It's not that long ago Lee was apparently "leaving" this forum, fed up of the "which brush is best" brigade. I thought he was being serious and actually got a wee bit exited at the prospect of his exit- however, the attention seems to have him still attached! ;D
-
I see Pryors now have 2 positive reviews on Google within the last week.
:)
-
I see Pryors now have 2 positive reviews on Google within the last week.
:)
Funny that...
I wonder if you'll get a (genuine) thank you...?
-
;D ;D ;D
Brilliant
-
Yawn.
Every week we have people phone or email in telling us how happy they are, we are simply asking them to put it on there to.
This topic started as a finger up at me and if it makes that person feel better then good for him. I would say he and many others here would be better off focusing their attention on their own business than rather mine or others.
This thread has become quite childish and boring really. Yes its always a shame to be given a bad review but you guys should read between the lines and know better that there is always another side to the storey.
Hey ho, haters are going to hate no matter what.
-
don't worry about it lee. it has all the signs of jealousy to me ... good luck to you mate .
-
Yawn.
Every week we have people phone or email in telling us how happy they are, we are simply asking them to put it on there to.
This topic started as a finger up at me and if it makes that person feel better then good for him. I would say he and many others here would be better off focusing their attention on their own business than rather mine or others.
This thread has become quite childish and boring really. Yes its always a shame to be given a bad review but you guys should read between the lines and know better that there is always another side to the storey.
Hey ho, haters are going to hate no matter what.
+1