Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Small but perfectley formed on May 11, 2016, 09:52:05 am

Title: Osha clean
Post by: Small but perfectley formed on May 11, 2016, 09:52:05 am
Seems there are more of these marketing companies advertising on the net that don't actually clean windows , just take a cut from the cleaner.
Anyone registered with them ?
Title: Re: Osha clean
Post by: Smurf on May 11, 2016, 03:45:13 pm
It's an alternative to a paid directory listing websites which died a death a few years ago. So now they just take the leads and pass them on for a set fee instead.  Easy money to be made for sure that's if they get plenty of mugs to join up.
Title: Re: Osha clean
Post by: Mark Stevenson on May 12, 2016, 11:06:36 am
Hi,

It's great to have your feedback on the service that we are providing, thank you.

Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way and to do that they are paying a small premium. The window cleaners that are registered with us do not pay a set fee, we give them the job details and the price and they can choose whether to accept the job or not.

The benefit to a window cleaner is that there is no requirement to allocate time or money to advertising or collecting monies owed.

You can find more information here https://www.osha-clean.com/partners.html (https://www.osha-clean.com/partners.html) and we are more than happy to answer your questions via this forum.

All the best Louise
Title: Re: Osha clean
Post by: Tosh on May 12, 2016, 01:08:47 pm
Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way

Safer?
Title: Re: Osha clean
Post by: Shane sharples on May 12, 2016, 03:41:03 pm
Are we that dangerous that customers need a safer way to pay us?
Title: Re: Osha clean
Post by: Forum Admin on May 12, 2016, 03:49:03 pm
I think safer refers to the fact you don't have to collect cash and potentially carry a lot round with leaving it open to being lost or stolen.
Title: Re: Osha clean
Post by: The Jester of Wibbly on May 12, 2016, 03:57:08 pm
I thought it was the 1st of April for a moment  ;D
Title: Re: Osha clean
Post by: ChumBucket on May 12, 2016, 04:10:13 pm
I think safer refers to the fact you don't have to collect cash and potentially carry a lot round with leaving it open to being lost or stolen.

I think not as the statement directly refers to the customer benefit and not the cleaner.
Title: Re: Osha clean
Post by: Smurf on May 12, 2016, 04:48:07 pm
NWH you should sign up as at the moment they are only offering one off cleans  ;D ;D
Title: Re: Osha clean
Post by: rosskesava on May 12, 2016, 05:08:14 pm
How is paying OSHA more convenient for the customer than paying the window cleaner?
Title: Re: Osha clean
Post by: Ian Lancaster on May 12, 2016, 05:10:43 pm
I wouldn't be happy about the 'day to suit you' bit.  That doesn't go well with a nicely organised round.
Title: Re: Osha clean
Post by: Smurf on May 12, 2016, 05:11:15 pm
https://www.osha-clean.com/partner-terms.html sure makes an interesting read.
Any comments chaps?

Partner Terms & Conditions

1.  Introduction
 
1.1  These terms and conditions shall govern the contract between you (Partner) and Osha Clean Ltd.
 
1.2  Osha Clean Ltd are registered in England and Wales under registration number 08645957, and our registered office is at Thompson & Co Shiretown House, 41-43 Broad Street, Hereford, Herefordshire, HR4 9AR.
 
2.  Definitions
 
2.1  “Partners” or “You” for the purpose of this contract will mean you, the supplier of services for bookings made through the osha-clean.com website.
 
2.2  “Website” for the purpose of this contract will mean www.osha-clean.com.
 
2.3  “Services” for the purpose of this contract will mean window cleaning services.
 
2.4  “Us” or “We” for the purpose of this contract will mean Osha Clean Ltd.
 
3.  General Terms

3.1  Once a request has been submitted through our website, a notification email and or text containing the following information will be issued to all Partners covering the postcode area and days available as provided by you:

(a)  Address of property including Postcode
 
(b)  Number of windows declared by customer
 
(c)  Number of patios doors declared by customer
 
(d)  Type of property as declared by customer
 
(e)  Number of floors as declared by customer
 
(f)  Price upon satisfactory completion of job
 
(g)  Preferred day for job to be completed upon
 
3.2  It is the responsibility of the Partner to notify us of any changes to the areas that are covered and the days to which you are available for requests to be sent you.
 
 3.3  It is imperative that any requests accepted by you are fully completed. Following three failed attendances for requests that have been accepted by the Partner, we reserve the right to cancel our agreement with you without any notice period.
 
3.4  If you are able to accept the service request an email or text reply to Osha Clean Ltd should contain the date on which you will be attending the job.
 
3.5  All services provided by the Partner must be performed to the utmost of care, professionalism and quality.
 
3.6  Evidence of attending and completing the accepted service is the responsibility of the Partner. As an example, this can take form of a time/date stamped digital photograph of the property and or confirmation from the homeowner.
 
3.7  Following each service delivered, it is required that an Osha Clean card, supplied by Osha Clean Ltd, is completed and hand posted at the property.
 
3.8  Once a service is fulfilled, it is required that you notify us by email (hello@osha-clean.com) or text with the job reference so that payment can be obtained from the customer.
 
3.9  It is required that you will be in possession of all the adequate materials to perform your service to the highest standard.
 
3.10  Any damage to property, personal injury or disputes are fully liable by you.
 
3.11  You agree, for as long as the agreement between you and Osha Clean Ltd is in force, that for a period of six months thereafter that you will not:
 
(a)  Approach or perform any services directly with any customer introduced through Osha Clean Ltd
 
(b)  Receive or request direct payment from a customer other than through Osha Clean Ltd.

4.  Payments and Pricing Structure
 
4.1  All payments due to you will be made by BACs transfer to the nominated Bank Account the first Friday no sooner than seven days of receipt from the customer.
 
4.2  Any disputes made by a customer will result in that payment being suspended until a satisfactory conclusion is reached by all parties.
 
4.3  The pricing structure charged is set and cannot be altered due to specific Partner requirements. The pricing structure can be obtained upon request to Osha Clean Ltd.
 
5.  Complaints
 
5.1  Osha Clean Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the organisation that has made the complaint.
 
Our policy is:

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

• To publicise the existence of our complaints procedure so that it is clearly known how to contact us to make a complaint

• To make sure everyone at Osha Clean Ltd knows what to do if a complaint is received

• To make sure all complaints are investigated fairly and in a timely way

• To make sure that complaints are, wherever possible, resolved and that relationships are repaired

• To gather information which helps us to improve what we do
 
5.2  A complaint can be received by Osha Clean Ltd verbally in person, by phone (07940 548611), by email (hello@osha-clean.com) or in writing directly to Osha Clean Ltd, Skylon Court, Coldnose Road, Rotherwas, Hereford, HR2 6JS.
 
5.3  All complaint information will be handled sensitively, shared appropriately to those who need to know and following any relevant data protection requirements.
 
5.4  All complaints will be dealt with in a responsible timescale and a decision will responded to in writing.

6.  Notice Period
 
6.1  It is required that Partners are to notify Osha Clean Ltd of their intention to cancel their agreement with a four weeks’ notice period.
 
6.2  The notice period will commence upon receipt at Osha Clean Ltd.




Title: Re: Osha clean
Post by: Ian Lancaster on May 12, 2016, 05:14:00 pm
On the 'About Us' page it says the customer is in control of when they have their windows cleaned.  Have these Osha people actually looked into how a window cleaning ROUND works?
Title: Re: Osha clean
Post by: Smurf on May 12, 2016, 05:18:31 pm
On the 'About Us' page it says the customer is in control of when they have their windows cleaned.  Have these Osha people actually looked into how a window cleaning ROUND works?

They obviously have no idea whatsoever if you to read the partners terms below  in my previous post  ;D
Title: Re: Osha clean
Post by: The Jester of Wibbly on May 12, 2016, 05:20:13 pm
One off cleans? 

Pay a premium to pay electronically - do we really charge for that?

Upfront deposit. - good luck with that one.

Title: Re: Osha clean
Post by: Smurf on May 12, 2016, 05:27:09 pm
One off cleans? 

Pay a premium to pay electronically - do we really charge for that?

Upfront deposit. - good luck with that one.

We have yet to see their pricing structure which I'm betting will be good for a laugh too. 
Title: Re: Osha clean
Post by: Smudger on May 12, 2016, 08:47:14 pm
What happened to the housewife who set up "wecleanyourwindowdows.com" ?? All these are the same,  just a middleman trying to rape a bit more off the top, they take no risks - if fact you won't get your "cut" until over seven days after the customer pays them - but "us" as the partner have a contract with them "oh no cleaning" and must use thier cards, and make no approach to the customer ?? If "oh on" book me they pay me on completion - if customer fails to pay them - tough!!

These people think us windy's walk around dragging our knuckles on the ground and are too thick to offer direct debits, online banking etc...

People in the trade couldn't make this work, so I give this mob 6 months before it vanishes into history

Darran
Title: Re: Osha clean
Post by: Tosh on May 12, 2016, 09:22:12 pm
I think safer refers to the fact you don't have to collect cash and potentially carry a lot round with leaving it open to being lost or stolen.

Potential site advertiser are they?
Title: Re: Osha clean
Post by: Smudger on May 12, 2016, 09:37:45 pm
Already are aren't they ??
Title: Re: Osha clean
Post by: Shane sharples on May 12, 2016, 09:38:29 pm
I think safer refers to the fact you don't have to collect cash and potentially carry a lot round with leaving it open to being lost or stolen.

Potential site advertiser are they?

They started advertising today at 3:30 - above Alexander swan
Title: Re: Osha clean
Post by: Dave Willis on May 12, 2016, 09:40:53 pm
All brains and no common sense by the looks of it  ::)roll 

We're not window cleaners. Osha was founded by Louise and Mark Stevenson. We wanted to create an easier way for home owners to book and pay for their window cleaner. With a background in providing exceptional customer service, digital marketing, project management and business consultancy we know we can build a successful business that helps people get their windows cleaned safely and reliably.
Title: Re: Osha clean
Post by: Og on May 12, 2016, 09:53:07 pm
Poo. They're just a couple miles from me. Never heard of them.
Title: Re: Osha clean
Post by: Smudger on May 12, 2016, 09:58:17 pm
Poo. They're just a couple miles from me. Never heard of them.

I wouldn't worry because "they are national"  ::)roll

Darran
Title: Re: Osha clean
Post by: AuRavelling79 on May 12, 2016, 10:26:29 pm
I think safer refers to the fact you don't have to collect cash and potentially carry a lot round with leaving it open to being lost or stolen.

Very few window cleaners on this forum even collect - let alone "carry a lot around". Maybe 20 years ago ... ?
Title: Re: Osha clean
Post by: Smurf on May 12, 2016, 11:11:06 pm
 https://www.youtube.com/watch?v=vmJLAcZdT-Y
Title: Re: Osha clean
Post by: Ian101 on May 12, 2016, 11:20:27 pm
How can I put this ........ what a load of un necessary tripe .... customers use something called google

OSHA ... save your money now.... your trying to fill a problem that does not exist or if it does its minuscule.

Another one trying to take a slice from what is already a very low priced purchase already
Title: Re: Osha clean
Post by: AuRavelling79 on May 12, 2016, 11:21:55 pm
https://www.youtube.com/watch?v=vmJLAcZdT-Y

Oh dear.
Title: Re: Osha clean
Post by: Ian101 on May 12, 2016, 11:29:58 pm

 Can my windows be cleaned on a regular basis?
Not yet, however, we are working really hard to get this up and running on our website. We will let everyone know once it is available. In the meantime you can come back to our website and book again by putting in your postcode.
 
Oh dear what a faff and a hassle
Title: Re: Osha clean
Post by: Tosh on May 13, 2016, 12:02:15 am
It's not looking good.
Title: Re: Osha clean
Post by: Pete Thompson on May 13, 2016, 12:25:24 am
Every now and then there are idiots who come along, know NOTHING about window cleaning, and think they can start charging window cleaners and customers for doing next to nothing.

Thankfully, they nearly  always crawl back under the stone they came from after a while, probably to find some other industry to try and fleece.

Pointless service. Pointless company.

That is all.
Title: Re: Osha clean
Post by: Tom-01 on May 13, 2016, 07:17:37 am
So it's a company set up by two people the majority of us on here wouldn't want as a customer, who will only attract the sort of customers the majority of us on here wouldn't want as customers.

They would be better off not making silly videos (customers raiding children's piggy banks?!?!) and setting up a proper exterior cleaning company themselves. If they bothered to do their research they would know the majority of good window cleaning businesses make it ridiculously easy for customers to pay.
Title: Re: Osha clean
Post by: Dave Willis on May 13, 2016, 07:31:19 am
Basically they are riding on the backs of people who do the work (us) whilst creaming money from our customers. Leaves a very bad taste in my mouth if I'm honest. Parasites being the more pleasant description I can think of. What kind of customer is going to pay a middleman the privilege of depositing payment in their account? No customer I'd want that's for sure.
What kind of cleaner is going to sign up for a dial a clean service? Only a desperate one or an incredibly stupid one.
Title: Re: Osha clean
Post by: Smudger on May 13, 2016, 07:34:53 am
I now see why the window cleaner will have to wait if doing osha work..

They will need a bigger piggy bank !!

Darran
Title: Re: Osha clean
Post by: SeanK on May 13, 2016, 07:44:11 am
Great idea wish I had thought of it, all those eBay pole buyers and additive buying shiners out there waiting for somebody else to lighten their pockets.  Cha-Ching.
Title: Re: Osha clean
Post by: dazmond on May 13, 2016, 08:03:25 am
im sure there was another type of company like this last year.....i cant remember the name of it now.....
Title: Re: Osha clean
Post by: Tom-01 on May 13, 2016, 08:11:16 am
im sure there was another type of company like this last year.....i cant remember the name of it now.....

Yeah it was a woman (who was't a window cleaner) based in Reading (I think).
Title: Re: Osha clean
Post by: Ian101 on May 13, 2016, 08:15:24 am
im sure there was another type of company like this last year.....i cant remember the name of it now.....

Yeah it was a woman (who was't a window cleaner) based in Reading (I think).

Think she had won a google buisness award for her idea
Title: Re: Osha clean
Post by: Ian101 on May 13, 2016, 08:16:34 am
So it's a company set up by two people the majority of us on here wouldn't want as a customer, who will only attract the sort of customers the majority of us on here wouldn't want as customers.



Well said
Title: Re: Osha clean
Post by: SeanK on May 13, 2016, 08:18:14 am
Yes she realised that she couldn't get a shiner to be at her beck and call so decided to see if she could hunt out some gullible fools
to jump through hoops for herself and others like her.
She even got a write up in the local paper who thought she was the business for finding a gap in the market.
Title: Re: Osha clean
Post by: rosskesava on May 13, 2016, 08:45:33 am
https://www.youtube.com/watch?v=vmJLAcZdT-Y

Oh dear.

Are they for real?
Title: Re: Osha clean
Post by: Soupy on May 13, 2016, 09:29:39 am
https://www.youtube.com/watch?v=vmJLAcZdT-Y

I wondered about the "vote for us" line in the video.

Something to do with this I think..

https://www.vmbvoom.com/pitches/osha-book-your-window-cleaner-online
Title: Re: Osha clean
Post by: Smurf on May 13, 2016, 11:52:35 am
https://www.youtube.com/watch?v=vmJLAcZdT-Y

I wondered about the "vote for us" line in the video.

Something to do with this I think..

https://www.vmbvoom.com/pitches/osha-book-your-window-cleaner-online

When reading the page I did find this rather amusing "Amongst all of this he has been proudly part of previous start up businesses and whilst they have not succeeded 'every day is a learning day'. The experience gained so far has given Mark the skills and confidence to launch Osha-Clean Ltd with gusto. "

I wish Mark well but all the same I think it will be another start up business to add to his list of failures somehow.

The cleaning service sector is what I call a "people’s business" foremost so it's nothing like ordering a meal or shopping for goods online. 

As far as lead generation is concerned most self employed cleaners/ firms also are internet savvy so will have a strong online presence  already with websites ranking highly on the likes of Google organic local search etc.  They will also have safe and secure online payment options for customers too. 

Speaking of which as far as getting your new website off the ground visable on google to start competing with local established cleaners/firms and start generating enquiries let alone any profits will take a bucket load of money. Your business model is also somewhat flawed too but I will not go into that right now.

Mark, good luck anyway as you are going to need it as many with the same idea have failed miserable in the past.
Title: Re: Osha clean
Post by: Perfect Windows on May 13, 2016, 02:43:02 pm
Interesting that the company has changed name from its previous incarnation as an Estate Agent, wesellhomes4u.  ( http://companydb.uk/08645957-osha-clean-ltd#previous ) I wonder what happened to that business?

I think somebody has failed to understand the market they are entering.

I'm all for people starting out in business to succeed but this seems to have been launched without a great deal of investigation into either the market they are trying to serve or the people they want to do the work.

Vin
Title: Re: Osha clean
Post by: supernova77 on May 13, 2016, 02:47:07 pm
Hi,

It's great to have your feedback on the service that we are providing, thank you.

Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way and to do that they are paying a small premium. The window cleaners that are registered with us do not pay a set fee, we give them the job details and the price and they can choose whether to accept the job or not.

The benefit to a window cleaner is that there is no requirement to allocate time or money to advertising or collecting monies owed.

You can find more information here https://www.osha-clean.com/partners.html (https://www.osha-clean.com/partners.html) and we are more than happy to answer your questions via this forum.

All the best Louise

Hi Mark & Louise

I've just watched your YouTube video...

Your USP seems to be that the customer doesn't have the hassle of having to find cash to pay the window cleaner..?

We have over 500 customers and only about 20% pay with cash these days... Others pay by bank transfer, direct debit, or card.

So I'm not sure that you're USP is going to work - as most people these days pay electronically - and most window cleaners these days accept various forms of payment not just cash?

Also... How are you going to make any money?

Example... Customer contacts you to have their windows cleaned... It's a £15 job... You spend time sourcing the window cleaner, spend time arranging the clean, and spend time processing the payment - how much of the £15 will you take for your time spent?

Also ... What if you arrange a clean and the window cleaner never turns up, or does a bad job?   It's your company name tarnished...

And... What if a window cleaner does a job for you and then just takes on the customer direct for all future cleans?

I wish you the best - but there are so so many reasons why this idea won't work.

Andy
Title: Re: Osha clean
Post by: Dave Willis on May 13, 2016, 05:04:40 pm
Dont they stipulate you can't approach the customer again?

"Thanks Dave, you've done a wonderful job - I'd like to book you as my regular cleaner, I'll have them done every six weeks please"
Sorry no can do, not allowed.
For an industry that likes cash payments too - your gonna be stuffed.
I bet the vetting is interesting.
Title: Re: Osha clean
Post by: The Jester of Wibbly on May 13, 2016, 06:15:40 pm


"Thanks Dave, you've done a wonderful job - I'd like to book you as my regular cleaner, I'll have them done every six weeks please"
Sorry no can do, not allowed. Mr customer. But I can work for Mrs customer.


[/quote]
Title: Re: Osha clean
Post by: Ian Lancaster on May 13, 2016, 06:32:11 pm
Hi,

It's great to have your feedback on the service that we are providing, thank you.

Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way and to do that they are paying a small premium. The window cleaners that are registered with us do not pay a set fee, we give them the job details and the price and they can choose whether to accept the job or not.

The benefit to a window cleaner is that there is no requirement to allocate time or money to advertising or collecting monies owed.

You can find more information here https://www.osha-clean.com/partners.html (https://www.osha-clean.com/partners.html) and we are more than happy to answer your questions via this forum.

All the best Louise

I'm sure we're all on the edges of our seats, waiting for your reaction to all the comments so far.  How about it Mark and Louise?
Title: Re: Osha clean
Post by: Frankybadboy on May 13, 2016, 07:28:14 pm
where do i sign up ;D
Title: Re: Osha clean
Post by: 8weekly on May 13, 2016, 08:01:26 pm
It's pretty obvious that it's a non runner for all the reasons stated. I don't think the aggression strictly necessary though.
Title: Re: Osha clean
Post by: Smudger on May 13, 2016, 08:11:03 pm
Frank  😂😂😂

8 weekly - aggression ??

I do think it's an ill advised venture, seriously established cleaning companies couldn't get this off the ground - even with ( what appeared to be hundreds of) windies paying them £250 for a patch area.

They may even have read about the housewife and Google accolades but Google staff have as about as much savvy of our industry as I have of performing open heart surgery...

Their only saving grace is they did come on here to make all us windies aware they exist, and by doing that have some chance of getting a network going.

HOWEVER -

Most, if not all established, quality, experienced windies will have rounds and schedules and will not be dropping regular work for a £15 minging one off clean.

Darran
Title: Re: Osha clean
Post by: Og on May 13, 2016, 08:21:25 pm
If they're not competent enough to a find a local window cleaner online, that takes bank transfer, then they've little chance. I'm guessing they'll be vat registered too. Be interesting to see pricing.

I'm the only person that can price my work effectively.

Bet that website cost a bit!
Title: Re: Osha clean
Post by: Ian Lancaster on May 13, 2016, 08:30:01 pm
If they're not competent enough to a find a local window cleaner online, that takes bank transfer, then they've little chance. I'm guessing they'll be vat registered too. Be interesting to see pricing.

I'm the only person that can price my work effectively.

Bet that website cost a bit!

So did that advert at the top of this page ;D
Title: Re: Osha clean
Post by: 8weekly on May 13, 2016, 08:32:35 pm
If they're not competent enough to a find a local window cleaner online, that takes bank transfer, then they've little chance. I'm guessing they'll be vat registered too. Be interesting to see pricing.

I'm the only person that can price my work effectively.

Bet that website cost a bit!

So did that advert at the top of this page ;D
I suspect he's a website developer/affinity marketeer.
Title: Re: Osha clean
Post by: Tosh on May 13, 2016, 10:25:45 pm
When reading the page I did find this rather amusing "Amongst all of this he has been proudly part of previous start up businesses and whilst they have not succeeded 'every day is a learning day'. The experience gained so far has given Mark the skills and confidence to launch Osha-Clean Ltd with gusto. "


Lesson number 1 - never confuse ignorance, naivety or stupidity for gusto.
Title: Re: Osha clean
Post by: rosskesava on May 13, 2016, 11:20:19 pm
I wonder how something like a business is launched with gusto and how long exactly the 'gusto' lasted or what even 'gusto' means in this context?

Tonight when I go to bed I going to launch myself at the missus with gusto. I wonder if I'll be successful?
Title: Re: Osha clean
Post by: Smurf on May 13, 2016, 11:25:41 pm
I wonder how something like a business is launched with gusto and how long exactly the 'gusto' lasted or what even 'gusto' means in this context?

Tonight when I go to bed I going to launch myself at the missus with gusto. I wonder if I'll be successful?

Does gusto and wishful thinking mean the same thing then?  ;D
Title: Re: Osha clean
Post by: Ian101 on May 14, 2016, 07:51:16 pm
Hi,

It's great to have your feedback on the service that we are providing, thank you.

Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way and to do that they are paying a small premium. The window cleaners that are registered with us do not pay a set fee, we give them the job details and the price and they can choose whether to accept the job or not.

The benefit to a window cleaner is that there is no requirement to allocate time or money to advertising or collecting monies owed.

You can find more information here https://www.osha-clean.com/partners.html (https://www.osha-clean.com/partners.html) and we are more than happy to answer your questions via this forum.

All the best Louise

I'm sure we're all on the edges of our seats, waiting for your reaction to all the comments so far.  How about it Mark and Louise?

OSHA very quiet
Title: Re: Osha clean
Post by: The Jester of Wibbly on May 14, 2016, 08:50:16 pm
The u tube advert has a negative comment on there too.
Title: Re: Osha clean
Post by: robert mitchell on May 15, 2016, 07:21:30 am
The u tube advert has a negative comment on there too.

Looks like constructive criticism rather than a negative comment to me  ;)
Title: Re: Osha clean
Post by: PoleKing on May 15, 2016, 06:29:29 pm
I'm getting crap from Bark.com (can't seem to unsubscribe, though i don't remember subscribing in the first place ::)roll)
Sounds similar to this.
Its handy though as they price the job for you ::)roll
Last one said:
"cheap-£10p/h"
"middle-£12p/h"
"(something like)top end £15p/h'

Title: Re: Osha clean
Post by: Smurf on May 16, 2016, 01:21:37 pm
Just had a look at the code on their sites and it seems they are using zoho for their new business venture https://www.zoho.com
Title: Re: Osha clean
Post by: Ian Lancaster on May 24, 2016, 05:05:10 pm
Anybody going to own up to joining them? :)
Title: Re: Osha clean
Post by: Tosh on May 24, 2016, 05:40:45 pm
Just had a look at the code on their sites and it seems they are using zoho for their new business venture https://www.zoho.com

Zoho is just a business management tool, whats your point?
Title: Re: Osha clean
Post by: Marc Stock on May 24, 2016, 06:05:03 pm
Osha Clean you really need to go back into estate agency work.

You havent solved a problem, you are in fact creating more problems for yourselves your customers and any window cleaner who registers.

Now, i have an idea how about when you put someone's property up for sale you clean the windows every week for them until its sold. Sparkly clean windows will always make a house sell better, and for the 1st time ever estate agents will have actually done some work to deserve the extortionate fees they charge.

Title: Re: Osha clean
Post by: Og on May 24, 2016, 06:14:14 pm
I emailed and they never replied.
Title: Re: Osha clean
Post by: Spruce on May 24, 2016, 06:19:05 pm
"me and the wife..."

I know I'm foreign but shouldn't it be " the wife and I ......." or just "we ......."
Title: Re: Osha clean
Post by: Smurf on May 24, 2016, 06:48:10 pm
Just had a look at the code on their sites and it seems they are using zoho for their new business venture https://www.zoho.com

Zoho is just a business management tool, whats your point?

It's an operating system for business which looks quite interesting if you have never heard of it before
 https://www.zoho.com/



 
Title: Re: Osha clean
Post by: Tosh on May 24, 2016, 08:00:22 pm
I use it myself, but am unsure what that has to do with this thread.
Title: Re: Osha clean
Post by: Smurf on May 24, 2016, 08:17:23 pm
I was interested in the coding of their website that's all and notice they used it  which looked very interesting.
Title: Re: Osha clean
Post by: Ian Lancaster on May 24, 2016, 10:51:11 pm
I was interested in the coding of their website that's all and notice they used it  which looked very interesting.

But have you signed up for their services?
Title: Re: Osha clean
Post by: Smurf on May 24, 2016, 11:19:20 pm
I was interested in the coding of their website that's all and notice they used it  which looked very interesting.

But have you signed up for their services?

I'm always interested to see whats about so yes I have. How about you?
Title: Re: Osha clean
Post by: 8weekly on May 25, 2016, 06:17:22 am
MOD NOTE: POST REMOVED
How silly.

MOD NOTE: Agreed - abusive post removed.
Title: Re: Osha clean
Post by: Ian Lancaster on May 25, 2016, 09:43:39 am
I was interested in the coding of their website that's all and notice they used it  which looked very interesting.

But have you signed up for their services?

I'm always interested to see whats about so yes I have. How about you?

Registration form filled and submitted - waiting for the contact for the 'extra information' they require.
Title: Re: Osha clean
Post by: Cookie on May 25, 2016, 04:11:20 pm
I had a pretty quick response when e-mailing Osha.

It could work for someone starting out who is averse to canvassing, particularly once they are able to get their website sorted for regular cleans. Also this might attract time poor/cash rich customers who are out at work all day (which means the WC is able to complete his work without interruptions). The potential pitfalls I can see are:

* Customers have an amazing habit of under-counting the number of  windows (so which windows do you leave out?)
* You're not going to make much on first cleans/one-off cleans

I've decided not to sign up since I already have plenty of work....
Title: Re: Osha clean
Post by: 8weekly on May 25, 2016, 05:07:48 pm
I had a pretty quick response when e-mailing Osha.

It could work for someone starting out who is averse to canvassing, particularly once they are able to get their website sorted for regular cleans. Also this might attract time poor/cash rich customers who are out at work all day (which means the WC is able to complete his work without interruptions). The potential pitfalls I can see are:

* Customers have an amazing habit of under-counting the number of  windows (so which windows do you leave out?)
* You're not going to make much on first cleans/one-off cleans

I've decided not to sign up since I already have plenty of work....
I think it will work brilliantly as long as you don't expect much work.  ;D
Title: Re: Osha clean
Post by: Scrimble on May 25, 2016, 06:43:09 pm
I had a pretty quick response when e-mailing Osha.


no surprises there when all they do is sit at home all day for a living,
Title: Re: Osha clean
Post by: Smurf on May 25, 2016, 08:17:20 pm
I had a pretty quick response when e-mailing Osha.

It could work for someone starting out who is averse to canvassing, particularly once they are able to get their website sorted for regular cleans. Also this might attract time poor/cash rich customers who are out at work all day (which means the WC is able to complete his work without interruptions). The potential pitfalls I can see are:

* Customers have an amazing habit of under-counting the number of  windows (so which windows do you leave out?)
* You're not going to make much on first cleans/one-off cleans

I've decided not to sign up since I already have plenty of work....

Auto responder email springs to mind  ;D
Title: Re: Osha clean
Post by: windowswashed on May 27, 2016, 06:17:15 am
MOD NOTE: POST REMOVED
How silly.

MOD NOTE: Agreed - abusive post removed.

Slap on the wrist, apologise for criticising pen pushers
Title: Re: Osha clean
Post by: rosskesava on May 27, 2016, 09:05:59 am
It's a bit odd that a CIU member posts about osha and the next morning there's a reply from them on here.
Title: Re: Osha clean
Post by: 8weekly on May 27, 2016, 02:17:06 pm
It's a bit odd that a CIU member posts about osha and the next morning there's a reply from them on here.
Not really. There's a pinned (presumably paid for) thread.
Title: Re: Osha clean
Post by: Perfect Windows on May 27, 2016, 05:41:24 pm
I think it's even more odd that four pages of comments haven't resulted in any further response from Osha.

Vin
Title: Re: Osha clean
Post by: matty72 on May 27, 2016, 06:11:57 pm
Defend yourself Osha or do you feel you can't.
Title: Re: Osha clean
Post by: sunshine windows on May 27, 2016, 08:47:05 pm
Are prices set by Osha a blanket 'one size fits all', assuming they are the ones dictating prices to their cleaners. Or are they more realistic in terms of geographics and wealth.

As we all know from many price war threads on various sites, not everyone can get £40+ for a first/one off clean. If they're charging around this ooop norf it would entice a few to join I'm sure. Less appealing for us southern softies though
Title: Re: Osha clean
Post by: rosskesava on May 28, 2016, 01:30:47 am
It's a bit odd that a CIU member posts about osha and the next morning there's a reply from them on here.
Not really. There's a pinned (presumably paid for) thread.

I don't know what that means - a pinned thread.

Could you provide a link?

Thanks.
Title: Re: Osha clean
Post by: 8weekly on May 28, 2016, 05:47:39 am
http://www.cleanitup.co.uk/smf/index.php?topic=202624.0
Title: Re: Osha clean
Post by: Soupy on May 28, 2016, 06:21:32 am
It's a bit odd that a CIU member posts about osha and the next morning there's a reply from them on here.
Not really. There's a pinned (presumably paid for) thread.

I don't know what that means - a pinned thread.

Could you provide a link?

Thanks.

Sometimes I think you are deliberately obtuse. Surely you know what a pinned thread is? It's the threads at the top of the board that don't move.
Title: Re: Osha clean
Post by: 8weekly on May 28, 2016, 08:21:23 am
It's a bit odd that a CIU member posts about osha and the next morning there's a reply from them on here.
Not really. There's a pinned (presumably paid for) thread.

I don't know what that means - a pinned thread.

Could you provide a link?

Thanks.

Sometimes I think you are deliberately obtuse. Surely you know what a pinned thread is? It's the threads at the top of the board that don't move.
That thought occurred to me.
Title: Re: Osha clean
Post by: Tom-01 on May 28, 2016, 09:09:55 am
Hi,

It's great to have your feedback on the service that we are providing, thank you.

Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way and to do that they are paying a small premium. The window cleaners that are registered with us do not pay a set fee, we give them the job details and the price and they can choose whether to accept the job or not.

The benefit to a window cleaner is that there is no requirement to allocate time or money to advertising or collecting monies owed.

You can find more information here https://www.osha-clean.com/partners.html (https://www.osha-clean.com/partners.html) and we are more than happy to answer your questions via this forum.

All the best Louise

Hi Mark & Louise

I've just watched your YouTube video...

Your USP seems to be that the customer doesn't have the hassle of having to find cash to pay the window cleaner..?

We have over 500 customers and only about 20% pay with cash these days... Others pay by bank transfer, direct debit, or card.

So I'm not sure that you're USP is going to work - as most people these days pay electronically - and most window cleaners these days accept various forms of payment not just cash?

Also... How are you going to make any money?

Example... Customer contacts you to have their windows cleaned... It's a £15 job... You spend time sourcing the window cleaner, spend time arranging the clean, and spend time processing the payment - how much of the £15 will you take for your time spent?

Also ... What if you arrange a clean and the window cleaner never turns up, or does a bad job?   It's your company name tarnished...

And... What if a window cleaner does a job for you and then just takes on the customer direct for all future cleans?

I wish you the best - but there are so so many reasons why this idea won't work.

Andy

I though these were good questions.. But so far haven't been answered?
Title: Re: Osha clean
Post by: rosskesava on May 28, 2016, 09:15:32 am
It's a bit odd that a CIU member posts about osha and the next morning there's a reply from them on here.
Not really. There's a pinned (presumably paid for) thread.

I don't know what that means - a pinned thread.

Could you provide a link?

Thanks.

Sometimes I think you are deliberately obtuse. Surely you know what a pinned thread is? It's the threads at the top of the board that don't move.
That thought occurred to me.

Why would I de deliberately obtuse?

No I didn't know what a pinned thread was and incredible as it may sound, I never even look at that stuff at the top of the page.
Title: Re: Osha clean
Post by: Soupy on May 28, 2016, 09:21:41 am
Why would I de deliberately obtuse?

No I didn't know what a pinned thread was and incredible as it may sound, I never even look at that stuff at the top of the page.

Maybe I came at that from the wrong angle.

Even if you didn't know what a pinned thread is, it's fairly obvious, you'd have thought?
.
Title: Re: Osha clean
Post by: rosskesava on May 28, 2016, 09:25:55 am
Maybe I came at that from the wrong angle.

Even if you didn't know what a pinned thread is, it's fairly obvious, you'd have thought?

Maybe to others it is.  No survey has been done so who knows?

Title: Re: Osha clean
Post by: 8weekly on May 28, 2016, 09:39:54 am
Hi,

It's great to have your feedback on the service that we are providing, thank you.

Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way and to do that they are paying a small premium. The window cleaners that are registered with us do not pay a set fee, we give them the job details and the price and they can choose whether to accept the job or not.

The benefit to a window cleaner is that there is no requirement to allocate time or money to advertising or collecting monies owed.

You can find more information here https://www.osha-clean.com/partners.html (https://www.osha-clean.com/partners.html) and we are more than happy to answer your questions via this forum.

All the best Louise

Hi Mark & Louise

I've just watched your YouTube video...

Your USP seems to be that the customer doesn't have the hassle of having to find cash to pay the window cleaner..?

We have over 500 customers and only about 20% pay with cash these days... Others pay by bank transfer, direct debit, or card.

So I'm not sure that you're USP is going to work - as most people these days pay electronically - and most window cleaners these days accept various forms of payment not just cash?

Also... How are you going to make any money?

Example... Customer contacts you to have their windows cleaned... It's a £15 job... You spend time sourcing the window cleaner, spend time arranging the clean, and spend time processing the payment - how much of the £15 will you take for your time spent?

Also ... What if you arrange a clean and the window cleaner never turns up, or does a bad job?   It's your company name tarnished...

And... What if a window cleaner does a job for you and then just takes on the customer direct for all future cleans?

I wish you the best - but there are so so many reasons why this idea won't work.

Andy

I though these were good questions.. But so far haven't been answered?
Me too, but it's pretty obvious that they'd have run into a bit of a gauntlet don't you think? Such anger over such a non threat. If people thought about it and asked themselves the question: "how many customers do I get from the Internet?", they would pretty quickly realise that good customers almost never come from there.
Title: Re: Osha clean
Post by: Soupy on May 28, 2016, 09:50:50 am
Maybe I came at that from the wrong angle.

Even if you didn't know what a pinned thread is, it's fairly obvious, you'd have thought?

Maybe to others it is.  No survey has been done so who knows?

By the way, you were the last person to post in the 'good videos' pinned thread over in the sad sack chat section
Title: Re: Osha clean
Post by: Tosh on May 28, 2016, 10:02:26 am
I believe  if you are a site sponsor there are certain words, words of your choosing,  that generate an email to you notifying yourself that certain words have been used on the forum.

So for example, if this is the case we'll get a visit from Alex Gardiner if I mention The word Gardiners. Or SLX. Or extreme.
Title: Re: Osha clean
Post by: The Jester of Wibbly on May 28, 2016, 10:42:18 am
https://www.youtube.com/watch?v=vmJLAcZdT-Y


Seems to have been removed or deleted now
Title: Re: Osha clean
Post by: supernova77 on May 28, 2016, 10:58:59 am
Hi,

It's great to have your feedback on the service that we are providing, thank you.

Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way and to do that they are paying a small premium. The window cleaners that are registered with us do not pay a set fee, we give them the job details and the price and they can choose whether to accept the job or not.

The benefit to a window cleaner is that there is no requirement to allocate time or money to advertising or collecting monies owed.

You can find more information here https://www.osha-clean.com/partners.html (https://www.osha-clean.com/partners.html) and we are more than happy to answer your questions via this forum.

All the best Louise

Hi Mark & Louise

I've just watched your YouTube video...

Your USP seems to be that the customer doesn't have the hassle of having to find cash to pay the window cleaner..?

We have over 500 customers and only about 20% pay with cash these days... Others pay by bank transfer, direct debit, or card.

So I'm not sure that you're USP is going to work - as most people these days pay electronically - and most window cleaners these days accept various forms of payment not just cash?

Also... How are you going to make any money?

Example... Customer contacts you to have their windows cleaned... It's a £15 job... You spend time sourcing the window cleaner, spend time arranging the clean, and spend time processing the payment - how much of the £15 will you take for your time spent?

Also ... What if you arrange a clean and the window cleaner never turns up, or does a bad job?   It's your company name tarnished...

And... What if a window cleaner does a job for you and then just takes on the customer direct for all future cleans?

I wish you the best - but there are so so many reasons why this idea won't work.

Andy

I though these were good questions.. But so far haven't been answered?
Me too, but it's pretty obvious that they'd have run into a bit of a gauntlet don't you think? Such anger over such a non threat. If people thought about it and asked themselves the question: "how many customers do I get from the Internet?", they would pretty quickly realise that good customers almost never come from there.

A lot of our new customers these days "come from the Internet"....

95% turn into good long term customers.

Learn how to market on the Internet properly.

Andy :)
Title: Re: Osha clean
Post by: Perfect Windows on May 28, 2016, 11:10:53 am
Me too, but it's pretty obvious that they'd have run into a bit of a gauntlet don't you think? Such anger over such a non threat. If people thought about it and asked themselves the question: "how many customers do I get from the Internet?", they would pretty quickly realise that good customers almost never come from there.

We gain plenty of customers from the internet; the stats show that they are no better or worse than any other customers.

Vin
Title: Re: Osha clean
Post by: Soupy on May 28, 2016, 11:17:02 am
Me too, but it's pretty obvious that they'd have run into a bit of a gauntlet don't you think? Such anger over such a non threat. If people thought about it and asked themselves the question: "how many customers do I get from the Internet?", they would pretty quickly realise that good customers almost never come from there.

We gain plenty of customers from the internet; the stats show that they are no better or worse than any other customers.

Vin

For me it's difficult to define "from the internet". I get lots of enquiries from my website (less than half of overall enquiries), I can't be sure how many of them have Googled "window cleaner" simply looking for a window cleaner, or how many were looking for me specifically after seeing a leaflet or vehicle.

Equally I get lots of phone calls (probably more than half), but there is no way of telling whether or not these customers found me on the internet, or if they did were they looking for me specifically.

Unless you ask every customer how they found out about you (which would be laborious and possibly inaccurate) you're not going to be able to define that properly.
Title: Re: Osha clean
Post by: Spruce on May 28, 2016, 12:20:45 pm
I believe  if you are a site sponsor there are certain words, words of your choosing,  that generate an email to you notifying yourself that certain words have been used on the forum.

So for example, if this is the case we'll get a visit from Alex Gardiner if I mention The word Gardiners. Or SLX. Or extreme.

I often wondered how Alex was able to react so quickly to posts targeted at his products.  :)
Title: Re: Osha clean
Post by: Dave Willis on May 28, 2016, 01:06:27 pm
He did tell me once. Apparently a little light comes on in the bat cave and stirs him into immediate action. He did take the fuse out when Dazmond went over to wfp though.
Title: Re: Osha clean
Post by: Perfect Windows on May 28, 2016, 02:19:43 pm
For me it's difficult to define "from the internet". I get lots of enquiries from my website (less than half of overall enquiries), I can't be sure how many of them have Googled "window cleaner" simply looking for a window cleaner, or how many were looking for me specifically after seeing a leaflet or vehicle.

Equally I get lots of phone calls (probably more than half), but there is no way of telling whether or not these customers found me on the internet, or if they did were they looking for me specifically.

Unless you ask every customer how they found out about you (which would be laborious and possibly inaccurate) you're not going to be able to define that properly.

We do always ask.  It takes about five seconds in total, including the answer.  I'm keen to find out because we spend a fortune on leafletting and we need to know if it's still cost effective.

Vin
Title: Re: Osha clean
Post by: 8weekly on May 28, 2016, 02:21:59 pm
Hi,

It's great to have your feedback on the service that we are providing, thank you.

Our focus is to offer a service that allows customers to book and pay in a safer and more convenient way and to do that they are paying a small premium. The window cleaners that are registered with us do not pay a set fee, we give them the job details and the price and they can choose whether to accept the job or not.

The benefit to a window cleaner is that there is no requirement to allocate time or money to advertising or collecting monies owed.

You can find more information here https://www.osha-clean.com/partners.html (https://www.osha-clean.com/partners.html) and we are more than happy to answer your questions via this forum.

All the best Louise

Hi Mark & Louise

I've just watched your YouTube video...

Your USP seems to be that the customer doesn't have the hassle of having to find cash to pay the window cleaner..?

We have over 500 customers and only about 20% pay with cash these days... Others pay by bank transfer, direct debit, or card.

So I'm not sure that you're USP is going to work - as most people these days pay electronically - and most window cleaners these days accept various forms of payment not just cash?

Also... How are you going to make any money?

Example... Customer contacts you to have their windows cleaned... It's a £15 job... You spend time sourcing the window cleaner, spend time arranging the clean, and spend time processing the payment - how much of the £15 will you take for your time spent?

Also ... What if you arrange a clean and the window cleaner never turns up, or does a bad job?   It's your company name tarnished...

And... What if a window cleaner does a job for you and then just takes on the customer direct for all future cleans?

I wish you the best - but there are so so many reasons why this idea won't work.

Andy

I though these were good questions.. But so far haven't been answered?
Me too, but it's pretty obvious that they'd have run into a bit of a gauntlet don't you think? Such anger over such a non threat. If people thought about it and asked themselves the question: "how many customers do I get from the Internet?", they would pretty quickly realise that good customers almost never come from there.

A lot of our new customers these days "come from the Internet"....

95% turn into good long term customers.

Learn how to market on the Internet properly.

Andy :)
You shouldn't presume. It depends where you live. It's relatively easy to target window cleaner Southampton (Pefect Windows) for example, but imagine if you have around ten small towns to target. My "home" town is Newbury & I'm top for "window cleaner Newbury," but Newbury is a pretty small place/market even though it's the biggest local town.

I get internet customers, but it's a drop in the ocean compared to customers from leaflets. Many from the internet want one offs which isn't our forte. If you feel threatened by Osha, that strikes me as very strange. Far more threatening is a couple of locals starting up and knocking doors. Not in terms of taking existing customers, but in terms of picking up a percentage of those that I might otherwise have picked up with leaflets.

If you get a large proportion of customers from the internet, I suspect it's because you aren't using other methods effectively.
Title: Re: Osha clean
Post by: Tosh on May 28, 2016, 05:24:00 pm
If you were to feel threatened by anyone in this business I'd find the mere fact that you feel threatened more threatening than the perceived threat from the other individual as threatening.
Title: Re: Osha clean
Post by: Smudger on May 28, 2016, 06:37:42 pm
For me it's difficult to define "from the internet". I get lots of enquiries from my website (less than half of overall enquiries), I can't be sure how many of them have Googled "window cleaner" simply looking for a window cleaner, or how many were looking for me specifically after seeing a leaflet or vehicle.

Equally I get lots of phone calls (probably more than half), but there is no way of telling whether or not these customers found me on the internet, or if they did were they looking for me specifically.

Unless you ask every customer how they found out about you (which would be laborious and possibly inaccurate) you're not going to be able to define that properly.

We do always ask.  It takes about five seconds in total, including the answer.  I'm keen to find out because we spend a fortune on leafletting and we need to know if it's still cost effective.

Vin

Same here - we know where every lead originated from, then budget advertising accordingly

Darran
Title: Re: Osha clean
Post by: Og on May 28, 2016, 07:29:39 pm
If you were to feel threatened by anyone in this business I'd find the mere fact you feel threatened than the perceived threat form the other individual as threatening.

Can you say that again please?
Title: Re: Osha clean
Post by: Tosh on May 28, 2016, 07:41:54 pm
Highly unlikely.
Title: Re: Osha clean
Post by: Smurf on May 28, 2016, 10:36:59 pm
Well I can say with 100% certainly I don't get any leads from Osha nor would I want them  ;D ;D

Like Vin & Smudger all leads I know where they come from too as is basic marketing 101 that's if you want to be successful in this game.
Title: Re: Osha clean
Post by: Ian Lancaster on May 28, 2016, 11:08:55 pm
Same here,  we have a very simple little form that we use for all enquiries.  Top line: Name, next: Address, then: Phone number, then Regular or one off, then: How did you hear about us? and finally: Other (any other relevant information).  The form is A6, about 6" x 4" clipped together in a pad with a bulldog grip. 

It prompts us to ask the right questions and we fill it in as we talk.

All necessary information gathered in a few moments, then I can phone or follow up when I want to.
Title: Re: Osha clean
Post by: Jay Le Huray on May 29, 2016, 06:57:46 am
what a load of rubbish, I just looked on their website and typed in my own post code to see who my local cleaner is and guess what? there is none.... how strange as there are loads of us here in Southampton

but they do say they are coming soon LOL

I have been in this biz since the 70's and have never felt the need to use a company like this and never will, I think i'm  just about clever enough to run my own business and arrange to be paid from my customers without the use of some half wit keyboard warrior sat on his/her butt who knows nothing about our trade trying to run my  business

gotta dash now as I'm going back to their site to sign up as I don't want to get left behind LOL
Title: Re: Osha clean
Post by: MNWC on May 29, 2016, 08:51:29 am
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.
Title: Re: Osha clean
Post by: Shane sharples on May 29, 2016, 09:21:35 am
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.

NWH would charge you 50 notes 😱👍💩🚽🔙🔜
Title: Re: Osha clean
Post by: rosskesava on May 29, 2016, 11:34:41 am
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.

I had a quick look on their website when this topic first started and I didn't see anywhere to be able to price up my own windows. It's obviously there on their website somewhere but it needs to be there on the home page.

One of the most important question any prospective customer wants to know is 'how much'.

And what's with the pictures of the kid and baby?
Title: Re: Osha clean
Post by: Tom-01 on May 29, 2016, 12:22:23 pm
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.

NWH would charge you 50 notes 😱👍💩🚽🔙🔜

And he would probably get it too.
Title: Re: Osha clean
Post by: Tom-01 on May 29, 2016, 12:23:57 pm
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.

So if the price to the customer is £20, how much does the window cleaner get? And what is the first clean price?
Title: Re: Osha clean
Post by: Edge Clean on May 29, 2016, 12:43:36 pm
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.

So if the price to the customer is £20, how much does the window cleaner get? And what is the first clean price?

I read on their T&Cs that there is a £5 deposit payable at booking, the remainder payable 1 or 2 days after clean done....so they are obviously making sure they get their money in advance of the clean.
Title: Re: Osha clean
Post by: HampshireWindowCleaning on May 29, 2016, 04:06:07 pm
That's £20 for a one off clean so a poor amount really
Title: Re: Osha clean
Post by: supernova77 on May 29, 2016, 05:09:48 pm
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.

Our minimum price is £20.

We have a 1 bedroom flat that we clean for £20 and a number of 2 bed houses for £20'as well.

Andy
Title: Re: Osha clean
Post by: Soupy on May 30, 2016, 08:16:03 am
For me it's difficult to define "from the internet". I get lots of enquiries from my website (less than half of overall enquiries), I can't be sure how many of them have Googled "window cleaner" simply looking for a window cleaner, or how many were looking for me specifically after seeing a leaflet or vehicle.

Equally I get lots of phone calls (probably more than half), but there is no way of telling whether or not these customers found me on the internet, or if they did were they looking for me specifically.

Unless you ask every customer how they found out about you (which would be laborious and possibly inaccurate) you're not going to be able to define that properly.

We do always ask.  It takes about five seconds in total, including the answer.  I'm keen to find out because we spend a fortune on leafletting and we need to know if it's still cost effective.

Vin

Once you have the data, how do you use it? There is a feature on cleaner planner to store this information, does the system you use have something similar?

Have you stopped an advertising method due to the results of the question?

I've always used flyers, I know the hit rate I get because we usually flyer one area at a time and when the call comes in I don't need to ask. The Internet is always going to be secondary to that for me. I get calls from people who've 'found' me on the Internet but they are just the same as any other customer (albeit usually outwith my current target area).
Title: Re: Osha clean
Post by: Spruce on May 30, 2016, 09:29:02 am
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.

Our minimum price is £20.

We have a 1 bedroom flat that we clean for £20 and a number of 2 bed houses for £20'as well.

Andy

 :(

If I tried to get that price around here I wouldn't have any customers.
Title: Re: Osha clean
Post by: Rob clarke on May 30, 2016, 09:39:33 am
Just priced my own windows through there website - 12 in all, they wanted £20........good luck with that. 20 min job in total from getting out the van to getting in.

Our minimum price is £20.

We have a 1 bedroom flat that we clean for £20 and a number of 2 bed houses for £20'as well.

Andy

 :(

If I tried to get that price around here I wouldn't have any customers.

Think they'd set the dog on me if I said £20 lol
Title: Re: Osha clean
Post by: Rob clarke on May 30, 2016, 10:20:33 am
Cleaning in a St on Saturday normal price £10 had 2 old dears come out one about 80 the other 90, I said £8 last cleaner charging £5.50 and I know this is true as I've picked loads of work up off him as he comes when he feels like it, anyway am I too soft or just good natured?
Title: Re: Osha clean
Post by: Smurf on May 30, 2016, 12:38:12 pm
That's the main advantage of doing your own pricing and seeing for yourself firsthand what the job entails as you can price jobs up accordingly as much or a little as you like unlike working as a sub contractor where the price is already fixed. I also don't think contractors give a toss if you should think the job is under or overpriced as long as they get their cut.

"4.3  The pricing structure charged is set and cannot be altered due to specific Partner requirements. The pricing structure can be obtained upon request to Osha Clean Ltd."





Title: Re: Osha clean
Post by: Perfect Windows on May 30, 2016, 01:24:37 pm
Once you have the data, how do you use it? There is a feature on cleaner planner to store this information, does the system you use have something similar?

Have you stopped an advertising method due to the results of the question?

I've always used flyers, I know the hit rate I get because we usually flyer one area at a time and when the call comes in I don't need to ask. The Internet is always going to be secondary to that for me. I get calls from people who've 'found' me on the Internet but they are just the same as any other customer (albeit usually outwith my current target area).

We use Aworka and it allows us to keep track of where customers come from.  A bit of jiggery-pokery with the numbers and I get the money spent per new customer number which we try to keep as low as possible.  It allows a comparison between (for example) leaflets out with a magazine and solus delivery so we can make sensible choices.

We were flyers only for a long time with a website because we felt we needed one.  Turns out the web is more effective in terms of price per new customer but not good enough at generating the numbers we need (a full-to-the-brim franchisee every year).

To answer the specific question, we haven't actually dropped any method of marketing but we've certainly changed the mix.

Vin
Title: Re: Osha clean
Post by: Shane sharples on May 30, 2016, 01:28:20 pm
Cleaning in a St on Saturday normal price £10 had 2 old dears come out one about 80 the other 90, I said £8 last cleaner charging £5.50 and I know this is true as I've picked loads of work up off him as he comes when he feels like it, anyway am I too soft or just good natured?

Always stick to your minimum, no matter what they look like or how old they are , otherwise you could get their neighbours/ friends/ relatives then wanting a cheaper price, especially if you already clean on that street because sometimes neighbours talk
Title: Re: Osha clean
Post by: Rob clarke on May 30, 2016, 01:36:47 pm
Cleaning in a St on Saturday normal price £10 had 2 old dears come out one about 80 the other 90, I said £8 last cleaner charging £5.50 and I know this is true as I've picked loads of work up off him as he comes when he feels like it, anyway am I too soft or just good natured?

Always stick to your minimum, no matter what they look like or how old they are , otherwise you could get their neighbours/ friends/ relatives then wanting a cheaper price, especially if you already clean on that street because sometimes neighbours talk

Yeh fair one bud  :)
Title: Re: Osha clean
Post by: Shane sharples on May 30, 2016, 03:59:19 pm
 :)
Title: Re: Osha clean
Post by: swanson on June 02, 2016, 07:59:26 am
I've signed up with them
But haven't got any leads
That was three weeks ago
What does that tell you
Title: Re: Osha clean
Post by: CF Facilities on June 02, 2016, 08:19:24 am
I have signed up two weeks ago because I was interested to see how it works but heard nothing yet.  They are top of Google in my area now.
Title: Re: Osha clean
Post by: Perfect Windows on June 02, 2016, 08:21:03 am
I have signed up two weeks ago because I was interested to see how it works but heard nothing yet.  They are top of Google in my area now.

What search terms result in them as the top answer?

Vin
Title: Re: Osha clean
Post by: Tosh on June 02, 2016, 08:52:42 am
"unlikely to succeed window cleaning middle-man"
Title: Re: Osha clean
Post by: Smurf on June 02, 2016, 08:57:15 am
They are using google pay per click adwords to advatise in areas that window cleaners sign up to that's how. Which can work out a very expensive way of trying to generate domestic low value window cleaning leads if you ask me.  Not only that people searching on the internet don't just use google searh engine and if they do will tend to look at the organic search results to find a local cleaner more than the pay per click ads on that page.
Title: Re: Osha clean
Post by: Tosh on June 02, 2016, 09:29:31 am
A business model doomed to fail. Nice idea, to think you can make a living from clicking s few buttons and all expenses will be covered with a healthy profit on top. Doesn't work like that.
Title: Re: Osha clean
Post by: Smurf on June 02, 2016, 10:05:39 am
One of the enquires I received yesterday was from a lady wanting a quote to clear her guttering as was overflowing when it rains. Turns out the gutters have not been checked & cleaned in 7 years.

 Anyway to get to the point I'm trying to make they bought a gutter clearing deal from groupon last year. Then was told that the company offering the deal went bust so never had had them done.  I wonder why? 




Title: Re: Osha clean
Post by: Tosh on June 02, 2016, 11:19:27 am
Mr Wilts was offering that on Groupon.
Title: Re: Osha clean
Post by: Soupy on June 02, 2016, 11:40:22 am
Mr Wilts was offering that on Groupon.

I seem to remember it was cut short for some reason??

I think he went on holiday.
Title: Re: Osha clean
Post by: Dave Willis on June 02, 2016, 12:18:30 pm
Why on earth would you need to sign up to this crap Smurf? Are you not what you make yourself out to be?
Title: Re: Osha clean
Post by: CF Facilities on June 02, 2016, 12:31:47 pm
I have signed up two weeks ago because I was interested to see how it works but heard nothing yet.  They are top of Google in my area now.
Title: Re: Osha clean
Post by: Perfect Windows on June 02, 2016, 01:07:13 pm
I have signed up two weeks ago because I was interested to see how it works but heard nothing yet.  They are top of Google in my area now.

What search terms result in them as the top answer?

Vin
Title: Re: Osha clean
Post by: 8weekly on June 02, 2016, 02:16:26 pm
I have signed up two weeks ago because I was interested to see how it works but heard nothing yet.  They are top of Google in my area now.

What search terms result in them as the top answer?

Vin
I suspect it's adwords.
Title: Re: Osha clean
Post by: The Jester of Wibbly on June 02, 2016, 02:37:57 pm
It's daft.

Their USP is paying BACS and saying wc don't accept other payment methods other than piggy bank cash.  Then they pay wc by BACS themselves.  ;D ;D
Title: Re: Osha clean
Post by: Perfect Windows on June 02, 2016, 02:40:00 pm
I have signed up two weeks ago because I was interested to see how it works but heard nothing yet.  They are top of Google in my area now.

What search terms result in them as the top answer?

Vin
I suspect it's adwords.

I'm sure it is, so what search terms result in them as the top answer?

Vin
Title: Re: Osha clean
Post by: DaveG on June 02, 2016, 02:44:47 pm
"unlikely to succeed window cleaning middle-man"

 ;D
Title: Re: Osha clean
Post by: Smurf on June 02, 2016, 03:15:31 pm
Why on earth would you need to sign up to this crap Smurf? Are you not what you make yourself out to be?

What are you on about Dave as I've never said I did sign up with osha.
What I actualy did say I signed up to a software firm they use to take a look at it. I'm thinking of going national so I can't sit on my arse all day long skimming off the top from hard working folk like yourself.   ;D ;D
Title: Re: Osha clean
Post by: Soupy on June 02, 2016, 03:43:40 pm
I have signed up two weeks ago because I was interested to see how it works but heard nothing yet.  They are top of Google in my area now.

What search terms result in them as the top answer?

Vin
I suspect it's adwords.

I'm sure it is, so what search terms result in them as the top answer?

Vin

 window cleaning kettering
Title: Re: Osha clean
Post by: Perfect Windows on June 02, 2016, 04:21:02 pm
window cleaning kettering

Ah, OK, that's possibly their method of generating business.  Sign on a windy in town "X" and bung in a bid on Adwords for "Window Cleaning X".  Saves them wasting their money with less targeted stuff.

Vin
Title: Re: Osha clean
Post by: Smurf on June 02, 2016, 04:26:38 pm
Oh naughty me as I've clicked more than once on their google pay per click ad...Oops! me bad   ;D
Title: Re: Osha clean
Post by: CF Facilities on June 02, 2016, 06:55:40 pm
Osha must be watching this thread with interest as they have now pulled the plug on advertising in Kettering. They no longer appear so I guess they have dumped me.!

Replace with two more middle men now 😃
Title: Re: Osha clean
Post by: Tosh on June 02, 2016, 07:26:21 pm
Osha must be watching this thread with interest as they have now pulled the plug on advertising in Kettering. They no longer appear so I guess they have dumped me.!

Replace with two more middle men now 😃

Nope, they've not been on for ages.

(http://www.cleanitup.co.uk/smf/1464891969_Screen Shot 2016-06-02 at 19.25.32.png)
Title: Re: Osha clean
Post by: 8weekly on June 02, 2016, 07:35:20 pm
Osha must be watching this thread with interest as they have now pulled the plug on advertising in Kettering. They no longer appear so I guess they have dumped me.!

Replace with two more middle men now 😃

Nope, they've not been on for ages.

(http://www.cleanitup.co.uk/smf/1464891969_Screen Shot 2016-06-02 at 19.25.32.png)
I suspect someone has been clicking their ad and they've reached their daily limit.
Title: Re: Osha clean
Post by: robert mitchell on June 03, 2016, 07:52:49 am
They could be watching the threads from a different account .
Title: Re: Osha clean
Post by: Soupy on June 03, 2016, 02:22:38 pm
They could be watching the threads from a different account .

Or no account whatsoever. You don't need to be logged in to see this forum.
Title: Re: Osha clean
Post by: Smurf on June 03, 2016, 03:57:41 pm
Like I do most of the time  ;D
Title: Re: Osha clean
Post by: Soupy on August 09, 2016, 02:04:32 pm
Still on the go??
Title: Re: Osha clean
Post by: Smurf on August 09, 2016, 06:02:39 pm
Just another brainwave failed I'm guessing.
Who would be dumb enough to work for them anyway  ;D ;D
Title: Re: Osha clean
Post by: Ian Lancaster on August 10, 2016, 02:13:15 pm
I followed this thread carefully and at the time I was struck by the fact that 100% of the replies were completely negative (my own included) and thought perhaps it was unfair that only a few actually offered any constructive comments.  It did rather give the impression that CIU members on the whole revelled in the opportunity to heap scorn on someone's misguided attempt at setting up their own business.

I emailed Louise and offered to try to explain why their idea was being treated so badly.

She replied, thanked me for taking the time to contact her and asked that I forward my thoughts on and analysis of their business model. 

I did that and a couple of weeks later had the following reply:

Hi Ian

My apologies for taking a few days to respond to your email, it has been a busy week and I wanted to give your comments as much time and trouble to read as you so obviously took in writing them.

So having read your feedback now in full, first of all I wanted to thank you for the time and thought gone into it. As a new business in a busy market of course we read, appreciate and consider all the feedback we receive, from window cleaners we have already signed up, our customers and also those who disagree with our business model.

We will give all your comments consideration, but as I am sure you can imagine, having read them through we need to give them considerable thought so I can't respond to you now with any changes we might consider making as a result, or indeed any feedback as to where your understanding of our model is not quite accurate.

Your feedback is very valuable as a long standing member of the window cleaning community and I can assure you that we will give it appropriate consideration. In the meantime if you have any other comments or questions please do let us know.

Kind Regards,

Louise.

I haven't heard anything since.
Title: Re: Osha clean
Post by: Smudger on August 10, 2016, 02:28:55 pm
well done Ian,
like your good self i hate to see people criticised and run into the ground for no reason, but sometimes an idea is so bad, and having been tried before was not likely to be received well on a window cleaning forum.

its great for customers who only want a bespoke/1 off clean and expect to pay very little for that service and good for Ohsa who are the agent getting paid in advance but not releasing the balance of payment until well after the cleaner has done the job.

from their perspective im sure the model works fine, but from the cleaners view its a no go, why do ad hoc work that takes lots of time out of your day for what im guessing is an average of £10 a clean

some engagement on how it works, their financial backup, marketing budget, advertising would have been useful in seeing if this had any hope at all of working

Darran
Title: Re: Osha clean
Post by: Smurf on August 10, 2016, 06:28:17 pm
So you basically told them it was a crap business model doomed to fail then Ian?
I’ve sure they figured that one out for themselves very quickly too.
Title: Re: Osha clean
Post by: sunshine windows on August 10, 2016, 07:03:39 pm
I love the fact she's written 4 paragraphs of pure waffle practically saying the same thing in each one. 😂
Title: Re: Osha clean
Post by: Og on August 10, 2016, 10:55:47 pm
I've done a few jobs. They paid promptly. No dramas.
Title: Re: Osha clean
Post by: Smurf on August 10, 2016, 11:05:42 pm
If that's true all I can say is you must be really hard up for work
Title: Re: Osha clean
Post by: Og on August 10, 2016, 11:09:33 pm
Why?
Title: Re: Osha clean
Post by: Smurf on August 10, 2016, 11:11:17 pm
Do I really need to answer that as I'm sure you can figure that one out yourself  ::)roll
Title: Re: Osha clean
Post by: rosskesava on August 10, 2016, 11:17:15 pm
I've done a few jobs. They paid promptly. No dramas.

Osha clean may well have an idea that works but they need to get rid of all that twaddle language they use and say it straight. To me that type of use of words is for those who want to make something sound better than it is or to make themselves seem somehow better.

As an example, in the email back to Ian she used words like 'appropriate consideration' which is naff twaddle language. 'Appropriate consideration' actually means nothing and is a useless use of two words when 'consideration' is good enough.

I welcome your responsive replies and valued feedback  to the viewpoint I have established above.
Title: Re: Osha clean
Post by: Og on August 10, 2016, 11:18:04 pm
Can always fit another job or two in.
Why does it indicate that I'm hard pushed for work?
Title: Re: Osha clean
Post by: Og on August 10, 2016, 11:21:34 pm
I've done a few jobs. They paid promptly. No dramas.

Osha clean may well have an idea that works but they need to get rid of all that twaddle language they use and say it straight. To me that type of use of words is for those who want to make something sound better than it is or to make themselves seem somehow better.

As an example, in the email back to Ian she used words like 'appropriate consideration' which is naff twaddle language. 'Appropriate consideration' actually means nothing and is a useless use of two words when 'consideration' is good enough.

I welcome your responsive replies and valued feedback  to the viewpoint I have established above.

If it's more engaging use of English I'm after, I'll read Ulysses innit.

They ask me to clean windows, I clean them, they pay me. Just another customer.
Title: Re: Osha clean
Post by: rosskesava on August 10, 2016, 11:31:36 pm
If it's more engaging use of English I'm after, I'll read Ulysses innit.

They ask me to clean windows, I clean them, they pay me. Just another customer.

I meant it's more about how they came across on here in that one and only posting and then what was replied to Ian's email.

If they really wanted input then they should have sat in the hell's fire of CIU and replied to the many negative postings about their idea. CIU is brilliant for pointing out the flaws of something which is as valuable as all the positive stuff.
Title: Re: Osha clean
Post by: Smurf on August 11, 2016, 12:02:47 pm
Can always fit another job or two in.
Why does it indicate that I'm hard pushed for work?

Personally I think one-off cleans there is good money to be made if priced right. However you don't get that whilst taking on work from middle men that set the price and then take their cut out of it.
Title: Re: Osha clean
Post by: tlwcs on August 12, 2016, 11:40:24 am
I love the fact she's written 4 paragraphs of pure waffle practically saying the same thing in each one. 😂

I noticed that too!
Title: Re: Osha clean
Post by: Soupy on October 29, 2020, 09:26:44 am
Aww

(http://www.cleanitup.co.uk/smf/1603963599_Screenshot_20201029-092514.jpg)