Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Tom Molloy on April 14, 2016, 08:52:38 pm
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Hi all.
I had a call from a guy last week to come and have a look at at couple of carpets. They were a bit of a mess. Full of stains, discolouring and generally sh***y.
I gave him my realistic expectations and quoted what I thought was a reasonable £110.00.
He was shocked at that and said he had been quoted half of that. I did knock a tenner off but couldn't agree a deal so walked away. It was a terrible job after all.
Last night I get a call from him. He said I have to hold my hands up. Over the weekend he went a bought a VAX machine for £199. Said he thought he could clean the whole house and more. However, he tried it and the stains are still in situ. I was intrigued and agreed to visit again today.
1) He has used too much solution (a rug doctor cleaning product). There are big stains and once the carpet has dried, the job is worse than ever.
2) Obvious no vacuum or pre-spray as now all the much is mix in with the hard carpet solution
3) Loads of missed areas.
So he has asked me to clean up his mess. I have agreed to do this. Advised him to take the VAX back to the Range and see if they will give him his money back. I should have charged him a bit more but felt a bit sorry for the clown. His embarrassment was punishment enough. I will come on here and show the before and after pics.
How on earth do us professionals educate these muppets?
Tom
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Most of us could do a ok job using a vax or rug doctor it not always the machine its the knowledge that comes with that.
Someone I think it was Ken Wainwright did a village fete and showed how to get stains out using a supermarket bought products and was able to get most things out with no lasting harm to the carpets but most people just pour the stuff on and hopes it works.
Ps I am not getting rid of our TM for a vax.
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Good for the website if you take pics and a testimonial
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Not so sure. Solutions can work so much but these machines don't have the power of extraction and leave the carpets soaking.
Anyway, the job is horrendous. I would have walked away but my good nature got the better of me and thought that the before and after pics might look great lol.
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Most of us could do a ok job using a vax or rug doctor it not always the machine its the knowledge that comes with that.
Someone I think it was Ken Wainwright did a village fete and showed how to get stains out using a supermarket bought products and was able to get most things out with no lasting harm to the carpets but most people just pour the stuff on and hopes it works.
Wow, a village fete with a stain removal display.......
So the local kids were going home with a goldfish, a coconut, and some white terry towels and a tamping brush....