Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: nathankaye on April 07, 2016, 09:51:21 am

Title: business or customer mindset
Post by: nathankaye on April 07, 2016, 09:51:21 am
(http://www.cleanitup.co.uk/smf/1460018792_Screenshot_2016-04-07-09-34-39.png)

(http://www.cleanitup.co.uk/smf/1460018822_Screenshot_2016-04-07-09-34-45.png)

Lots of debates on here about pricing. Some have mind set of actually being a customer and what they are prepared to pay and some have business mind set. Both are respectful to the owners and build a relationship up. Sometimes the price is govern by the cost of living and economic climate, but these are variable.
So heres an house I picked up today thats within one of my rounds. Socurious to kno what prices different ones would quote..
Title: Re: business or customer mindset
Post by: drakestar! on April 07, 2016, 09:53:15 am
£10 a month
Title: Re: business or customer mindset
Post by: Positivity on April 07, 2016, 10:18:56 am
Hard to believe how tiny the houses are that they are building now.
Living space is getting smaller and smaller.
There are some I know who have to keep the hoover and kids toys in the car or store belongings at their parents place 'cos their house is so tiny.
You'd struggle to keep it at £10 round here without being undercut.
I'd go for £8 for a shoebox like that!
Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 10:37:11 am
What window cleaning frequency are we talking here?

Also what other services apart from window cleaning do they want doing as I can see at least 3 more revenue streams there to keep the property looking smart & well maintained?

As you can probably tell I’m not just any old window cleaner that focus solely on just cleaning glass.  ;D
Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 10:48:21 am
If you worry to much on pricing what you think people are prepared to pay you can end up undercharging what the job is really worth no matter how small a property is. Some are happy to pay more and others are not so it don't really matter where you live to be honest.
Title: Re: business or customer mindset
Post by: SeanK on April 07, 2016, 10:56:49 am
My minimum price is £8 so that's what I would charge for a property like that providing I could get more in the area.
Wouldn't want it as a stand alone.
Title: Re: business or customer mindset
Post by: Tom-01 on April 07, 2016, 11:15:11 am
We've got a few like that but a normal small window lower front instead of the bay, £20 8 weekly.

Agree houses are getting ridiculously small.
Title: Re: business or customer mindset
Post by: Perfect Windows on April 07, 2016, 11:17:58 am
£18 six weekly, £27 twelve weekly.

And before anyone bleats that I won't get it at that price, I already know that we probably won't get it.  They'll have seen our prices on leaflet or web and won't have even asked us.

However, the right person (who's been let down by a dozen pikey, sweaty-white-T-shirted, tracksuit-wearing-bottom-feeders who come when they are out of the nick or when the weather's good or when they need beer money) may well call us.  Then everyone will be happy.  They'll get their windows done, we'll get paid well.

Vin
Title: Re: business or customer mindset
Post by: Tom-01 on April 07, 2016, 11:24:59 am
It's got to be business mindset. We run businesses.

I've got a job where the customers moved house and bought their mums place that I used to clean for £40, they extended it and put in lots of new windows and doors etc.

The new price is £50.

We did it Monday, the guy got the right hump saying I was robbing him for £50 for 20mins work. He got pretty rude and was being a right pillock. He's always been like that but this time said that's it he's getting a new window cleaner bla bla. So why would I want to run my business with his mindset?

He is a builder though and they are all generally uptight 'the world owes me something how dare anyone earn money' types.
Title: Re: business or customer mindset
Post by: NWH on April 07, 2016, 11:30:43 am
It would have to come in at my minimum charge so if my minimum was £2 that's what it would be,if I thought I was taking the p£££ to much on my lowest price I wouldn't do it. If they had a roof though I'd have to do that for free 😘
Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 11:31:45 am
£18 six weekly, £27 twelve weekly.

And before anyone bleats that I won't get it at that price, I already know that we probably won't get it.  They'll have seen our prices on leaflet or web and won't have even asked us.

However, the right person (who's been let down by a dozen pikey, sweaty-white-T-shirted, tracksuit-wearing-bottom-feeders who come when they are out of the nick or when the weather's good or when they need beer money) may well call us.  Then everyone will be happy.  They'll get their windows done, we'll get paid well.

Vin

Good post Vin. It's all about pre qualifying enquiries for sure and weeding out the timewasters

I especially liked the second paragraph as that did make me chuckle  ;D
Title: Re: business or customer mindset
Post by: Ian101 on April 07, 2016, 11:33:07 am
Ive just got one recently very similar but 2 small side windows

this is what I quoted

MONTHLY £10
BIMONTHLY £15
TRIMONTHLY £20

FIRST CLEAN £20 no matter what frequency he chose.

he went for trimonthly.

im now full so price like I don't care if I get the job and I still keep getting them.
Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 11:55:51 am
Ive just got one recently very similar but 2 small side windows

this is what I quoted

MONTHLY £10
BIMONTHLY £15
TRIMONTHLY £20

FIRST CLEAN £20 no matter what frequency he chose.

he went for trimonthly.

im now full so price like I don't care if I get the job and I still keep getting them.

The most I've quoted for a one-off exterior only window clean on that size property was £65 and got it too as no other cleaner in the area wanted to do a one-off end of tenancy window clean apparently. More fool them as was easy money  ;D
Title: Re: business or customer mindset
Post by: ascjim on April 07, 2016, 12:35:19 pm
£10.00 here, out the way £12.00
Title: Re: business or customer mindset
Post by: bobplum on April 07, 2016, 01:03:26 pm
You make more money if its bi-monthly, ie £18.00, a £ 1 less per month at £10.00 per month, so keeps you in the ballpark with competition but may seem a better option to the customer and for the time it takes you will make on it............just my opinion :)
Title: Re: business or customer mindset
Post by: nathankaye on April 07, 2016, 01:21:29 pm
Some good responses on thia  :)

Its in an area full of window cleaners, some pro and some,,,, well,,,, less pro shall we say. Im thankfull that I have the majority so spend 2 days in the estate. So this isnt out my way and very close to o es that I do. Ive charged 10 on a 4wkly rotation as all my work is. Previous cleaner was charging £5, so quite a jump. But shes seen me be regular (she shud have ive been there 14 yrs lol) and professional and she realises she gets what you pay for.
Yes potential to add other services to lool after the property as well. So as many on this thread say, we run a business and need to be business minded and not put ofby what others Iin the area charge and yes customers will pay. Esp if theyve had less professional ones in before.
Thanks guys
Title: Re: business or customer mindset
Post by: Perfect Windows on April 07, 2016, 01:41:02 pm
Jeff Bezos, who founded Amazon says they pretty much ignore their competition.

Vin.
Title: Re: business or customer mindset
Post by: SeanK on April 07, 2016, 01:46:58 pm
Jeff Bezos, who founded Amazon says they pretty much ignore their competition.

Vin.

Was it not ignore what tax your competition is paying.(http://www.cleanitup.co.uk/smf/1460033198_grin[1].gif)
Title: Re: business or customer mindset
Post by: SeanK on April 07, 2016, 01:52:12 pm
As a person who took 80% of my work from other shiners I never ignore my competition, not so much on what they charge
but what they offer.
I never knowingly undercut I just offer better for the money and customers will move for that.
Title: Re: business or customer mindset
Post by: sunshine windows on April 07, 2016, 01:55:38 pm
We'd be £15 monthly or £20 2 monthly for that locally. Outskirts would be £20 or £25.

Quote
However, the right person (who's been let down by a dozen pikey, sweaty-white-T-shirted, tracksuit-wearing-bottom-feeders who come when they are out of the nick or when the weather's good or when they need beer money) may well call us.  Then everyone will be happy.  They'll get their windows done, we'll get paid well.

This made me 😂😂 too!
Title: Re: business or customer mindset
Post by: 8weekly on April 07, 2016, 02:06:49 pm
£18 monthly or two monthly. No other frequencies and probably wouldn't charge more on the first clean.
Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 02:33:31 pm
As a person who took 80% of my work from other shiners I never ignore my competition, not so much on what they charge
but what they offer.
I never knowingly undercut I just offer better for the money and customers will move for that.

I tend to take what other local cleaner say when chatting that I meet regards to pricing etc and customers for that matter with a pinch of salt. It's quite simple really as potential new customers either want the job done or not at the price I want to quote. 
Title: Re: business or customer mindset
Post by: Dave Willis on April 07, 2016, 02:36:53 pm
I wouldn't even charge them.
Title: Re: business or customer mindset
Post by: 8weekly on April 07, 2016, 02:53:40 pm
I wouldn't even charge them.
Not surprised as you're still learning WFP.
Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 03:01:07 pm
I talked to a few and one that sticks in my mind says he has over 900 regular customers and charges on  average 8 for a 3-4 bed detached house on a 4 weekly clean. How the hell can one person provide a proper service to 900 customers a month and that's using wfp too ? ...900 customers my arse ;D
Title: Re: business or customer mindset
Post by: Shane sharples on April 07, 2016, 03:49:39 pm
£10 a month
Title: Re: business or customer mindset
Post by: SeanK on April 07, 2016, 04:46:26 pm
As a person who took 80% of my work from other shiners I never ignore my competition, not so much on what they charge
but what they offer.
I never knowingly undercut I just offer better for the money and customers will move for that.

I tend to take what other local cleaner say when chatting that I meet regards to pricing etc and customers for that matter with a pinch of salt. It's quite simple really as potential new customers either want the job done or not at the price I want to quote.

Same here including this forum, (http://www.cleanitup.co.uk/smf/1460043843_grin[1].gif)
Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 04:54:54 pm
As a person who took 80% of my work from other shiners I never ignore my competition, not so much on what they charge
but what they offer.
I never knowingly undercut I just offer better for the money and customers will move for that.

I tend to take what other local cleaner say when chatting that I meet regards to pricing etc and customers for that matter with a pinch of salt. It's quite simple really as potential new customers either want the job done or not at the price I want to quote.

Same here including this forum, (http://www.cleanitup.co.uk/smf/1460043843_grin[1].gif)

You know what they say "work smater not harder"  but sometimes that is easier said than done.
Some  jobs work out really well and others you sometimes wished you never bothered to take them on
Title: Re: business or customer mindset
Post by: AuRavelling79 on April 07, 2016, 05:00:45 pm
£10 a month

Almost ...

£10 four weekly or £12 .50 eight weekly.
Title: Re: business or customer mindset
Post by: Dave Willis on April 07, 2016, 05:19:00 pm
Daylight robbery - how do you sleep at night?
Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 05:55:48 pm
Daylight robbery - how do you sleep at night?

Very easaly as I'm normaly knackered. How about you?  ;D
Title: Re: business or customer mindset
Post by: Tosh on April 07, 2016, 05:57:11 pm
I wouldn't even charge them.
Not surprised as you're still learning WFP.

I'd pay them to clean it.
Title: Re: business or customer mindset
Post by: Oliver James on April 07, 2016, 06:10:33 pm
£27 every 12 weeks for sills, frames, glass and doors using hot water.

Title: Re: business or customer mindset
Post by: Smurf on April 07, 2016, 06:18:00 pm
I just poped out to do a quote and said I will do your windows for free.
Mind you they booked in a gutter check & clear, fsg clean and also a block paving driveway clean. What I did not tell them the price for the window clean was already added to the quote as you do because I will be getting them dirty anyways.  ;D
Title: Re: business or customer mindset
Post by: Tony dunmall on April 07, 2016, 06:43:07 pm
£18 6 weekly
£25 12 weekly

Most go 6 weekly

All set up on go cardless or do not take on any one on who won't agree to that method payment

always first clean charge



Title: Re: business or customer mindset
Post by: NWH on April 07, 2016, 07:09:45 pm
You make more money if its bi-monthly, ie £18.00, a £ 1 less per month at £10.00 per month, so keeps you in the ballpark with competition but may seem a better option to the customer and for the time it takes you will make on it............just my opinion :)
You would make more money if you didn't clean houses like that you mean don't you lol.
Title: Re: business or customer mindset
Post by: trippyboy on April 08, 2016, 10:05:09 pm
Tenner
Title: Re: business or customer mindset
Post by: NWH on April 08, 2016, 10:59:09 pm
Free.
Title: Re: business or customer mindset
Post by: Smurf on April 08, 2016, 11:22:32 pm
Free.

That's if they wanted  cleaned their manky block pavers at the front and whatever paving they have on the side and rear patio and or deck if they have one.  Also to check & clear the guttering and clean all plastics then and only then will they get a free window clean  ;D

Title: Re: business or customer mindset
Post by: supernova77 on April 09, 2016, 12:28:49 am
£20  x8 weekly.