Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: 8weekly on March 22, 2016, 08:02:20 am
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Getting desperate now. Hurry up Gardiners!
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I ordered a clx 18 instead till they come in stock then I will sell the clx on ebay for a profit ;D ;D
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Think I must have got lucky ;D,
Have also been waiting for then to come in to replace my CL-X 18. Checked last Thursday, showed in stock so ordered, arrived Friday. Been using yesterday and today and we'll pleased, will save the extreme 35 coming out so often.
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we just got the clx 22 nice pole but picked wrong brush xtreme brush medium hybrid not so good :(
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I have just emailed um whats going on?? My pole snapped today and i have a bitsa pole now!!! LOL
Anyone have any idea when theyre getting um back in????
Im after a SLX27 and either a SLX22 or CLX22! Grrrr!!
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I have just emailed um whats going on?? My pole snapped today and i have a bitsa pole now!!! LOL
Anyone have any idea when theyre getting um back in????
Im after a SLX27 and either a SLX22 or CLX22! Grrrr!!
you should ALWAYS have at least one spare emergency pole to use if your pole snaps IMO. ::)roll
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I have just emailed um whats going on?? My pole snapped today and i have a bitsa pole now!!! LOL
Anyone have any idea when theyre getting um back in????
Im after a SLX27 and either a SLX22 or CLX22! Grrrr!!
I think you're gonna be in for a long wait. :-\
As rare as Unicorns. ;D
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I have just emailed um whats going on?? My pole snapped today and i have a bitsa pole now!!! LOL
Anyone have any idea when theyre getting um back in????
Im after a SLX27 and either a SLX22 or CLX22! Grrrr!!
I think you're gonna be in for a long wait. :-\
As rare as Unicorns. ;D
It came out last month and there are already reviews of the 27 actually!!!
https://www.youtube.com/watch?v=xfr64zoBTAQ
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I have just emailed um whats going on?? My pole snapped today and i have a bitsa pole now!!! LOL
Anyone have any idea when theyre getting um back in????
Im after a CLX27 and either a SLX22 or CLX22! Grrrr!!
LOL typo, or is it ;-) !!!
I have used an old section from my previous pole to make good for now so can still work, between 2 of us we do have 4 poles so no problem and panic just yet but in stock soon would be good!!
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i am writing to say i got a gardner 27 foot clx pole 2 week ago , will never order from them again ,every clamp was solid couldn't tighten or loosen, rang up they told me get an adjustable spanner and tighten up and loosen of ,to be honest paying 2 hundred dabs and over i shouldn't have to do that,rang back cause couldn't get it right they never rang back, had problems in past with a back pack and service was crap then. i knew what they would say send it back we will have a look ,had no other pole so couldn't ,i use it for cleaning conservatorys if thats how they are with custom won't buy of them again totally overrated stuff,just got a phonex pole totally better service and pole ,sorry gardners had to put this on cause people are raving about you, until something goes wrong then u don't want to know.
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i am writing to say i got a gardner 27 foot clx pole 2 week ago , will never order from them again ,every clamp was solid couldn't tighten or loosen, rang up they told me get an adjustable spanner and tighten up and loosen of ,to be honest paying 2 hundred dabs and over i shouldn't have to do that,rang back cause couldn't get it right they never rang back, had problems in past with a back pack and service was crap then. i knew what they would say send it back we will have a look ,had no other pole so couldn't ,i use it for cleaning conservatorys if thats how they are with custom won't buy of them again totally overrated stuff,just got a phonex pole totally better service and pole ,sorry gardners had to put this on cause people are raving about you, until something goes wrong then u don't want to know.
Hi Alf
I have all of your issue details here on the system. One of your workers had been using the pole for two weeks and had found an issue with sections/clamps which you had not at first been aware of.
It had been noted that you were very unhappy with our offer of a collection of the pole for an inspection to see what exactly was the issue was - as we could not work out what the problem was over the phone. I also see it noted on the system that you told the office on the 18th of March that you had resolved the issue.
Now that you have an extra pole would you like us to collect this one to check it over for you? Of course like most product suppliers an undefined fault with a product will generally need returning to the supplier for an inspection so that the actual fault can be ascertained and correctly addressed.
Just a point I would like to mention is that when resolving an issue over the phone I really do not appreciate the use of bad language to the girls in the office. It is not their fault that your product has an issue and they do not deserve to be talked to or treated in this way.
Please contact us if you would like the pole collected for our inspection.
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I have just emailed um whats going on?? My pole snapped today and i have a bitsa pole now!!! LOL
Anyone have any idea when theyre getting um back in????
Im after a SLX27 and either a SLX22 or CLX22! Grrrr!!
They are all scheduled to arrive tomorrow :)
I'm sure the team will drop you a reply tomorrow to your email.
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Ha ha! I love it when someone has a rant and then it is politely opened up and exposed in a rather different light.
Now where's the popcorn emoticon to indicate my mood as I wait and see ALF.LEVER's considered reply?
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hold on a min no bad language was used at all to any of your staff so don't make me look the bad one here,its all recorded and would not speak to any of your staff on the phone like that i know who i spoke to cath and emma ,emma actually said there was a batch with same fault so get your facts right,the pole was garbage and you weren't interested so don't come the smart arse with me ,I've had thousands of pound of stuff of you and you weren't interested I've got a backpack of which has only ever worked on 2 speed service was rubbish with that as well, the pole is garbage full stop ,it was the after service which was worse I'm glad i don't treat my customers like that or wouldn't be able to buy gardner so called first class poles ,and i did not talk to your staff like your saying listen to your recording pal, you just don't like the truth,forget it you had the option of treating me right and you did not and i have friends in this business all over and they will be thinking of doing same thing as me not buying again...
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Ha ha! I love it when someone has a rant and then it is politely opened up and exposed in a rather different light.
Now where's the popcorn emoticon to indicate my mood as I wait and see ALF.LEVER's considered reply?
u don't know what went on so keep out
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Ha ha! I love it when someone has a rant and then it is politely opened up and exposed in a rather different light.
Now where's the popcorn emoticon to indicate my mood as I wait and see ALF.LEVER's considered reply?
u don't know what went on so keep out
You put it on the forum so I'll watch on the forum. ;D
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Ha ha! I love it when someone has a rant and then it is politely opened up and exposed in a rather different light.
Now where's the popcorn emoticon to indicate my mood as I wait and see ALF.LEVER's considered reply?
whats all that about exposed in different light,what I'm saying is fact, can gardner never sell crap ..well sorry i bought crap ,and got crap service
u don't know what went on so keep out
You put it on the forum so I'll watch on the forum. ;D
Ha ha! I love it when someone has a rant and then it is politely opened up and exposed in a rather different light.
Now where's the popcorn emoticon to indicate my mood as I wait and see ALF.LEVER's considered reply?
u don't know what went on so keep out
You put it on the forum so I'll watch on the forum. ;D
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Sorry Alf; not sure what you're posting back at me - it all looks a bit messy. Try again so I don't have to try too hard to decipher it.
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hold on a min no bad language was used at all to any of your staff so don't make me look the bad one here,its all recorded and would not speak to any of your staff on the phone like that i know who i spoke to cath and emma ,emma actually said there was a batch with same fault so get your facts right,the pole was garbage and you weren't interested so don't come the smart arse with me ,I've had thousands of pound of stuff of you and you weren't interested I've got a backpack of which has only ever worked on 2 speed service was rubbish with that as well, the pole is garbage full stop ,it was the after service which was worse I'm glad i don't treat my customers like that or wouldn't be able to buy gardner so called first class poles ,and i did not talk to your staff like your saying listen to your recording pal, you just don't like the truth,forget it you had the option of treating me right and you did not and i have friends in this business all over and they will be thinking of doing same thing as me not buying again...
Hi Alf
As you say it is all recorded and also notes are always added to the system after each phone call. It has been carefully noted by the staff that bad language was used by you - this was for my information so that I was aware of your depth of feeling on the matter. I will however listen to the phone calls tomorrow to verify the veracity of the office girls' notes - I will then get back to you on this.
There have been no 'faulty batches', however as you were advised some new poles when first supplied can have tight bolt adjusters which do loosen with a couple of uses.
As already stated now that your workers have a spare pole would you like the CLX collected for us to inspect?
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Never had an issue with Gardiner products, customer service or their staff in the Ten years I've been using them. Sounds more like user incompetence to me! ;D
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i hope u listen to the calls because not one word of bad language was used and your office staff are wrong, hope when you do listen you ring me and apologise cause you are totally out of order,and i don't want any pole of you ,if you listen to call i asked for but they said you was busy ,your not that busy now to come on here and make me look a bad person well sorry listen to you the calls tomorrow and you will look stupid,had enough now of your rubbish not interested on very unhappy customer ,not dealing with you never again.
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i hope u listen to the calls because not one word of bad language was used and your office staff are wrong, hope when you do listen you ring me and apologise cause you are totally out of order,and i don't want any pole of you ,if you listen to call i asked for but they said you was busy ,your not that busy now to come on here and make me look a bad person well sorry listen to you the calls tomorrow and you will look stupid,had enough now of your rubbish not interested on very unhappy customer ,not dealing with you never again.
Time of the month?? ;D
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its the time of month i hate lying people ;D
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its the time of month i hate lying people ;D
Sorry but i dont believe it for a second , always had excellent service .
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wat colour tonge have u got,,,,brown, cause your full of it
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its the time of month i hate lying people ;D
Who's lied Alf?
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I you are unhappy with the service and it is you right,in my opinion best to contact Alex Gardiner directly on his email.
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I you are unhappy with the service and it is you right,in my opinion best to contact Alex Gardiner directly on his email.
why? Much more fun to read it on here ;D
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I know who I believe ;D
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Please, please, please if there is a God, please let the resolution of this be played right on this forum for all to see. A recording would be even better!!!
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i hope u listen to the calls because not one word of bad language was used and your office staff are wrong, hope when you do listen you ring me and apologise cause you are totally out of order,and i don't want any pole of you ,if you listen to call i asked for but they said you was busy ,your not that busy now to come on here and make me look a bad person well sorry listen to you the calls tomorrow and you will look stupid,had enough now of your rubbish not interested on very unhappy customer ,not dealing with you never again.
Hi Alf
I have now listened to all of the phone calls on the system between my staff and yourself.
First of all, let me apologise to you, as although you did swear on one occasion during the phone call, this was the only occasion and I felt was not directed at the member of staff, but was rather used more descriptively. Listening to the recording this morning I could hear that you had become angry and rude during the conversation when the issue was not being resolved in the way you had wanted. This is why the member of staff had felt upset and threatened by your language and had made the notes for my reference.
With regard to the pole issue you had, the staff tried really hard to work at resolving the issue for you – initially this was reported by you as over-tight locking nuts on the clamp levers. This could have been resolved by sending you out replacement locking nuts, but later phone calls to you showed that there seemed to be another very strange issue with the sections binding and stripping the carbon. Because of this and the fact that the pole handle had been drilled and modified by yourself to take a trigger I had asked for the pole to be collected from you (at our expense) for us to assess the issue correctly as this is not an issue that we have heard of previously. This is when you became very unhappy at the service and expressed yourself forcibly to the girl on the phone - I would like to say though that this type of customer service procedure is exactly correct for the situation where a product has a strange and undefined fault and has also been modified before initial use by the client. Very few reputable firms will simply send out a replacement product without knowing what the problem is – they might on an item costing a few pounds but not a relatively expensive product such as a pole.
Now that you do have a spare pole for your work team, would you like us to have the pole collected from you at a convenient time for me to have a look at and find what the issue is. I will then be able to best decide what the issue is and what needs doing to remedy the problem.
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wat colour tonge have u got,,,,brown, cause your full of it
All I said was I have only ever had good service from them .
That's a fact , not brown nosing .
Are we in the school playground now ?
Wat should be what .
Tonge should be tongue .
Cause should be because.
Your welcome ;D
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Let me tell you those girls in the office at Gardiners are the best I've ever dealt with when it comes to ordering WFP parts they know what there on about,have you tried speaking to some other suppliers out there you ask about rubbers and they say I think you need the chemist,some of em don't have a clue what they are sending you. You can never expect anyone ago send a pole out without the other one being returned first unless your me lol xxx
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wat colour tonge have u got,,,,brown, cause your full of it
All I said was I have only ever had good service from them .
That's a fact , not brown nosing .
Are we in the school playground now ?
Wat should be what .
Tonge should be tongue .
Cause should be because.
Your welcome ;D
And "your" should be "you're."
And you're welcome too! ;D
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They are all scheduled to arrive tomorrow :)
I'm sure the team will drop you a reply tomorrow to your email.
Spot on cheers Alex :-) ;D
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I don't like rude customers, (occasionally get one), no need to be rude and offensive to others and I don't appreciate being treated or spoken to rudely by people. Clear, concise, detailed reporting of problems, etc makes life simpler without the need to lose one's coolness. Politeness and manners goes a long way and carries favours with some people when you least expect it. I ordered some stuff yesterday and because it's not in yet gardiners customer service left me a mobile message, kind of them, won't lose sleep over it, they'll come tomorrow or next week, no big deal
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i hope u listen to the calls because not one word of bad language was used and your office staff are wrong, hope when you do listen you ring me and apologise cause you are totally out of order,and i don't want any pole of you ,if you listen to call i asked for but they said you was busy ,your not that busy now to come on here and make me look a bad person well sorry listen to you the calls tomorrow and you will look stupid,had enough now of your rubbish not interested on very unhappy customer ,not dealing with you never again.
Hi Alf
I have now listened to all of the phone calls on the system between my staff and yourself.
First of all, let me apologise to you, as although you did swear on one occasion during the phone call, this was the only occasion and I felt was not directed at the member of staff, but was rather used more descriptively. Listening to the recording this morning I could hear that you had become angry and rude during the conversation when the issue was not being resolved in the way you had wanted. This is why the member of staff had felt upset and threatened by your language and had made the notes for my reference.
With regard to the pole issue you had, the staff tried really hard to work at resolving the issue for you – initially this was reported by you as over-tight locking nuts on the clamp levers. This could have been resolved by sending you out replacement locking nuts, but later phone calls to you showed that there seemed to be another very strange issue with the sections binding and stripping the carbon. Because of this and the fact that the pole handle had been drilled and modified by yourself to take a trigger I had asked for the pole to be collected from you (at our expense) for us to assess the issue correctly as this is not an issue that we have heard of previously. This is when you became very unhappy at the service and expressed yourself forcibly to the girl on the phone - I would like to say though that this type of customer service procedure is exactly correct for the situation where a product has a strange and undefined fault and has also been modified before initial use by the client. Very few reputable firms will simply send out a replacement product without knowing what the problem is – they might on an item costing a few pounds but not a relatively expensive product such as a pole.
Now that you do have a spare pole for your work team, would you like us to have the pole collected from you at a convenient time for me to have a look at and find what the issue is. I will then be able to best decide what the issue is and what needs doing to remedy the problem.
I'm sorry but ur full of it ,thats the way i speak very broad you no dam well i did not swear your trying to cover that your staff told lies about me being abusive ,i have run my business for 25 years and never been abusive to any customer or anybody i deal with , i am just saying to u I'm not returning any pole your service is garbage I've had x2 bad items and nowt done . and i will never recommend your stuff to anyone told one of my other big companies who deal with you and you won't get any business of them either cause you are one liar... i will now give you bad reviews everywhere. end of conversation .
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wat colour tonge have u got,,,,brown, cause your full of it
All I said was I have only ever had good service from them .
That's a fact , not brown nosing .
Are we in the school playground now ?
Wat should be what .
Tonge should be tongue .
Cause should be because.
Your welcome ;D
And "your" should be "you're."
And you're welcome too! ;D
Ha ha ;D ;D :-*
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i hope u listen to the calls because not one word of bad language was used and your office staff are wrong, hope when you do listen you ring me and apologise cause you are totally out of order,and i don't want any pole of you ,if you listen to call i asked for but they said you was busy ,your not that busy now to come on here and make me look a bad person well sorry listen to you the calls tomorrow and you will look stupid,had enough now of your rubbish not interested on very unhappy customer ,not dealing with you never again.
Hi Alf
I have now listened to all of the phone calls on the system between my staff and yourself.
First of all, let me apologise to you, as although you did swear on one occasion during the phone call, this was the only occasion and I felt was not directed at the member of staff, but was rather used more descriptively. Listening to the recording this morning I could hear that you had become angry and rude during the conversation when the issue was not being resolved in the way you had wanted. This is why the member of staff had felt upset and threatened by your language and had made the notes for my reference.
With regard to the pole issue you had, the staff tried really hard to work at resolving the issue for you – initially this was reported by you as over-tight locking nuts on the clamp levers. This could have been resolved by sending you out replacement locking nuts, but later phone calls to you showed that there seemed to be another very strange issue with the sections binding and stripping the carbon. Because of this and the fact that the pole handle had been drilled and modified by yourself to take a trigger I had asked for the pole to be collected from you (at our expense) for us to assess the issue correctly as this is not an issue that we have heard of previously. This is when you became very unhappy at the service and expressed yourself forcibly to the girl on the phone - I would like to say though that this type of customer service procedure is exactly correct for the situation where a product has a strange and undefined fault and has also been modified before initial use by the client. Very few reputable firms will simply send out a replacement product without knowing what the problem is – they might on an item costing a few pounds but not a relatively expensive product such as a pole.
Now that you do have a spare pole for your work team, would you like us to have the pole collected from you at a convenient time for me to have a look at and find what the issue is. I will then be able to best decide what the issue is and what needs doing to remedy the problem.
I'm sorry but ur full of it ,thats the way i speak very broad you no dam well i did not swear your trying to cover that your staff told lies about me being abusive ,i have run my business for 25 years and never been abusive to any customer or anybody i deal with , i am just saying to u I'm not returning any pole your service is garbage I've had x2 bad items and nowt done . and i will never recommend your stuff to anyone told one of my other big companies who deal with you and you won't get any business of them either cause you are one liar... i will now give you bad reviews everywhere. end of conversation .
Dude , you must be on crack or something !
For a start , you modified the pole , that should be the end of the guarantee if you have drilled holes in it .
But even though you have done that Alex his offered to inspect the pole to see if there was a manufacturing fault .
His reply is very polite and professional , grow up and be a man about it .
Pretty sure he will survive your badmouthing !
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Anyhoo, they're back in stock now. ;D
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Moderator's note:
For the avoidance of doubt, at the time I posted this, this thread appears to have been locked by the thread originator as there are as yet no reports to moderators about it.
I have not re-opened the thread out of respect for what I believe to be the thread originator's decision and if anyone wishes to address any issues contained within it please start a new thread.