Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: 8weekly on February 09, 2016, 05:10:05 pm

Title: Van / main dealer problem
Post by: 8weekly on February 09, 2016, 05:10:05 pm
I bought a 10 month old van from a main dealer. I noticed a few weeks later a tiny bit of paint flake from one of the rear doors - right in the corner. Then last week I noticed a paint imperfection on one of the side panels, basically an accumulation of paint in an indented panel corner. Basically like too much paint was used. Then today I pushed the left rear door against the right door to allow a car along a drive. When I opened the door I saw that a piece of paint around the size of an old sixpence had come off, but beneath the paint was what looked like filler rather than metalwork.

I'm awaiting a callback from the dealer but I just wondered what people's thoughts were? It struck me that a nearly new van from a main dealer ought not to have been repaired in this way if indeed that is what has happened.
Title: Re: Van / main dealer problem
Post by: NWH on February 09, 2016, 05:50:32 pm
I had it years ago m8 my other half owned a spray shop and he said it had been it a bang at some point.
Title: Re: Van / main dealer problem
Post by: Smurf on February 09, 2016, 05:54:25 pm
I bought a 10 month old van from a main dealer. I noticed a few weeks later a tiny bit of paint flake from one of the rear doors - right in the corner. Then last week I noticed a paint imperfection on one of the side panels, basically an accumulation of paint in an indented panel corner. Basically like too much paint was used. Then today I pushed the left rear door against the right door to allow a car along a drive. When I opened the door I saw that a piece of paint around the size of an old sixpence had come off, but beneath the paint was what looked like filler rather than metalwork.

I'm awaiting a callback from the dealer but I just wondered what people's thoughts were? It struck me that a nearly new van from a main dealer ought not to have been repaired in this way if indeed that is what has happened.

I worked for one many moons ago and they can be just as dodgey as the backstreet cut & shut merchants.
Title: Re: Van / main dealer problem
Post by: deeege on February 09, 2016, 05:56:14 pm
I'm going to guess its a new shape transit custom?

Was talking to my plumber last week and he had this exact same problem. He eventually  got them to admit it's a fault and rectify it. Can't remember how but he said it was a year long battle.
Title: Re: Van / main dealer problem
Post by: NWH on February 09, 2016, 05:58:26 pm
They can be but some garages use different methods and don't use an oven to bake on the paint if it's not baked on it can peel easily,someone might have leased it dinged it got it done by a backstreet garage and took it back to the dealer. These days they can go round the vehicle and test the paint to see if it's been painted or re painted due to an accident so they can keep your deposit.
Title: Re: Van / main dealer problem
Post by: andyM on February 09, 2016, 05:59:15 pm
Should still be covered under the manufacturers warranty I would imagine?
Title: Re: Van / main dealer problem
Post by: Smurf on February 09, 2016, 06:09:38 pm
Should still be covered under the manufacturers warranty I would imagine?

Not if its found to be a dodgy paint repair job as after all the van is not new.
Sounds more like to me if nothing shows after doing a check if the van has been in a prang or not its had a bodgers paint job.
Title: Re: Van / main dealer problem
Post by: NWH on February 09, 2016, 06:13:14 pm
Exactly I had the same thing it was due to a dodgy repair the paint came off it clumps and in places it was soft like not quiet dried paint on timber. I jet washed the van accidentally caught the nozzle on the side of the van and it took off a lump of white paint.
Title: Re: Van / main dealer problem
Post by: Ian101 on February 09, 2016, 06:14:16 pm
you bought a used vehicle ... not a new vehicle ... you didn't spot the fault when u collected it ... not saying this is the right attitude or opinion but ex motor trade 26 years or so ..... this is the stance they may take
Title: Re: Van / main dealer problem
Post by: andyM on February 09, 2016, 06:21:30 pm
Should still be covered under the manufacturers warranty I would imagine?

Not if its found to be a dodgy paint repair job as after all the van is not new.
Sounds more like to me if nothing shows after doing a check if the van has been in a prang or not its had a bodgers paint job.

Yeah I wrote that after reading Deege's post and assuming the van hasn't been repaired/painted since leaving the factory from new.
Title: Re: Van / main dealer problem
Post by: Smurf on February 09, 2016, 06:26:38 pm
you bought a used vehicle ... not a new vehicle ... you didn't spot the fault when u collected it ... not saying this is the right attitude or opinion but ex motor trade 26 years or so ..... this is the stance they may take

26 years in the motor trade  ::)roll I bet you have some sleepless night still ;D
Title: Re: Van / main dealer problem
Post by: 8weekly on February 09, 2016, 06:31:46 pm
I'm going to guess its a new shape transit custom?

Was talking to my plumber last week and he had this exact same problem. He eventually  got them to admit it's a fault and rectify it. Can't remember how but he said it was a year long battle.
It is a new shape Custom, but I reckon it's filler under the paint.
Title: Re: Van / main dealer problem
Post by: Dave Willis on February 09, 2016, 06:33:26 pm
I had it years ago m8 my other half owned a spray shop and he said it had been it a bang at some point.

 :o :o shocked!
Title: Re: Van / main dealer problem
Post by: NWH on February 09, 2016, 06:33:57 pm
Well if you can see filler there's your answer you should be seeing silver.
Title: Re: Van / main dealer problem
Post by: NWH on February 09, 2016, 06:34:39 pm
My other halfs uncle l meant lol
Title: Re: Van / main dealer problem
Post by: NWH on February 09, 2016, 06:34:58 pm
Well if you can see filler there's your answer you should be seeing silver.
Title: Re: Van / main dealer problem
Post by: Dave Willis on February 09, 2016, 06:36:47 pm
My other halfs uncle l meant lol

Too late now - your secret's out. Nothing to be ashamed of.
Title: Re: Van / main dealer problem
Post by: NWH on February 09, 2016, 06:38:21 pm
Lol does it mean your gay if you do that then lol I wish I new that years ago Dave you could have told me. 🚽🚽
Title: Re: Van / main dealer problem
Post by: Ian101 on February 09, 2016, 06:43:04 pm
you bought a used vehicle ... not a new vehicle ... you didn't spot the fault when u collected it ... not saying this is the right attitude or opinion but ex motor trade 26 years or so ..... this is the stance they may take

26 years in the motor trade  ::)roll I bet you have some sleepless night still ;D

 ;D ;D doing this 6 years now and only last few years have I shook off the mental damage suffered to long term exposure to bull poo and pressure and poop1y customers that I endured  8)
Title: Re: Van / main dealer problem
Post by: deeege on February 09, 2016, 06:46:11 pm
I had it years ago m8 my other half owned a spray shop and he said it had been it a bang at some point.

 :o :o shocked!

 ;D ;D
Title: Re: Van / main dealer problem
Post by: NWH on February 09, 2016, 06:48:01 pm
I'm not gay I'm a hetorosexual man practising homosexuality lol,not really I've been called an arsehole in the past a few times though lol
Title: Re: Van / main dealer problem
Post by: 8weekly on February 09, 2016, 06:49:51 pm
I'm not gay I'm a hetorosexual man practising homosexuality lol,not really I've been called an arsehole in the past a few times though lol
Really?  ;D
Title: Re: Van / main dealer problem
Post by: Smurf on February 09, 2016, 06:52:02 pm
you bought a used vehicle ... not a new vehicle ... you didn't spot the fault when u collected it ... not saying this is the right attitude or opinion but ex motor trade 26 years or so ..... this is the stance they may take

26 years in the motor trade  ::)roll I bet you have some sleepless night still ;D

 ;D ;D doing this 6 years now and only last few years have I shook off the mental damage suffered to long term exposure to bull poo and pressure and poop1y customers that I endured  8)

I bet you did...all thoughs trade secrets haunting you still  ;D
Title: Re: Van / main dealer problem
Post by: Smurf on February 09, 2016, 06:53:25 pm
I'm not gay I'm a hetorosexual man practising homosexuality lol,not really I've been called an arsehole in the past a few times though lol
Really?  ;D

 ;D ;D
Title: Re: Van / main dealer problem
Post by: Smurf on February 09, 2016, 06:59:06 pm
Regards filler use a bit of paper and run a magnet over the panels of the van.
You will soon find out what has been filled or not  ;)
Title: Re: Van / main dealer problem
Post by: dd on February 09, 2016, 07:15:07 pm
Surely if you buy an "Approved " vehicle from a dealer (assuming this is the case) this should mean it is fully up to standard, i.e. it is their responsibility to make sure it is in good order mechanically and body work etc. If they cannot tell this how are we supposed to know?
Title: Re: Van / main dealer problem
Post by: Smurf on February 09, 2016, 07:19:18 pm
Surely if you buy an "Approved " vehicle from a dealer (assuming this is the case) this should mean it is fully up to standard, i.e. it is their responsibility to make sure it is in good order mechanically and body work etc. If they cannot tell this how are we supposed to know?

Sold as seen springs to mind mucker  ;D
Title: Re: Van / main dealer problem
Post by: 8weekly on February 09, 2016, 07:21:04 pm
Surely if you buy an "Approved " vehicle from a dealer (assuming this is the case) this should mean it is fully up to standard, i.e. it is their responsibility to make sure it is in good order mechanically and body work etc. If they cannot tell this how are we supposed to know?

Sold as seen springs to mind mucker  ;D
Well, we'll see. The salesman is a friend. I'm assuming that he would not have known about the bodywork??
Title: Re: Van / main dealer problem
Post by: Smurf on February 09, 2016, 07:30:15 pm
Surely if you buy an "Approved " vehicle from a dealer (assuming this is the case) this should mean it is fully up to standard, i.e. it is their responsibility to make sure it is in good order mechanically and body work etc. If they cannot tell this how are we supposed to know?

Sold as seen springs to mind mucker  ;D
Well, we'll see. The salesman is a friend. I'm assuming that he would not have known about the bodywork??

Come to me I will sort you out a good deal type of friend I suspect.
All salemen are our friends when it comes to commision on used vehicals. They also love to sell finace too as that is where they make the real money and can make it sound so affordale too  ::)roll

Anyway I hope you get it sorted as will be a real test of your so say friendship.

P.S I never sold vehicals to my real friends for that same reason and if he is a real friend he should have known better.
Title: Re: Van / main dealer problem
Post by: 8weekly on February 09, 2016, 07:47:35 pm
Surely if you buy an "Approved " vehicle from a dealer (assuming this is the case) this should mean it is fully up to standard, i.e. it is their responsibility to make sure it is in good order mechanically and body work etc. If they cannot tell this how are we supposed to know?

Sold as seen springs to mind mucker  ;D
Well, we'll see. The salesman is a friend. I'm assuming that he would not have known about the bodywork??

Come to me I will sort you out a good deal type of friend I suspect.
All salemen are our friends when it comes to commision on used vehicals. They also love to sell finace too as that is where they make the real money and can make it sound so affordale too  ::)roll

Anyway I hope you get it sorted as will be a real test of your so say friendship.

P.S I never sold vehicals to my real friends for that same reason and if he is a real friend he should have known better.
I'm hoping he didn't know.  :-\
Title: Re: Van / main dealer problem
Post by: Spruce on February 09, 2016, 07:57:52 pm
I presume that Ian101 Toyota manufacturers were in the same as 'boat' as Peugeot/Citroen. Peugeot Citroen have a body shop in the Corby area which deals solely with repairing damage to brand new vehicles in transit. One of my old window cleaning customers used to work there.

At one time (a few years ago) they ran 3 shifts a week day to keep on top of the damage to vehicles sustained from France to the ferry, from the ferry to Sheerness and then onto the distribution centers.

So if anyone feels they have done the right thing by buying a new vehicle, they may have mechanically;  just don't count on it being accident free as there is a good chance it isn't.
Title: Re: Van / main dealer problem
Post by: Dave Willis on February 10, 2016, 07:58:11 am
My son picked up a brand new GTI from Leicester in the rain. When we got it home and washed it the front end had been resprayed.
Garage denied all knowledge of it and so did VW customer service department. But what do you expect from VW - biggest liars going.
Title: Re: Van / main dealer problem
Post by: 8weekly on February 10, 2016, 08:07:38 am
On looking, there's further evidence of respraying - paint on a rubber seal.
Title: Re: Van / main dealer problem
Post by: dan paton on February 10, 2016, 09:20:28 am
I used to road test brand new cars and vans for Renault in Southampton. Every motor had to be tested when it came off the ship from their various factories around Europe before it was put on a transporter and sent to the dealer.  We had some accidental damage in our place but more often than not any damaged ones came off the ship damaged. They where repaired, tested then sent on to the dealer. To be fair though if it was panel damage the body shop generally just replaced the whole panel as the turn around times had to be quick and that was easier and quicker. The worst damage  I ever seen was a whole ship load of Renault twingo's ( little granny cars) . Literally hundreds of them all with dents on the roof. They had heavy hailstone showers in Europe while these cars where in the holding area. Too many for our place to repair so they had to send bodyshop guys from france over to do it. I suppose my whole point is you cant even guarantee a brand new car hasn't been repaired.
Title: Re: Van / main dealer problem
Post by: Rich Wilts on February 10, 2016, 09:29:33 am
If it's sold sub-standard you have an argument to defend. I wouldn't be to hopeful about the friendship; saying that he might be a perfectly reasonable chap; in which case I may be wrong.
Title: Re: Van / main dealer problem
Post by: 8weekly on February 10, 2016, 03:26:23 pm
If it's sold sub-standard you have an argument to defend. I wouldn't be to hopeful about the friendship; saying that he might be a perfectly reasonable chap; in which case I may be wrong.
You might just know him.  ;) He gets about a bit.