Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dazmond on January 28, 2016, 06:44:18 pm

Title: letting customers dictate what method you use
Post by: dazmond on January 28, 2016, 06:44:18 pm
anyone do it?i dont! :)

local trad window cleaner near me has just gone wfp with barrels, trolley and a van.he s picked up about 4 houses over the years that  i used to clean (who didnt like the pole.)

i had a chat with him and carried on with my work.he had to climb on 2 roofs(flat one at front and a sloping one at the back)id cleaned 3  similar houses all wfp by the time he d finished one.

i told him he s making a rod for his own back!he had to agree with me.

he also told me hes only converting a few customers because he s had a lot of moaning. ::)roll ;D

i told him just change the lot over(at least the tops for now)but he s still unsure.

what do you think he should do? ;D
Title: Re: letting customers dictate what method you use
Post by: Dave Willis on January 28, 2016, 06:48:35 pm
follow you around and build his round up of discarded £40 jobs?
Title: Re: letting customers dictate what method you use
Post by: chris turner on January 28, 2016, 07:03:41 pm
follow you around and build his round up of discarded £40 jobs?

 ;D
Title: Re: letting customers dictate what method you use
Post by: Clearview on January 28, 2016, 07:04:15 pm
Why give the customer the choice? Tell them that WFP is the way the business is going and if they want you to continue cleaning their windows they're going to have to get on board. I converted my entire round from Trad to WFP within a month, I prepared a letter for the customers explaining the benefits of the cleaning method & the advantages of not having accident risk on their property.  I probably lost a maximum of 10 customers... Picked up loads more than i lost.
Title: Re: letting customers dictate what method you use
Post by: Smurf on January 28, 2016, 07:09:02 pm
Ladders are now banned...Sorted  ;D
Title: Re: letting customers dictate what method you use
Post by: NWH on January 28, 2016, 07:28:34 pm
Ladders banned are they that must have escaped my notice.
Title: Re: letting customers dictate what method you use
Post by: Smurf on January 28, 2016, 07:30:59 pm
Ladders banned are they that must have escaped my notice.

Apparently so   ;D
Title: Re: letting customers dictate what method you use
Post by: NWH on January 28, 2016, 07:54:22 pm
I had one today said last time a little bit of water came in upstairs,I said close the windows then 🖕🖕
Title: Re: letting customers dictate what method you use
Post by: Cookie on January 28, 2016, 07:59:23 pm
Having only started in April last year I have been WFP all the time and until recently I had nobody question this.  One customer 'phoned me up a couple of weeks ago complaining that the windows were still wet after I had cleaned them.  A brief explanation of pure water resolved the issue.

I guess you're going to get more questions though if you're moving to WFP from trad....
Title: Re: letting customers dictate what method you use
Post by: dazmond on January 28, 2016, 08:25:20 pm
i reckon ive lost around 10 customers as a direct result of using wfp.i lost 3-4 when i first switched and the rest over the last few years.ive obviously picked up a lot more customers as well. :)

out of nearly 350 customers i use ladders for flat roof access about 5 times and wfp 90% of work top and bottoms with a small amount of ground floor squeegee work. :)
Title: Re: letting customers dictate what method you use
Post by: Walter Mitty on January 28, 2016, 08:54:04 pm
I know that I lost a few when I switched, and possibly lost some others who were less up front about it.  I've gained far more than that though due to being abe to access windows that can't be cleaned from a ladder.
I have three jobs left that I do trad - all ground floor.  One is a commercial job and there would be genuine issues about trailing hose and safety due to the layout.  It's better to squeegee that one.  The other two are bungalows where, without wanting to sound mean, they strugge to remember who I am when I turn up.  I just can't be bothered to explain WFP every time, so I don't use it.
On top of that I was recently given a load of mobile homes to clean and the layout means that it's far easier to do from a short point ladder.  I'd probably end up decapitating garden gnomes with my hoses otherwise.  This work is only worthwhile due to its very compact nature as they are mostly £8 and £10 jobs.  It's surprising what can be earned with a squeegee when the work is so close together.
I am considering a switch to WFP with these but it would mean a trolley and backpack for much of it.  I've not decided yet.  It's all new work for me so it might be better to get my feet under the table first.
Title: Re: letting customers dictate what method you use
Post by: jonboywalton75 on January 29, 2016, 08:25:14 am
Hate getting squeegee etc out.
I pole 99.9%
Title: Re: letting customers dictate what method you use
Post by: ascjim on January 29, 2016, 08:52:33 am
Never give them a choice. If they want trad, they can find a trad cleaner.
Title: Re: letting customers dictate what method you use
Post by: Micky Barber on January 29, 2016, 11:36:07 am
Can't get insured for ladder use.
Title: Re: letting customers dictate what method you use
Post by: steve rix on January 29, 2016, 12:00:38 pm
Can't get insured for ladder use.

?? Why? Have you tried Gleaming (They advertise on here if you look)
Title: Re: letting customers dictate what method you use
Post by: dave f on January 29, 2016, 12:34:17 pm
dump and replace with loads ;D
Title: Re: letting customers dictate what method you use
Post by: Plankton on January 29, 2016, 02:48:11 pm
Theres a chap on Gumtree selling work in Ayrshire and stipulating that you must be a traditional cleaner not wfp! wtf!
Title: Re: letting customers dictate what method you use
Post by: 8weekly on January 29, 2016, 02:52:43 pm
Theres a chap on Gumtree selling work in Ayrshire and stipulating that you must be a traditional cleaner not wfp! wtf!
He wants to make sure squeegeeing is preserved for future generations no doubt.  :-\
Title: Re: letting customers dictate what method you use
Post by: Plankton on January 29, 2016, 03:08:37 pm
I remember a few years back seeing a window cleaner next to the very area he's selling. The police had stopped him on his bike carrying a ladder and bucket, wonder if it was him lol
Title: Re: letting customers dictate what method you use
Post by: SeanK on January 29, 2016, 03:38:03 pm
Theres a chap on Gumtree selling work in Ayrshire and stipulating that you must be a traditional cleaner not wfp! wtf!

If he's only selling part of his round then maybe he doesn't want wfp as competition, if he's selling up then maybe he has some
insider knowledge as I don't think he would care what way they where cleaned once the cash was in his account.
Title: Re: letting customers dictate what method you use
Post by: Smurf on January 29, 2016, 04:05:30 pm
I was sorting out my van as you do this morning parked outside the house. Van pulls up with a large double pointy ladder set on the roof bars. Thought to myself fair play to him to want to work in the gusting winds and in between the rain showers.

Turns out he went to two houses accross the road that I use to wfp a long time ago when I started up but I sacked them off as messers. Anyway the chap done them just about without being blown off his ladder then put his ladders back on the van and drove off...Bless him  ;D

Title: Re: letting customers dictate what method you use
Post by: Micky Barber on January 29, 2016, 04:11:53 pm
Can't get insured for ladder use.

?? Why? Have you tried Gleaming (They advertise on here if you look)
No I meant tell the customer they won't insure people on ladders,  lots of my customers think ladders are banned, I just tell them it's a EU directive that seems to bamboozle them, quite often I'll get responses like 'yeah blooming political correctness.'
Title: Re: letting customers dictate what method you use
Post by: Smurf on January 29, 2016, 04:18:00 pm
Can't get insured for ladder use.

?? Why? Have you tried Gleaming (They advertise on here if you look)
No I meant tell the customer they won't insure people on ladders,  lots of my customers think ladders are banned, I just tell them it's a EU directive that seems to bamboozle them, quite often I'll get responses like 'yeah blooming political correctness.

Technically you are correct as if you follow that directive when conducting a risk assessment as we all do a safer alternative should be used instead of ladders be it by trad pole or wfp
Title: Re: letting customers dictate what method you use
Post by: Micky Barber on January 29, 2016, 04:30:19 pm
Can't get insured for ladder use.
?? Why? Have you tried Gleaming (They advertise on here if you look)
No I meant tell the customer they won't insure people on ladders,  lots of my customers think ladders are banned, I just tell them it's a EU directive that seems to bamboozle them, quite often I'll get responses like 'yeah blooming political correctness.

Technically you are correct as if you follow that directive when conducting a risk assessment as we all do a safer alternative should be used instead of ladders be it by trad pole or wfp
There we are then get the poles out ;D
Title: Re: letting customers dictate what method you use
Post by: Smurf on January 29, 2016, 04:45:49 pm
Indeed Micky  ;D
Title: Re: letting customers dictate what method you use
Post by: Stoots on January 29, 2016, 09:52:49 pm
I never even mention it when advertising or canvassing or quoting, i dont ask or tell them anything.  i just turn up and clean there windows..just happens to be with a pole
Title: Re: letting customers dictate what method you use
Post by: dave f on January 30, 2016, 08:43:24 am
2 new custys ;D Friday both asked me if I'm gonna dry em off ;D i went on the  storey about wfp  blah blah that's all I do  take it or leave it in a nice way of course bingo 2 new custys not holding out much hope I have a feeling they will change over to the dark side given a chance
Title: Re: letting customers dictate what method you use
Post by: Smurf on January 30, 2016, 10:34:35 am
2 new custys ;D Friday both asked me if I'm gonna dry em off ;D i went on the  storey about wfp  blah blah that's all I do  take it or leave it in a nice way of course bingo 2 new custys not holding out much hope I have a feeling they will change over to the dark side given a chance

Hope  you charged extra for the first clean if they were minging  ;D
Title: Re: letting customers dictate what method you use
Post by: dave f on January 30, 2016, 06:09:00 pm
one lot used to do their own its a bungalow with a conny. its got grills on windows so I have to call .the old guy said dose that include the grills,wtf no said I don't do them
Title: Re: letting customers dictate what method you use
Post by: rosskesava on January 30, 2016, 10:45:53 pm
I had a new customer dictate to me today about how he wanted his front windows cleaned.

It was one of a period regency terraced houses - the ones with very high ceilings in each room and where you go up steps to the ground floor so the 2nd floor was quite high up.

Even though with a triple ladder you'd be hard pushed to get high enough, the bloke said there was absolutely no way that he would let me do the job off ladders and I'd have to do the job with 'that brush on a stick thing'.

Perfect, no explaining needed.
Title: Re: letting customers dictate what method you use
Post by: Smurf on January 30, 2016, 10:50:39 pm
'that brush on a stick thing' made me chuckle  ;D