Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Leeds on December 17, 2015, 09:04:58 pm

Title: How long before reminder?
Post by: Leeds on December 17, 2015, 09:04:58 pm: For customers who pay online, how long do you leave it before texting a reminder about payment if they haven't paid?

Getting some ideas. Is the day after appropriate?

Meridion
Title: Re: How long before reminder?
Post by: SB Cleaning on December 17, 2015, 09:16:40 pm: I don't usually bother texting them reminders most of my lot simply forget and then pay double next clean..If it was quite a new customer i might text them a couple of weeks after the clean.
Title: Re: How long before reminder?
Post by: Shane sharples on December 17, 2015, 09:17:41 pm: Iv been wondering the same, I cleaned them first week of the month and still haven't paid, text the 3 of them ( all 3 used to pay someone else cash) I got 2 'really sorry il pay tomorrow, please prompt me if I don't pay ' and 1 'sorry, been busy il pay when I get a chance' 🤔
Some people don't won't collections and don't want it mounting up and don't like reminders! wtf
Title: Re: How long before reminder?
Post by: Tom-01 on December 17, 2015, 10:27:33 pm: I took my wife out for dinner last week and asked the waiter for a ticket with their bank details on and said I will pay him when I can. I think I will leave it until when I go back in about 6 weeks time and pay him.

It winds me up, especially after reminding people. That's why now I've said to certain ones to sign up to GoCardless or we remove them from our schedule.
Title: Re: How long before reminder?
Post by: DaveG on December 17, 2015, 10:44:26 pm: Mine get a reminder on the Friday of the week they were done (and every Friday after until paid )
Title: Re: How long before reminder?
Post by: dazmond on December 17, 2015, 11:04:54 pm: 14 days after clean send a text reminder.that usually does the trick 9 times out of 10. ;)
Title: Re: How long before reminder?
Post by: Rich Wilts on December 17, 2015, 11:15:58 pm: 7 days.
Title: Re: How long before reminder?
Post by: Smurf on December 17, 2015, 11:19:30 pm: My missus reminds me about every 5mins... nagging that is to get something done ;D
Title: Re: How long before reminder?
Post by: Leeds on January 11, 2016, 02:06:50 pm: I do it 3 days after the job if they haven't already paid. And then every other day.
Title: Re: How long before reminder?
Post by: tlwcs on January 11, 2016, 05:38:57 pm: Quote from: DaveG on December 17, 2015, 10:44:26 pm
Mine get a reminder on the Friday of the week they were done (and every Friday after until paid )

Same for me but on a Sunday about 8pm
I'm assuming by then their sitting down and can log on. Fridays they can be down the pub
Tony
Title: Re: How long before reminder?
Post by: ascjim on January 11, 2016, 05:41:01 pm: all mine get 14 days. Text goes out after 20. then another 7 days later, then a phone call.

After that they get a letter.

After 65 days, court action lettter
Title: Re: How long before reminder?
Post by: Leeds on January 11, 2016, 07:50:54 pm: I don't mean for non payers. More like regular customers who need a reminder.
Title: Re: How long before reminder?
Post by: johnwillan on January 11, 2016, 08:01:36 pm: I send a weekly reminder, most clients improve with time.

I also promote Direct Debit & Paypal