Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Dave_Lee on November 27, 2015, 04:39:48 pm

Title: Changing times.
Post by: Dave_Lee on November 27, 2015, 04:39:48 pm

Something Ive increasing noticed during the last few years and from some of the younger  sector of female customers.

A reluctance to give their surname, often offering just their christian name, then sounding taken aback when asked for their full name.
'Hall', ie: bottom of stairs, being called a 'Landing'. Not a 'Hall, Stairs and Landing' job anymore but a 'Stairs and 2 Landings' Been caught out a couple of times by this, expecting a 3 story house, which turns out to be a two.
Call to say they want their 'Sofa' cleaned, when they really mean their '3 Piece Suite'.
Dave.

Title: Re: Changing times.
Post by: Tony Stewart on November 27, 2015, 05:13:16 pm

Thought it was just me! ;D

Title: Re: Changing times.
Post by: Glynn on November 27, 2015, 08:29:38 pm

Yes Dave, you are absolutely correct.
The age of Google customers.....

big % cancelation/no show rate !.

Title: Re: Changing times.
Post by: derek west on November 27, 2015, 09:15:26 pm

all i know is, if they finish a sentence with the word "innit" then they aint gonna pay my prices innit.

Title: Re: Changing times.
Post by: Mike Halliday on November 28, 2015, 08:21:03 am

Also....

Men who cannot talk on a phone, so the wife calls and every question I ask  is shouted to the the husband

Me: how big is it?
Her ( screamed to husband, while still having phone to her mouth so it burst my eardrum) : HOW BIG IS IT?
Me; what is it made of?
Her: WHATS IT MADE FROM?
Me:any stains ?
Her: ANY STAINS?
Me:£80
Her: I'll call you back!!!

Title: Re: Changing times.
Post by: jasonl on November 28, 2015, 08:32:39 am

They are called millennials , google marketing to millennials ad implement if you still want to be in work 10 years from now .

Title: Re: Changing times.
Post by: Susan Dean (1stclean) on November 28, 2015, 08:48:42 pm

glad I don't deal with them now , its hard to decide which shops to go shopping at everyday lol its had being retried  ;D

Title: Re: Changing times.
Post by: Doug Holloway on November 29, 2015, 02:31:45 pm

Hi Guys

Yes the landings one is strange, not sure if an American import.

my key word is mate, if an enquiry starts with the word mate in the first sentence , then the probability of them becoming a customer drops to virtually nil.

On the plus side the move to email enquiries is quite civilised and not so time dependant as answering the phone.

Cheers

Doug