Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: julianb on October 28, 2015, 11:12:27 am
-
Turned up at a whole house job today and nobody at home so I rang the customer. The man answered the phone and said that he had texted me to arrange the clean for an earlier far and as I had not replied assumed that I was too busy or something so got somebody else to do it. I had no text from him not convinced about his story and a bit irritated such is life !
-
unfortunately he found someone cheaper he was probably not worth working for anyway, you do
get some people like this it pes me off as well I would like to book something with them and just
not turn up as they did fortunately this only happens in a blue moon all the best happycleaning
-
Used to really wind me up but now I always view it as a lucky near miss because you can almost guarantee they were a problem customer anyway! You can normally fill the slot by swapping jobs around in most cases :)
-
I am less bothered by these now a chance to clean the van out or do some bookwork spend some time watching a bit of tele clean the office or go for a walk or a meal.
A day to chill a bit.
It all depends how long you have had to travel to the job.
-
To be fair a straight honest answer fine by me if I cock up I admit it whether right or wrong.
-
Like buses they come in 2's I had a few a couple of weeks ago it's very infuriating as I'd turned good paying work away as 'those' so called customers had made appointments first.
Shaun
-
I always leave an invoice for no shows for our minimum charge,
Not all pay up but a surprising amount do...... if they are genuine and re book I take the amount off the final invoice..
-
Does anyone fancy an all inclusive holiday to a 5 star hotel in the Med for 2 people? Totally free of charge!!
That's the same amount of money as I lost last year for no shows.
When people are not In for a booked appointment it's the same as them taking money out of your wallet don't be mislead........ they are stealing your money
-
Do any of you not turn up for doctors or dentist appointments, or maybe at a restaurant where you booked a table , hairdressers (if you have any )maybe.?
-
I would at least ring and explain.
-
people unfortunately are selfish and do whats best for themselves, they dont care any more about your business any more than you care about missing a doctors appointment as said above.