Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Avo on September 24, 2015, 09:11:52 pm
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Cleaning a gutter 2 weeks ago for a lady 2 sided terrace house and she's giving me the run about not paying.. firstly she started with I've got no money in the house so I didn't have a problem with that as she agreed to pay online but after 4 emails and going round twice she keeps saying I'll do it later blah blah blah but not paying it..
What honestly would you guys do please??
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Personally I don't take the rubbish away so I would be inclined to re-install it. I haven't done this to date with gutters but I would without a shadow of doubt.
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get a load of grass sods etc and fill her gutters back to overflowing, then forget about it.
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obviously when shes out the house, just pretend you are double checking it for her again. she must have had no intention of paying you, i always insist of getting money up front, unless i know they are cosha ;) ;D
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Had a few on the windows never on gutters...
Tennis balls in the down pipe front n rear coming soon then ;D
She knew what she was doing the sly git
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Hate people that treat us like we are worth nothing , whether it's gutters or windows, people who ring to get a job done, watch you do it then say oh Iv not been to the bank and then have no intention of paying really gets my back up 😡
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I just walk away and keep my own peace. Had only a few over the years, but most people are decent so don't waste your time chasing it ;D
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Cleaning a gutter 2 weeks ago for a lady 2 sided terrace house and she's giving me the run about not paying.. firstly she started with I've got no money in the house so I didn't have a problem with that as she agreed to pay online but after 4 emails and going round twice she keeps saying I'll do it later blah blah blah but not paying it..
What honestly would you guys do please??
Knock on the door.
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+1
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Cleaning a gutter 2 weeks ago for a lady 2 sided terrace house and she's giving me the run about not paying.. firstly she started with I've got no money in the house so I didn't have a problem with that as she agreed to pay online but after 4 emails and going round twice she keeps saying I'll do it later blah blah blah but not paying it..
What honestly would you guys do please??
Knock on the door.
I have and both times she said sorry I'll pay tonight but never
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Give her a letter in her hand, a notice of intended legal action next time u knock.
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Give her a letter in her hand, a notice of intended legal action next time u knock.
lol
I would if it was 400
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Give her a letter in her hand, a notice of intended legal action next time u knock.
lol
I would if it was 400
lol. That's the problem though 40 squid isn't big but its 40 that your due. Where else could you get away with not paying!
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Cleaning a gutter 2 weeks ago for a lady 2 sided terrace house and she's giving me the run about not paying.. firstly she started with I've got no money in the house so I didn't have a problem with that as she agreed to pay online but after 4 emails and going round twice she keeps saying I'll do it later blah blah blah but not paying it..
What honestly would you guys do please??
Knock on the door.
I have and both times she said sorry I'll pay tonight but never
Thats ok, knock again..........she'll give you an excuse. Just say....listen this is getting embarrasing for me now, get the money out and i'll be round tomorrow................and call the next day.
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Seem rather odd to me that you did not get paid on completion of that job if the works were booked in advance and she knew how you wanted to get paid I take it by cash.
Now I'm intreged to find out if the lady knew you were coming to do the gutters or not and also did she not know how you wanted to get paid so she could have had the cash for you?
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Give her a letter in her hand, a notice of intended legal action next time u knock.
lol
I would if it was 400
I'd follow it through for the 400, but it's not likely to come that if you tell her that's what you're going to do.
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Legally, you may struggle. Quotations over £35 are supposed to have paperwork accompanying them giving the option of 14 days to cancel.
Any new work I take on for over £35, I do it this way. You can actually be investigated for this by some government busybody organisation if you don't comply.
This rule came in several years ago to stop rogue traders ripping people off.
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Give her a letter in her hand, a notice of intended legal action next time u knock.
lol
I would if it was 400
I'd follow it through for the 400, but it's not likely to come that if you tell her that's what you're going to do.
I,ve done exactly that twice, for less money and both times been paid within 48 hours.
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I just say - I have been round twice and its costing me money and time. so from now on every time I have to come over for collections I will need to charge a collection fee to cover my costs of £5 per a visit (it needs to be highish amount)
1 visit should be enought to make them pay.
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I have the best answer to this as I have come across this, when they tap there pockets and say they need to go to the bank I say no need to go to the bank now as I have a pay pal card reader you want to see there face.
This wins every time hope this helps best thing I ever bought for these situations.
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I have the best answer to this as I have come across this, when they tap there pockets and say they need to go to the bank I say no need to go to the bank now as I have a pay pal card reader you want to see there face.
This wins every time hope this helps best thing I ever bought for these situations.
What happens when they say they have no money left on the credit card or their debit card will not work either as they have no money in the bank? Declined transation springs to mind ;D
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Pursue her!
Send a Thomas Higgins letter if you have to,
Never let anyone take the mick over money as you've earned it, I do loads of jobs where I just leave a bill and never meet the customer and everyone pays eventually.
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No need for Thomas Higgins. Here's my letter:
NOTICE OF INTENDED COURT PROCEEDINGS
TAKE NOTICE that according to our records the sum of £32 is overdue for payment despite previous reminders.
Unless payment is made to the above address within SEVEN days Legal Action to recover the debt will be taken against you without further notice. This may affect your credit rating. The costs associated with legal proceedings must also be paid by you in addition to the debt.
A printed copy of the statements are attached. I look forward to your immediate payment.
Signed ......................................................
Date....18th June 2015
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Had a customer like that when I ran a newsagents . Waited till I saw him talking to someone went straight up to him interrupted his conservation and asked when I was going to get paid . The look of embaresment was worth what he owed but I was paid next day.
Just wait till you see them in a crowd then go for it
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Legally, you may struggle. Quotations over £35 are supposed to have paperwork accompanying them giving the option of 14 days to cancel...
This is with reference to cold calling doorstep selling (canvassing), not if they've phoned/emailed you or asked you to provide the service. The figure has also now changed to over £42.
https://www.gov.uk/doorstep-selling-regulations
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Legally, you may struggle. Quotations over £35 are supposed to have paperwork accompanying them giving the option of 14 days to cancel...
This is with reference to cold calling doorstep selling (canvassing), not if they've phoned/emailed you or asked you to provide the service. The figure has also now changed to over £42.
https://www.gov.uk/doorstep-selling-regulations
Thanks for the amendment. I didn't realise it had increased to £42.
As for only applying to coldcallers, the site isn't clear about that. It only names the places where the sale takes place, but is silent about who has to initiate the contact for the regulation to apply. I suppose that if someone phones me and I sell the service at their house, it would apply (assuming £42+).
I have a pre-printed form even for simple quotations these days as it saves on misunderstandings. I started doing that after I quoted some years ago, and the person expected the inside to be cleaned for that too. I think they were actually genuine rather than trying it on - an elderly person who had lost track of a few things.
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Legally, you may struggle. Quotations over £35 are supposed to have paperwork accompanying them giving the option of 14 days to cancel...
This is with reference to cold calling doorstep selling (canvassing), not if they've phoned/emailed you or asked you to provide the service. The figure has also now changed to over £42.
https://www.gov.uk/doorstep-selling-regulations
I started doing that after I quoted some years ago, and the person expected the inside to be cleaned for that too.
I had exactly the same thing happen although I reckon mine was trying it on.
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Sounds a good idea stop those that say could you just do ----------------- then expect it done for nothing at least you can increase price then when they moan show quote
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Going back Monday try getting some joy
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I have the best answer to this as I have come across this, when they tap there pockets and say they need to go to the bank I say no need to go to the bank now as I have a pay pal card reader you want to see there face.
This wins every time hope this helps best thing I ever bought for these situations.
That was the 920000 post posted ;D
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i have 10 letters printed and ready to post for non payers, ranging form £6 to £30
ive decided to do this with all non payers, a letter saying you are removed from the round and requesting payment within 14 days otherwise small claims, its £25 to file a small claim and as long as you have proof (texts or emails) then theres no reason why you wouldnt get whats due.
will be interesting to see if any cough up at the threat of it anyhow