Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: cleanqueen on August 19, 2015, 08:07:47 am

Title: Domestc customers
Post by: cleanqueen on August 19, 2015, 08:07:47 am

Hi just a quick question. Not long been involved in domestic cleaning....
How do you all deal customers that cancel because of holidays? Last week we had 3 which was equivalent to 9 hrs.
Is that part and parcel of the industry or do you ask customers to still have their regular clean?
Thanks.

Title: Re: Domestc customers
Post by: Smurf on August 19, 2015, 05:00:22 pm

It happens and not only holidays but winter months too or for whatever reason as some are corkers  .
To be honest its upto the individual if they remain on their books or not depending on how much work they already have..

Title: Re: Domestc customers
Post by: Michelle H on August 20, 2015, 11:37:02 am

Yes this is common. Biggest problem is that like in my case, one of my clients is four hours on a Friday.  Now I can fill that spot several times over as it's the most requested day by clients. So I have done and the client when ( if ) they come back will have to take another day.  Running a business here  and not losing money on the hope they come back. They have been with me a good while so hope they will but I have bills to pay and a wage bill to cover.

Title: Re: Domestc customers
Post by: dustee on August 20, 2015, 10:01:19 pm

Julie   , it goes with the territory sadly , just have to grin and bear it 

Not long been involved in domestic cleaning  ( my a$$ ) lol