Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Rich Wilts on August 04, 2015, 04:26:02 pm
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We've been doing the windows for this particular customer probably about 4 years now. Theyre both in their late 60s I'd guess. Never really spoken to him, just on a polite 'hows things?' basis. Ive always got on with her. She's always been kind and nice, approachable and appreciative of the work we do.
We turned up today. The old boy was out on the driveway clearing weeds from between the block-paviours. As we got out he turned round, looked at us and said 'You'll have to speak to the wife before you do anything today'. It seemed an odd thing to say particulaly as they've never been a problem before. We usually turn up, clean, leave and the money is the bank within 24 hours. So, I turned to him and said 'Oh, whys that then?'. Just wanting clarification, perhaps they'd had a problem with the windows. So, I then went on to say if there had been a problem why didnt they call?
He stopped doing what he was doing, his face turned purple and he responded with 'Because its me who pays you and if I say you should speak to her then you should speak to her'.
He got a bit up himself then and came across the drive to square up to me. :o :o :o
I wasn't really impressed with that so told him to fock off as I dont appreciate being spoken to that way or squared up to, even if it is by a doddery old fart. To which he replied with 'What, say that again?', So I told him to fock off again and that I was going to speak to his wife.
She was in the conservatory. I explained to her what had happened and that I wasnt really happy working in that kind of environment. So she came out to the front and effectively wheeled him in out of harms way, with him protesting that Id started things. It was left with us not cleaning the windows and could we go back the next time the road is due.
Really wierd situation.
She did mention he's diabetic, maybe diabetics have mood swings but he was close to getting himself arrested.
I think I'm just going to call her to say sorry, but, we can't have a working relationship with that kind of malarkey going on. He needs chaining up in the back garden for his own safety.
(http://i.imgur.com/Oe8PgWB.gif)
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Maybe he is in the early stages of dementia, they can sometimes become aggressive ?
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I have to say that did occur to me. The last time were there I asked him how the pancreatic cancer treatment was going, he denied he'd ever had it. Apparently it was some bowel condition. I have no idea, but it wouldnt surprise me.
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I used to work with a mate who was diabetic, sometimes he was fine, other times when his blood sugar was low or Sumat, he would turn into a monster, threatening and so on....later in the day he'd have forgotten all about it or couldn't remember at all what he did
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I used to work with a mate who was diabetic, sometimes he was fine, other times when his blood sugar was low or Sumat, he would turn into a monster, threatening and so on....later in the day he'd have forgotten all about it or couldn't remember at all what he did
Yep totally agree Diabetics can be like that especially if they are quick tempered at the best of times.
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You told him to fock off (twice) did not help matters for sure. ;D
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He should've thought of that before he started for no reason. Im a placid, forgiving sort. But if someone starts I'll give as good as I get.
You're one of SeanK's disciples aren't you. ;)
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What does that mean... ???
My point is I would have probably handled the situation a bit better and not only calmed him down but offered to clean his block pavers properly for him aswell. I put it down to being under the thumb myself as obviously was peed off having to do the drive ;D
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He should've thought of that before he started for no reason. Im a placid, forgiving sort. But if someone starts I'll give as good as I get.
You're one of SeanK's disciples aren't you. ;)
Smurf's right though; it doesn't matter how rude someone is, swearing at them is unprofessional. It won't help either. And if the bloke is suffering with Alzheimer's (or something like that), you've just abused some ill bloke.
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You should have just chinned him ya great wuss!! ;D
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You should have just chinned him ya great wuss!! ;D
;D
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You should have just chinned him ya great wuss!! ;D
He was elderly, not totally disabled. I'd put my money on the old geezer.
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He should've thought of that before he started for no reason. Im a placid, forgiving sort. But if someone starts I'll give as good as I get.
You're one of SeanK's disciples aren't you. ;)
Smurf's right though; it doesn't matter how rude someone is, swearing at them is unprofessional. It won't help either. And if the bloke is suffering with Alzheimer's (or something like that), you've just abused some ill bloke.
I didnt say it was professional. I was just put out by his attitude. We pulled up - he kicked off for no apparent reason. I dont tolerate unacceptable behaviour carried out in that manner. I tried to speak to him, as I've explained, but he wasn't having it.
Tough. If he can't behave in an acceptable manner he shouldn't be let out.
Alzehimers or not, that's not an excuse.
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You should have just chinned him ya great wuss!! ;D
I thought at one point he was gonna give a go. We did laugh about that. ;D
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Alzehimers or not, that's not an excuse.
It could be!
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The last time I looked I wasnt medically qualified to diagnose Alzheimer's after observing someone having a paddy on their driveway whilst clearing moss from between the paviours because the window-cleaner has arrived.
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Still it's not nice to be confronted by someone like that for sure but that's old folk for you.
I'm betting his wife brought him a karcher window vac too ;D
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I reckon the old dear took him out the back and gave him a good kicking ;D
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I reckon the old dear took him out the back and gave him a good kicking ;D
;D ;D ;D
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To be honest if it was in Basingstoke I'm surprised you don't go tooled up. ;D
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To be honest if it was in Basingstoke I'm surprised you don't go tooled up. ;D
You're right there. ;)
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(http://www.cleanitup.co.uk/smf/1438709556_image.jpg)
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You do have that face that everyone wants to punch a fatty matty
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I think you're in love with me Franky x
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Get in line Matt!!!
Frankie is spoken for, and has his own stalker...
;D ;D
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He said you were at his bathroom window the other night wearing a tutu and a pushy up bra. I guess the stalker would be you ? ;D
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I didn't think he saw me
It wasn't me... I wasn't there... no no no
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Get in line Matt!!!
Frankie is spoken for, and has his own stalker...
;D ;D
Franks broken his back once...
Looks like he's got someone that wants to give it another go
:D
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He should've thought of that before he started for no reason. Im a placid, forgiving sort. But if someone starts I'll give as good as I get.
You're one of SeanK's disciples aren't you. ;)
;D ;D ;D
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I'm a twot. A real live idiotic twot.
Dont be so hard on yourself chap, theres a simpleton for every idiot, somewhere out there ;D
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Still it's not nice to be confronted by someone like that for sure but that's old folk for you.
I'm betting his wife brought him a karcher window vac too ;D
Steady on smurfy, your only a few years off the old fella.
;D
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I'm a twot. A real live idiotic twot.
Dont be so hard on yourself chap, theres a simpleton for every idiot, somewhere out there ;D
There certainly is that's why I enjoy your posts so much. ;D
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We turned up today. The old boy was out on the driveway clearing weeds from between the block-paviours. As we got out he turned round, looked at us and said 'You'll have to speak to the wife before you do anything today'. It seemed an odd thing to say particulaly as they've never been a problem before. We usually turn up, clean, leave and the money is the bank within 24 hours. So, I turned to him and said 'Oh, whys that then?'. Just wanting clarification, perhaps they'd had a problem with the windows. So, I then went on to say if there had been a problem why didnt they call?
He stopped doing what he was doing, his face turned purple and he responded with 'Because its me who pays you and if I say you should speak to her then you should speak to her'.
He got a bit up himself then and came across the drive to square up to me. :o :o :o
Hi Quarter light, sorry to hear this. You don't seem to have exhibited the best customer relationship skills in this scenario. Maybe your ears are not connected to your brain. Why did you not go and do like your customer asked ? I know i like people i pay to do like i ask and not ask me "why?" Just a thought. Its only a customer though, i woukdnlt get hung up over it there's loads more out there that don't tell you such things.
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When the suggestion is out of the ordinary I see no reason why asking isn't okay. Especially if he's the one who's paying.
CC you like to be a smart arse on here, your posts are full of snidey comments, despite being a christian an' all.
I would've thought you'd know that a wise man speaks because he has something to say, whilst an idiot speaks because he has to say something. Bear it in mind or that splinter will blind you. :P :-X :-* :-* :-*
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It's easy done Quarter-light, dealing with someone who is losing it. I gave some sarky comments back to the adult son of a custy who was telling me whether or not I could clean his parents home and he started ranting and raving.
I ignored him and carried on and he got louder and louder and when I threatened to call the police he stormed off calling me a faggot to which my comment of "I certainly have Brains" went over his head and he started calling me a feline as he retreated.
Anyway next time I'm round I asked a neighbour whether the son was right in the head and he said "no, he flipped about ten years ago when his girlfriend dumped him and he's been on meds and sectioned twice since then - strait-jacketed after being dragged out the garden shed apparently threatening to immolate himself."
And here's the key - "don't take it personally" the neighbour said.
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There's nought as queer as folk. Sometimes its just the surprising manner in which the series of turns pans out. There we were merrily going about our business. Not a care in the world. Turn up at the third from last property towards the end of the day and get it with both barrels from Hannibal Lecter :o :o :o
Anyway, I phoned the old bird up earlier, just wanted to check he hadn't taken decided to have a soak in a bath, cuddling the toaster. Apparently she took him in afterwards, sat him down, fed him and he was feeling better.
We'll go back, but will watch things with him from now on. If it becomes a habit they'll have to organise a different way to get their windows cleaned.
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CC you like to be a smart arse on here, your posts are full of snidey comments,
Snap, you've met yourself.
despite being a christian an' all.
I'm an athiest. And to go further i think any one who believes in any God is round the twist. Not that i go round promoting that fact, i just offered it as a counterstatement to your assumption i'm a Christian.
I would've thought you'd know that a wise man speaks because he has something to say, whilst an idiot speaks because he has to say something. Bear it in mind or that splinter will blind you. :P :-X :-* :-* :-*
You'd think eh ? Look, i'm not being funny, smart arse or anything else.......if a guy said to me "speak to the missus before you start", then thats what i would go and do. Ok ? I'm not saying you where wrong or right, but thats what i'd do. I certainley wouldn't ask him why. Thats me. You've done what you've did, looks like you've now lost a customer. Every penny matters to me i like to keep 'em. Do what you like...............
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maybe when he said speak to the wife, you could have just spoken to the wife to see what he was on about then if there was a problem took it form there. Instead you saying whys that you should have called got his back up?
I dont know, i owuld have been intrigued why i had to speak to the wife and jsut ignored him and dealt with her
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oh snap! cleanclear, seems great minds think alike
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I think you escalated the problem when you told him to fack off twice. I'm really not sure what I'd have done in you're place, i'd have probably asked 'what about' too.
Problem with speaking to oldies like that is one day it'll get out of hand. Either he'll have a pop or his sons might. Biting you're tongue is hard but sometimes the best way.
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Still it's not nice to be confronted by someone like that for sure but that's old folk for you.
I'm betting his wife brought him a karcher window vac too ;D
Steady on smurfy, your only a few years off the old fella.
;D
;D
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Funny post
I no what above are saying but what are you meant to do ???
Old fart starts giving it the beans, of course you don't want to fight him but pleasantly telling him to fock off twice is more than a fair and diplomatic way of saying do one mate am not in the mood for your arsing about today !!
Happy to speak civil with the wife but if he's the one paying the bill then he can go find some one else if you can't be dealing with him.
I have had old people front me during my days even had 1 fella at the trafic lights........ He was that old he couldn't get out the car on his own the wife went round to help, by the time he had go out lights had changed and he was left stood in the middle of the rd with his wife getting him back in ???
Just laugh it off mate tomora will bring another numpty
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If I were you I would go back and apologise ( even though you feel it wasn't your fault ) as you don't know why the person reacted the way they did. It could be a case of the person is struggling with some kind of problem, who knows.
Whenever I have reacted badly to a situation, and lost it a bit, I could not settle until I had tried to put things right. They might not even appreciate your efforts at peace making, but at least you have done your best to say sorry.
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Funny post
I no what above are saying but what are you meant to do ???
Old fart starts giving it the beans, of course you don't want to fight him but pleasantly telling him to fock off twice is more than a fair and diplomatic way of saying do one mate am not in the mood for your arsing about today !!
Happy to speak civil with the wife but if he's the one paying the bill then he can go find some one else if you can't be dealing with him.
I have had old people front me during my days even had 1 fella at the trafic lights........ He was that old he couldn't get out the car on his own the wife went round to help, by the time he had go out lights had changed and he was left stood in the middle of the rd with his wife getting him back in ???
Just laugh it off mate tomora will bring another numpty
That just about sums this one up. You've managed to put it in a far maor accuarte light that I did.
The thing is working with the public you just don't know what to expect. I dont like to live my life always on guard, but I do have a habit of forgetting there's nutters out there and when they behave like this fella im always surprised.
Whenever I have reacted badly to a situation, and lost it a bit, I could not settle until I had tried to put things right. They might not even appreciate your efforts at peace making, but at least you have done your best to say sorry.
There's nought as queer as folk. Sometimes its just the surprising manner in which the series of turns pans out. There we were merrily going about our business. Not a care in the world. Turn up at the third from last property towards the end of the day and get it with both barrels from Hannibal Lecter :o :o :o
Anyway, I phoned the old bird up earlier, just wanted to check he hadn't taken decided to have a soak in a bath, cuddling the toaster. Apparently she took him in afterwards, sat him down, fed him and he was feeling better.
We'll go back, but will watch things with him from now on. If it becomes a habit they'll have to organise a different way to get their windows cleaned.
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Yes when the sugar plays up it's like with women when it is that time of the month.
Some times not controllable.
Know that's no excuse what you said to him probable didn't help . ::)roll
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Hindsight is a wonderful thing. You'll look back one day and realise you handled it totally wrong :)
I've done the same in the past - realised I was a total idiot afterwards.
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I thought Matt had taken over your round Dave....
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matt i think you just have a habit of winding some folk up maybe? ;D ;D
remember when you clipped that customers plant that was growing around a window?now if that was me id of left it and not cleaned that window.not you though!oh no!so what did you do?cut the thing down without the owners consent! ::)roll.i bet they were well happy! ;D ;D
yes some old folk are losing it a bit.i had one chap who slammed the door in my face accusing me of "ripping him off" saying i was "only here last week".he was losing it for sure.started getting angry every time i was round.he was suffering with dementia.i wouldnt dream of telling him to fock off though.the guy was ill.
ive also got a few customers that if anything happened to their wifes id drop them like a stone!(husbands miserable,moaning and clearly resent paying for window cleaning!).
if i were you id apologise next time your round.
there is a great youtube clip of an old geezer(retired boxer) getting hassled for money off a few young drunks.after a while he punches 1 of em and the other lad has a go and he floors him with one punch.he s out cold on the floor! ;D ;D
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When the suggestion is out of the ordinary I see no reason why asking isn't okay. Especially if he's the one who's paying.
CC you like to be a smart arse on here, your posts are full of snidey comments, despite being a christian an' all.
I would've thought you'd know that a wise man speaks because he has something to say, whilst an idiot speaks because he has to say something. Bear it in mind or that splinter will blind you. :P :-X :-* :-* :-*
Hi Matt it's me who is the Christian. ..
I have taken flack for cleanclear ' s posts before now because of the similar name.
I try to keep my smart arse comments to a minimum ;D
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Hi Matt it's me who is the Christian. ..
I have taken flack for cleanclear ' s posts before now because of the similar name.
I try to keep my smart arse comments to a minimum ;D
Let's hope God doesn't get you confused with Clean Clear, otherwise you'll end up confused when you're in the hot sulphurous place. ;D
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Hi Matt it's me who is the Christian. ..
I have taken flack for cleanclear ' s posts before now because of the similar name.
I try to keep my smart arse comments to a minimum ;D
Let's hope God doesn't get you confused with Clean Clear, otherwise you'll end up confused when you're in the hot sulphurous place. ;D
;D
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Hi Matt it's me who is the Christian. ..
I have taken flack for cleanclear ' s posts before now because of the similar name.
I try to keep my smart arse comments to a minimum ;D
Let's hope God doesn't get you confused with Clean Clear, otherwise you'll end up confused when you're in the hot sulphurous place. ;D
;D that made me smile
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I had a guy chase me down the street when I was leafleting. Got to his door and his letterbox was jammed with mail and stuff so I pushed it all through and then put my leaflet through. I could hear him swearing as I was walking back down his path. (old guy). Then I went next door and put a leaflet through and I could still hear him shouting (very bad things) and then he came out and saw me. He was very rude indeed accusing me of putting ALL the stuff through his letterbox and he was waving his fists etc. Problem was, by this time I was nearly in tears laughing. I don't think he liked that. He was quite old and i'm guessing 'he didn't have both his oars in the water' then he came at me so I did a runner down the street. It was just like a comedy sketch, I kept turning round to make sure he was alright and he hadn't fallen over or hurt himself. He gave up after 20 yards or so. Good days they were ;D
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matt i think you just have a habit of winding some folk up maybe? ;D ;D
remember when you clipped that customers plant that was growing around a window?now if that was me id of left it and not cleaned that window.not you though!oh no!so what did you do?cut the thing down without the owners consent! ::)roll.i bet they were well happy! ;D ;D
yes some old folk are losing it a bit.i had one chap who slammed the door in my face accusing me of "ripping him off" saying i was "only here last week".he was losing it for sure.started getting angry every time i was round.he was suffering with dementia.i wouldnt dream of telling him to fock off though.the guy was ill.
ive also got a few customers that if anything happened to their wifes id drop them like a stone!(husbands miserable,moaning and clearly resent paying for window cleaning!).
if i were you id apologise next time your round.
there is a great youtube clip of an old geezer(retired boxer) getting hassled for money off a few young drunks.after a while he punches 1 of em and the other lad has a go and he floors him with one punch.he s out cold on the floor! ;D ;D
Haven't got time to go through your whole post Daz but that customer told me it was okay to sort the shrub out so we could get access to the window. Your going senile in your old age dear ;)
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Am lucky in a sense I only do commercial so I don't have to deal with door step dangers ;D
Doing shop doors can be a nightmare, I always put my foot against the bottom of it whilst working coz some people wouldn't think twice about knocking ya out with it, I don't mind the automatic ones that can be switched off, I even have the doors off fully closed and I can be half way down and people try an open them ... I just stop, look at them, and ask them what they are trying to achieve ??? I say the door is turned off so I can clean it how do u expect to just push it open, ....... The replies it get sometimes makes me just stop working an say go on then open it ur self whilst I put the key in my pocket...... Then u get the odd tantrum !!! I just start laughing and move into the next window leaving the door locked until we get some order.
Working tonight doing high level windows around Liverpool city centre and fully expect a night of shenanigans off the idiots about
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Am lucky in a sense I only do commercial so I don't have to deal with door step dangers ;D
Doing shop doors can be a nightmare, I always put my foot against the bottom of it whilst working coz some people wouldn't think twice about knocking ya out with it, I don't mind the automatic ones that can be switched off, I even have the doors off fully closed and I can be half way down and people try an open them ... I just stop, look at them, and ask them what they are trying to achieve ??? I say the door is turned off so I can clean it how do u expect to just push it open, ....... The replies it get sometimes makes me just stop working an say go on then open it ur self whilst I put the key in my pocket...... Then u get the odd tantrum !!! I just start laughing and move into the next window leaving the door locked until we get some order.
Working tonight doing high level windows around Liverpool city centre and fully expect a night of shenanigans off the idiots about
The best ones are the drunk women staggering past or should I say girls as they think it's funny to flash their boobs and/or arse to a window cleaner.... God knows why ;D
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Why when someone tells of a problem at work every one seams to think they are shrinks, solving the situation and been able to handle folk like experts.In hind sight we are all smart till we get into the same situation. Things don`t just happen, I am sure Matt conducted himself well in the situation as he was there and not us..
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Yes smurf about midnight ya get all the women mentioning how big the pole is, the decent looking ones are welcome to have a hold of me pole anytime ;D
I have had a few naughty sights around the 5am mark, av had a few nice pairs of tots pressed up against the window but just lately it seems to be all the big girls wanting to get them out ;D
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Why when someone tells of a problem at work every one seams to think they are shrinks, solving the situation and been able to handle folk like experts.In hind sight we are all smart till we get into the same situation. Things don`t just happen, I am sure Matt conducted himself well in the situation as he was there and not us..
Your right. Most people claim that this that or the other is what they'd say, but its probably what they'd say assuming they knew the situation, assuming they knew the guy was diabetic or that they knew the guy had alzeihmers. Its a whole different ball-game with hindsight, when you're not there and not being fronted out by a loose cannon.
If I knew he was hyper or hypo I would've bought him a Mars bar and stuck it up his arse ;)
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Yes smurf about midnight ya get all the women mentioning how big the pole is, the decent looking ones are welcome to have a hold of me pole anytime ;D
I have had a few naughty sights around the 5am mark, av had a few nice pairs of tots pressed up against the window but just lately it seems to be all the big girls wanting to get them out ;D
Guess you have to have something good happen when doing that horrific job eh..
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"I'm an athiest. And to go further i think any one who believes in any God is round the twist. Not that i go round promoting that fact, i just offered it as a counterstatement to your assumption i'm a Christian."
I'm an Atheist too - thank God!
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"I'm an athiest. And to go further i think any one who believes in any God is round the twist. Not that i go round promoting that fact, i just offered it as a counterstatement to your assumption i'm a Christian."
I'm an Atheist too - thank God!
Just scrolled down to this, and wondered if you could enlighten me as to what the connection is between being an athiest and being threatened by a customer ?
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One thing I don't discuss is religion and politics to customers and certainly not on forums either.
Why do choir boys all have partings in the middle….Bless you my son says the priest ;D.
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I was threatened by a customer years ago.
He was a middle aged single guy who Iived with his elderly mum. I had done a first clean on their house a month before, and he was nice as pie (chatted and gave me a drink.)
The following month I'm just about to start on his house when he says 'hang on a minute, there's a problem'. After asking what's up, he tells me that he doesn't want me to clean the windows, in fact goes so far as to say to goes that I didn't clean his windows last month and doesn't know why I am on his property now.
I tried to explain that he had asked me, and I had cleaned them last month, and that he was happy then and had asked me to call every month. He wasn't having any of it though, and even his mum backed him up that I had never cleaned their windows, ever! He then told me to 'go away' and never come back around there again, or else!
I politely, but firmly told him that I certainly would not darken HIS door again, left and started on his next door's neighbour's house!.
The lovely old lady next door had heard the conversation, told me he was mentally unstable, and begged me not to take any notice of him. I reassured her that I was going nowhere, (of the 24 houses in the close, I had nearly all of them) and he would have to do much better than that to scare me off!
Thereafter he used to scowl at me whenever he saw me, but never said a word!
John
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Had one a few years back had my son working with when woman comes to door and starts shouting at her husband who was behind us , next thing she is throwing stuff at him over our heads and tells us to f**k off . So we did soap still on windows good job we had been paid cos never went back again ( she had a bit of a temper when she lived up road from me )
Customer is always right when they tell you to f*** off time to run
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Must be something in the air , i had one square up to me last week.
I parked on the Main Rd where i do some shops and the owner of a fast food establishment comes out telling me i shouldnt park there as now no one else can park there , he is basically mad his customers cant park there but its the main road and if im there first ill park there so i can do my shops for an hour..
He kept going on about it and i just said i will park whereever there is a space.
He went off to his friends talking loudly in another language and from the tone of voice i could hear he was insulting me so i said are you talking about me??? and he shouted yeh you f ing d head,,,, so i lost my cool now and thankfully id just soaped up the huge main window , so i told him he cleans his own windows from now on, he flew at me to square upto me and i told him again, clean your own windows and do one and he did nothing.
What an idiot..... all day i wanted to go back and slap him but it isnt worth it is it, Wish he had hit me first so i couldve hit him back . i wouldnt mind he is about 5'4 and 8 stone !
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You told him to fock off (twice) did not help matters for sure. ;D
That's what I thought, maybe you should do a course on customer relations. The situation would have been handled far better by simply saying "ok, no problem" and going to speak to his wife, as he had asked. Simple!! :D
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We had an old bird last month who we were doing a conservatory valet for, and she was insisting that we had quoted to do extra work, ans she was complaing about using her water supply. Me and our lass fell out, cos I was ready to walk off the job I was so mad, and the wife went home, so I was left alone to complete the job, while the old dragon was following me round pointing out every minute bit I had missed. I had steam coming out of my ears by the end, but I finnished, and she paid me. I told her never to contact me ever again. ::)roll
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You told him to fock off (twice) did not help matters for sure. ;D
That's what I thought, maybe you should do a course on customer relations. The situation would have been handled far better by simply saying "ok, no problem" and going to speak to his wife, as he had asked. Simple!! :D
As has been said, hindsight is a wonderful. We're all experts on here with a bit of hindsight. Now if you'd got yourself a different 4040 you wouldn't have run out of water and had to buy a second one would you Simple!! :D
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You told him to fock off (twice) did not help matters for sure. ;D
That's what I thought, maybe you should do a course on customer relations. The situation would have been handled far better by simply saying "ok, no problem" and going to speak to his wife, as he had asked. Simple!! :D
Totally different situation!! I can simply buy a different RO, there is not a lot that you can do to change your bad attitude! ;)
As has been said, hindsight is a wonderful. We're all experts on here with a bit of hindsight. Now if you'd got yourself a different 4040 you wouldn't have run out of water and had to buy a second one would you Simple!! :D
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You told him to fock off (twice) did not help matters for sure. ;D
That's what I thought, maybe you should do a course on customer relations. The situation would have been handled far better by simply saying "ok, no problem" and going to speak to his wife, as he had asked. Simple!! :D
Totally different situation!! I can simply buy a different RO, there is not a lot that you can do to change your bad attitude! ;)
As has been said, hindsight is a wonderful. We're all experts on here with a bit of hindsight. Now if you'd got yourself a different 4040 you wouldn't have run out of water and had to buy a second one would you Simple!! :D
;D ;D ;D
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Groundhog - please learn how to post properly. ;D
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;D
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Moron!! :-*