Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Plankton on July 05, 2015, 01:06:53 pm

Title: Back to window cleaning!
Post by: Plankton on July 05, 2015, 01:06:53 pm
After nearly two weeks of working on the same roof clean which cost me more time and money than planned I'm getting back to the windows.
And good riddance to the tight arse sneaky customer! Not even a glass of water was offered never mind a tea.

She also requested a quote to clean 350sqm of patio which she wanted done yesterday (she hadn't paid a penny for the roof at this point) and told me to reconsider 'my offer' as she knows how long it would take.. ::)roll

Phoned her yesterday requesting immediate payment as she agreed to pay online on Friday and I stated that I wouldn't consider carrying out any further work until payment was showing in my account.... she spat the dummy out and hung up!
 
The run is behind and I've got the usual Christmas/summer holiday slow payers to sort out but I'm looking forward to an easy stress free week with my trusty SLX-22.   :)

Title: Re: Back to window cleaning!
Post by: Smudger on July 05, 2015, 01:12:24 pm
How big was this roof ???

But I know what you mean, Friday we replaced soffit fascia and gutters and wasn't offered anything, but the old dear was 98

Darran
Title: Re: Back to window cleaning!
Post by: Plankton on July 05, 2015, 01:43:54 pm
(http://www.cleanitup.co.uk/smf/1436100205_WP_20150627_002.jpg)
Title: Re: Back to window cleaning!
Post by: Ian101 on July 05, 2015, 01:50:46 pm
on big jobs (anything over £1000) I insist on 50% upon booking and balance immediate upon completion.

no deposit = no cleaning.

kinda puts u in the driving seat and stops any "while your here can you just .........."
Title: Re: Back to window cleaning!
Post by: Smudger on July 05, 2015, 02:18:02 pm
Nice, did you work off scaffold ?

As Ian stated, for that size we would normally have 20% upfront plus the cost of high access  hire

Darran
Title: Re: Back to window cleaning!
Post by: wpclean on July 05, 2015, 03:04:37 pm
Hope you charged her a day rate  ;D
Title: Re: Back to window cleaning!
Post by: Plankton on July 05, 2015, 03:49:00 pm
Hope you charged her a day rate  ;D
I don't charge day rates just quote and if it takes longer or quicker it's the same price. As it took longer she then calculated the daily rate and thought she could tell me what I would be cleaning the patio for.

Everyone else has been delighted with the work carried out where as she was trying to nit pick the whole time.
Title: Re: Back to window cleaning!
Post by: Plankton on July 05, 2015, 04:02:01 pm
Nice, did you work off scaffold ?

As Ian stated, for that size we would normally have 20% upfront plus the cost of high access  hire

Darran
Tried to work from it with the telescopic lance but that quickly got bombed out. Used it mainly for access and worked from the roof ladder using a 12" fsc as I'm trying to minimize the mess.
Title: Re: Back to window cleaning!
Post by: Smudger on July 05, 2015, 04:04:24 pm
Sounds like it was bloody hard work

Darran
Title: Re: Back to window cleaning!
Post by: wpclean on July 05, 2015, 04:10:43 pm
You can book the cruise now, and have a relax !
Title: Re: Back to window cleaning!
Post by: Plankton on July 05, 2015, 04:21:53 pm
Hard work it was.
Wife and kids won't shut up about holidays so please don't go there  :)
Title: Re: Back to window cleaning!
Post by: Smudger on July 05, 2015, 04:32:25 pm
Enough for all inclusive 3 weeks in Florida  8)

Go on, treat them,


You know you want too.... ;D

Darran
Title: Re: Back to window cleaning!
Post by: Plankton on July 05, 2015, 06:06:12 pm
Enough for all inclusive 3 weeks in Florida  8)

Go on, treat them,


You know you want too.... ;D

Darran
That's were the other parents are going and centre parcs... Noooooo
Title: Re: Back to window cleaning!
Post by: stan stansfield on July 05, 2015, 06:20:18 pm
on big jobs (anything over £1000) I insist on 50% upon booking and balance immediate upon completion.

no deposit = no cleaning.

kinda puts u in the driving seat and stops any "while your here can you just .........."
never pay anyone up front,asking to be ripped off
Title: Re: Back to window cleaning!
Post by: p1w1 on July 05, 2015, 06:24:38 pm
on big jobs (anything over £1000) I insist on 50% upon booking and balance immediate upon completion.

no deposit = no cleaning.

kinda puts u in the driving seat and stops any "while your here can you just .........."
never pay anyone up front,asking to be ripped off
Works both ways
Title: Re: Back to window cleaning!
Post by: Plankton on July 05, 2015, 07:15:40 pm
Must admit I was nervous until the payment came through. One or two cancellations/postponements isn't good either.
Considering a £50.00 booking deposit and a % paid before work commences. I've got my own tower roof ladders etc but will be hiring a trailer at times which is paid upfront plus deposit.
Sometimes just get a bad feeling about people but would the above really change anything security wise?
Title: Re: Back to window cleaning!
Post by: Ian101 on July 05, 2015, 10:40:02 pm
on big jobs (anything over £1000) I insist on 50% upon booking and balance immediate upon completion.

no deposit = no cleaning.

kinda puts u in the driving seat and stops any "while your here can you just .........."
never pay anyone up front,asking to be ripped off
for record ive never ripped anyone off ...

I dont work for the kind of customer that does not expect a professional company to ask for a deposit
Title: Re: Back to window cleaning!
Post by: SeanK on July 05, 2015, 11:35:25 pm
on big jobs (anything over £1000) I insist on 50% upon booking and balance immediate upon completion.

no deposit = no cleaning.

kinda puts u in the driving seat and stops any "while your here can you just .........."
never pay anyone up front,asking to be ripped off

Spot on, its the first bit of advice you will get on any of the rip off TV shows, don't pay until the works done.
Its a lot easier for the provider to chase the home owner for the money than for the home owner to get the deposit
back from a guy who has just driven away.
Title: Re: Back to window cleaning!
Post by: Spruce on July 06, 2015, 09:05:11 am
I'm told Greece is very nice at this time of year :)
Title: Re: Back to window cleaning!
Post by: combat1 on July 06, 2015, 12:19:46 pm
I'm sticking to windows! The most  I stand to lose is £30.
Glad the jobs over Alan. Enjoy the holiday.
Title: Re: Back to window cleaning!
Post by: robbo333 on July 06, 2015, 12:20:32 pm
You could buy Greece  ;D