Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Paul Beard on June 30, 2015, 08:12:51 pm

Title: A customer is for life. not just for summer.
Post by: Paul Beard on June 30, 2015, 08:12:51 pm

Hello.

As we are now really into the British summer. I've been taking on lots of new customers. That are asking for monthly cleans.
Question is: Does anyone find that your client base decreases in the winter months. ?

Title: Re: A customer is for life. not just for summer.
Post by: mgba_78 on June 30, 2015, 08:19:08 pm

Nope never had it. always lose a few a various times of the year but always end up with way way way more gained than lost.

Title: Re: A customer is for life. not just for summer.
Post by: Smudger on June 30, 2015, 09:03:21 pm

As above,
get the odd one who thinks windows stay shine your and bright by themselves over winter (about one in a hundred)

Darran

Title: Re: A customer is for life. not just for summer.
Post by: Walter Mitty on June 30, 2015, 10:03:27 pm

I lose one here and tere.
If someone cancels for winter and wants me to re-start in spring, I consider that they have reneged on the deal.  In my view, that means that I can too.  Result:  Spring brings a big price increase if I can be bothered to go back.

Title: Re: A customer is for life. not just for summer.
Post by: paulben on July 01, 2015, 06:35:31 am

If any one say's can you leave me til spring I dump and replace I work all year what do they think we do for money in winter

Title: Re: A customer is for life. not just for summer.
Post by: Johnny B on July 01, 2015, 08:44:49 am

It works differently where I live. I have my faithful regulars who never/seldom miss a clean, plus some shops in town. I have many more who ring me when I'm needed.

The number I have of these latter types ensure that I am kept busy enough most of the time. December is manic (need to work 7 days a week to keep up), then January is very quiet (no-one has any  money after xmas and I am knackered from December anyways so I don't mind relaxing a bit).

It all balances itself out over the year, so I am happy enough.
John

Title: Re: A customer is for life. not just for summer.
Post by: steve rix on July 01, 2015, 09:25:25 am

I'm happy if a few stop over winter, we are so busy a few less to do when the days are shorter helps a lot

Title: Re: A customer is for life. not just for summer.
Post by: SeanK on July 01, 2015, 10:38:03 am

To answer the question not really most customers want all year round, you might get a few that want a summer only
clean.
I have a few and don't mind for the same reasons that Johnny and Steve give.

Title: Re: A customer is for life. not just for summer.
Post by: slap bash on July 02, 2015, 08:27:27 pm

I loose a few each winter. But fill there slots up in the start of  summer months. I don` t take them back anyone that leaves in the winter. I feel they are customers that do not value your service in the first place. So cheers and I move on.