Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: GS Clark on June 16, 2015, 07:16:31 pm

Title: Customer payments
Post by: GS Clark on June 16, 2015, 07:16:31 pm
Hi,  We specialise in end of tenancy cleans etc working mainly with estate & letting agents. Our problem is payments. We have some invoices going back to the end of last year, the norm seems to be  roughly 3 months to pay. Likewise with landlords. We have threatened court action on one agent who promptly dropped us  & paid 6 wks later! How do you put some backbone into their brain cell difficult I know, they trot out the usual reason... in dispute with tenants or landlords. I know they are pig in the middle like us, but bills have to be paid.... any tips / actions (non violent!!) ;D
Thanks  Simon
Title: Re: Customer payments
Post by: Kev Martin on June 16, 2015, 07:41:15 pm
It's  simple add 10% to your quote then put it in your T&C's settlement within 30 days full invoice or settlement before 30 days 10% discount
Title: Re: Customer payments
Post by: Smudger on June 16, 2015, 08:47:08 pm
Make your terms strictly payment on completion

As Martin posted, although we have never done it, Mrs smudges used to work for a specialist recruitment agency there fees were always + 25%  this would be returned if the client paid within 7 days.

However they had to pay the full amount before the 25% was returned. As some just missed the deadline  ;)

Never be afraid to ask for your money, you've done the work, customer is happy, your contract is with the agent, it'matters not a jot that they are awaiting payment.


Darran
Title: Re: Customer payments
Post by: GS Clark on June 16, 2015, 09:59:03 pm
Cheers Guys thanks for your help
 ;D  Simon