Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: simon knight on April 19, 2015, 07:38:49 am
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New customer who wants them done monthly both sides of glass. Gave me keys to let myself in as she would be at work. When I went to return them in the evening she said to keep them.
I'm not altogether happy with this. I mean what happens if her house gets burgled? Any of you have similar?
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Only my Mrs.
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Got lots of keys.
Cleaner Planner assigns a customer number, so just make sure you don't tag em with the address ;)
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Got lots of keys.
Cleaner Planner assigns a customer number, so just make sure you don't tag em with the address ;)
I say I'm only insured if there's somebody home.
Tony
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Got lots of keys.
Cleaner Planner assigns a customer number, so just make sure you don't tag em with the address ;)
+1 but use George
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New customer who wants them done monthly both sides of glass. Gave me keys to let myself in as she would be at work. When I went to return them in the evening she said to keep them.
I'm not altogether happy with this. I mean what happens if her house gets burgled? Any of you have similar?
I guess it means she trusts you. That's a good thing. I really don't mean to sound negative but some people find a problem for everything.
ADDED: I've re-read my post, I'm not being negative, I'm being positive.
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I won't accept house keys. I'm OK with keys to a gate but definitely not for the house. I even insist that a customer must remain at home while I'm cleaning insides (a job that I avoid as much as possible anyway).
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It's trust mate, do worry like guys say tag it with a number not an address.
You a nice guy why wouldn't she trust you.
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I won't accept house keys. I'm OK with keys to a gate but definitely not for the house. I even insist that a customer must remain at home while I'm cleaning insides (a job that I avoid as much as possible anyway).
+1 so many bent people about, I don't chance it
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you will probably go round one day and she will be walking around the house Butt Naked,
hhaaa hhhaaaaa, Your lucky day
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please dont say shes a pensioner, they prey on us window cleaners. we can never say no.
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New customer who wants them done monthly both sides of glass. Gave me keys to let myself in as she would be at work. When I went to return them in the evening she said to keep them.
I'm not altogether happy with this. I mean what happens if her house gets burgled? Any of you have similar?
I guess it means she trusts you. That's a good thing. I really don't mean to sound negative but some people find a problem for everything.
ADDED: I've re-read my post, I'm not being negative, I'm being positive.
Good that she trusts me, but this was the very first time I've cleaned for her so she doesn't know me from adam. Oh well I'll keep her keys and hope she dont get a break in, cos the first port of call for the police will be the window cleaner :'(
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New customer who wants them done monthly both sides of glass. Gave me keys to let myself in as she would be at work. When I went to return them in the evening she said to keep them.
I'm not altogether happy with this. I mean what happens if her house gets burgled? Any of you have similar?
I guess it means she trusts you. That's a good thing. I really don't mean to sound negative but some people find a problem for everything.
ADDED: I've re-read my post, I'm not being negative, I'm being positive.
Good that she trusts me, but this was the very first time I've cleaned for her so she doesn't know me from adam. Oh well I'll keep her keys and hope she dont get a break in, cos the first port of call for the police will be the window cleaner :'(
Not really ...... if somebody breaks into the house that would mean they didn't have a key ......if you have a key why would you break in?
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There was a post on here months back where the window cleaner had access to the house and was accused of taking an iPod
It was reported and I think the police got involved.
Trust is one thing until they lose something. Then the trust is gone and possibly your reputation is damaged.
Negative, maybe. For me if their not in while I'm there, there not done.
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I think the point is that having a key is a huge responsibilty with a great deal of trust. And if something did happen you would of course be somebody the police would want to talk to. I'm going to keep her keys although I'm not entirely comfortable.
Thanks for the input guys.
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If the house is broken in to you now have this thread you can point them to.
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There was a post on here months back where the window cleaner had access to the house and was accused of taking an iPod
It was reported and I think the police got involved.
Trust is one thing until they lose something. Then the trust is gone and possibly your reputation is damaged.
Negative, maybe. For me if their not in while I'm there, there not done.
Very good point................... Go give her the keys back and be honest, and tell her why.
Just tell her look I know you want me to come round for a bit of funny business, so we will arrange it now saves messing about with keys.
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Then again. They could say something was stolen while they are in
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My uncle has a dog walking business and key holding is a normal part of his day to day job.
The keys are numbered and kept safe in a lockable security box.
Last year he had a break in and thieves stole the box with keys(not much use to them unless they can read minds).He told all the effected customers and most were very simpathetic and knew it was n't his fault.
One customer insisted for all his locks to be changed costing the insurance around £600.
So if you go ahead check your insurance will cover this.
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I won't accept house keys. I'm OK with keys to a gate but definitely not for the house. I even insist that a customer must remain at home while I'm cleaning insides (a job that I avoid as much as possible anyway).
I'm with you on this one.
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I won't accept house keys. I'm OK with keys to a gate but definitely not for the house. I even insist that a customer must remain at home while I'm cleaning insides (a job that I avoid as much as possible anyway).
I'm with you on this one.
im the same.i refuse to clean most customers inside windows apart from the odd posh large house and occasionally a customers inside kitchen window.
1. i cant be bothered with the hassle
2.im busy enough with outside work
3.i have to book them in
4.you could be potentially accused of stealing something inside the house.
years ago i used to clean a very large stately home inside and out(prince edward has stayed there a few times!)loads of family silver lying about.i heard something got stolen when they had decorators/electricians in(i was there cleaning the insides as well).
next month they told me they didnt need me anymore.i never did find out what really happened.....
its just too much trust IMO.i have got gate codes for some large houses and a commercial job but no house keys.
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I have a customer that left me a key hidden after i had only been cleaning her windows for about 6 months. About 2 weeks later she was burgled and I'm sure she thought i had cased the place whilst i was there. She didn't have them cleaned on the insides on the next time round and didn't really respond to my texts as she did before. I did think to dump the job.
Anyway, good news was the thieving gits were caught and her jewellery returned and the trust level from her has never been higher! About 5 and half years down the line now and she continues to recommend me to all of her friends and colleagues and has even got me on the recommended trades list at her work place maintaining a load of waterfront holiday homes.
So in my opinion, hang on to the key. Your obviously trust worthy and you can clean insides! your'll get reccomendations flying in!
Jon
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My concern is that she is a bit crazy. Any woman that gives a key to a stranger on meeting them for the first time is not firing on all cylinders. Or you are being set up?
How did she find you to get her windows cleaned?