Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dazmond on March 27, 2015, 08:20:09 pm
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i wont be ordering anything from this guy again thats for sure. >:(
despite several attempts at contacting steven through email,phone calls (leaving messages)and speaking to him through his website.no joy.this has dragged on for weeks now.
i basically ordered 100m of nano lite pole hose and paid just over £80 for it.i sent it back as it was very narrow.i sent it back first class and ordered the orange standard pole hose instead which cost me £113.which ive received.steven promised to credit my account by £60 so i could use it for future purchases.nothing.i even emailed him and said id except some more of the orange pole hose instead but again no reply.
i suppose ive been spoiled by gardiners excellent customer service!
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He can be very hard to get hold of, but normally good when you do. He didn't reply to my last email, so gave In,but he did the other 10
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Customer aftersales is a disgrace. I am still waiting from last year for one I never received.
Phoned , emailed and contacted Steve on here . No response , no returned calls , no emails
Over the years we have purchased about 4 AD with no problems
Ed
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Since Paul left the customer service has been terrible. It's a real shame because they really do have some great products, but It's a pointless exercise developing new products if you don't have the customer service to back it up.
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Innovative products that were quickly improved or Diyed by quite a few on here . if you bury your head in the sand when things are crap they are'nt going to get any better .
Dazmond sorry to hear about losing out on £60.00 that is bad , Sounds a bit like Brodex customer service
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anyone else had bad service from aqua-daptor?
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Only in the respect of taking ages to get a reply to an email.
Placed an order yesterday so I'll let you know how it goes
Darran
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Hes back on the ball now. Had a problem with my pole. Slight manufacturing fault. In post as we speak. Sorted. Its just getting hold of him. I phoned, but no reply. Half hour later after I already sorted it out online, he phones me back. Cant argue with that. Give him a try again
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I left them an email message about 2 years ago but still waiting for a reply. However I've found out since that the guy had a few problems with one thing or another so I'll be giving him another try! Best thing is that he only lives a couple of miles away from me.
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cant say I have to many problems with him and my good friend as just bought 6 A.D. from him and they came next day ?
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I left them an email message about 2 years ago but still waiting for a reply. However I've found out since that the guy had a few problems with one thing or another so I'll be giving him another try! Best thing is that he only lives a couple of miles away from me.
2 years ago !!!! :o I dare say Gardiner wernt as good 2 years ago
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I left them an email message about 2 years ago but still waiting for a reply. However I've found out since that the guy had a few problems with one thing or another so I'll be giving him another try! Best thing is that he only lives a couple of miles away from me.
2 years ago !!!! :o I dare say Gardiner wernt as good 2 years ago
Yes,
They were 😄
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I left them an email message about 2 years ago but still waiting for a reply. However I've found out since that the guy had a few problems with one thing or another so I'll be giving him another try! Best thing is that he only lives a couple of miles away from me.
You send email message 2 years ago and still no reply.......yet you only live a couple of miles away.....yeah OK ::)roll .
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i wont be ordering anything from this guy again thats for sure. >:(
despite several attempts at contacting steven through email,phone calls (leaving messages)and speaking to him through his website.no joy.this has dragged on for weeks now.
i basically ordered 100m of nano lite pole hose and paid just over £80 for it.i sent it back as it was very narrow.i sent it back first class and ordered the orange standard pole hose instead which cost me £113.which ive received.steven promised to credit my account by £60 so i could use it for future purchases.nothing.i even emailed him and said id except some more of the orange pole hose instead but again no reply.
i suppose ive been spoiled by gardiners excellent customer service!
Sorry, not received any emails, just checked on here and realised your having problems.
What do you want product wise for £60, and will send this right away!
Steven.
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Steven, it does NOT make good customer relations when you ignore a customer on a public forum for everyone to see
Never have you replied to my emails and I was hoping a response on here would bring this matter to a close .
Ed
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Steven, it does NOT make good customer relations when you ignore a customer on a public forum for everyone to see
Never have you replied to my emails and I was hoping a response on here would bring this matter to a close .
Ed
Don't think its a business mans duty to check every forum. Do you?
Answer phone calls, YES. But not a forum, for Gods sake ;D
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Duncan, I agree , I don't expect any supplier to check any forum. I suggest you read and digest before you engage
Ed
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I clean the whole vent fully on first clean and flush it all out and any dirt on top behind the frames, so next clean is easy and you wont get the dirty drips from vents and you can take away any new dirt eay in seconds. I take a lot time on first cleans and really pays off going forward, cut corners and it will cut in to your time down the line. Just my opinion.
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I clean the whole vent fully on first clean and flush it all out and any dirt on top behind the frames, so next clean is easy and you wont get the dirty drips from vents and you can take away any new dirt eay in seconds. I take a lot time on first cleans and really pays off going forward, cut corners and it will cut in to your time down the line. Just my opinion.
Dear Scott James,
Thank you for this random post in the wrong thread.
Effort much appreciated but must try harder
D+
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I clean the whole vent fully on first clean and flush it all out and any dirt on top behind the frames, so next clean is easy and you wont get the dirty drips from vents and you can take away any new dirt eay in seconds. I take a lot time on first cleans and really pays off going forward, cut corners and it will cut in to your time down the line. Just my opinion.
Dear Scott James,
Thank you for this random post in the wrong thread.
Effort much appreciated but must try harder
D+
;D
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i wont be ordering anything from this guy again thats for sure. >:(
despite several attempts at contacting steven through email,phone calls (leaving messages)and speaking to him through his website.no joy.this has dragged on for weeks now.
i basically ordered 100m of nano lite pole hose and paid just over £80 for it.i sent it back as it was very narrow.i sent it back first class and ordered the orange standard pole hose instead which cost me £113.which ive received.steven promised to credit my account by £60 so i could use it for future purchases.nothing.i even emailed him and said id except some more of the orange pole hose instead but again no reply.
i suppose ive been spoiled by gardiners excellent customer service!
Sorry, not received any emails, just checked on here and realised your having problems.
What do you want product wise for £60, and will send this right away!
Steven.
Hi Steven. Some more orange cold water standard pole hose (say 50m? )
Thanks
Dazmond
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Steven, it does NOT make good customer relations when you ignore a customer on a public forum for everyone to see
Never have you replied to my emails and I was hoping a response on here would bring this matter to a close .
Ed
All i can do is apologise for bad customer service.
Guys who don't complain have caught me when i am on hand, but this is not always the case, sometimes i am rare i must admit.
My business is very small, as aqua-dapter is our main product, i simply do not earn enough to employ anyone to delegate responsibility of taking phone calls or emails.
I have even changed my answer machine to taking calls between 3pm to 5pm, as i cant build aqua-dapters and sitting answering phone calls at same time.
It was better when i had Paul on board, along with 2 employees, as each had there respective roles, such has Paul was sitting there all day waiting for phone calls.
So the situation now is, I preform all duties that other things suffer, which there's no way of improving at the moment.
So in all sincerity I try the best I can in this situation, but unfortunately not being able to get back to customers on time opens up to customers interpreting me being ignorant, so please be patient when there is a late reply.
Thankyou.
Steven.
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Steven , many thanks for acknowledgement . Please ring me on my mobile 0752 158 3240 when you get 5 mins
Ed
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Steven, it does NOT make good customer relations when you ignore a customer on a public forum for everyone to see
Never have you replied to my emails and I was hoping a response on here would bring this matter to a close .
Ed
All i can do is apologise for bad customer service.
Guys who don't complain have caught me when i am on hand, but this is not always the case, sometimes i am rare i must admit.
My business is very small, as aqua-dapter is our main product, i simply do not earn enough to employ anyone to delegate responsibility of taking phone calls or emails.
I have even changed my answer machine to taking calls between 3pm to 5pm, as i cant build aqua-dapters and sitting answering phone calls at same time.
It was better when i had Paul on board, along with 2 employees, as each had there respective roles, such has Paul was sitting there all day waiting for phone calls.
So the situation now is, I preform all duties that other things suffer, which there's no way of improving at the moment.
So in all sincerity I try the best I can in this situation, but unfortunately not being able to get back to customers on time opens up to customers interpreting me being ignorant, so please be patient when there is a late reply.
Thankyou.
Steven.
Fair comments all round. A guy trying to piece a living together - not everything runs as smoothly as we'd like when this is the case. Fair play, well explained.
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Hes always spot on with me..when I get him ;D ;)
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Hes always spot on with me..when I get him ;D ;)
Snap.
Tony
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the wheel broke off on mine and I sent it back I called a couple of days later to confirm they received it the guy said yes they just clip in place not a problem ok I I said and left it at that 3 days later still no unit I called the guy and his answer was I might send that one on Friday this was Wednesday 10 days after I sent it I pointed this out to him and his answer was iam a bit busy at the moment. a week later the unit arrived and I had put a simple tap on from gardiners and got so used to it I sold the dam aquadapter if you your going to simplify something simplify it don't complicate things by bad customer service I liked the AD I just go so used to the lightness without it.. ALL THAT OVER A BLOODY WHEEL
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All i can do is apologise for bad customer service.
Guys who don't complain have caught me when i am on hand, but this is not always the case, sometimes i am rare i must admit.
My business is very small, as aqua-dapter is our main product, i simply do not earn enough to employ anyone to delegate responsibility of taking phone calls or emails.
I have even changed my answer machine to taking calls between 3pm to 5pm, as i cant build aqua-dapters and sitting answering phone calls at same time.
It was better when i had Paul on board, along with 2 employees, as each had there respective roles, such has Paul was sitting there all day waiting for phone calls.
So the situation now is, I preform all duties that other things suffer, which there's no way of improving at the moment.
So in all sincerity I try the best I can in this situation, but unfortunately not being able to get back to customers on time opens up to customers interpreting me being ignorant, so please be patient when there is a late reply.
Thankyou.
Steven.
Maybe put something on your website stating words to that effect. Maybe give a best time for customers to call like between 9 and 10am or something like that and make sure you are always there. Maybe state that email is the the best way to get get in touch and then actually reply to those emails.
Maybe come up with a way to organise your business around your busy schedule that solves the problems to some extent otherwise you won't have a business. It will have gone elsewhere.
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Steve needs sit sit down and do a little time management I feel that this would go a long way in resolving a lot of his customer service problems. What with the A/d, some accessories and then a range of poles, repairs, building up new products etc... Time management is critical and at this stage of the companies development may require very long days to complete everything
Darran
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Always been spot on with me .
Great product is the Aqua Adaptor
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my A D broke of bank holday monday so emailed stev with a pic telling him I was send it back for repair , 10 mins later an email from stev telling me how to fix it , that's what I call good service
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have purchased about 10 A/Ds from them over the last 3 years, never had a problem contacting them
one was faulty after a few months use, they repaired it no problem.