Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: john63. on February 27, 2015, 07:29:00 am

Title: When customers cancel
Post by: john63. on February 27, 2015, 07:29:00 am: Had a couple of texts lately like to cancel no reason do you mostly ignore it and move on or text back ask for reason
Title: Re: When customers cancel
Post by: Jonny 87 on February 27, 2015, 07:45:43 am: I would always say something along the lines......

Thank you for your previous custom. I just wanted to check you were happy with the standard and quality of the work?

If anything changes in the future feel free to get in touch.......

If always like to know if customers were unhappy about something.
Title: Re: When customers cancel
Post by: Fin Clearview on February 27, 2015, 08:01:20 am: I do a Darryn...

http://youtu.be/g2wD5TaMf2k

;D
Title: Re: When customers cancel
Post by: mike1986 on February 27, 2015, 08:16:16 am: I always ask if they were happy with the standard of work, which 9 times out of ten they are.
Title: Re: When customers cancel
Post by: Mick Kent on February 27, 2015, 08:37:12 am: I just take it with a pinch of sort. Easy come easy go! Unless it was many customers dropping out the blue.
As long as you dont lose over the odds amount then its just normal and the name of our game!.
We are a running machine and our customers keep our motor and belt moving on our running machines, the more customers we have the better and safer we run! If 1 or 2 fall then the other 350/500 customers will still keep it moving and will likely find another 1/2 on the way so no real difference will notice! but if 50/100 drop out then problems will arise and repair work needs to be done by finding out the problem of why they cancaled and then fix the problem(canvass campaign or a heavy leaflet drop) to get back to standard and keep that running machine going healthy.
Title: Re: When customers cancel
Post by: Spruce on February 27, 2015, 09:09:39 am: Quote from: mike1986 on February 27, 2015, 08:16:16 am
I always ask if they were happy with the standard of work, which 9 times out of ten they are.

Unfortunately they hard ever tell you the real reason why they have cancelled.
Title: Re: When customers cancel
Post by: *Hector* on February 27, 2015, 10:58:24 am: Unless of course they have been poached.... :o

;D ;D
Title: Re: When customers cancel
Post by: C o z y on February 27, 2015, 11:11:29 am: ;D
Title: Re: When customers cancel
Post by: Perfect Windows on February 27, 2015, 11:23:26 am: Quote from: john63. on February 27, 2015, 07:29:00 am
Had a couple of texts lately like to cancel no reason do you mostly ignore it and move on or text back ask for reason

Depends how long you've been running.

Newly started or just converted to WFP, I'd give them a quick call. Be clear you're not trying to change their minds, just trying to find out if it was a quality or service problem.

Been going for a while and confident of quality, I'd just say "Thanks for your business in the past: if you need us in future, please do call."

Or I'd go and wipe dog mess under their door handle.*

Vin

* Included to keep the neanderthals off my back for being a pushover...
Title: Re: When customers cancel
Post by: deeege on February 27, 2015, 03:44:53 pm: A slither of bamboo in the locks and a potato in the exhaust pipe for me.
Title: Re: When customers cancel
Post by: Clever Forum Name on February 27, 2015, 03:49:27 pm: Quote from: Fin Clearview on February 27, 2015, 08:01:20 am
I do a Darryn...

http://youtu.be/g2wD5TaMf2k

;D

HAHA ;D
Title: Re: When customers cancel
Post by: windowswashed on February 27, 2015, 06:11:56 pm: Probably a xmas newbie cancelled ???
Title: Re: When customers cancel
Post by: no way Jose on February 27, 2015, 07:27:35 pm: I bet mick kent's crew poached them!
His team is all over the place rattling any letter boxes in sight!
Title: Re: When customers cancel
Post by: no way Jose on February 27, 2015, 08:32:50 pm: they usually say: we will call you when we need you again.
which they never do of course lol :P