Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Saia on February 14, 2015, 12:41:49 pm

Title: what do you think
Post by: Saia on February 14, 2015, 12:41:49 pm

l have small domestic cleaning company, but sometimes we are cleaning carpets due end off tenancy cleaning. l use Craftex Sabrina 5000. I am cleaning carpets 1 year and last customer said that agency is not happy with carpet cleaning quality.
Agency sent picture about what is good quality of carpet cleaning.

They emailed
Re the professional carpet cleaning, please see attached photos showing the quality of clean that comes up with our recommended  carpet cleaning company, it also removes furniture marks from the

pile(http://www.cleanitup.co.uk/smf/1423917629_IMG_0946.JPG)

What should l say them?
Thank you

Title: Re: what do you think
Post by: Lewis Newby on February 14, 2015, 02:53:32 pm

is that the carpet you cleaned? im a little confused by your post

Title: Re: what do you think
Post by: Simon Gerrard on February 14, 2015, 03:27:07 pm

Tell them that no self-respecting professional carpet cleaner would leave a carpet looking like that and if they think that is what a professionally cleaned carpet should look like then they know zilch about carpet cleaning!!!!

Simon

Title: Re: what do you think
Post by: tim handley on February 14, 2015, 03:55:44 pm

tell them you own a pile brush............

Title: Re: what do you think
Post by: derek west on February 14, 2015, 04:22:55 pm

did it look like that when it was laid?

maybe wand marks are more important than a clean carpet to them.

Title: Re: what do you think
Post by: Saia on February 14, 2015, 05:05:34 pm

thanks for your answers. l just want to be sure that this picture is nonsense. :)

Title: Re: what do you think
Post by: Paul Moss on February 14, 2015, 05:58:49 pm

I leave my carpets like that and have done for the past 15 years

Title: Re: what do you think
Post by: md_cleaning on February 14, 2015, 06:07:42 pm

It looks well cleaned but the pile shouldn't really be left like that, looks like a job well done but not finished off, pile should be left all the same not like that, but its only a small thing but doesn't take long to do

Title: Re: what do you think
Post by: Steve Chapman on February 14, 2015, 06:15:38 pm

In the customer / agents minds it proves to them that the carpet has had a good clean, its obviously a complete nonsense but I've had similar situations where the agent has asked why there is no cleaning marks visible on the carpet.

At the end of the day if thats what they want then let them have it, for most customers I would re set the pile with a pile brush.

Title: Re: what do you think
Post by: md_cleaning on February 14, 2015, 08:16:27 pm

I agree Steve, most of my customers don't want a carpet left like that so that's why I leave it all the same, but at the end of the day if you've cleaned it properly you don't need to leave patterns in it to prove you've cleaned it.

Title: Re: what do you think
Post by: Neil Jones on February 14, 2015, 09:20:08 pm

Why would you ever leave a carpet like that, it looks horrendous.

Title: Re: what do you think
Post by: Carpet Dawg on February 14, 2015, 10:38:37 pm

I used to leave them in until i got two call backs in one week saying that I ruined their carpet as they cant remove the wand marks with their rubbish cylinder vacs. So had to go back and groom them out.

Now I only leave them in if its synthetic.

Title: Re: what do you think
Post by: stuart_clark on February 15, 2015, 08:46:24 pm

I've always removed wand marks after cleaning as thats how I was taught and to me looks more professional,  I did raise this issue a few months ago and some on here bit my head off, they will remain nameless ! Lol


Stuart

Title: Re: what do you think
Post by: peter maybury on February 18, 2015, 08:51:36 pm

Is it the wand marks or the overall quality of the clean that they are concerned about?
The Sabrina is not that good a machine. I know with the end of tenancies that I do they are very dirty and there is no hot water on site. You need the capabilities to get the water hot and a good prespray and mechanical agitation. There is little point in putting a wand pattern onto a carpet that has not been cleaned properly in the first place.
If you have not had any training in carpet cleaning then it would be a good idea to invest in some.
peter