Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Jason Hedges on April 20, 2006, 11:52:42 pm

Title: Contacting previous customers
Post by: Jason Hedges on April 20, 2006, 11:52:42 pm

Hi all,

I'm just wondering how's best to contact old existing customers. I always leave a few business cards with each customer.

Does anyone offer a discount on their cards for future bookings to entice them back or friends / family?

I've thought about ringing them, sending letters / Christmas cards etc but would be interested to hear from other peoples tried and tested methods for getting the repeat business if they mislay your card or just simply need reminding of your excellent services!

Any comments appreciated, if you'd rather email me then please do to info@dirt-busters.co.uk

Kind regards,
Jason.

Title: Re: Contacting previous customers
Post by: cleanability on April 21, 2006, 12:18:14 am

I left 300 calendars to previous customers and jobs done at xmas. Also send out reminder cards every month to previous customers ( cards are great....they have a cartoon on the front....really popular and available from Trade Print Warehouse )


Chris

Title: Re: Contacting previous customers
Post by: Jason Hedges on April 21, 2006, 12:38:48 am

Hi Chris,

Thanks for the feedback. I like the sound of the calendars, doesn't sending out reminders to others once a month cost a small fortune? If so does it work?

Kind regards,
Jason.

Title: Re: Contacting previous customers
Post by: Ian Gourlay on April 21, 2006, 07:05:52 am

Take a look at a post last week any new ideas in Marketing.
 Mike Halliday  had and ineresting idea using a blank greeting Card.
 

Another well known idea is



Newsletters etc


Regards

Ian

Title: Re: Contacting previous customers
Post by: Jason Hedges on April 21, 2006, 07:58:04 am

Hi Ian,

Thanks I'll have a look..

kind regards,
jason.

Title: Re: Contacting previous customers
Post by: homenclean on April 21, 2006, 05:55:50 pm

A quick courtesy call after the job to make sure they are happy, youll find a lot will ask you to quote on other items as well as say my friend, mum, auntie etc may be interseted, get there number and ring them, also good for your ego been told how good your job was over the last spit and polish guy they used.

Sugest when finishing the job that you will give them a ring in 6 months and see if they need further work, this is great as you can then plan your calls around your existing work,arrange to do 2 jobs close together, poss offer a slight incentive to get them to have it done while you are working in their area.

John

Title: Re: Contacting previous customers
Post by: Jason Hedges on April 22, 2006, 12:14:58 am

Hi John,

Thanks for the advice its well appreciated and will be used.

Kind regards,
Jason.