Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: robert mitchell on November 28, 2014, 11:22:56 am
-
does anybody have much experience of shopping with ro-man?
i ordered an ro a week ago and have emailed for delivery date , they answered its being built should be with you end of the week .
i replied "thanks will i get an email when its dispatched?"
This is the third time i have emailed them about something , got the first reply then they ignore my reply .
i guess I'm spoilt by gardiners customer service !
-
I have had no dealings with them but would be interested to know why you chose to buy from them, I want to buy my first 4040 this week and cant decide who to get it from I think it will be Gaps water but would like yours and anyone elses opinions.
-
Bought my first 350gpd R.O. from Ro-man and it was very good, I think I remember a delay in them sending it to me but when it came it had been properly wetted and tested. Later as my business grew I bought a HF5 4040 from gaps water but pressure vessel from ebay. Like an idiot I put the Membrane in wrongly and reversed it, totally ruined. All my fault but Gaps were excellent they allowed me to buy another at cost price and virtually told me how to do it. I then sold my business to do graphic design work and now I have started again this time using ebay for a 350gpd unit again it lasted a year and I needed to buy new membranes so I went to Gaps for them as they were the best value for money. Both companies I found to be excellent.
-
http://www.ro-man.com/shop/index.php?route=product/product&path=22_92&product_id=4453
this is the one i ordered , its got a float switch and 36v booster pump so just plug in and go ....perfect to fill my ibc .
-
Ordered my set up from them over phone delivered next day
-
strange , still not got mine!
-
was it a off the shelf or a special
-
I've always used http://www.daqua.co.uk/
Doug is a really nice guy and is very helpful when setting up a new system.
-
http://www.ro-man.com/shop/index.php?route=product/product&path=22_92&product_id=4453
this is the one i ordered , its got a float switch and 36v booster pump so just plug in and go ....perfect to fill my ibc .
I'm potentially looking to order this exact one,
Will you post a review once you receive it?
-
They are waiting for membranes so thats the reason for the delay.
Yes i will happily write a review.
-
They are waiting for membranes so thats the reason for the delay.
Yes i will happily write a review.
Please do, thanks mate, I hope you recieve it soon!
-
Right it arrived today ....... so far not that impressed.
it says it comes with a float switch ......no float switch.
set it running and the pressure gauge is oscillating very fast so the needle becomes almost invisible ....... i could make out though that its reading roughly 40psi rather than 80-100.
have tried ringing twice but but have not been rung back yet ......grrrr!
i was also expecting the power pack to be attached to the back board as the length of cable to the connecter on the pump box is only a few inches ......means the power pack is hanging off the cable!
-
I got my 450 to from Colin's water about £180 does the job, fitted a decent pressure gauge to it with the rubber fitted around it, not one of those cheap white ones they supply.
-
Right it arrived today ....... so far not that impressed.
it says it comes with a float switch ......no float switch.
set it running and the pressure gauge is oscillating very fast so the needle becomes almost invisible ....... i could make out though that its reading roughly 40psi rather than 80-100.
have tried ringing twice but but have not been rung back yet ......grrrr!
i was also expecting the power pack to be attached to the back board as the length of cable to the connecter on the pump box is only a few inches ......means the power pack is hanging off the cable!
Feel For you! How annoying! Make sure you keep trying to get hold of them, they need to rectify these issues!
-
The reason i brought this one is that it was supposed to be automatic .....float valve in tank to stop ro when tank is full .
no float valve with it even though it says so on website .
-
The reason i brought this one is that it was supposed to be automatic .....float valve in tank to stop ro when tank is full .
no float valve with it even though it says so on website .
They will
Have to send you a float valve, how's the pump? What's the water coming out at? Bearing in mind it'll need a few hours to bring the tds down to a low level,
-
the pump is very quiet but its not giving 80 psi!
i couldn't find anyone else that makes a system like this .....pretty much plug in and go .....customer service has been crap.
-
the pump is very quiet but its not giving 80 psi!
i couldn't find anyone else that makes a system like this .....pretty much plug in and go .....customer service has been crap.
Gutted for you, it's horrible getting a bad product when you really want it to work! Massive dissapointment! Hope they sort out the issues mate, keep us updated
-
i will do mate ..... I'm normally pretty calm but Im fuming about this.
-
would you believe it , they just phoned me now :-)
They are sending me in the post tomorrow some heavy duty velcro to hold the power supply on the board .
also a straight connector so i can move the pressure gauge to the waste supply just before the waste valve , they think this will settle then gauge down so i can check the pressure of the pump properly.
He assured me that a they will sort out any teething problems .
looks good but lets see how it goes.
-
Atleaat that's a phone call,
Let us know, as I'm still
Debating weather to buy same system!
-
just set the system running again today , i noticed today that the waste is flying out and the pure is just a trickle .........its supposed to be 50/50 on this system .
-
Maybe send it back mate? Look elsewhere?
-
I'm wondering if it has the wrong restrictor fitted ?
I'm tempted to send it back if I'm honest .
-
Possibly, I'd send it back mate, get your money back and maybe try a pure freedom setup?
-
I have emailed them to say I'm rejecting it for all the faults , the tds meter was also faulty.
They sent this reply ;
Hi Robert
That’s ok I think it's a little hasty but if you can have it returned I will arrange a refund.
Roy
I sent a reply saying i expect them to arrange for there courier to pick it up otherwise i will be out of pocket for delivery .
-
Sounds obvious, but I don't suppose you have the restrictor set to flush mode?
-
It looks like they are very unorganised mate, defo get money back and look elsewhere
-
Sounds obvious, but I don't suppose you have the restrictor set to flush mode?
It doesn't have a manual flush , it's automatic .
-
thought ro-man went bust a few years ago.? is this a different ro-man.?
-
no idea , they haven't answered my last email yet , i paid by credit card so if they don't play ball i will contact the credit card.
-
thought ro-man went bust a few years ago.? is this a different ro-man.?
You're right, I'm sure that the original RoMan ceased trading, but have no idea what happened after that. The website still looks the same/similar as it did previously. If I remember, they were 'off line' for quite some time.
-
I think they relocated to Ireland. Personally I have found them, and Roy, very helpfu, the occasional time I have used them. They are difficult to get hold of on phone and it is often best to email them.
-
They are in ireland .
Roy seems a nice guy and not really knocking him but what i brought has so many faults i just can't accept it .
They have sent me a sticker from dhl to send it back for a full refund , so assuming the refund gets sorted quickly then the problem is solved .
-
package picked up today .......just waiting for the refund back to my card.
-
Good good, hope you get refund soon