Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: mufcglen on November 19, 2014, 07:02:49 pm
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well got my first cracked window today, customer is fine about it and im going to have to replace it but ive never cracked a window before and wondered if this is because of the hot water im now using making the glass more prone to cracking, im not running it scolding hot at all just lukewarm!
(http://www.cleanitup.co.uk/smf/1416423753_cracked window.jpg)
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If your water is only lukewarm, even 20-30 degrees, I can't see how it would crack a glass unit in this weather, too mild!! Blimey, was the house really an enormous fridge unit? ;D
Are you sure you were the one to crack it?
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wouldn't worry it's only an hours earnings down the pan.
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I don't suspect the lady's got no reason to lie they didn't look short of a bob or two but who knows!
At the end of the day I thought better to just get it replaced than to argue and get a negative comment for my business.
I've managed to get a local guy to do it for £40 supplied and fitted which I thought was really cheap so I'll just take it on the chin and move on but I'm worries about using hot system again now! It's been doing a bang on job lately too.
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Did it not crack while washing it then, just a bit confused about last post
Darran
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agree with stercos, its far too mild to cause thermal shock, could just b e a weak spot and you have been unlucky
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I didn't notice it but customer text me tonight and said she noticed it this afternoon!
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I clean with hot and never have had anyone say I cracked their window ::)roll
I think maybe she is pulling a fast one if you ask me
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well got my first cracked window today, customer is fine about it and im going to have to replace it but ive never cracked a window before and wondered if this is because of the hot water im now using making the glass more prone to cracking, im not running it scolding hot at all just lukewarm!
(http://www.cleanitup.co.uk/smf/1416423753_cracked window.jpg)
Do you use hot wfp inside?
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I don't see how you could have cracked a window like that.
I don't see how you could have cracked a window like that and not even noticed?
We've broken one or two windows over the years, usually older type windows, thin glass, poorly fitted or generally just past their best.
I don't think we've ever cracked a upvc double glazed unit.
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Agree soupy,
I think that would make some noise when it went
Darran
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If it was a downstairs window you could of argued that is wasnt you, could of been a number of things but as its an upstairs window and on the outside pane not much you can say,
Like youv said for the sake of £40 get it fixed and move on
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£40 is cheap - keep his number for next time!
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cheers guys i went round took a look and its on outside and theres not much i can say really the customer is still paying me as i offered half price clean for inconvenience but she was stilll chuffed with the clean windows as always so is paying full amount which was £20 so ive lost an hours work and £20 out my pocket, couldnt bring myself to using the hot system today with fear of cracking windows.
just cant understand it,maybe it was ready for going and me putting brush and hot water on it just made it pop, theyre not new windows either, the old type where you take them out from outside!
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I have mine HOT mate...not had a problem...yet ;D
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http://www.cleanitup.co.uk/smf/index.php?topic=190554.0
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http://www.cleanitup.co.uk/smf/index.php?topic=190554.0
I know pal I loved it and it's changed wfp for me but this cracked window has given me worry's, I'm gonna use it again tomorrow and turn the heat down even more and see how things go😉
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Maybe if there's a slight weakness in the glass then hot is going to effect it, I also wouldn't have thought that
the outside temperature would be cold enough yet to cause a crack but from looking at the picture I cant see any
clues on what else might have caused it.
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I was accused of cracking a double glazed unit not with hot water i might add but accused none the less, im quite a handy chap so replaced it my self, the unit itself was set in wooden frames ant when i got the old unit out it was quite clear to me that the unit had actually ben damaged by the installer he had hammered one of the pins through the wooden beading and just caught the edge of the glass and caused a very small crack which under neath all of the crap of this 1st clean went undetected, it was then that the custy accused me of cracking it, when i showed the damaged unit to the customer afterwards she poo poo'd my findings and sacked me as her window cleaner, so i only ever got to do 1 clean ( a 1st clean ) that job actually cost me money.
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I was accused of cracking a double glazed unit not with hot water i might add but accused none the less, im quite a handy chap so replaced it my self, the unit itself was set in wooden frames ant when i got the old unit out it was quite clear to me that the unit had actually ben damaged by the installer he had hammered one of the pins through the wooden beading and just caught the edge of the glass and caused a very small crack which under neath all of the crap of this 1st clean went undetected, it was then that the custy accused me of cracking it, when i showed the damaged unit to the customer afterwards she poo poo'd my findings and sacked me as her window cleaner, so i only ever got to do 1 clean ( a 1st clean ) that job actually cost me money.
That's very unlucky for you Chris, especially when it was not your doing, as window cleaners we occasionally get blamed for other
people's cockups, that's one of the main reasons I refuse Builders cleans.
Best regards
Lal
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http://www.cleanitup.co.uk/smf/index.php?topic=190554.0
I know pal I loved it and it's changed wfp for me but this cracked window has given me worry's, I'm gonna use it again tomorrow and turn the heat down even more and see how things go😉
;D - with anything new you can have teething probs, just thought I'd remind you of your past !!!
As a layman, I think you were extremely unlucky, you may never experience this problem again, or you have been mugged over.
When I stateted out trad I used hot water in the bucket, without an issue, as do other traders around here, so I doubt it's the warm water.
Should you have concerns you could always start the water flow before touching the window and feed your brush in, this would allow the initial water to cool in the air before hitting the glass giving you and 'ramping up' period to avoid shock.
Fair play to you for no quibble and change the glass, we have a fussy custy who claims we put 2 20mm scratches on the patio door glass, well for the agrro we will just get it changed, just part of life and business...
I hope vauxhall are just as nice about my seized injector in the Vivaro ::)roll
Darran
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Might be me but is it the inside pane of a double glazed unit that is cracked?