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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Leeds on November 15, 2014, 07:12:52 am

Title: Complaint for starting too early?
Post by: Leeds on November 15, 2014, 07:12:52 am

Has anybody ever got a complaint from customers for starting too early (waking them up). I tend to work saturdays too!

Title: Re: Complaint for starting too early?
Post by: Stoots on November 15, 2014, 07:31:14 am

No but I wanted to start early this morn but waiting till 9. If thats too early then they wont get done coz ive other stuff to do today

Title: Re: Complaint for starting too early?
Post by: dazmond on November 15, 2014, 07:31:26 am

i dont start on domestics on a sat before 930am.im working today and i know the old dears thatll be up so ill start cleaning  theirs first! ;)

its not too bad now with wfp but years ago on ladders ......ahem.......ive seen some sights.......both good and very bad!! ::)roll ;D

ive never had any complaints about starting too early.ive never started on a domestic job before 8am in 21 years of window cleaning though! :)

Title: Re: Complaint for starting too early?
Post by: Dave Willis on November 15, 2014, 07:41:45 am

I've had a few complain when my spotlights shine in the bedroom window.

Title: Re: Complaint for starting too early?
Post by: Ian101 on November 15, 2014, 09:19:30 am

My normal start time used to about 9.30ish but have recently had a few early starts at 8am ... stating the b leeding obvious but makes a nice difference to days turnover plus sometimes nice to finish at 3.30

Title: Re: Complaint for starting too early?
Post by: mike1986 on November 15, 2014, 10:53:19 am

I had a customer have a right go at me once for starting at 9:15 on a saturday. Since then i wouldn't start before 10am on a saturday, or 8:30 weekdays.

Title: Re: Complaint for starting too early?
Post by: TomCrowther on November 15, 2014, 02:42:32 pm

09:15 is almost lunchtime!
Qualify them first and tell them your normal starting time is x. If they say fine then all is good, if not, do them later in the day.

Title: Re: Complaint for starting too early?
Post by: Sean Dyer on November 15, 2014, 05:14:00 pm

Weekdays i cant start before 9am anymore but i used to start about 7.45 but would start where i knew they would be up as they had kids / jobs etc

Worked today and didnt start till 10am as its saturday

Title: Re: Complaint for starting too early?
Post by: Leeds on November 15, 2014, 08:48:50 pm

lost a customer today cos they weren't happy that i did their house at 9! oh well haha

Title: Re: Complaint for starting too early?
Post by: LWC on November 15, 2014, 10:24:52 pm

I used to think anything before 9am was un acceptable but recently we've been starting at 830 with the nights drawing in, its dark by 430!

A saturday i dont start till around 10 tho.

Title: Re: Complaint for starting too early?
Post by: deeege on November 15, 2014, 10:41:24 pm

My sister in laws windy often turns up at 5 am! Seriously. He works off ladders too and charges her £3.50 for an end terrace, front and back.

Title: Re: Complaint for starting too early?
Post by: paulben on November 16, 2014, 03:36:55 am

I usually try and start at 8 cos I like to finish early . Got 1 domestic I start at 7:30 all about knowing your customers On odd times I work a Saturday I don't start til 9

Title: Re: Complaint for starting too early?
Post by: SB Cleaning on November 16, 2014, 07:13:23 am

We start at 8...you get to know the custys you can get there early for.