Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dave f on October 21, 2014, 12:36:09 pm
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well im board sat here with sore leg. just thought id share this storey.so,i picked up new custy last month ,semi with conservatory.which had a clear glass roof.priced job including conservatory[not the roof].any way gets get a phone call to say i hadent done the conny roof ???.what i asked roofs are extra just because its clear dosent mean its included.but i couldent get the point across so infuture if i come across any with clear glass im gonna make a point of explaining roofs are extra to avoid any confrontation.im still cleaning said house.
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;D
I've quoted over the phone before and when I've turned up to clean they've thought it included the insides as well ::)roll
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Even with a frosted roof some would expect them to be included, I always price with and without roof then
let them choose, you still get the odd chancer who would try and say the price was for both.
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what I say when I quote is "I would charge you £16 a month for all the windows, sills, frames and upvc doors inc the conservatory windows ..... if you ever want the roof cleaning we also specialise in that" :)
also started offering to add garage door on for an extra £2 .. not a fortune but can add a fair amount over the year
and before some say "only £2 for a garage door !!!!" im already at top end of the pricing for my areas so just icing on the cake :)
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Why not use a check list just to make sure they know what's included and not ?
It just saves any misunderstanding later.
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I've had a similar experience - except I'd been cleaning this house for nearly a year before the owner commented on me not including his bloody roof!
When I explained that it's not included (and never had been)in a regular maintenance price and would be more - he offered me an extra £1 to do it ;D
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and of course you did ;D ;D ;D
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and of course you did ;D ;D ;D
For that extra quid I said I'd clean his roof, gutters, facias and soffits - and I'd think about removing the excrement I'd put in his exhaust ;D ;D ;D
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and of course you did ;D ;D ;D
For that extra quid I said I'd clean his roof, gutters, facias and soffits - and I'd think about removing the excrement I'd put in his exhaust ;D ;D ;D
Why did you put his exhaust up your bottom?