Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Perfect Windows on October 20, 2014, 10:25:09 pm
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“Hi, It’s Vin from Perfect Windows, just a quick call ...”
“I’ll stop you there... this is a bit awkward.... we’ve had new double glazing fitted so we won’t need them cleaning again”
“Ah, OK, is it the glass that’s meant to be self cleaning?” (Thinks: This'll be good; wait till I tell him I clean a couple of people who were conned bought that)
“No, but new glass stays clean, doesn’t it”
“I’ll give you a call in three months and you can tell me”
Vin
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Really? Why would you call them in 3 months?
Let 'em go...
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Really? Why would you call them in 3 months?
Let 'em go...
Because that is what he does for a job. Cleans windows. These people want clean windows. OK, they maybe deluded but their money spends just the same.
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Really? Why would you call them in 3 months?
Let 'em go...
Because that is what he does for a job. Cleans windows. These people want clean windows. OK, they maybe deluded but their money spends just the same.
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+1
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Why not find another customer to replace them I wouldn't wait til they think they wanted cleaning then if they call you tell them you haven't got time to do them or put price up .
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Really? Why would you call them in 3 months?
Let 'em go...
Fair question. Because he is a well-priced customer in the middle of a run of four.
Vin
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I know we all get brain farts, especially Richy Wilts, he has upto 3 or 4 a day, but how do people get the idea that new glass won't need cleaning ever again? ???
Proof that they amo ng us. ::)roll
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Vin wouldn't care if he was in the middle of ten houses I wouldn't go back !!!! Or if you do then add more money on and tell him that all new customers the price has increased but existing ones have stayed the same for the time being bet that'll pi ss him off !!!
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Guessing they have gone from wooden to plastic?
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“Hi, It’s Vin from Perfect Windows, just a quick call ...”
“I’ll stop you there... this is a bit awkward.... we’ve had new double glazing fitted so we won’t need them cleaning again”
“Ah, OK, is it the glass that’s meant to be self cleaning?” (Thinks: This'll be good; wait till I tell him I clean a couple of people who were conned bought that)
“No, but new glass stays clean, doesn’t it”
“I’ll give you a call in three months and you can tell me”
Vin
Charge him double on the first re-clean. Tell him new windows are harder to clean. ;)
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Vin wouldn't care if he was in the middle of ten houses I wouldn't go back !!!! Or if you do then add more money on and tell him that all new customers the price has increased but existing ones have stayed the same for the time being bet that'll pi ss him off !!!
I have no desire to p him off.
The house is £33. It took about 25 mins when he had horrible, fiddly wooden Georgians with dodgy paint. He gives me a cheque before I start.
Now he has wide open majestic sweeps of new glass with lovely clean frames.
So, while I'd normally have dumped him and then been asked by four total strangers to go and clean their identical houses for £60 a time, I chose not to gamble.
Vin
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Really? Why would you call them in 3 months?
Let 'em go...
Because that is what he does for a job. Cleans windows. These people want clean windows. OK, they maybe deluded but their money spends just the same.
Soupy is the only member on here who actually talks sense. +1
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" We have just had new windows fitted and they are not dirty yet, can we phone you in a few weeks when they need cleaning ? " yes of course, thats understandable thanks for letting me know.
The above scenario has happened a few times to me.
Deluded, yes.
I cannot understand why somebody would want to spend few thousand on new windows and then not maintain them.
agree, don't p him off, £33 a clean and am sure it will take less time in future, thats good money ;)
Of course , they could be using the new windows as a convenient moment to have a "legitimate" reason to cancel and find a cheaper cleaner when they next need cleaning :-\
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custy had new windows fitted before last clean and they have marker pen on some of the glass, wfp didn't remove much but I don't clean from a ladder insurance etc. due again this week any suggestions. I might suggest cleaning from inside if I do what would you use, I tend to use nail varnish remover because it's free. :)
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Really? Why would you call them in 3 months?
Let 'em go...
Because that is what he does for a job. Cleans windows. These people want clean windows. OK, they maybe deluded but their money spends just the same.
Soupy is the only member on here who actually talks sense. +1
Agreed +2
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Really? Why would you call them in 3 months?
Let 'em go...
Because that is what he does for a job. Cleans windows. These people want clean windows. OK, they maybe deluded but their money spends just the same.
Soupy is the only member on here who actually talks sense. +1
Agreed +2
Agreed +3
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If they do have self cleaning glass they are usually fairly dirty by about 12 weeks , I clean a medical centre every quarter which must have paid a fortune for self cleaning glass as it is a big 2 storey building .
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Really? Why would you call them in 3 months?
Let 'em go...
Because that is what he does for a job. Cleans windows. These people want clean windows. OK, they maybe deluded but their money spends just the same.
Soupy is the only member on here who actually talks sense. +1
Steady on there silver!!! :o
Lets not get carried away ;D
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Not going to lie but if i had payed thousands for my windows cleaned i would be tempted to get away without cleaning them for a couple of months... Its kindof annoyingly understandable.
However 9/10 times 3 months turns into years and before he knows it the frames will be stained ;D
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Really? Why would you call them in 3 months?
Let 'em go...
Because that is what he does for a job. Cleans windows. These people want clean windows. OK, they maybe deluded but their money spends just the same.
Soupy is the only member on here who actually talks sense. +1
Steady on there silver!!! :o
Lets not get carried away ;D
Agreed +1
;D
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;D
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I don't see why people get so wound up by ignorance from customers. So what if they've bought some bullcrap line from a double glazing salesman? It wouldn't bother me in the slightest. In fact in three months time this customer will be grateful and far better informed than most.
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I clean for a chap who owns a company that makes conservatories
he swore blind his glass roof on his own con would never need cleaning
due to the coating that is applied on the glass
6 months later he was asking me to clean his con roof and ive
been cleaning it every 3 months ever since.. cant have own product
looking bad can he ;D
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custy had new windows fitted before last clean and they have marker pen on some of the glass, wfp didn't remove much but I don't clean from a ladder insurance etc. due again this week any suggestions. I might suggest cleaning from inside if I do what would you use, I tend to use nail varnish remover because it's free. :)
You could try putting a cloth that you have put solvent on and fixing it on to the end of your wfp and give it a few rubs to remove pen mark then wfp off!!
I tried this method with sealant and it worked well for that. I'd have thought pen is easier to remove than sealant. Good luck 😁
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I don't see why people get so wound up by ignorance from customers. So what if they've bought some bullcrap line from a double glazing salesman? It wouldn't bother me in the slightest. In fact in three months time this customer will be grateful and far better informed than most.
I agree. I posted this because I thought it showed an amusing side of human nature.
To the people saying "dump him" I have a genuine question. What benefit will it bring either my business or me to dump him?
Vin
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I don't see why people get so wound up by ignorance from customers. So what if they've bought some bullcrap line from a double glazing salesman? It wouldn't bother me in the slightest. In fact in three months time this customer will be grateful and far better informed than most.
I agree. I posted this because I thought it showed an amusing side of human nature.
To the people saying "dump him" I have a genuine question. What benefit will it bring either my business or me to dump him?
Vin
In 3 months time he will be a good customer again. And you will be able to clean those new windows and frames quicker than the old windows he had before. Sounds to me like this could become a win win situation in the future.
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I clean for a chap who owns a company that makes conservatories
he swore blind his glass roof on his own con would never need cleaning
due to the coating that is applied on the glass
6 months later he was asking me to clean his con roof and ive
been cleaning it every 3 months ever since.. cant have own product
looking bad can he ;D
Great Post Gary, really made me laugh, my aunts husband had a new conservatory put in about three years ago,
and he was ramming it down my throat about the self cleaning glass roof and how it would never need cleaning, I
said to him we will have too wait and see time will tell, he never mentions it these days. ;D ;D
Regards
Lal
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Really? Why would you call them in 3 months?
Let 'em go...
Because that is what he does for a job. Cleans windows. These people want clean windows. OK, they maybe deluded but their money spends just the same.
Soupy is the only member on here who actually talks sense. +1
He's not, he's the only who bothers to reply. Most others who do the replying talk bollox. The others have given up a long time ago.
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custy had new windows fitted before last clean and they have marker pen on some of the glass, wfp didn't remove much but I don't clean from a ladder insurance etc. due again this week any suggestions. I might suggest cleaning from inside if I do what would you use, I tend to use nail varnish remover because it's free. :)
You could try putting a cloth that you have put solvent on and fixing it on to the end of your wfp and give it a few rubs to remove pen mark then wfp off!!
I tried this method with sealant and it worked well for that. I'd have thought pen is easier to remove than sealant. Good luck
If all goes well I'll be up there Friday, so will give it a go. Cheers ;)
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Really? Why would you call them in 3 months?
Let 'em go...
Fair question. Because he is a well-priced customer in the middle of a run of four.
Vin
Cool.
I'd wait for him to catch your eye while cleaning next doors ;)
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If you have a full work load and customer says he wont need them cleaning again and someone else asks you to do there windows do you say no in case first customer wants you back.
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What do you do with customers that say winters coming can you leave them til spring. By spring you will have replaced them with decent customers. Just dumped one who said she couldn't afford windows to be done twice on trot then never replied to last text to leave gate open . Brand new A3 in drive first job this morning is houses either side it makes them look tight
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What do you do with customers that say winters coming can you leave them til spring. By spring you will have replaced them with decent customers. Just dumped one who said she couldn't afford windows to be done twice on trot then never replied to last text to leave gate open . Brand new A3 in drive first job this morning is houses either side it makes them look tight
lol, makes no difference what car they've got parked on the drive mate. I've got people here with new motors and no cash at all in the house. Cars are paid for normally on credit. If we get custies where a 12 or 15 quid is an issue, it's usually the ones with the most expensive car. ::)roll They live from day to day on, or just above what they earn. If they need new tyres or get a breakdown, then it's sleepless nights for a few months.
These people are like ducks on water. All calm on the surface, and under the surface, legs going like hell. Why do you think Wonga and all those loan companies are doing so well?
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If you have a full work load and customer says he wont need them cleaning again and someone else asks you to do there windows do you say no in case first customer wants you back.
If you are full, you are full. It serves no one to get upset about it though.
What do you do with customers that say winters coming can you leave them til spring. By spring you will have replaced them with decent customers.
I can't do as many houses in January as I can in June so it doesn't bother me.
Just dumped one who said she couldn't afford windows to be done twice on trot then never replied to last text to leave gate open . Brand new A3 in drive first job this morning is houses either side it makes them look tight
They probably are tight, that's how they can afford their A3.
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What do you do with customers that say winters coming can you leave them til spring. By spring you will have replaced them with decent customers. Just dumped one who said she couldn't afford windows to be done twice on trot then never replied to last text to leave gate open . Brand new A3 in drive first job this morning is houses either side it makes them look tight
No one buys a brand new A3 by choice PaulBen, lease all the way, no money in the bank. Ive canvassed houses with R8's in the drive, and they say theyre not spending money on getting windows cleaned. Ducks on water paul, ducks on water...