Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: david68 on September 18, 2014, 05:47:57 pm
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Nearly finished this job, but wish i never took it on.
She was a regular customer on the window cleaning, so had a few days spare to take this on.
Job was £220 for upvc clean with gutters vac out and conservatory roof clean.
Conservatory roof was 9 to 10 mtrs long, so from a ladder reaching the middle section was hard.
She offered some money, but i refused an offer if not the full amount.
Complaints was after all cleaning and washed with water based cleaning agents.
She was expecting me now to clean all with upvc cream cleaner (Like her neibour used)
All what was left was the conservatory gutters and above conservatory gutters to be vac.
When i said i will be back in an hour with the vac - these questions from her started.
She read a feedback from a customer on my facebook page, thanking me the my conservatory roof looks ne again - So she was wanting an old roof back to being new ( waste of 17 hours but a lesson learnt)(http://)(http://www.cleanitup.co.uk/smf/1411058818_con4.jpg)(http://www.cleanitup.co.uk/smf/1411058833_con-1.jpg)
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More Photos(http://www.cleanitup.co.uk/smf/1411059005_con3.jpg)(http://www.cleanitup.co.uk/smf/1411059016_WP_20140917_006.jpg)(http://www.cleanitup.co.uk/smf/1411059027_WP_20140917_002.jpg)
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There does seem like a lot of dirt on their that should come off mate? Especially on the white vertical bars.
It still looks good though compared to what it was.
How much is she offering to pay?
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Wait I think I'm looking at the before pictures!
The job looks fine to me!
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Is this before or after?
(http://www.cleanitup.co.uk/smf/1411059027_WP_20140917_002.jpg)
If its after its not a good job.
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These photos was took early, so no complete finished photos, Panels are not even cleaned on photos.
Once i knew she wanted me to use upvc cream, I was not happy to take my finished photos.
But i do get them up clean as my previous posts on here.
There was no grime left, maybe the middle may of been hit and miss due to the lenght, could not view the middle.
But panels was all cleaned but no complete after photos, not even clean the windows on con yet.
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As said no finished work just some rails, but it was all good as rails.
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Mate I think that's a good job at a fair price,I think before you even started she was going knock you.
Go back when her husbands home,knock him out then burn it down,maybe that a bit excessive but that's what I would want to after 16 hours of graft.
I feel for you ,try not to let it get to too much if that's possible
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Here is a link of my work which i posted on here before, The results was like this and she lives on the same road
http://www.cleanitup.co.uk/smf/index.php?topic=183915.msg1569673#msg1569673
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Not even the slightest upset, I give more money and time to my Cancer Charity, But all will know about this house/person as i clean most of the area,
She did offer something but i never even glanced at the offer - i just took it as less charity donations this month / year.
But a positive was your a very good window cleaner (doing house for 5 years).
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personally i would of told her that i wouldn't need to use the cream and for her to wait until the job was finished before she started questioning things, i certainly wouldn't of walked off after spending so long on it and taking it 'on the chin' so to speak
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Any way chemotherpathy treatment tomorrow, so i can have a good rest, while nurses do their work.
Just thought i would post for help towards newbies doing this work.
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personally i would of told her that i wouldn't need to use the cream and for her to wait until the job was finished before she started questioning things, i certainly wouldn't of walked off after spending so long on it and taking it 'on the chin' so to speak
The job was nearly finished about half hour left gutter vacing the side gutters of conservatory, which i forgot an attachment, so letting her know i am just popping home to get it.
Then all this upvc cream came out.
After i did the upstairs she said its looking good ( the neibour started cleaning is ledges with cream ).
So i think she wants some cream.
But with us this going on, by complete finished photos are missing to show you.
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Any way chemotherpathy treatment tomorrow, so i can have a good rest, while nurses do their work.
Just thought i would post for help towards newbies doing this work.
good luck tomorrow mate,hope all goes well.
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You've lost me here - so you got paid nothing?
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i have one word "UPFRONT"
i would never in a million years do that unless the customer pays upfront,
i had a new customer today my rules are if its over £30 its upfront or walk ,i told her not to take it personally that its just procedure and that we will do our best but we decide whats satisfactory not you and i explained that unfortunately over the years we had a handful of cases similar to this story, (all were small values) but still i would never Gamble like you did mate learn from it i would give the old Court letter system a go, but next time someone wants a big job get paid first then work ,
you will maybe loose some but you will also gain some and the way i see it is it isn't worth the stress and loss of moral being ripped off for a £10 front is annoying but on a job like that id prolly loose it and i certainly don't want to so upfront or goodbye
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Think I might have committed murder on that one. (I'm not very good with customer relations lately ;D ).
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i have one word "UPFRONT"
i would never in a million years do that unless the customer pays upfront,
i had a new customer today my rules are if its over £30 its upfront or walk ,i told her not to take it personally that its just procedure and that we will do our best but we decide whats satisfactory not you and i explained that unfortunately over the years we had a handful of cases similar to this story, (all were small values) but still i would never Gamble like you did mate learn from it i would give the old Court letter system a go, but next time someone wants a big job get paid first then work ,
you will maybe loose some but you will also gain some and the way i see it is it isn't worth the stress and loss of moral being ripped off for a £10 front is annoying but on a job like that id prolly loose it and i certainly don't want to so upfront or goodbye
Ha ha ha you are havin' a laff me of' China!
We decide what's satisfactory not you. I've heard it all now. Next you'll be asking them to do the cleaning for you.
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Any way chemotherpathy treatment tomorrow
Good luck. Hope it all goes well for you.
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i have one word "UPFRONT"
i would never in a million years do that unless the customer pays upfront,
i had a new customer today my rules are if its over £30 its upfront or walk ,i told her not to take it personally that its just procedure and that we will do our best but we decide whats satisfactory not you and i explained that unfortunately over the years we had a handful of cases similar to this story, (all were small values) but still i would never Gamble like you did mate learn from it i would give the old Court letter system a go, but next time someone wants a big job get paid first then work ,
you will maybe loose some but you will also gain some and the way i see it is it isn't worth the stress and loss of moral being ripped off for a £10 front is annoying but on a job like that id prolly loose it and i certainly don't want to so upfront or goodbye
we do this too now with one off jobs... all paid upfront or we won't book it in.
we only book in regular jobs when they have set up a direct debit too
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Ooh, who bent the finials on that conservatory ???
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how on earth has that job taken you 17 HOURS!! :o ???
f/s/g clean and roof and windows(i dont do gutter clearing)would have taken me around 5 hours.
roof 3 hours
f/s/g 1 hour
all windows and frames(and packing up) 1 hour
i would of charged £120 for roof.£60 for f/s/g plus the normal window clean price.
why havent you cleaned the edges of the conny roof?you can clearly see their still dirty.also the plastic struts and some panels still look a bit grubby.
this is how i would of done the job
f/s/g cleaned first and windows at the front of the property.pure water only.
next id clean the same on the sides and back(upper windows/f/s/g).
then id spray the finials and panels with virosol on the awkward side of the conservatory and use ladders and stand off.plug into customers outside tap and scrub and rinse everything lots of times paying particular attentions to finials and plastic struts.
then id spray a strong mix of virosol and clean the whole front and sides of the roof ,again paying a lot of attention to everything.really scrubbing and rinsing everything loads of times with high pressure from outside tap.
then id get up the ladder and check the whole roof and give a final rinse.
on to outside gutters on conservatory then switch back to pure for cleaning the windows.then pack everything away.job done.
5 hours.£200(if the normal window clean price is say £20)
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id use a radius stiff or medium mixed sill brush on a carbon gooseneck for the roof.the same for the f/s/g but with a resi neck so i could adjust the angle.
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window lickers im sure you will find this is standard procedure, as you can see another member who is quite successful also impliments this
he even gets to to direct debit it up , actually just like i do had a call now £20 upfront for the first clean and £5 a month (2 monthly job) i havnt even turned up nor has she seen me yet.
just got the mandate back..
unfortunately some customers will be out there to rip you off no matter how good the job is , always protect yourself
this is the reason why we state that we are in charge of the work quality as some of customers will require you to replace windows rather then clean to a satisfactory standard its not on every job its mainly on larger jobs then your standard domestic price..
no need for a debate i know what im doing works extreamly well and im sure it works extreamly well for others if you want to give every tom dick and harry credit especially for large paying jobs on first clean thats your decision personally ive been there done that have bags of experience and i know its a vast improvement to
how i was operating before,
Goodluck
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Dazmond, that's a sixty pounds an hour job if ever I saw one.
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Out of interest, how did you get to the roof near the wall of the house?
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i have one word "UPFRONT"
i would never in a million years do that unless the customer pays upfront,
i had a new customer today my rules are if its over £30 its upfront or walk ,i told her not to take it personally that its just procedure and that we will do our best but we decide whats satisfactory not you and i explained that unfortunately over the years we had a handful of cases similar to this story, (all were small values) but still i would never Gamble like you did mate learn from it i would give the old Court letter system a go, but next time someone wants a big job get paid first then work ,
you will maybe loose some but you will also gain some and the way i see it is it isn't worth the stress and loss of moral being ripped off for a £10 front is annoying but on a job like that id prolly loose it and i certainly don't want to so upfront or goodbye
Ha ha ha you are havin' a laff me of' China!
We decide what's satisfactory not you. I've heard it all now. Next you'll be asking them to do the cleaning for you.
i have to say thou this cracked me up i was laughing for ages i can just imagine "well here you go sir on first cleans we like the customer to clean there own windows it gives them an idea of what to expect"
"this is how you hold the pole watch where you step now"
hhahahahah ;D
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how on earth has that job taken you 17 HOURS!! :o ???
f/s/g clean and roof and windows(i dont do gutter clearing)would have taken me around 5 hours.
roof 3 hours
f/s/g 1 hour
all windows and frames(and packing up) 1 hour
i would of charged £120 for roof.£60 for f/s/g plus the normal window clean price.
why havent you cleaned the edges of the conny roof?you can clearly see their still dirty.also the plastic struts and some panels still look a bit grubby.
this is how i would of done the job
f/s/g cleaned first and windows at the front of the property.pure water only.
next id clean the same on the sides and back(upper windows/f/s/g).
then id spray the finials and panels with virosol on the awkward side of the conservatory and use ladders and stand off.plug into customers outside tap and scrub and rinse everything lots of times paying particular attentions to finials and plastic struts.
then id spray a strong mix of virosol and clean the whole front and sides of the roof ,again paying a lot of attention to everything.really scrubbing and rinsing everything loads of times with high pressure from outside tap.
then id get up the ladder and check the whole roof and give a final rinse.
on to outside gutters on conservatory then switch back to pure for cleaning the windows.then pack everything away.job done.
5 hours.£200(if the normal window clean price is say £20)
Not even tempted to explain or comment of this above post. Seems like a previous customer of mine
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Out of interest, how did you get to the roof near the wall of the house?
It was hard but all my pole are carbon so no horrible bend, and i used alot of made up quick release brushes that attch to gardeniers quck release sytem.
I was standing above with my upto 5mtr height portable tower.
Used a back sprayer mixed with chemicals to soak the roof, at be careful as all finnals was lose and made from some type of metal, they are leaning all over the place.
I use a carbon pole with a hand made 4" cobweb brush with carbon goose keck and one single fan jet to tackle finnels in the middle.
Hope this make sense
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sorry about spelling mistakes its the drugs im on at the moment,
I can re type them but those who are reading can fill the mistakes of wording
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seriously Dave, taking the money upfront i feel is the best advice you're gonna hear, my girl friend wants carpet fitted in her rental property 2 carpet fitters have
told us to pay upfront or get stuffed quite bluntly too and i honestly don't blame them as we talking about £200 here, not say £30 or £40 good customers know that idiots exist and they certainly don't want to own a carpet worth £100 cos the general public has had a change of heart...
its standard mate
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Crystal, did you get your van fibre glassed?
(sorry to hijack post)
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You've lost me here - so you got paid nothing?
She said you would pay me something, but i never even asked how much, I did say she could donate something to my Cancer charity,
She still will even text me to see where i am next month to clean her windows (as she said i am very good at cleaning windows).
To be honest she as been a nice customer up till now, But after 10 years i never had this.
Maybe i should look at payments upfront by bacs, Or stick to window cleaning and pressure washing and leave these jobs alone.
Leave this type of work to Desmond
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seriously Dave, taking the money upfront i feel is the best advice you're gonna hear, my girl friend wants carpet fitted in her rental property 2 carpet fitters have
told us to pay upfront or get stuffed quite bluntly too and i honestly don't blame them as we talking about £200 here, not say £30 or £40 good customers know that idiots exist and they certainly don't want to own a carpet worth £100 cos the general public has had a change of heart...
its standard mate
Maybe your right, but out of many of have done (which is a very lot), this is the first, But i understand do not take chases in future so i do agree, I clean most of the neibours so i will take and show pictures.
I did a free job for her mother once (fixed gutter above door) Said to her why as the family not sorted this, she replied i told them 5 years ago. Anyway she was 92 and lived next door and part of this conservatory was hers with a divided partition. ( She sent me £30 through the post ) now passed away sp all hers now
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That is a really tuff thing to swallow mate I assume she knows about your cancer what an absolute p take from her .
Most folks wont pay the prices I now quote so considering sacking off add on jobs altogether . Mike
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That is a really tuff thing to swallow mate I assume she knows about your cancer what an absolute p take from her .
Most folks wont pay the prices I now quote so considering sacking off add on jobs altogether . Mike
She knows everything, as customers know sometimes i cannot make it
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Cancer is not an excuse to pay.
But i did a excellent job thats why i wanted all my money not some like a desperate person.
But my funds that i donate to help patients while being treated, will be less this quarter of the year.
Lucky i do this work myself so no wages to pay out
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Crystal, did you get your van fibre glassed?
(sorry to hijack post)
i did dave thanks for asking! , that roofer did it sorry i should have updated that post with some pictures but ive been flat out catching up,
that roofer was over the moon easiest £160 he will earn(inc mats) it wasnt too hard i see what u ment about doing it yourself
he is due back to silicone some bits found a leak! like under the ply and around the anker point no drama!
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i give customers a choice with upvc cleans
choice 1....pole, brush, water & virosol.....is basic clean charge £?
choice 2.... using cream & non scratch scourers is restoration work for a better finish charge £££ more than basic
i tell them i cant restore f/s/g above connys, only basic, choice 1 because of reach
tony
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back on topic dave,
she knows what she is doing im sure you have done loads but im not sure if you ever mass marketed you get more messers that way,
some people feel they have done a good thing by saving money by finding any reason under the sun not to pay and rip someone off,
as i mentioned previously today i had someone who was showing all the happy customer signs recommendation next door and next door is happy with you since 2011 etc etc, a really really expensive house in sw london
regardless i told her
"Great this is how we operate first clean is double after that its strictly monthly direct debits if you are satisfied"then i found the right moment to say "unfortunately we
need to ask for the first clean payment upfront "it was £50" this is because unfortunately a small minority of customers has caused us problems" also i said "its nothing personal its just our standard procedure"
now her face slightly changed ofcorse its maybe not the best way to start off however by mentioning its nothing personal she understood how some people treat the self employed and quite frankly she knows she wouldnt risk working for free too and paid, job done well knock on the door and details exchanged she will be called within 2 weeks to be given the half price clean
everyones a winner
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i give customers a choice with upvc cleans
choice 1....pole, brush, water & virosol.....is basic clean charge £?
choice 2.... using cream & non scratch scourers is restoration work for a better finish charge £££ more than basic
i tell them i cant restore f/s/g above connys, only basic, choice 1 because of reach
tony
Choice one is what she was told, until good neibour mention cream cleaner, which took him all day and next to do his own front. Then looking at all my equiment, then on evening i think he drummed ideas to the person not happy.
My house was two house together knocked through so at the front was four large bay windows (so this job was two house together not one)
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hi david sorry to hear your not well.hope your treatment goes well tomorrow.
i suppose that explains the 17 hours on the job.if you were fully fit you d get that job done a lot quicker im sure.
add on work is harder than regular maintenance window cleaning but even so i wouldnt be happy with the job judging by the pictures but id of paid you in full anyway after all your effort.
best wishes mate
dazmond
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hi david sorry to hear your not well.hope your treatment goes well tomorrow.
i suppose that explains the 17 hours on the job.if you were fully fit you d get that job done a lot quicker im sure.
add on work is harder than regular maintenance window cleaning but even so i wouldnt be happy with the job judging by the pictures but id of paid you in full anyway after all your effort.
best wishes mate
dazmond
This is getting confusing, the finished photos are not there, due to leaving job before taking them. but i have linked on this post my standards of work.
Maybe i have not worded it right, but these pictures are showing size of job with some pictures of before and after of the little photos i took when partly cleaned, Yes if this was my finished work i would not pay myself either
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Here is the link again
Not sure if i am linking it right?
http://www.cleanitup.co.uk/smf/index.php?topic=183915.msg1569673#msg1569673
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Also this is the size of property
Google mapped it
(http://www.cleanitup.co.uk/smf/1411071973_The house of horrors.png)
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Also this is the size of property
Google mapped it
(http://www.cleanitup.co.uk/smf/1411071973_The house of horrors.png)
This is an old photo before cleaning,
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window lickers im sure you will find this is standard procedure, as you can see another member who is quite successful also impliments this
One swallow doesnt make a summer.
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I think you have been stitched up by the owner :(
I get the whole thread, and i have met customers like this before.
A chap told us we HAD to use sugar soap on his FSG. Told him no problem. Job was a quicky £50 for an hours work if that. Told him it would be £200 as using sugar soap will be far slower to apply by hand. He still wanted it doing, so like an idiot i did. I got paid the £200 and he still wasnt happy with the results. I done the whole lot again using ubik and he was over the moon. I asked for another £50 and the poop really hit the fan lol.
I got paid in the end though ;)
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Yeah, I think it was a stitch up as well.
The idea about the UPVC cleaner stuff was the excuse. If the OP had gone ahead and used it, she might have paid up as she would then have got a lot more work done for the same money. She knew how long it took when the neighbour used the stuff so she knew it'd take longer yet offered no more money.
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How would you use cream to clean on the house side of the conservatory?
I agree with the other posters - this is an excuse. A good customer gone bad. Keep her and you will end up with all sorts of issues later. If she didn't tell you how she expected the conservatory to be cleaned - just presumed how you would clean it - then this isn't your problem.
I would take small claims court action and never clean again.
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David sounds like a nice bloke, particularly with his charity work and donations.
However a small minority of people seem to think nice people are a pushover, and I do think in this case the customer has seen it as an opportunity to take advantage and not pay the full price.
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David sounds like a nice bloke, particularly with his charity work and donations.
However a small minority of people seem to think nice people are a pushover, and I do think in this case the customer has seen it as an opportunity to take advantage and not pay the full price.
This my take on this as well Andy. They agreed a price to begin with and the customer moved the proverbial goal posts.
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Thanks guys for information, She will not be getting away with it as i have found me orginal quote.
Which mentions my method i will be using.
Just had alot going on and after hospital today, i will send her a letter of future actions.
You are right being too nice can be a bad thing, But another lesson is learnt by me, But i created some nice tools to get to the middle.
Glad some of you get my post, as i was getting a little stress thinking i am not explaining myself
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Update on my message to her as follows
Me:-
Window cleaner
Sorry you are unhappy and was thinking i was going to use upvc cream.
Looking back on my notes for quoting you, It does say i will be using chemicals to clean with ( which i did Maxima & Virosol and 800 litres of purified water.
As for your front door, this was not yet finished, as i know this door leaks quite badly if i water fed it.
But it would have been done by hand, but again not using a upvc cream cleaner.
My notes on quote also say as your conservatory is very long and panels are double sided, The blind spots will be scrubbed blind with very little pressure, may not be so good results as the areas of easy reach, but trying is better than not.
Anyway you look at one of my posts on facebook and the customer said that she was well pleased with my results and her roof looks new again.
These words are from a customers who is pleased,
Reason i mentioned this is because you said your roof does not look new again.
Sorry to say if you want new, best to buy new.
But it was clean using the same methods.
My notes state the words your upvc will look fresh again and clean.
Upvc cream i would never use or quote a job using it, Reason to busy and also it needs to be hand applied like polishing a car, alot of your areas your hands could not reach, but again if you mentioned this type of cleaning method you wanted, i would have not taken the job on or quoted it.
As a good will guester i would have cream your door and porch, but to my understanding you want it applied to every part of the upvc.
You quoted that your husband mentioned i was just cleaning it the same way i would do a standard window clean, This is far from the truth even by the hours spent, But on thinking that why did he not mention this to me or you the next day, All was mentioned as job was almost completed.
You offered some part of payment, which i refused at least till i went home to view further information.
Excuse any spelling mistakes and grammar i am typing this while have a two hour dose of chemotherapy.
Bottom Line my quote was £245 with the window cleaning included.
Hours grafted 17 in total plus chemicals ect.
So please advise your amount you would like to offer for my efforts.
HER REPLY WAS
You are getting nasty now, i am not happy with this,. You have not cleaned PVC Marks all over,
Window seels all still dirty where you can stand. Scratches on my roof due to your brush.
My front door does not leak if shut properly, I am so upset with your work, as i have always been pleased with my windows when you cleaned them.
My reply
You even said on my first part of the day, i am pleased so far looking good.
So i think the nasty part is from you.
I am not a nasty person who what i have written, when your mother passed away, i even gave you the £20 for windows back to buy flowers.
I believe if i was a nasty person i would have not been a victim to this con
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I always tell the customer it's a wash and not all white will look
New but if they wanted that then I can recommend a guy that
Recons upvc conservatories and his prices start at £200 per roof
Where all I offer is a spruce up from £50 dependant on size.
Once I spay g101 with hot water the dirt falls away and the customer
Is over the moon. It's all about expectations. If I think the customer is really fussy ,
I always make sure they know what they are paying for before I start.
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'Clean' means exactly that and does not mean 'like new'.
The lady said that on the face book page another customers comments were 'looks like new'. The point is that those were a customers own choice of words and doesn't imply that David would make every conservatory 'look like new'.
The customer had false expectations and instead of paying for what was stated before hand to which she agreed, she then decided she wouldn't pay based on her own unstated false expectations.
I think the words 'reasonable' and 'fair' come into it as in 'is it reasonable and fair for her to pay for the work done or is it reasonable and fair for her to not pay for the work done'.
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I think you can kiss her goodbye as a customer ;D
Avoid the personal stuff about her mothers death. Its got nought to do with it. The judge will dismiss all that palarvar. Get a solicitors letter out to her. Leave it to them. If she texts you do not reply.
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I would have said "Excuse me we agreed a price, I have done a good job, now you need to pay, that's your end of the bargain"
The work has been done, if its not like new as she expected doesn't matter, you still did the work.
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how on earth has that job taken you 17 HOURS!! :o ???
f/s/g clean and roof and windows(i dont do gutter clearing)would have taken me around 5 hours.
roof 3 hours
f/s/g 1 hour
all windows and frames(and packing up) 1 hour
i would of charged £120 for roof.£60 for f/s/g plus the normal window clean price.
why havent you cleaned the edges of the conny roof?you can clearly see their still dirty.also the plastic struts and some panels still look a bit grubby.
this is how i would of done the job
f/s/g cleaned first and windows at the front of the property.pure water only.
next id clean the same on the sides and back(upper windows/f/s/g).
then id spray the finials and panels with virosol on the awkward side of the conservatory and use ladders and stand off.plug into customers outside tap and scrub and rinse everything lots of times paying particular attentions to finials and plastic struts.
then id spray a strong mix of virosol and clean the whole front and sides of the roof ,again paying a lot of attention to everything.really scrubbing and rinsing everything loads of times with high pressure from outside tap.
then id get up the ladder and check the whole roof and give a final rinse.
on to outside gutters on conservatory then switch back to pure for cleaning the windows.then pack everything away.job done.
5 hours.£200(if the normal window clean price is say £20)
Not even tempted to explain or comment of this above post. Seems like a previous customer of mine
Why not. I do quite a few connys, s/f/g's a year and Daz seems spot on to me. 17 hours is crazy. I bet they had it built quicker than that.
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One man 5 hours your having a laugh at 30 foot long ! And both sides particularly the back pitch towards the house. Personally it's well underpriced but neither the time or cost is the issue.
This is now quite complicated as you (by your own admission) have not finished the job, If you had and they were not happy my understanding is they should still pay for the work then make a formal complaint in writing then finally court action, with the work completed and refusal to pay you can take them to court, with your quote and pics you'd win hands down unless you wrote on the quote it will be better than new!
It has already become a personal thing between you, with little chance of settlement, it's a black art writing letters to these type of customers so no one get offended.
Get customers to pay up front ? And you decide what's acceptable ??
Sounds like the sort you see on rogue trader to me......😇
Darran
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Why did you sent her a message ref your original paperwork / quote ?
Personally I would have gone around with it to sort it out face to face but in a nice calm cool manner
Is it worth going around there and offering to finish job off (vaccing gutters) and taking care of any missed bits on conny (if there are any) ... she prob calmed down now and you as well :) ...
stand you ground on whats been quoted.
would I go to court if the above don't work ... prob not as will take too much of your time up which could be better spent elsewhere im sure.
this is my conny web page link http://www.h2oproclean.co.uk/conservatory-cleaning/
you will notice I list how I clean and what I use to clean ... I also tell them if the enquiry not from website
btw some of website still being updated but conny page is almost finished :)
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The length of time taken to do the job has nothing to do with the issue IMHO.
David is undergoing chemo which is very energy draining to say the least. How he is still cleaning windows is amasing. So its going to take him much more time to complete the job than a younger fit person. He will also know as I do that you can only charge what you think is a market related price for a job in that area.
Chemo affects your whole body including your mental ability and coherence. My brother in law says that his brain is fried and his last chemo treatment was 2 years ago.
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The length of time taken to do the job has nothing to do with the issue IMHO.
David is undergoing chemo which is very energy draining to say the least. How he is still cleaning windows is amasing. So its going to take him much more time to complete the job than a younger fit person. He will also know as I do that you can only charge what you think is a market related price for a job in that area.
Chemo affects your whole body including your mental ability and coherence. My brother in law says that his brain is fried and his last chemo treatment was 2 years ago.
As for conservatory and work did, to be honest it was a hard task. Do not want to go in chemo world.
But i have had this treatment for 10 years and will need lots more to keep things at bay,The stemcell transplant took my life twice with blood poisoning, I have signed up to a buddy list so people with the same type can talk to me when they feel upto it,
And the comment above as explained some facts.
But anyway i will die working rather than sitting around. But if anything these type of jobs are getting harder for me and fighting this women is not worth my efforts.
Yes i would have like my full money, But she offered something and at least if that offer was still available i would have donated it to Ward19 patient charity fund.