Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: JamesLord on September 02, 2014, 02:58:42 pm
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Hi All - Some advise please. for the last 10/12 months I have been using Gardiner poles, however, I have recently had customers telling me they think that the brush/pole is scratching their top sills. 1 particular customer yesterday is not happy and have advised that he feels it is my equipment that has damaged his sill and showed me black scratch marks on all of his top floor sills (2 story house) the bottom sills are fine. I have a white brush head that is meant for sills and just wondered if anyone else had experienced this as this one customer is not happy and asked me to tell him how I am going to sort the problem out or should he claim from me.
If it is the pole/brush that is scratching them each time what would you advise? has anyone else had problems with Gardiner poles doing this (I previously had Ionics and didn't have this problem).
Welcome comments and experience?
Thanks
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You need one of these James....
http://www.gardinerpolesystems.co.uk/acatalog/Brush-Socket-Angled-BRUSH_BUMPER.html
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thanks you we did buy one of these but couldn't get it to fit.... perhaps give it another try. do they go with only specific brush heads?
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thanks you we did buy one of these but couldn't get it to fit.... perhaps give it another try. do they go with only specific brush heads?
They will fit your Gardiners brush. You may need to place the bumper in very hot water first then press it on to brush.
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thanks you we did buy one of these but couldn't get it to fit.... perhaps give it another try. do they go with only specific brush heads?
They will fit your Gardiners brush. You may need to place the bumper in very hot water first then press it on to brush.
OP is using a sill brush.
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Hi All - Some advise please. for the last 10/12 months I have been using Gardiner poles, however, I have recently had customers telling me they think that the brush/pole is scratching their top sills. 1 particular customer yesterday is not happy and have advised that he feels it is my equipment that has damaged his sill and showed me black scratch marks on all of his top floor sills (2 story house) the bottom sills are fine. I have a white brush head that is meant for sills and just wondered if anyone else had experienced this as this one customer is not happy and asked me to tell him how I am going to sort the problem out or should he claim from me.
If it is the pole/brush that is scratching them each time what would you advise? has anyone else had problems with Gardiner poles doing this (I previously had Ionics and didn't have this problem).
Welcome comments and experience?
Thanks
Used correctly a pole and sill brush should not cause any scratching or damage to the sill on a window as the components are designed to not to come into contact with the sill. Of course this will depend on which product is being used, on what type of window it is and how the product is being used.
A good start, so that I can offer some further thoughts on possible causes would be a photo of the alleged damage, the window itself and the property with the window shown on it. Also if you could let me know which pole it is you are using, along with the exact gooseneck used on the brush.
As a side point the brush bumpers do not currently fit the Sill brush range.
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As a side point the brush bumpers do not currently fit the Sill brush range.
Funnily enough, I was doing a wooden framed window house today and was wondering if they are planned. Alex?
Vin
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As a side point the brush bumpers do not currently fit the Sill brush range.
Funnily enough, I was doing a wooden framed window house today and was wondering if they are planned. Alex?
Vin
They are, but we need to do a couple of tweaks to the Sill stock design first before we can get them to fit and stay on properly.
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As a side point the brush bumpers do not currently fit the Sill brush range.
Funnily enough, I was doing a wooden framed window house today and was wondering if they are planned. Alex?
Vin
They are, but we need to do a couple of tweaks to the Sill stock design first before we can get them to fit and stay on properly.
Marvellous. I look forward to testing them for you...
Vin
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Bumpers for sill brushes would be very welcome for us too
Tony
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Hi All - Some advise please. for the last 10/12 months I have been using Gardiner poles, however, I have recently had customers telling me they think that the brush/pole is scratching their top sills. 1 particular customer yesterday is not happy and have advised that he feels it is my equipment that has damaged his sill and showed me black scratch marks on all of his top floor sills (2 story house) the bottom sills are fine. I have a white brush head that is meant for sills and just wondered if anyone else had experienced this as this one customer is not happy and asked me to tell him how I am going to sort the problem out or should he claim from me.
If it is the pole/brush that is scratching them each time what would you advise? has anyone else had problems with Gardiner poles doing this (I previously had Ionics and didn't have this problem).
Welcome comments and experience?
Thanks
hi... is it possible that your using your brush at an incorrect angle? maybe try adjusting the brush down a bit via the resi-neck??
just a thought ???
tony
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You need to learn how to use a wfp and clean sills properly simples :P :P . Mike
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We had this with ionic bushes, just gone to the extreme poles and brush and not a thing,no marks should have done it years ago
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thanks all for your comments. Ive changed from a sill brush to old brush heads and have successfully put the bumpers on the old brushes so will give them a try and Alex I will take some pictures and lo.ok back at the current pole being used as my next port of call for advice was ringing Gardiner
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Adjustable Angle Extension and/or Gooseneck Extension.
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Don't understand this how come you have left BLACK marks when you say you are using a WHITE brush head?
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He is scaring the brush stock across the sill how can you not know your brush is scraping across a plastic sill . Mike
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Get some pvc cleaner and clean the black marks of
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Get some pvc cleaner and clean the black marks of
Astonish paste works fine.
With regard to op. How many houses have you got the problem with?
We had a couple of complaints about the same on bottom sills because my son insists on scrubbing the bottom of the window from the side which means the edge of his brush runs up and down the sill.
However, no complaints on top windows as he can't do that.
We have also noticed that there are 'scratch' lines in some sills that originate from the extruding process when the sills are first made/formed, so were there before the windows were fitted.
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thanks for all your comments. I will give the UPVC Cleaner a try and Astonish and see if they come out. Hard to say how long they have been like that as only just been made aware of them by 1 particular customer that isn't happy and asked what we are going to do about it, and as using a white sill brush can only assume coming from the brush head, however, we have changed the brush and put bumpers on now and will try and see if cleaning them with the above works : thanks for all the positive advice and ideas
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question for Alex, why dont you make the brush plastic in white rather than black for those careless moments when catching upvc frames etc?
not that i do :)
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question for Alex, why dont you make the brush plastic in white rather than black for those careless moments when catching upvc frames etc?
not that i do :)
Interestingly we have looked at this in the past. The black stocks do not leave black marks on the white frames in general use - the type of plastic used in the stock does not mark uPVC frames. It is usually more rubbery plastic that will leave a residue mark on the white frames.
I did have some stocks made in white plastic but they looked cheap and would make no difference to leaving marks, so did not introduce them.
If a brush (perhaps when worn or damaged) was going to scratch a window frame then this would happen regardless of the colour of the stock material.
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cheers matey,cant say ive scratched any frames with any of your brushes yet,maybe im not trying hard enough lol but i do find the extreme brush does catch the sill as i wipe across it sometimes due to the thinner bristles but never marked any yet and suppose its a play off for weight against the normal superlite!
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Just had a complaint today about marking, scratching on sills. Have attached
A couple of pics and if you zoom in you will see the problem. I guess this must be
Operator error !! But I have been in in the game for 12 months now and this is the first time I have seen this. Spent an hour with UPVC cleaner polishing the marks out.
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Just had a complaint today about marking, scratching on sills. Have attached
A couple of pics and if you zoom in you will see the problem. I guess this must be
Operator error !! But I have been in in the game for 12 months now and this is the first time I have seen this. Spent an hour with UPVC cleaner polishing the marks out.
Wow they look like really deep scratches!
Only ever have the bristles touching glass and frames, if you hear the plastic stock touching the frames or dragging along sills then you need to adjust your brush angle or technique.
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Fortunately they were just marks on the surface rather than deep scratches. As I said
I have not done this anywhere else but will certainly check my technique to make sure
Stock does not touch sills, thanks for the advice.
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I'm very OCD with WFP technique. Lol
Some guys I've seen sound like there taking chunks out of the frame work when they are are scrubbing, bristles only is how it should be, nice and quiet.
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Just had a complaint today about marking, scratching on sills. Have attached
A couple of pics and if you zoom in you will see the problem. I guess this must be
Operator error !! But I have been in in the game for 12 months now and this is the first time I have seen this. Spent an hour with UPVC cleaner polishing the marks out.
This is common when using brush at wrong angle or brush is worn.
Forget upvc cleaner use astonish paste from poundland gets rid of these
marks in minutes.
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Thanks for the advice guys
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Bit of t cut or barmans friend will get thrm out lol.
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Just had a similar issue (not caused by a Gardiner pole though).
Resolved with this:
http://www.double-glazing-parts-repairs.co.uk/upvc-scratch-remover-kit
Worked well but it's basically 4 different grits of sand paper and a 'solution' which looks suspiciously like blue tinted water.
Still £12 + 1/2 an hour = job done.