Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Mike Halliday on August 23, 2014, 12:49:22 pm
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just browsing websites looking for villas in Florida, came across this photo, at least i know the carpets will be clean :D :D
(http://www.cleanitup.co.uk/smf/1408794448_2014-08-22 21.46.57.jpg)
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Pity they couldn't set the nap before leaving ! Thought everyone did !
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Looks awful, two minutes work to reset the pile and it would look great
Simon
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Well. I never set the nap, groom the carpet , and I would like to bet the vast majority of c/c don't either.
but I do move the furniture ;D, not so sure it has in this pic.
Geoff
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I leave what i call the sargents stripes so letting agents can see its done(some aint too bright)........................Alan
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not a wise move to leave them if they are wool / wool mixes.
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If the carpet didn't look like that when you arrived, why should it look like the above when leaving?
Simon
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To be honest, I quite like the look of the wand marks and I've never met a customer that says they don't like them. Some don't want me to groom them out as they prefer it.
If they where ALL easy to vac out then i'd leave 100% of them.
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If the carpet didn't look like that when you arrived, why should it look like the above when leaving?
Simon
Because, as said by many of my customers they like them, if they are happy ,I am happy ;D
I would love to know exactly how many c/c (if they are been honest ) actually groom the carpets?
Geoff
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I brush every carpet with a Tampico brush
http://www.restormate.co.uk/epages/15094.sf/en_GB/?ObjectPath=/Shops/15094/Products/3302
Customers seem to like the attention to detail.
Simon
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I always set the pile with a groom, it only takes a few seconds, ive lost count hoh many customers have said said that my competitors dont and one reason they wont be using them again
stuart
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I always point out the wand marks at the end of the job when discussing the finished outcome.I always tell them that I can groom them out or leave them in,the majority say leave them in.
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seems quite a few on the US forums take pride in that look . I cant think of anything worse , although i do tend to groom to the bright side . Perhaps equally as bad is those plastic carpet rakes leaving lines .
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I've seen carpets permanently damaged by those thin needle rakes which are realy intended for agitation and not setting the pile,
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I always set the pile with a groom, it only takes a few seconds, ive lost count hoh many customers have said said that my competitors dont and one reason they wont be using them again
stuart
Stuart,
Really , so you did keep count of how many customers told you they prefer it ::)roll but you lost count, ok perhaps if you really need to keep count jot it down ;D
The quote that puzzles me is" ive lost count hoh many customers have said said that my competitors dont and one reason they wont be using them again" your having a giraffe, so what you are saying is they use you because you groom the carpet. what I don't understand they already are not using them again, they have you to do the job, unless of course every custy around knows that its a fatal mistake not to groom the carpet and you of course have gone into great detail with them to explain that you do ??? ::)roll
Geoff
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I always thought that customers wanted a cleaned carpet to 'look like new'.... wand marks left in doesn't achieve the appearance of any new carpet I have ever purchased...if it did the carpet would go back as faulty
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I always thought that customers wanted a cleaned carpet to 'look like new'.... wand marks left in doesn't achieve the appearance of any new carpet I have ever purchased...if it did the carpet would go back as faulty
Well I never new that !!!
Yes a custy expects a carpet to be cleaned , " look like new" I don't think so , unless of course you are one of the carpet advertising " looks like new again " which I doubt any c/c on here can do .
If you can, then please let me come and spend a day with you and show me how.
Geoff
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I am pretty sure that you already know Geoff...
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Surely as soon as you have driven off the drive the customer will be walking on the carpet and the marks will disappear very quickly.
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Not necessarily. I've seen them set into carpets permanently. Don't forget, often it is little things like this that put people off using you again, but don't say anything to you.
Simon
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After my experience of working with a US carpet cleaner in a rental villa my guess would be that the carpet in the picture is actually white or an off cream colour ad its getting rinsed through at the end of each let.
My Dad trialled some Hydrox when we first picked up the samples and everywhere he spot cleaned stood out a mile from the areas being done by the guy resposible for the area we were in.
His method, for those that dont know the story, Hyrdoforce sprayer with Clorox bleach, spray down heavy and rinse with TM & Fresh water dumped straight onto the drive.
When I questioned it he gave me a big thumbs up and in his best Mexican/English said "Is Olefin - Is Okay"
I left with my eyes on fire and my skin back to the translucent white it was when I arrived a couple of weeks earlier.
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Well pardon me I thought all GOOD carpet cleaners groomed out there wands marks after cleaning
but I must of been mistaken
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....... I,m obviously not a good carpet cleaner Stuart :)
But I did notice you did not respond to my observation that "your customer use you rather than others because you groom the carpet "
geoff
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I was once asked to leave them in as the customer liked them, I did advise against it but she was quite insistent they were left in, the next time I went to clean there there was no damage and the marks had gone but I brushed the new ones out 2nd time.
Shaun
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Geoff
I diddnt say whether or not you were a good carpet cleaner, I merely suggested that all good carpet cleaners remove wand marks after cleaner, it's somthing I was taught som 25 years ago when I got into the business
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I have had a few complaints over the years about not grooming them out so as a matter of course, do groom now far quicker than having to go back and rectify the situation at a later date. The carpet will also dry quicker it the pile is lifted with a groomer.
Personally I do think they look terrible anyway, but each to their own.
Peter
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Mind you, if you want to use the photo to demonstrate you are a c/c then it proves you have cleaned the carpet.
If you perfectly groomed out the wand marks then to the non-initiated client they may assume that if this photo was used on a c/c website it was simply a picture of a brand new carpet rather than a well cleaned carpet.
I'm not defending what was done and your criticisms could be fully justified. I'm just looking at it from another point of view.
Rog
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I think potential customrrs who have watched the NCCA video will expect there carpets to be groomed after cleaning ! WATCH THE VIDEO ! As Glyn demonstrates
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I think potential customrrs who have watched the NCCA video will expect there carpets to be groomed after cleaning ! WATCH THE VIDEO ! As Glyn demonstrates
"potential customers watching ncca video "
Seriously Stuart, Just how many of your customers have seen an ncca video?
Infact, How many customers ? have even heard of ncca ,
Geoff
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Geoff most if not all of my customers will have seen the NCCA video as it's on my website
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them pesky Lm guys can be just as guilty ;D ;D
to be honest this was me last night in a childrens nursery, should I have groomed the rotary swirls out of the carpet?
(http://www.cleanitup.co.uk/smf/1410881557_2014-09-15 18.52.21.jpg)