Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: andyM on July 24, 2014, 07:20:38 pm
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A woman saw me working last month, stopped her car and asked me if I would clean her windows.
I took a look and gave her the quote (£20 monthly) and cleaned them there and then.
While I was cleaning she was muttering about not being able to find someone to clean her conservatory roof and had had a go at doing it herself.
Her: "Do you clean conservatory roofs with the pole thing?"
Me: "Yes I do conservatory roof cleaning but i've got plenty of window cleaning customers so most of my work is window cleaning."
I finished the windows, got paid, took her number to phone next month (July) to leave gate unlocked and gave her my business card.
I then drive up the road and then start cleaning the next property when I heard my phone ring. I couldn't answer it in time and it went to voicemail.
Message: "Hi it's Janet, you have just cleaned my windows but the bathroom window is all smeary and you didn't clean the conservatory roof!".
???
So I finish cleaning the property im on then go back to see Janet. ::)roll
I then tell her I didn't say I would clean the conservatory roof? And the £20 I quoted was just for the windows, if she wanted the conservatory roof done it would be an extra £60.
Her: "Oh. ok then."
Me: "So what about the smeary bathroom window, do you want me to give it another clean?"
Her: "No don't worry about it. See you next month".
I went back today and cleaned the property again.
When I finished she again remarked that bathroom frosted window was smeary.
I asked if I could go inside and take a look.
On inspection it was plain to see that the 8 year old upvc unit had blown and condensated inside.
Me: "Ah yes the unit has blown and moisture has got in between the 2 panes of glass, if you look closely Janet you can clearly see it's inside the 2 panes and not on the outside.
Look Janet (pointing finger) can you see that?"
Her: No? But I will call the window man and see if I can get it changed.
Me: ::)roll
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i think she might be an alright customer from now on
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I then tell her I didn't say I would clean the conservatory roof? And the £20 I quoted was just for the windows, if she wanted the conservatory roof done it would be an extra £60.
Her: "Oh. ok then."
She took that well! I think she's a keeper!
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A good few years ago When 100% trad, I got asked by a dippy blonde to clean her windows. She turned out to be a bint called Chantelle who'd been on big brother or something.
After parking at her flat and while getting my stuff out the back of the van, she come out with a couple of cloths and a spray bottle of window cleaner.
I sort of was a bit puzzled when she said words to the effect of 'what a good idea, you've got your own cleaning equipment' and off she went back inside her flat.
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I then tell her I didn't say I would clean the conservatory roof? And the £20 I quoted was just for the windows, if she wanted the conservatory roof done it would be an extra £60.
Her: "Oh. ok then."
She took that well! I think she's a keeper!
Her reply of "Oh. ok then." came across to me to mean that if it cost extra she would rather not bother.
From previous experience I can see we will be parting ways in the near future. :D
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A good few years ago When 100% trad, I got asked by a dippy blonde to clean her windows. She turned out to be a bint called Chantelle who'd been on big brother or something.
After parking at her flat and while getting my stuff out the back of the van, she come out with a couple of cloths and a spray bottle of window cleaner.
I sort of was a bit puzzled when she said words to the effect of 'what a good idea, you've got your own cleaning equipment' and off she went back inside her flat.
Yeah I think it's public knowledge that she is a bit fick. ;D