Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Mike Mahoney on July 14, 2014, 06:19:08 pm
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Hi Guys,
Approx, how long should it take to clean 76m2, carpet light soil no blacktop, 70 x loose furniture bum only, 13 stools, 57 dinning chairs, 12.5 linear metres fixed seating bum only, 1 x 7x4 foot rug, truckmount with one operative.
This is a live job in Chorley which has already been completed and the client is not happy and wants a re-clean from a different firm, I sub out this work as we clean all the kitchens for this national pub company.
I fully appreciate that its not the time taken to do the work, its the expertise and results that count.
Cheers
Mike
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4-6 hours with a TM.
Simon
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How long did it take them?
People underprice jobs tend to rush them.
Simon, bit quick, whats that splash and dash. ;) ;D
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Which pub is it ?
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Thanks for the responses,
According to the client hour and half on site, there is always an element of who is telling the truth and people, especially pub landlords tend to lie as they dont pick up the tab as this most of this work is done direct with the brewery, but they always want the extra pound of flesh.
This is not verbatim, but the complaint read like this.
operative arrived on site, asked the landlady who was moving all the furniture as that was not his job, the landlady then helped him to line up all furniture, she then presented him with the rug and he promptly told her the rug was not in the price. ( I added 4m2 of carpet to cover the rug clean) The client says all was done in 1.5 hours.
This guy has done quite a bit of work for me over the last two years but this is second issue in as many weeks, 1st one was 50m2 carpet + stairs, sodden with cat p**s. Total time on site 30 mins, and two days later carpet still stinking.
Regards
Mike
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Glyn,
Ash Inn,The Beumont, Why ?
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I'm not a TM user but have used them and subbed TM users in the past. I imagine not all operators can do that amount in the time Simon can. Everyone is different and even if it can be done in 6 hrs the operator will allocate it as a full day as their would not be time to fit any more jobs in that day anyway! I know operators who could do that in Simons time and I know some that would take a day and a half to do it!
1.5 hrs! Not possible if done properly!
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You really should of liaised with the carpet cleaner first with regards to the moving of furniture before he started. We don't mind moving furniture as we always have 2 operators on these size of jobs anyway but some carpet cleaners are really precious about moving furniture. Also when I used to sub out carpet cleaning I always used to dictate the time to the carpet cleaner ie I told them what timescale I would expect the work to take ect
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Thanks again,
all that was done, told him the pub was trading, told him all requirements, and why this job had to be done in the evening etc, told him that furniture would have to be moved and the client was not responsible for doing this.
Cheers
Mike
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Sub it to me I'll do it properly!
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Seriously though, some people will take their eye off the ball if they get comfortable. Tell your sub work will never be guaranteed if you have any more complaints.
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The Beaumont ?
I know that place, wasn't it closed for some time ?.
Reason I asked was I know of another pub in the area that is in a right state.
I take it it was a cheap price ?.
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Hope you get it sorted sounds like a case of their word against his and it may be just that his face did not fit or they are professional complainers ;D
The proof is in the cleaning, have you had a look at the work he's done.
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Glyn,
you tell me, dont know if we can put prices on here it was more than 320, less than 390 if that makes sense?
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It's too cheap Mike by the sounds of it to me.
If you want an opinion on it I could call in and let you know what state it's really in.
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that's some exaggeration to say he was only there for an hour and a half if he was indeed longer on site.
Me personally i'd do it in a day without breaking my back. So around 8 hours with a high powered portable (maybe a bit less or longer depending on the state of it). Obviously would save time not having to fill and empty with a TM.
£350? seems cheap for all the upholstery.
To be fair to him regarding the other complaint, cat urine can be very hard to remove fully. Sometimes requires replacing underlay and determining exactly where the urine is. 30mins far too quick though.
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It's too cheap Mike by the sounds of it to me.
If you want an opinion on it I could call in and let you know what state it's really in.
Where are you based Glynn ?
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Leyland Mike.
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Thanks everybody,
The responses have been very helpful, we clean approx 20 pubs per month, kitchens & builders cleans, I feel I may need to go on a carpet cleaning course or two, not to start carpet cleaning but to gain some basic knowledge as results and prices seem to be all over the place,
cheers for all the help.
regards
Mike ???
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I guess the question would be how much can you afford to pay out for a better job?
Shaun
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I guess the question would be how much can you afford to pay out for a better job?
Shaun
Not at all Shaun,
I think the initial question was quite clear, what I have to do is keep an open mind, the cc in question is a member of this forum and I informed him that I would be seeking advice in nature of the complaint, I have three sides to deal with, the cc, the landlady and the client, I have been asked to give an opinion on a service which I sub out therefore I thought it might be best to ask a question on a forum which is supposed to be unbiased and frequented by professionals, if it appears that I have been price shopping that was not the intention, in terms of how much can I afford, that is not an issue, that will be decided once I have had the site visited by a similarly experienced cc who I will ask to submit a report and quotation in order to resolve the issue to both mine and the clients satisfaction.
Regards
Mike
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Mike, rather than going on training courses you would be better off asking people to go out with them on this type of job. I have just got back from a job now 61 chairs (Seats only), 6 x tub chairs, 1 x 2 seater settee 21 mtrs of bench seating about 100 sq mtrs of carpet, high level of soil in everything and lot of chewing gum on the carpet. 2 x guys and a truckmount 7 hours (working flat out). By going out with somebody you would see how conscientious they are personally, it is all about being geared up for the type of work you are doing.
Peter
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Hi Peter,
if thats an offer, I would jump at the chance, next time you are on a large commercial job, we are based near Manchester but travelling to gain a bit more knowledge not an issue.
Regards
Mike
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Mike. I would still keep an open mind on pricing as the prices mentioned on this forum does not mean that it's the average pricing of the average carpet cleaner as i find everything is inflated on this forum including many a ego! ::)roll
Some on here are not taking into account the fact that it's regular work off you and and it's going to be a discounted rate so i see nothing wrong with the price, maybe at the lower end but not a silly price where he needs to rush.
The price he charged does not mean he was right to stay only 1.5 hrs if true.
Also when i'm subbing for companies like yours i would not charge the same amount for a pub that took a day to do as a high end office that took a day to do as i would know that you would get less for the pub and i would want you to get a decent kick back from it. Like i said this type of work is not priced like a one off.
You will get some great advice on here but when comes to pricing and how big their hose is, i take with a massive pinch of salt. ;D
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I would of thought that considering this is an ongoing source of work for the carpet cleaner,he would want to complete the work to the best of his ability and leave the customer happy.
The price of the job shouldn't be an issue, if I take on a job for £30 or £130 I still give it my full100%. If the price isn't right don't do it. I couldn't leave a job I'm not happy with.
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Seems to me you have to much to lose by not sorting it out quickly, go back get it done properly (ask Peter Maybury if he could do it, you could then go with him) sack the guy you have been using straight away, he could cost you thousands in lost business and reputation.
Bottom line is ' nip it in the bud now'.
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As Tony, I would allow the day to do the job. I might even get a helper on the job, depending how it looks.
Price is a minefield, 400 to 700
Carpet cleaning standards and price vary HUGELY.
Some say they work quick, but to what standard?
1.5hrs no way can that be done. (sounds like pub exaggerating)
Btw thats 800 sq ft of carpet, for those who work in foot.
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This job is just down the road for me so I would have cleaned the carpet with a TM and RX20 which would get it super clean in just over an hour. The upholstery also with a TM and another three hours or so to do that.
Hopefully the original guy will go back and produce the quality result the client was entitled to.
Simon
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Simon, is that with one operative or more than one (I realise you have greater capacity than most)?
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One man could do that, no problem and get it sparkling too. No excuse for the guy that did this job, other than trying take the p__
Simon
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Well Mike, - I reckon you've got your answer for future cleans of these public houses.
With both Glynn & Simon within striking distance of them, these pubs could get the first class clean they should receive in the future. Downside might be that it would cost that much more. But then the old adage - you get what you pay for.
I certainly wouldn't do it within the price range you indicated - but then I'm not in that part of the country
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Gents,
thanks for all the responses, food for thought over the next few days and will have to speak to the PMs on a way to go forward, I could really do without the carpet cleaning but I agreed to cover all aspects of work to keep my stuff coming in.
Cheers
Mike