Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: david@zap-clean on July 04, 2014, 03:50:33 pm

Title: Interesting 'call-back' today
Post by: david@zap-clean on July 04, 2014, 03:50:33 pm
I was called back today for a carpet clean I did a couple of days ago: Natural coloured wool, cut-pile.

The customer was complaining of 'dark spots' all over the cleaned carpet.  When I arrived I found they'd put small bits of masking tape all over their carpet, to show me where the problem dark spots were.

Examining the spots with a microscope showed that these spots were in fact naturally occurring darker wool fibres in the carpet - in other words they'd always been there!

I explained that, now the carpet was cleaner it was also lighter, but the dark bits remained dark - so they showed up more clearly than before cleaning.

They were not convinced. So I asked them if they had a bit of the carpet that would definitely not have any staining on (e.g. an old off-cut)... Which they did.  And that piece also had dark spots on it.  So now they were convinced!

Ah well.... live and learn  ;)
Title: Re: Interesting 'call-back' today
Post by: John Kelly on July 04, 2014, 03:55:44 pm
Yep I had that a few times.
Title: Re: Interesting 'call-back' today
Post by: wayne zabel on July 04, 2014, 04:10:38 pm
I find these "flecky" carpets can be a pain when cleaning as lots of the time you don't know if its a natural fleck of a spot of soiling.I often get down on my knees to examine further. ;D
Title: Re: Interesting 'call-back' today
Post by: elliott cleaning on July 04, 2014, 06:49:11 pm
I'm impressed, David.  I carry a magnifying glass on the truck - but a microscope  8) - I ain't got space for all that auxiliary paraphernalia. ;)
Title: Re: Interesting 'call-back' today
Post by: david@zap-clean on July 04, 2014, 07:23:56 pm
I'm impressed, David.  I carry a magnifying glass on the truck - but a microscope  8) - I ain't got space for all that auxiliary paraphernalia. ;)

Yes you have, and you can afford one:

http://www.ebay.co.uk/itm/Mini-Pocket-LED-UV-Jewellers-Loupe-60x-Microscope-Glass-Jewellery-Magnifier-/370954725162?pt=UK_Jewellery_Watches_JewelleryBoxes_Supplies_CA&hash=item565e9fe72a

Title: Re: Interesting 'call-back' today
Post by: elliott cleaning on July 04, 2014, 07:59:04 pm
Yes, your right David - but you have no idea how much other crap I cart around with me
Title: Re: Interesting 'call-back' today
Post by: Radek Jablonski on July 04, 2014, 08:06:31 pm
I have this one: http://www.amazon.co.uk/Carson-MM-200-Mikroskop-LED-60-100pocket/dp/B000P8AUMU/ref=sr_1_15?ie=UTF8&qid=1404500727&sr=8-15&keywords=pocket+microscope
veryyy goood one!