Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dave f on July 02, 2014, 02:11:57 pm
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ive got a real nasty custy shes very rude but her husband such a nice guy.one ocation i was out collecting .called at this house a day early. as she went to get some money. she said under her breath .you must be desprate for the money.quick thinking me said when she came back said acctually i not desprate for the money.im going to a close relatives funaral.{lie} her face droped as she thought i had not caught what she had said .turns up this month and said i whant you to do the windows every couple of months ok????.not a chance i dont do every couple of months.ok. by this time id had enough.then the poor husband had come out to say hello.so i told him the score.he just said ignore the stupid bitch just carry on as usual. ;D he says all her family are the same cos they have a few quid they are ignorant and rude they are at least in there late 60s. he must put up with some right shyte.
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I used to but stopped cleaning long time ago only have nice people on me books
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I used to but stopped cleaning long time ago only have nice people on me books
Same here,
May come over as a bit unprofessional but if I get spoken to like shyte thats what they can expect back, give as good as you get. Afterall I work for myself and choose how, when and where and for who I work. Money doesn't even come into it for me, if I feel I am not being treated as an equal and without respect, I walk ! ;)
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It's odd but pretty much everyone I haven't really liked over the past few years has dumped me within about three cleans.
One exception was a terrifically snotty woman who was thoroughly unpleasant to me on her first clean. I finished and said something like "I've done your windows but I think it's important to enjoy my work. You were pretty rude to me today so I'm not charging and I won't be coming back. Cheerio". She just slammed the door and I walked away half an hour of life wasted but happy.
Vin
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I used to but stopped cleaning long time ago only have nice people on me books
+1
I don't have any of it I've got enough work to be fussy ;D
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I used to but stopped cleaning long time ago only have nice people on me books
+1
I don't have any of it I've got enough work to be fussy ;D
+2
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One exception was a terrifically snotty woman who was thoroughly unpleasant to me on her first clean. I finished and said something like "I've done your windows but I think it's important to enjoy my work. You were pretty rude to me today so I'm not charging and I won't be coming back. Cheerio". She just slammed the door and I walked away half an hour of life wasted but happy.
There is no way i would have walked away without charging her first, 1st thing she got away with being very
rude to you. 2nd thing she got away without paying for a service you provided. She wins. :o
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I did have one, dog ugly and was right up herself and just plain rude. I got a window cleaner in Andover to take the job off me.
Cheers Wayne.
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Not a customer no, but theres this bloody window cleaner in Hants that is a complete mon g...
Supports QP Lucky and is just all round irritating...
Just joking Steve, love you really ;D ;D ;D
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Where abouts in Hants are you wonkey?
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I'm in Bristol hector me old bean (originally Derby) but know steve through a mate
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Not a customer no, but theres this bloody window cleaner in Hants that is a complete mon g...
Supports QP Lucky and is just all round irritating...
Just joking Steve, love you really ;D ;D ;D
LOL Still got the hump :P.
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Which customer was that then Steve ?
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I had a snotty customer back in 2005, large house. anyway I finish the job, and wait for payment and she chucks the money out of the window at me (in notes) no kidding . So I rang the doorbell again, she opens the door and i say hiya all done, that's £xxx please.
I just paid you she said. Im like..erm no you didn't. She then says yea I did I gave you the money just now. im like opening my pockets, erm nope sorry I don't have it. Shall I pop back later?
I JUST PAID YOU, she goes..so im like no you haven't, where is it then? in frustration she barges past me delves into the hedges and picks up the notes that fell on the floor...THERE she goes
Im like oh how did it get there? im sure you hadn't paid me.. thanks again.
Right away I took her off the books, and she left a message 3 months later asking why I hadn't been again...honeslty do I need to explain??
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One exception was a terrifically snotty woman who was thoroughly unpleasant to me on her first clean. I finished and said something like "I've done your windows but I think it's important to enjoy my work. You were pretty rude to me today so I'm not charging and I won't be coming back. Cheerio". She just slammed the door and I walked away half an hour of life wasted but happy.
There is no way i would have walked away without charging her first, 1st thing she got away with being very
rude to you. 2nd thing she got away without paying for a service you provided. She wins. :o
Well said Lal :)
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All of 'em.
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I had a snotty customer back in 2005, large house. anyway I finish the job, and wait for payment and she chucks the money out of the window at me (in notes) no kidding . So I rang the doorbell again, she opens the door and i say hiya all done, that's £xxx please.
I just paid you she said. Im like..erm no you didn't. She then says yea I did I gave you the money just now. im like opening my pockets, erm nope sorry I don't have it. Shall I pop back later?
I JUST PAID YOU, she goes..so im like no you haven't, where is it then? in frustration she barges past me delves into the hedges and picks up the notes that fell on the floor...THERE she goes
Im like oh how did it get there? im sure you hadn't paid me.. thanks again.
Right away I took her off the books, and she left a message 3 months later asking why I hadn't been again...honeslty do I need to explain??
That is very nicely done on a number of levels !
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The best ones are the customers who look down on you because were "poor windies, and lowest of low"
I remember this one customer almost trying to embarrass me infront of her friends saying " didnt you want to do a better job when you left school? Doesnt it annoys you cleaning bird poop for a living? Etc
So later i used my dads audi to collect her money... He jaw nearly dropped when i asked if she liked my new car ;D
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The best ones are the customers who look down on you because were "poor windies, and lowest of low"
I remember this one customer almost trying to embarrass me infront of her friends saying " didnt you want to do a better job when you left school? Doesnt it annoys you cleaning bird poop for a living? Etc
So later i used my dads audi to collect her money... He jaw nearly dropped when i asked if she liked my new car ;D
But it was your dads Audi? ::)roll
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Rolling up to a customer in a nice car can have two effects;
1, They think you must be charing too much
2, You must be good to have so many customers to have a car like that.
I've got a Merc CLK convertible
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It doesnt matter who's car it is....
And it doesnt matter what the customer thought i wouldnt clean her property again with the stinking attitude she had...
I binned them anyway! That was the point just to make them think i was earning more than them!
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It doesnt matter who's car it is....
And it doesnt matter what the customer thought i wouldnt clean her property again with the stinking attitude she had...
I binned them anyway! That was the point just to make them think i was earning more than them!
Haha of course it matters whose car it is. Why would anyone care what anyone thought of them anyway.
Why don't you hire a ferrari for the weekend and drive it whilst collecting.
That'll show em whose boss ;)
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It doesnt matter who's car it is....
And it doesnt matter what the customer thought i wouldnt clean her property again with the stinking attitude she had...
I binned them anyway! That was the point just to make them think i was earning more than them!
Haha of course it matters whose car it is. Why would anyone care what anyone thought of them anyway.
Why don't you hire a ferrari for the weekend and drive it whilst collecting.
That'll show em whose boss ;)
Seeing the words "nice car" come out of her mouth was enough to please me:)
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My bloody wife is my worst customer
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I got one. Well, the wife is really nice, and wants her windows cleaned regularly every month, sometimes more often than that as I am in her road every Friday. Her husband, however, always sends me away, and comes across to me as though I am not fit to be under his shoe.
Today he sent me away again. Had his wife answered the door, she more likely than not would have been happy for me to work away.
Sorry if I am hijacking this thread, but seriously guys, what would you do? When I turn up next week, she will probably ask me to do hers, but her husband's attitude is beginning to get under my skin, and I am close to telling her so.
John
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I got one. Well, the wife is really nice, and wants her windows cleaned regularly every month, sometimes more often than that as I am in her road every Friday. Her husband, however, always sends me away, and comes across to me as though I am not fit to be under his shoe.
Today he sent me away again. Had his wife answered the door, she more likely than not would have been happy for me to work away.
Sorry if I am hijacking this thread, but seriously guys, what would you do? When I turn up next week, she will probably ask me to do hers, but her husband's attitude is beginning to get under my skin, and I am close to telling her so.
John
GoCardLess mate.
Once a month, 1st of the month. Job done.
Or, say to Mrs Lovliness- 'your lad seems a bit if a tw@. If you see me about, flick the kettle on and give me a shout'
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I got one. Well, the wife is really nice, and wants her windows cleaned regularly every month, sometimes more often than that as I am in her road every Friday. Her husband, however, always sends me away, and comes across to me as though I am not fit to be under his shoe.
Today he sent me away again. Had his wife answered the door, she more likely than not would have been happy for me to work away.
Sorry if I am hijacking this thread, but seriously guys, what would you do? When I turn up next week, she will probably ask me to do hers, but her husband's attitude is beginning to get under my skin, and I am close to telling her so.
John
GoCardLess mate.
Once a month, 1st of the month. Job done.
Or, say to Mrs Lovliness- 'your lad seems a bit if a tw@. If you see me about, flick the kettle on and give me a shout'
Thanks for the reply. She has always paid on the day, usually more than I ask for, so being paid isn't the problem. She's a great customer, he's the fly in the ointment! When I see her next I think I will explain that I don't think her husband wants me to call there, as he always unhesitatingly tells me I am not wanted that day whenever he answers the door. I appreciate her as a customer, but I am not comfortable with the knowledge that he doesn't want me on their property; and see what she says.
John.
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she may have had an affair withe the old windy and thinks you are compation ;D
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I got one. Well, the wife is really nice, and wants her windows cleaned regularly every month, sometimes more often than that as I am in her road every Friday. Her husband, however, always sends me away, and comes across to me as though I am not fit to be under his shoe.
Today he sent me away again. Had his wife answered the door, she more likely than not would have been happy for me to work away.
Sorry if I am hijacking this thread, but seriously guys, what would you do? When I turn up next week, she will probably ask me to do hers, but her husband's attitude is beginning to get under my skin, and I am close to telling her so.
John
GoCardLess mate.
Once a month, 1st of the month. Job done.
Or, say to Mrs Lovliness- 'your lad seems a bit if a tw@. If you see me about, flick the kettle on and give me a shout'
Thanks for the reply. She has always paid on the day, usually more than I ask for, so being paid isn't the problem. She's a great customer, he's the fly in the ointment! When I see her next I think I will explain that I don't think her husband wants me to call there, as he always unhesitatingly tells me I am not wanted that day whenever he answers the door. I appreciate her as a customer, but I am not comfortable with the knowledge that he doesn't want me on their property; and see what she says.
John.
If you're always there on a specific day-get her to text you if she wants you.
Or-this Malay be a bit harder-have a chat with the fella. There may be another reason why he is less than pleased to see you. Could be a conversation away from the pair of 'em being cracking customers
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I have a similar customer, been doing them for 6 years. Wife lovley lady, shes the one who wanted a window cleaner, husband to start with wouldn't even talk to me or acknowledge me.
One day I overheard them arguing about using me, he was objecting to her having to pay someone to clean the windows when he can do it himself. Her reply to him was, well if you actually DID clean them like you said you would I wouldn't be paying for the service of a window cleaner to start with; but in the 20 years I have lived here you have never actually done them amongst other things I wont mention..so we are keeping him. lol
As time went on though he softened the day he grunted to me in acknowledgement I nearly fell over took about 4 years though.
Then one day I knocked on the door, and wife wasn't in, hello sir I have finished cleaning your windows here is your bill. He sort of grunted to me 'I suppose ill get the money hang on' he comes back hands me the money and says to me how comes when you use your bush thingy the water dries off and leaves no marks on the glass?
I explained to him that we use de-ionised water, showed him the setup he asked me how do I know my water is pure? my reply was well I test it using a tds meter, if it reads 0 its pure if it goes to 1 or above it the resin needs to be changed. How can you trust that tds thingy he says. I say because it takes two measurements, first it measures the voltage across the water, it then compairs the resistance with the terminal voltage and you get a figure in microsemens which is a measurement of conductance; 100% Pure water is in fact an insulator to electric charge, so the less conductive the water the purer it is then the final figure in microsemens is converted to TDS total dissolved solids which is an calucalted estimation of howmany dissolved solids per million are in the water. I want 0 so I keep it at 0 and change it as soon as it goes to 1.
He was very impressed with that, and it turns out he used to work for Marconi as a radar specialist in the 1970's
from then on we get on fine..
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'you get a figure in microsemens which is a measurement of conductance''
;D
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'you get a figure in microsemens which is a measurement of conductance''
;D
LOL. Sounds more like a measure of sperm count.
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I don't have to get along with a customer. Neutral will do. It can even be mildly fractious. However, if I sense that I'm starting to become the scapegoat for other problems or personal issues they might have, the service ends.
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'you get a figure in microsemens which is a measurement of conductance''
;D
LOL. Sounds more like a measure of sperm count.
He means microsiemens; fortunately phonetically it sounds the same!
;D
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He means microsiemens; fortunately phonetically it sounds the same!
;D
Ohm no he doesn't.
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Get yer COAT!!!!!!!!!!!!
(http://www.cleanitup.co.uk/smf/1405865655_referee.gif)
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Spelling was never my strong point, or maths...prob why I'm a Window cleaner. ;D
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He means microsiemens; fortunately phonetically it sounds the same!
;D
Ohm no he doesn't.
[/quote]
Watt you on about?
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It's the over friendly ones that are worse. ''do you want a cuppa and a 12 hour chat about my sisters dead cat'' etc