Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dave f on June 27, 2014, 06:44:15 am

Title: lost 2 long teerm custys
Post by: dave f on June 27, 2014, 06:44:15 am
i got a call of a longterm custy cancelling has his son is starting up.ok i can l ive whith that. he was a good custy i even did his windows a few times for nowt when he lost his job. then started again when he got a new job.but when i went to collect next door he had the balls to let him get the other custy.just gose to show they aint no loyalty. ;D any way got one account to replace the 2
Title: Re: lost 2 long teerm custys
Post by: lee_dewing on June 27, 2014, 08:13:35 am
Like i was told a few years ago Dave their customers not your friends.

I still have trouble with that, always friendly with customers probably say 10% of custies are really decent rest would step over you if you were laying in the front garden  ;D

Custies pay the bills give em a little bit of talkie time to the ones that want it but I do have to say "must get on after a few minutes"

Most people happy as long as their talking about themselves ::)roll

If guys son throws in the towel take custie back at a dearer price.
lee
Maybe egg their windows ;D
Give new windie the pratice (joke!)
Title: Re: lost 2 long teerm custys
Post by: dazmond on June 27, 2014, 08:34:47 am
we ve all had the same mate.truth be told the customers can chop and change or cancel whenever they want.im sure some of my customers didnt think id still be cleaning their windows 21 years later!! ;D ;D

remember there is always another customer just around the corner.fair play for cleaning his windows for nothing when he lost his job.what a saint!!i wouldnt of done it.no way! ;D
Title: Re: lost 2 long teerm custys
Post by: C o z y on June 27, 2014, 08:41:31 am
Strange to clean for nothing. IMO it lowers the worth of your service. It looks like "Yes, I clean your windows for 20 quid, but I could just as well do the job for free"

It's like buying a sofa for 1000 quid, then seeing it in a sale for 400 quid. I don't clean a single pane of glass for free. Wonder if I've lost customers because of that. Who knows, who cares? Like Daz says, "there is always another customer just around the corner"
Title: Re: lost 2 long teerm custys
Post by: dazmond on June 27, 2014, 08:51:36 am
i do clean a few of my neighbours free when i clean my own and my brothers new house(which i would charge £25 if he was a civilian!)but not regular customers! ;D
Title: Re: lost 2 long teerm custys
Post by: Klean07 on June 27, 2014, 08:58:42 am
I charge my neighbours the going rate end of!
Title: Re: lost 2 long teerm custys
Post by: G Griffin on June 27, 2014, 09:05:48 am
i got a call of a longterm custy cancelling has his son is starting up.ok i can l ive whith that. he was a good custy i even did his windows a few times for nowt when he lost his job. then started again when he got a new job.but when i went to collect next door he had the balls to let him get the other custy.just gose to show they aint no loyalty. ;D any way got one account to replace the 2
Lost two and replace with one?
You're doing it wrong.
Title: Re: lost 2 long teerm custys
Post by: oldman on June 27, 2014, 09:20:53 am
i got a call of a longterm custy cancelling has his son is starting up.ok i can l ive whith that. he was a good custy i even did his windows a few times for nowt when he lost his job. then started again when he got a new job.but when i went to collect next door he had the balls to let him get the other custy.just gose to show they aint no loyalty. ;D any way got one account to replace the 2
Lost two and replace with one?
You're doing it wrong.

Not if he earns more money from the one  ;).
Title: Re: lost 2 long teerm custys
Post by: G Griffin on June 27, 2014, 09:34:40 am
i got a call of a longterm custy cancelling has his son is starting up.ok i can l ive whith that. he was a good custy i even did his windows a few times for nowt when he lost his job. then started again when he got a new job.but when i went to collect next door he had the balls to let him get the other custy.just gose to show they aint no loyalty. ;D any way got one account to replace the 2
Lost two and replace with one?
You're doing it wrong.

Not if he earns more money from the one  ;).
Oh, yeah.
Title: Re: lost 2 long teerm custys
Post by: ben M on June 27, 2014, 09:38:11 am
I charge my neighbours the going rate end of!
me too,i am not a charity!
Title: Re: lost 2 long teerm custys
Post by: Soupy on June 27, 2014, 09:47:02 am
Don't clean windows for free. Ever. No matter what. This is your job, it's what you get paid for. I'd never ask anyone to do their job for free, so why should I do mine?
Title: Re: lost 2 long teerm custys
Post by: Ian101 on June 27, 2014, 09:51:26 am
just gose to show they aint no loyalty.

there is but to his son and not you.

as others have said doing em for free  ::)roll ... only thing worse is a non payer  :(

wait till son jacks it in and ask to come back ... charge extra and tell em our best deals are for our current customers ,,, were not SKY TV  ;D
Title: Re: lost 2 long teerm custys
Post by: dave f on June 27, 2014, 01:20:42 pm
i had done his windows he is a fellow biker and had lost his job due to illnes he was a wagon driving instructor..
Title: Re: lost 2 long teerm custys
Post by: Johnny B on June 27, 2014, 07:59:53 pm
i had done his windows he is a fellow biker and had lost his job due to illnes he was a wagon driving instructor..

... and he still sacks you.

John
Title: Re: lost 2 long teerm custys
Post by: dave f on June 28, 2014, 02:48:51 pm
im a soft touch .not any more  >:( once bitten
Title: Re: lost 2 long teerm custys
Post by: Johnny B on June 29, 2014, 04:51:34 pm
im a soft touch .not any more  >:( once bitten

Me too Dave.

John
Title: Re: lost 2 long teerm custys
Post by: G Griffin on June 29, 2014, 06:42:25 pm
im a soft touch .not any more  >:( once bitten
Was it Suarez?
Title: Re: lost 2 long teerm custys
Post by: C o z y on June 29, 2014, 07:02:18 pm
Griff! Get it.
Title: Re: lost 2 long teerm custys
Post by: G Griffin on June 29, 2014, 07:08:04 pm
 ;D
Title: Re: lost 2 long teerm custys
Post by: barry mallett on June 29, 2014, 10:55:47 pm
I had one similar a few years back . Cleaned her windows for 10 years always made me a cuppa a very pleasant woman . Then tells me I'm sacked cos her nephew is starting up . 6 months later she asks me back cos he fell off his ladder broke both his ankles . What shame I said while ping myself inside . Took her back at an increase and she's been good as gold ever since  ;D