Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: david mark on May 19, 2014, 05:36:55 pm

Title: Re Staff
Post by: david mark on May 19, 2014, 05:36:55 pm
I pay £300 per week for £750 worth of work completed 1 man 1 van per week x 3 employees they work 7.30 till 3.00 however 1 of the guys seems to come back between 1.30 and 2pm he seems to think that as his completed £150 a day he can finish before 3pm. I have had no complaints yet, but I'm concerned he maybe rushing his work. Have confronted him on this but he seems to think that its ok. Trying to think the best way of dealing with this any advice would be appreciated
Title: Re: Re Staff
Post by: Clean-it services on May 19, 2014, 05:53:27 pm
If he completes all the work you have given him with no complaints what's the problem?
Title: Re: Re Staff
Post by: J.D on May 19, 2014, 06:16:07 pm
I agree! The works done, no complaints. What's the problem?
Title: Re: Re Staff
Post by: TomCrowther on May 19, 2014, 06:18:31 pm
Check his work is up to standard.
Title: Re: Re Staff
Post by: Edge Clean on May 19, 2014, 06:23:08 pm
Add a few extra jobs to his daily worksheet to keep him out until 3, more profit for yourself then ;)
Title: Re: Re Staff
Post by: Soupy on May 19, 2014, 07:26:36 pm
What do you want him to do? Slow down? He gets no complaints. If you tell him not to come back till 3 he'll be doing other stuff on your clock. Either pay him by the hour or give him more work.
Title: Re: Re Staff
Post by: david mark on May 19, 2014, 08:18:38 pm
He has only worked for me for 3 months but the agreed time was7.30 to 3pm have checked his work seems  ok but I just feel he should spend more time on the glass and not splash and dash?
Title: Re: Re Staff
Post by: 8weekly on May 19, 2014, 08:34:22 pm
£150 a day between 7.30 and 3?  ??? Not exactly working them into the ground is it? Give them all more work. They should be able to do 20 houses in that timescale. Personally I think you should be looking at why the other two are so bloody slow.
Title: Re: Re Staff
Post by: david mark on May 19, 2014, 08:45:24 pm
Not that simple fast cleaners always get court out buy the customer. The business or sole trader will and repeat will get the complaint or cancellation. Remember the customer pays our wages for the business owner and employee?
Title: Re: Re Staff
Post by: Mick Kent on May 19, 2014, 08:48:00 pm
Mate, he is your only honest worker by the sounds of it, they all are tossing it off guaranteed!!!. Id make sure they arnt doing there own work on the side if i was you!.
Sorry to throw a spanner in the works but having them work 7.30 till 3pm id expect at least £250/300 to be cleaned not a quick £150! I can bang £150 out in a few hours..
That lad who you think is taking the p is actualy your best worker.
Id seriously get rid of 1 of them and up the other 2's work load upto £250/300, less overheads and more profit for you.. Win win.
Title: Re: Re Staff
Post by: 8weekly on May 19, 2014, 08:49:06 pm
Mate, he is your only honest worker by the sounds of it, they all are tossing it off guaranteed!!!. Id make sure they arnt doing there own work if i was you!.
Sorry to throw a spanner in the works but having them work 7.30 till 3pm id expect at least £250/300 to be cleaned not a quick £150! I can bang £150 out in a few hours..
That lad who you think is taking the p is actualy your best worker.
Id seriously get rid of 1 of them and up the other 2's work load upto £250/300, less overheads and more profit for you.. Win win.

Totally agree.  :o
Title: Re: Re Staff
Post by: Mick Kent on May 19, 2014, 08:49:54 pm
Mate, he is your only honest worker by the sounds of it, they all are tossing it off guaranteed!!!. Id make sure they arnt doing there own work if i was you!.
Sorry to throw a spanner in the works but having them work 7.30 till 3pm id expect at least £250/300 to be cleaned not a quick £150! I can bang £150 out in a few hours..
That lad who you think is taking the p is actualy your best worker.
Id seriously get rid of 1 of them and up the other 2's work load upto £250/300, less overheads and more profit for you.. Win win.

Totally agree.  :o

Lol thats a first :-).
Leaflets are rubbish! When you gonna agree with that lol. :o
Title: Re: Re Staff
Post by: 8weekly on May 19, 2014, 08:50:34 pm
Mate, he is your only honest worker by the sounds of it, they all are tossing it off guaranteed!!!. Id make sure they arnt doing there own work if i was you!.
Sorry to throw a spanner in the works but having them work 7.30 till 3pm id expect at least £250/300 to be cleaned not a quick £150! I can bang £150 out in a few hours..
That lad who you think is taking the p is actualy your best worker.
Id seriously get rid of 1 of them and up the other 2's work load upto £250/300, less overheads and more profit for you.. Win win.

Totally agree.  :o

Lol thats a first :-).
Leaflets are rubbish! When you gonna agree with that lol. :o
Yours are maybe.  ;D
Title: Re: Re Staff
Post by: david mark on May 19, 2014, 09:01:58 pm
yes your right to a point but our business is based in the north west they complain about the price of bread window cleaners are 2 a penny up here. there are more cleaners than windows no insurance and singing red red wine UB 40 DOLE GRABING PR..OPLE
Title: Re: Re Staff
Post by: Stu Wallace on May 20, 2014, 09:20:57 pm
Hi

David can I ask where you get your staff from I really struggling to get anyone that is any good?

Many Thanks

Stuart
Title: Re: Re Staff
Post by: Bruce Woodley on May 21, 2014, 08:30:08 pm
youre paying them 7.30 till 3 pm.  thats final, id tell him clearly  just one more time then fire him immediately if he came back early.
Title: Re: Re Staff
Post by: Mick Kent on May 21, 2014, 10:16:13 pm
youre paying them 7.30 till 3 pm.  thats final, id tell him clearly  just one more time then fire him immediately if he came back early.

What the hell is he meant to do if he finishes all his work by 1?? If i was him id find some work of my own to fill the day up so he wouldnt end up getting the sack for getting the work done to quick and not being out untill 3!.

Title: Re: Re Staff
Post by: PoleKing on May 21, 2014, 10:19:13 pm
youre paying them 7.30 till 3 pm.  thats final, id tell him clearly  just one more time then fire him immediately if he came back early.

What the hell is he meant to do if he finishes all his work by 1?? If i was him id find some work of my own to fill the day up so he wouldnt end up getting the sack for getting the work done to quick and not being out untill 3!.



+1
All of my jobs are job & knock.
Takes a bit longer, you work till it's done.
Done quicker (with no complaints) early (happy) days.

Spot check the fella's work.
If all tickety boo, try and find more like him.
Title: Re: Re Staff
Post by: Carl@Cwc on May 21, 2014, 10:24:56 pm
1:double check his work.
2:keep track of days work hrs,etc and if exactly same day recurs next time  go with him and see what happens.
3:if all seems well fill his day up.
not all people work at same rate , so don't get rid of another that is possibly working harder to achieve the same figure.
Title: Re: Re Staff
Post by: Bruce Woodley on May 21, 2014, 10:37:17 pm
youre paying them 7.30 till 3 pm.  thats final, id tell him clearly  just one more time then fire him immediately if he came back early.

What the hell is he meant to do if he finishes all his work by 1?? If i was him id find some work of my own to fill the day up so he wouldnt end up getting the sack for getting the work done to quick and not being out untill 3!.


he should take his time .  whatever way you look at it he is rushing and we all know what comes of that.   besides , you told him that its 7.30 till 3 pm    and hes defying you by not complying .       i know of a firm where the workers are done by 2 pm ish but paid until 4.     they sit in the van somewhere quiet   , can be called on by the boss if need be .      they sure as sh/t dare not finish erly .   this is the biggest firm in my area so not rubbish talk its fact
Title: Re: Re Staff
Post by: 8weekly on May 21, 2014, 10:46:03 pm
youre paying them 7.30 till 3 pm.  thats final, id tell him clearly  just one more time then fire him immediately if he came back early.

What the hell is he meant to do if he finishes all his work by 1?? If i was him id find some work of my own to fill the day up so he wouldnt end up getting the sack for getting the work done to quick and not being out untill 3!.


he should take his time .  whatever way you look at it he is rushing and we all know what comes of that.   besides , you told him that its 7.30 till 3 pm    and hes defying you by not complying .       i know of a firm where the workers are done by 2 pm ish but paid until 4.     they sit in the van somewhere quiet   , can be called on by the boss if need be .      they sure as sh/t dare not finish erly .   this is the biggest firm in my area so not rubbish talk its fact
£150 in 5 hours is rushing?? LOL
Title: Re: Re Staff
Post by: Bruce Woodley on May 22, 2014, 02:56:46 am
you dont get my point.   it would be the same as if i fancied a hot sausage  roll so i walk up to Greggs and the door is locked. somebody inside tells me thru the keyhole that they are now going home cos worked like dogs and had sold every cake and roll by 1 pm .  
Title: Re: Re Staff
Post by: 8weekly on May 22, 2014, 05:50:37 am
you dont get my point.   it would be the same as if i fancied a hot sausage  roll so i walk up to Greggs and the door is locked. somebody inside tells me thru the keyhole that they are now going home cos worked like dogs and had sold every cake and roll by 1 pm .  
So management should provide them with more raw ingredients to make pies. It's a management problem, not staff. You just prove my point.
Title: Re: Re Staff
Post by: Soupy on May 22, 2014, 06:05:34 am
youre paying them 7.30 till 3 pm.  thats final, id tell him clearly  just one more time then fire him immediately if he came back early.

What the hell is he meant to do if he finishes all his work by 1?? If i was him id find some work of my own to fill the day up so he wouldnt end up getting the sack for getting the work done to quick and not being out untill 3!.


he should take his time .  whatever way you look at it he is rushing and we all know what comes of that.   besides , you told him that its 7.30 till 3 pm    and hes defying you by not complying .       i know of a firm where the workers are done by 2 pm ish but paid until 4.     they sit in the van somewhere quiet   , can be called on by the boss if need be .      they sure as sh/t dare not finish erly .   this is the biggest firm in my area so not rubbish talk its fact

They sit in the van somewhere quiet? For 2 hours?
Title: Re: Re Staff
Post by: Soupy on May 22, 2014, 06:15:07 am
you dont get my point.   it would be the same as if i fancied a hot sausage  roll so i walk up to Greggs and the door is locked. somebody inside tells me thru the keyhole that they are now going home cos worked like dogs and had sold every cake and roll by 1 pm .  

Better than you going in and saying to the staff, who are having a wee sit doon, "i'll have a pie please" - "no can do pal, fresh out, were just sitting here getting paid to do nothing"
Title: Re: Re Staff
Post by: Bruce Woodley on May 22, 2014, 07:05:58 am
youre paying them 7.30 till 3 pm.  thats final, id tell him clearly  just one more time then fire him immediately if he came back early.

What the hell is he meant to do if he finishes all his work by 1?? If i was him id find some work of my own to fill the day up so he wouldnt end up getting the sack for getting the work done to quick and not being out untill 3!.


he should take his time .  whatever way you look at it he is rushing and we all know what comes of that.   besides , you told him that its 7.30 till 3 pm    and hes defying you by not complying .       i know of a firm where the workers are done by 2 pm ish but paid until 4.     they sit in the van somewhere quiet   , can be called on by the boss if need be .      they sure as sh/t dare not finish erly .   this is the biggest firm in my area so not rubbish talk its fact

They sit in the van somewhere quiet? For 2 hours?
thats what the senior worker told me.  actually not a huge firm,but about 4 vans ,2 men in each van.  they are paid 9 a.m. till 4 pm ,   8-9 am is spent at the office loading up the ladders,polishing van etc  and working out who is doin what  that hour is unpaid , start cleaning 9 a,m and back at the office at 4 [paid time] then  unload and then go home.   organized   , i admire them and altho iv only 1 van with 4 workers total including yours truly iv learned something from how they operate  and everybody does what they are told or out the door
Title: Re: Re Staff
Post by: paul13 on May 22, 2014, 01:55:43 pm
Either give them a set time to work or a target to work too not both.
Imo 150 in 7.5 hours is pityfull ::)roll.

By the sounds of it this guy that's finishing early could be a good worker
Shows hes honest by coming back early and not hiding.
Think the other two could be as quick but are happy to hide.
Title: Re: Re Staff
Post by: Smudger on May 24, 2014, 12:07:12 am
Agree with all the others, he would be the golden employee, so long as their are no complaints from customers but even his productivity is way down to be called rushing.

You set the daily target, he beats it, he goes home simples

Our guys are on flexi hours, they get the days work sheet and value of the day, they know what hourly rate the work brings in so the total is divided by this, equals the hours working that day, some days it's as little as 4 hrs sometimes 8 or more, as long as they have done over 120 hrs every 4 weeks everyone is happy ( usually they clock in around 160 hrs each

Just a point with greggs. The other Saturday I was in McDonald's at around 10.10, they had run out of eggs and bacon. 
Customers had to wait until 10.30 before they would start serving burgers.
So in effect they were closed for 20 minutes.

Perhaps give your quicker guy more work per day and a pay rise

Darran