Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: David lingard on April 28, 2014, 09:06:26 pm
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Hi
You offered us your window cleaning service for £12!
Just to give you a heads up we have a good window cleaner in this road who does the whole house for £7!!!
This is not an affluent area & I'm sure most of us don't earn £12 per half hour!! Not many jobs pay £24 per hour.
Thought you might like this info incase you want to re adjust your pricing!!
Regards
FYI I looked this person up who has an ad up on Facebook to let her room out and it says “nice area, 3 bed house with conservatory”
somebody's a busy fool!
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Did you reply?
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I felt like saying; if you have someone cleaning your house for £7 and it takes 30 minutes cling on to him and never let him go!
but no, not worth my time - just thought it'd be worth a few laughs here :)
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If he is so good, why did they ask you for a price?
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Maybe it's worth a reply. Archive it, and answer in a couple of years.
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one of my workers just said this:
'How much for a clutch?!! But it's only an R reg Nissan Micra and I only earn £6 an hour and live in a non affluent street'
haha
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An email conversation I had with a now ex customer, might be worth a read. Its a big house in a very affluent area with a massive conservatory, windows priced at £45 8 weekly, did the conservatory once which was completely underpriced. Used to have a trad window cleaner for about 15 years, frames absolutely filthy and above conservatory and velux windows not done:
Hi Tom,
I would like to discontinue the contract to clean the windows every 8 weeks, but I would like the roof done on it's own please.
Last summer you did all the conservatory including the plastic and gutters at a cost of £90.
Can you confirm the £80 will include the same except for the side windows?
Would you be able to do the work next week on Wednesday or Thursday or Friday morning ?
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Hi Madeleine
Is there any reason in particular for the cancellation of the window cleaning?
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Hi,
I would be happy to give feedback at some point, but perhaps you would be kind enough to let me know if you are able to do the roof.
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Hi Madeleine
On the very rare occasions we have cancellations I ask for the reason, in case we need to improve our service in some way or if the client can't afford to continue we look at alternatives. So to be asked to do a specific job but being cancelled for our regular services I would prefer to know why we are being cancelled before we offer any further services.
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Hi Tom,
Your service is moderately expensive, certainly compared to my previous window cleaner and I have not felt that the finish achieved using the pole system is as satisfactory on some of the windows as cleaning by hand. I also need more notice and certainty of timing of your visits in order to fit with my work schedule.
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Hi Madeleine
Thanks for the explanation.
Price wise we can't be compared to your previous window cleaner as we do a lot more work, we clean the windows above the conservatory and all the frames and sills, which he never did. We are fully insured for all the work we do which isn't cheap, and I make sure I have everything in place to offer a professional and reliable service, which means our prices are more than most. Also its difficult to schedule for us to clean just a couple of internal windows, we schedule in advance to clean the entire house internally for customers.
As our methods of cleaning are not up to your standards I can't see how it would be good enough for your conservatory roof. We have approximately 300 regular customers and we never have any issues with the finish using the pure water system, if there ever is an issue we will always come back and put it right.
Thank you for custom in the past, and I will remove you from our schedule.
Kind Regards
end
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An email conversation I had with a now ex customer, might be worth a read. Its a big house in a very affluent area with a massive conservatory, windows priced at £45 8 weekly, did the conservatory once which was completely underpriced. Used to have a trad window cleaner for about 15 years, frames absolutely filthy and above conservatory and velux windows not done:
Hi Tom,
I would like to discontinue the contract to clean the windows every 8 weeks, but I would like the roof done on it's own please.
Last summer you did all the conservatory including the plastic and gutters at a cost of £90.
Can you confirm the £80 will include the same except for the side windows?
Would you be able to do the work next week on Wednesday or Thursday or Friday morning ?
----------
Hi Madeleine
Is there any reason in particular for the cancellation of the window cleaning?
-----------
Hi,
I would be happy to give feedback at some point, but perhaps you would be kind enough to let me know if you are able to do the roof.
-----------
Hi Madeleine
On the very rare occasions we have cancellations I ask for the reason, in case we need to improve our service in some way or if the client can't afford to continue we look at alternatives. So to be asked to do a specific job but being cancelled for our regular services I would prefer to know why we are being cancelled before we offer any further services.
-----------
Hi Tom,
Your service is moderately expensive, certainly compared to my previous window cleaner and I have not felt that the finish achieved using the pole system is as satisfactory on some of the windows as cleaning by hand. I also need more notice and certainty of timing of your visits in order to fit with my work schedule.
----------
Hi Madeleine
Thanks for the explanation.
Price wise we can't be compared to your previous window cleaner as we do a lot more work, we clean the windows above the conservatory and all the frames and sills, which he never did. We are fully insured for all the work we do which isn't cheap, and I make sure I have everything in place to offer a professional and reliable service, which means our prices are more than most. Also its difficult to schedule for us to clean just a couple of internal windows, we schedule in advance to clean the entire house internally for customers.
As our methods of cleaning are not up to your standards I can't see how it would be good enough for your conservatory roof. We have approximately 300 regular customers and we never have any issues with the finish using the pure water system, if there ever is an issue we will always come back and put it right.
Thank you for custom in the past, and I will remove you from our schedule.
Kind Regards
end
Fantastic, love this! ;D
Just out of curiosity, did you get any further contact?
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No nothing back as yet. She can sometimes take a while to reply, but I don't think she will.
She will be the classic who says 'Ooh you can never find a good reliable window cleaner' - Not when all you want to pay is pittance, no you won't.
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Well worded. I salute you :o
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Well worded. I salute you :o
Thanks :)
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Haha quality
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Well worded. I salute you :o
+1
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Well worded. I salute you :o
+1
+2
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My favorite:
"As our methods of cleaning are not up to your standards I can't see how it would be good enough for your conservatory roof."
Class.
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Brill.
You handled that excellently.
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All it needed was the.
"We have taken you off the round and moved someone up from our waiting list"
Great read guys.
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My favorite:
"As our methods of cleaning are not up to your standards I can't see how it would be good enough for your conservatory roof."
Class.
Very good!
And it's so obvious that she just doesn't want to pay the money to keep her windows clean ... after all the financial pecking order is.
Mortgage (massive)
Algernon and Felicity's school fees (can't have them mixing with the chavs; stabbings are of much higher class in private/faith schools)
Mercedes Benz/Range Rover (depending on whether they are trying to impress the new "friends" or the old ones) repayments
Madeleine's gym membership - gotta stay "young" - maybe a nip and tuck soon eh?
Holiday "abroad". "Oh we went to a little place in Tuscany doncha know? Lovely wine" (or is that whine?)
Other stuff ...
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Window cleaner - window frames are minging, sack the trad old boy and get the new one. Oh windows look good now, and the frames, let's stop for a while and have the roof done instead - gotta keep up the appearances on the cheap!
Brought to you from my e-book "Stereotyping and Broad Brush Painting of Custies Lifestyles" by Gold - available from Harpon and Harpon publishers to the gentry. ;D
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;D ;D ;D ;D ;D ;D ;D
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could have been worse ... cancel you after the conny clean !!
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My favorite:
"As our methods of cleaning are not up to your standards I can't see how it would be good enough for your conservatory roof."
Class.
Brought to you from my e-book "Stereotyping and Broad Brush Painting of Custies Lifestyles" by Gold - available from Harpon and Harpon publishers to the gentry. ;D
;D ;D ;D very good read !!