Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: PAUL ERITH on April 06, 2014, 07:29:13 pm

Title: Gocardless customer tracking
Post by: PAUL ERITH on April 06, 2014, 07:29:13 pm

Hi

how do you track customers that have different email addresses do you just email the address recived on Gocardless  and ask them to confirm their door number & postcode ect   ??? ???

On my dashboard all i can see is name company and email

Thanks Paul

Title: Re: Gocardless customer tracking
Post by: Soupy on April 06, 2014, 07:31:25 pm

The system needs work. Yes email them and ask for confirmation of postcode.

Title: Re: Gocardless customer tracking
Post by: p1w1 on April 06, 2014, 07:37:30 pm

Yes found the same out recently ,you would think you would get the address from go careless I also can't believe how easy it is for someone fraudulently take money from peoples accounts with go careless.

Title: Re: Gocardless customer tracking
Post by: PAUL ERITH on April 06, 2014, 07:50:21 pm

Thanks for the replys i will get a draft email sorted ready.

at the moment im only going to use it for slow or late payers, i can't see the point in pushing all my customers from bacs to D/D as bacs is free for me with barclays.

Paul

Title: Re: Gocardless customer tracking
Post by: dave0123 on April 06, 2014, 10:01:17 pm

Quote

Yes found the same out recently ,you would think you would get the address from go careless I also can't believe how easy it is for someone fraudulently take money from peoples accounts with go careless

its the same with any person you give direct debit details to over the phone to insurance company's etc its all done the same way anyone can steel from you all they need is your account no sort code.

but dont forget all this is on cheques anyway