Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: H20cleaning on March 29, 2014, 09:54:29 am
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Customer has now been dumped!
She has in the past left gates locked, text on the day saying "come next month im away"
When im sure she was in :D
I got up today my battery hadn't charged, so i used another battery and the connector fell off.. This morning has been annoying to say the least :o
How would you of handled it ?
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Oops lol. Probably lost that one then. Sounds like a messer anyway, dont let em get to you ;)
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Shes one of them customers that says " oh thank god i have seen you no other window cleaner would come over this area"
Even though i have seen about 6 ....
Alarm bells were ringing from day one
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Just sent her a text. See what she has to say!!!
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Hahaaa shes abit of a milf aswell
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I was expecting a text based massacre but it actually sounds perfectly reasonable without being offensive - don't see a problem personally.
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I'm sure she will be grateful for you posting her mobile number up on a public forum.
;)
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She will do when bob plum gives her a text ;)
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here's my version
No problem Mrs Iwillhaveemdonewhenisay .. have put you onto my as and when list and put a new regular clean into your old time slot ... £25 a visit ... best wishes Ian
so not dumped them but maybe priced them so they dump themselves but if they stay on board should be a well priced job .............. in my text im assuming price was around £14.
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Customer has now been dumped!
She has in the past left gates locked, text on the day saying "come next month im away"
When im sure she was in :D
I got up today my battery hadn't charged, so i used another battery and the connector fell off.. This morning has been annoying to say the least :o
How would you of handled it ?
I'd have replied
"Thank you for your text. This is the Xth time we have let you know we were coming and been cancelled, so we're taking you off the regular round and moving someone else up from our waiting list. If you'd like us to clean at any point in the future please do let us know and we'll agree a price. Our one-off clean prices start at £60. Thank you for your business in the past."
That way you have let her know:
You're not coming again (taking you off the round)
You're not desperate for her business (waiting list)
Why you're not coming again (specific reason)
That she can still use you at the right price (£60 worth it in the event she calls?)
That you're not annoyed.
That said, I didn't think there was too much wrong with what you sent except that it isn't clear to me from the text what her position is. She probably still thinks you're going to be going round again.
Vin
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She will do when bob plum gives her a text ;)
she is probably on the edge of my area that i cover so will leave it.........Ian will do it he only has 4 customers left ;D
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actually it should be " KNOW" not no !! ;D