Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dazmond on March 24, 2014, 10:16:21 pm

Title: good customers
Post by: dazmond on March 24, 2014, 10:16:21 pm
some customers are so good!!

one today owed me 2 cleans.he paid up no problem then paid 7 CLEANS IN ADVANCE!taking him into january next year!

only thing is i wont get an xmas tip! ;D

he said he doesnt like owing anybody money.really nice guy,both him and his wife are only in their twenties as well!

these make up for the slow payers thats for sure! ;)

c,mon guys!lets hear the good customer stories for a change!! ;D
Title: Re: good customers
Post by: jk999 on March 25, 2014, 12:05:05 am
A mate off mine got paid two years up front and the customer died two weeks later
Title: Re: good customers
Post by: Paul Coleman on March 25, 2014, 04:17:41 am
I was once paid 6 cleans up front because they were going to America for that long but someone was staying there to house-sit and they didn't want me asking them for money.  When they eventually returned I was a bit behind with my work and told them that the clean I was doing was already paid for - so they gave me extra an an Xmas tip.  Lovely people.
Title: Re: good customers
Post by: Geoff on March 25, 2014, 04:24:09 am
I doubt you deserved it.
Title: Re: good customers
Post by: Paul Coleman on March 25, 2014, 06:43:23 am
I doubt you deserved it.

You know me then?
Looking elsewhere you seem to have issues - like trying to antagonise people.
Title: Re: good customers
Post by: C o z y on March 25, 2014, 06:51:48 am
Had a couple who I'd cleaned for about 2 years. They moved back to Wales and I missed a payment off them. About a month later, they contacted me on Facebook and said they were unpacking in the new house, and when they put the fridge into the kitchen she found the clean note stuck to the fridge door. She contacted her friend in the old street where we work and had her pay the owed clean.  ;D
Title: Re: good customers
Post by: Geoff on March 25, 2014, 07:10:40 am
I doubt you deserved it.


Looking elsewhere you seem to have issues - like trying to antagonise people.


Example?
Title: Re: good customers
Post by: AuRavelling79 on March 25, 2014, 07:18:58 am
I doubt you deserved it.

You know me then?
Looking elsewhere you seem to have issues - like trying to antagonise people.


Nailed it!  ;D ;D ;D
Title: Re: good customers
Post by: P.C.S. on March 25, 2014, 07:33:29 am
A few years ago I had a customer who had to move away for 18 months due to a change of jobs but she still wanted the windows cleaned though.

As phone & internet access were very limited where she was going she gave me 10 pre-signed, blank cheques & told me to fill them in for what I needed & to pay them in at regular intervals over the 18 months so she didn't fall into arrears.

I am very trusted by a lot of my customers but this was a level of trust I have not seen before or since!
Title: Re: good customers
Post by: Geoff on March 25, 2014, 07:39:01 am
I doubt you deserved it.

You know me then?
Looking elsewhere you seem to have issues - like trying to antagonise people.


Nailed it!  ;D ;D ;D

Nailing is something you do to women, Gold.  Didn't they teach you anything in the asylum?
Title: Re: good customers
Post by: steve123 on March 25, 2014, 07:40:13 am
When I first started I went to quote a house, guy said yep thats fine here is 6 months in advance.
Seeing as this was the first time he had met me it made me feel really good that there were people out there that trusting.
he is still a customer despite him moving 3 times. His last move was miles of my usual round but I continued to clean and added a few more around him to make it worth my while.
Title: Re: good customers
Post by: andyM on March 25, 2014, 07:53:56 am
I've got one customer who insists paying me more for the job than I quoted, ie. £30 and they give £40.  ???
Some others have put their own price up over the years.
Good tips and presents at Christmas.
And received gifts, cards and money from customers when our son was born.
Im lucky to have such lovely people on the round.  :)


 
Title: Re: good customers
Post by: Geoff on March 25, 2014, 08:02:13 am
Takes years to trim the rubbish out, and get it where you need it like that.

This is a lesson some people just don't understand, and never will.
Title: Re: good customers
Post by: roundbuilder on March 25, 2014, 08:06:55 am
I had a customer pay me via online £400 instead of £40 and when i rung him about it he said just keep it as advance payment for future cleans.
Title: Re: good customers
Post by: Geoff on March 25, 2014, 08:24:47 am
I'd have run off with it, and his missus if possible, just to make things worse!  ;D
Title: Re: good customers
Post by: Paul Coleman on March 25, 2014, 08:29:11 am
I doubt you deserved it.


Looking elsewhere you seem to have issues - like trying to antagonise people.


Example?

Your comment on the name "clear view".
Title: Re: good customers
Post by: G Griffin on March 25, 2014, 09:29:56 am
A mate off mine got paid two years up front and the customer died two weeks later
And that's a good customer story?
Where do you get kicks, son, casualty?  ;D
Title: Re: good customers
Post by: dave f on March 25, 2014, 09:40:11 am
i have an account the billis £35 a month they missed 2 payments when i finaly got paid i still got my usual £5 tip.
Title: Re: good customers
Post by: Geoff on March 25, 2014, 12:11:35 pm
I doubt you deserved it.


Looking elsewhere you seem to have issues - like trying to antagonise people.


Example?

Your comment on the name "clear view".

Don't talk such nonsense.
Title: Re: good customers
Post by: deeege on March 25, 2014, 12:23:20 pm
I had a customer pay me via online £400 instead of £40 and when i rung him about it he said just keep it as advance payment for future cleans.

I've a commercial customer who has over paid by £545 twice in the last 3 years. Now THAT'S a good customer!

:)
Title: Re: good customers
Post by: G Griffin on March 25, 2014, 02:03:03 pm
Not window cleaning related- 'cos that's stupid-but me and a few mates went out for a drink and a bet on Cheltenham Gold Cup day. One of the lads was due a ton back from a bet and the assistant paid him £500!
I checked my account on Saturday morning and there was more in than I thought.
They'd paid me £220 out on a losing bet.
It's especially nice when those wretched bookies do it (and we didn't give it back).
We'll give it them back eventually, though.
Title: Re: good customers
Post by: elite mike on March 25, 2014, 02:21:49 pm
bristol county council overpaid me £1000 on a job last year  ;D ;D ;D

i did ring and point it out to them  :)
Title: Re: good customers
Post by: Geoff on March 25, 2014, 03:22:04 pm
Custard paid me £20 when it should have been £16 - but she paid by cheque so i just gave her the £4 back in coins.

I think she appreciated my honesty.

But I will pay tax on that extra £4 as if I earned it, but I can't be bothered to split hairs.  You don't hear of HMRC recognizing this kind of behaviour, do you?
Title: Re: good customers
Post by: andyM on March 25, 2014, 06:25:34 pm
Not window cleaning related- 'cos that's stupid-but me and a few mates went out for a drink and a bet on Cheltenham Gold Cup day. One of the lads was due a ton back from a bet and the assistant paid him £500!
I checked my account on Saturday morning and there was more in than I thought.
They'd paid me £220 out on a losing bet.
It's especially nice when those wretched bookies do it (and we didn't give it back).
We'll give it them back eventually, though.

Just hope the assistant doesn't get that £500 taken out of their wages.  :(
Title: Re: good customers
Post by: G Griffin on March 25, 2014, 07:00:21 pm
Not window cleaning related- 'cos that's stupid-but me and a few mates went out for a drink and a bet on Cheltenham Gold Cup day. One of the lads was due a ton back from a bet and the assistant paid him £500!
I checked my account on Saturday morning and there was more in than I thought.
They'd paid me £220 out on a losing bet.
It's especially nice when those wretched bookies do it (and we didn't give it back).
We'll give it them back eventually, though.
Just hope the assistant doesn't get that £500 taken out of their wages.  :(
I know, Andy, I thought that. He did ask why she had to ring up to confirm the amount, though. Whoever gave confirmation could have checked too. Then she just started counting and counting. It's just an antiquated way of dealing with bets, I think; and it was Ladbrokes.
I don't know what I'd have done and I was in the pub down the road, so it was nowt to do with me. I just got a few drinks out of it.
With my bet I was waiting to hear all day to say it was a mistake. I didn't hear anything and left the money in but didn't say anything. Ah well.
It shows that there are human and computer errors. .