Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Marc Stock on March 09, 2014, 08:19:17 am
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Well its been three weeks being on go cardless for d/d collections. I have transferred 7 customers so far onto the go cardless system. Collected 4 payments so far, and its been allot easier. Now the problem customers who are never in and just generally forgetfull, no longer pose an issue and i can see that this method of payment is going to transform the business.
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Well its been three weeks being on go cardless for d/d collections. I have transferred 7 customers so far onto the go cardless system. Collected 4 payments so far, and its been allot easier. Now the problem customers who are never in and just generally forgetfull, no longer pose an issue and i can see that this method of payment is going to transform the business.
Until go cardless put up their rates and take 20% of your money.
;D
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Does it cost anything to actually set up?
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Well its been three weeks being on go cardless for d/d collections. I have transferred 7 customers so far onto the go cardless system. Collected 4 payments so far, and its been allot easier. Now the problem customers who are never in and just generally forgetfull, no longer pose an issue and i can see that this method of payment is going to transform the business.
Until go cardless put up their rates and take 20% of your money.
;D
Haha I emailed them about this and they said they are not upping there prices
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Well its been three weeks being on go cardless for d/d collections. I have transferred 7 customers so far onto the go cardless system. Collected 4 payments so far, and its been allot easier. Now the problem customers who are never in and just generally forgetfull, no longer pose an issue and i can see that this method of payment is going to transform the business.
Until go cardless put up their rates and take 20% of your money.
;D
Haha I emailed them about this and they said they are not upping there prices
Hehe. I'm glad as I'm starting to using them too.
It does weigh on my mind though. Get everyone set up to go cardless and then bam, upping the prices. Would just be my luck.lol
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Quick question.
Once its all been setup, when i request payment from the customer do they have to STILL click the email?
Or is it once the payments have been authorised, you click for payment, they get emailed then payment is collected without any customer interaction?
if that makes sense
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Quick question.
Once its all been setup, when i request payment from the customer do they have to STILL click the email?
Or is it once the payments have been authorised, you click for payment, they get emailed then payment is collected without any customer interaction?
if that makes sense
Yeah, once it's set up the customer never lifts a finger. That's the beauty of it. :)
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Thanks looks straight forward, i will get my head round it soon enough :)
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they have also just reduced the DD payments from 7 days to 3 days.
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they have also just reduced the DD payments from 7 days to 3 days.
What do you mean? That 3 days after it leaves customers acct it is credited to yours?
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Just an update lads..
If you do direct debit via go cardless to your customers its always worth putting a slip at the bottom of your payment slips/bills as people see them and want to set up dd with you other than the other way around.
Yes of course. Will action this for you now.
Kind Regards
Marc Stock
StockClean
www.stockclean.co.uk
-------- Original message --------
From: xxxxxx
Date:18/03/2014 9:56 AM (GMT+00:00)
To: info@stockclean.co.uk
Subject: Direct debit payment
I have just paid our last window cleaning bill (12,238) but saw that there is a slip at the bottom to enable us to set up a direct debit for this. I would love to set this up and wondered whether you would be able to pass on my email address xxxxxxxx Go-Cardless now so that we can get it set up ready for the next clean in May. My postal address is xxxxxxxxxx, Surrey, and your records might show me or my husband as the customer.
Hope you don’t mind this by email rather than using the slip – I will end up losing it before I get it back to you!
************************************************
Dr xxxxxxxxx
School of Biosciences and Medicine,
Faculty of Health and Medical Sciences
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I think its a very good system but will reserve my options, let others iron out the problems of fees.So I will wait and see.
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I'm loving it. Got 30 on it since mid Jan.
A few of those were always behind on payment too.
Regards,
Lance
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I just started using it for my gardening round, been using it for a month, customer feedback is great, and all my pay into are arriving with no no problems at all. Very happy with it
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I am using it solely for bad payers / overdue accounts at the moment. There are drawbacks and limitations but so far so good.
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I am using it solely for bad payers / overdue accounts at the moment. There are drawbacks and limitations but so far so good.
What would you saw the drawbacks and limitations are?
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There are a only few.
Signing up is not as easy as it should be for the customer. Not a problem for me but, for example, my dad couldn't do it. Many of my customers are either over 55 and not interested in giving out their details online or paranoid 'data security' types who don't like giving details to companies they have never heard of.
Referencing customers is a bit of an issue. i.e. I have only sent out requests for customers to sign up to GoCardless to my overdue and known bad payers (a relatively small list) and still I have had mix ups because you can't force references through (just email addresses, I don't have email addresses for all my customers and email addresses are subject to change). If I were to send out requests to sign up to GoCardless to ALL my customers the resulting chaos would have me bankrupt in a fortnight. I am currently paying someone to integrate the GoCardless system into my customer management software. This is likely to be costly.
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There are a only few.
Signing up is not as easy as it should be for the customer. Not a problem for me but, for example, my dad couldn't do it. Many of my customers are either over 55 and not interested in giving out their details online or paranoid 'data security' types who don't like giving details to companies they have never heard of.
Referencing customers is a bit of an issue. i.e. I have only sent out requests for customers to sign up to GoCardless to my overdue and known bad payers (a relatively small list) and still I have had mix ups because you can't force references through (just email addresses, I don't have email addresses for all my customers and email addresses are subject to change). If I were to send out requests to sign up to GoCardless to ALL my customers the resulting chaos would have me bankrupt in a fortnight. I am currently paying someone to integrate the GoCardless system into my customer management software. This is likely to be costly.
Are you missing the 'customer reference (optional)' on your GCL Soupy?
I can insert a unique reference for each customer.
Won't get you over your email issue though bud.
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Are you missing the 'customer reference (optional)' on your GCL Soupy?
I can insert a unique reference for each customer.
Won't get you over your email issue though bud.
Yes I can add a reference after they have signed up but I currently clean, for example, 31 Mrs Milnes. If I were to send out invitations to all my Mrs Milnes how would I know which ones had signed up? I need a way of forcing more information in on sign up. I will probably get this done on the website but it really should be part of the sign up process.
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By the email address I mean even if you had 15 mr jones's and 7 confirmed just check the emails and cross reference its easy mate
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Works a treat..... if you've got the email addresses.
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Works a treat..... if you've got the email addresses.
Oh sorry,
Yes it's a pain I called 30 and 17 signed up
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Works a treat..... if you've got the email addresses.
Yeah, only if you've got the email address can you add the unique bit before.
I know it's not allowed but I've got 4 that wanted to do GCL but didn't use email.
They have me their bank details and I get the email that they would've got.
You could give them the reference you want them to use?
"Mrs Milne, this is your unique customer code, when you sign up, please enter it in the unique customer reference bit. Don't lose it. And don't forget to use it either, I wouldn't want to miss you off the 'paid' list. You only need to do it once. After that it couldn't be simpler!"
Or something like that...
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We use the invoice number as the dd payment ref. So all they do is send in the dd slip with their e-mail address on and we use whatever number is on the slip as their permanent reference. Easy as pie. We now have 14 signed up.
Don't necessarily want all on dd but am happy to phase out cheques in favour of this. Still get bacs payments and they don't cost anything at all.
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Soupy, I know it's a pain not having the address added when a new customer signs up.
All I'm doing is emailing them as soon as I receive notification from gocardless that I have a new customer. A bit time consuming but just copy and paste their email address and request info.
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Yeah I do that too but it's a bit clumsy. I have enough customers that if I were to put gocardless details on ALL their bills it would be a necessity that the reference numbers were there. Otherwise it could end up costing me customers from the resulting confusion.