Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: PoleKing on March 03, 2014, 10:29:58 pm
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Nat, are you on? Cant email you...
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Hi Darren - sorry just saw this thread. Thought the issue was fixed last night & its seems to be back again now,.. on the phone to tech support, will keep you updated!
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Hi Nat, can you check my site.
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Hi Nat, can you check my site.
Hi Paul - my apologies, the hosting company are wrecking my head today.
The server died, and I've been onto them all day trying to get it back - - all my websites were supposed to be physically migrated to another data centre in order to get them back up and running quickly - but out of the 40 odd sites on the old server, only 9 survived the transfer. The hosting company were supposed to be manually transferring the others one by one, but so far nothing has happened & they're getting infuriatingly slow at answering their messages.
Once this huge cock up is fixed I'll be e-mailing everyone with details of how to transfer away from my hosting company if they want,.. and I'll look after the transfers free of charge for anyone who wants to do it.
Again - my deepest apologies to everyone affected - I'm shouting as loud as I can trying to get it sorted asap.
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No worries, as long as you know.
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Hi Nat, can you check my site.
Hi Paul - my apologies, the hosting company are wrecking my head today.
The server died, and I've been onto them all day trying to get it back - - all my websites were supposed to be physically migrated to another data centre in order to get them back up and running quickly - but out of the 40 odd sites on the old server, only 9 survived the transfer. The hosting company were supposed to be manually transferring the others one by one, but so far nothing has happened & they're getting infuriatingly slow at answering their messages.
Once this huge cock up is fixed I'll be e-mailing everyone with details of how to transfer away from my hosting company if they want,.. and I'll look after the transfers free of charge for anyone who wants to do it.
Again - my deepest apologies to everyone affected - I'm shouting as loud as I can trying to get it sorted asap.
These things happen bud.
Stay on their backs, we'll hope for the best.
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My deepest apologies - It seems my server woes continue, and some sites are STILL down!!
Needless to say this is completely unacceptable and I'm encouraging all my clients who's sites are hosted with me to immediately seek alternative hosting (www.tsohost.com gets consistently good reviews and is very cheap) and I will do all I can to help you transfer your site free of charge.
Again I apologise for the disgraceful amount of downtime these last few days. I've had endless empty promises from my current providers, but no action.
Please contact me via info@avondhu-internet.com for details of how to transfer your site.
Unfortunately I can't name and shame the company just yet,.. but as soon as everyone is safely hosted elsewhere I will unleash the wrath of the internet upon them. >:(
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mine all ok nat thanks :D
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All good Nat i have emailed you login details etc for the switch to Tsohost.com
And i must say they have 24hr email support i emailed them this morning about 3:30am and they got back in touch within 10 minutes and they are UK based and have an support line open from 9am till midnight .
Hopefully things will get sorted with current company and the switch can take place asap , Not your fault mate hope today is a better day for you . Mike
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Nat.
Change me over please.
I would email you...but I can't.
Can you see if this server is easier to host IMAP on Mac please?
Keep me posted on this thread if possible please.
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Thanks for your patience guys, I really appreciate this!
I've got new hosting in place & ready to go at the moment with tsohost.com (very helpful guys, UK based, and with the servers in the same building as the guys you talk to on the phone) and I'm beginning to transfer everyone I can - - unfortunately I'm still waiting for the old hosting company to provide the backup files to transfer the accounts which are currently offline,.. I've been onto tech support since 6:30 this morning & hope to have progress to report soon.
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That's gonna be a long wait innit?
If they know you're only waiting to jump ship...
Assume they've got you by the short & curleys there. You can't do anything without them giving you these files?
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I've not told them I'm transferring,.. I'd go straight to the bottom of their list if I did!
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Fair enough.
Still no news?
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Nope - their phone system has been switched off all day to day and I'm getting copy & paste "Please be patient" answers to my support tickets all day. I'm absolutely fuming,..
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Sorry guys, I was hoping to have happier news by now but this is the latest update I've gotten - it still doesn't give an ETA on the affected sites, but its more words than i've gotten out of them in days:
"We have data centre issues with our old data centre causing a lot of email issues and server downtime. We can't allow this to happen and it has also been causing problems for many clients and is why we took the decision to move all our servers to a new data centre.
As you can imagine this is not the easiest thing in the world and we don't just have a few accounts to move. We apologize for any inconvenience this may cause. If you need any further assistance, please let us know and we will be happy to assist you further."
So it seems there is light at the end of the tunnel - but still no estimation of how far away that light is. :'(
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Sorry guys, I was hoping to have happier news by now but this is the latest update I've gotten - it still doesn't give an ETA on the affected sites, but its more words than i've gotten out of them in days:
"We have data centre issues with our old data centre causing a lot of email issues and server downtime. We can't allow this to happen and it has also been causing problems for many clients and is why we took the decision to move all our servers to a new data centre.
As you can imagine this is not the easiest thing in the world and we don't just have a few accounts to move. We apologize for any inconvenience this may cause. If you need any further assistance, please let us know and we will be happy to assist you further."
So it seems there is light at the end of the tunnel - but still no estimation of how far away that light is. :'(
Mate, the is way past being your fault. It seems your data centre has done the dirty here. If they knew they were moving and this would cause disruption, they should have contacted their clients and informed them. This is a much better way than waiting for the phone calls to come flying in and then switch off the phones. Very poor customer service to you as a supplier that is. No wonder you're hopping! Hope this gets sorted for ALL involved. It's infuriating.
My websites are still playing up chronic, but we are in the progress now of a complete re-vamp and different system. Switching from Joomla. Seems to have a few issues that are not that easy to fix... ???
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I will be naming and shaming as soon as i have my data back - it is absolutely disgraceful the way this company is treating its customers.
Joomla isn't my favourite by a long shot Steve, I prefer wordpress - but I've never heard of anyone having issues serious enough that the moved away from it!
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I will be naming and shaming as soon as i have my data back - it is absolutely disgraceful the way this company is treating its customers.
Joomla isn't my favourite by a long shot Steve, I prefer wordpress - but I've never heard of anyone having issues serious enough that the moved away from it!
Somehow this dude from Russia keeps getting in the back door. We've changed passwords, installed backups, deleted code, wiped viruses, updated the software and still he's getting in!
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Feckin hackers!
Chances are he's hacked root access to the server - changing hosting providers might be a quick fix,...
Now, back to my ball of stress,... overnight I got this message back from my soon to be ex hosting providers:
"This is taking time due to amount of accounts needing migrating.
Old server data centre keeps experiences issues and outages we cannot allow to continue which is why we are in the middle of a migration.
We are hoping this to be resolved by the weekend. We apologize for the inconvenience this is causing you. We want our customers sites up as much as you do but when a data centre our servers are in is failing we have to act fast in order to our customers sites. With this in mind a transfer of such as big scale will take time.
I will update you once the rest of the the accounts have been migrated over. Hopefully this should be to long now."
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I AM BACK ONLINE WOO HOO ;D ;D ;D ;D . MIKE
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Me too ;D
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And me.
Sent all the waiting emails straight away in case it drops out again.
All the best today Nat.
Think you're gonna be busy fella!
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Thanks for your patience guys!
As it stands at the moment:
The old server is back online at last - - and this is what is serving your websites & emails at the mo.
Now I can get in again I've made an up-to-date backup of every account and downloaded it to my laptop - this includes your whole website - emails - forwarders - settings,.. the whole lot as of 8am this morning
The new hosting company tsohost.com are attempting a data centre to data centre connection at the moment to get the data onto my new cloud server as it will take me days to upload the backups manually even with my super fast broadband - but I have backups safely downloaded just incase the server fails again before this process completes.
As soon as your data is on the new server & double checked we'll begin re-directing all the domains to the new host.
When its complete, I will name, shame & flame the old hosting company as fits their disgraceful behaviour!
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I feel your pain Nat... what an obsolute nightmare.
Hope all gets sorted asap. ;)
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Its stress for me Smurf - but thats nothing - - its potentially costing every single one of my clients money! Every missed website enquiry, every invoice that can't be sent out, every missed sale,.. it all adds up.
>:(
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I know....
It goes without saying you also need to find out the real reason why this has happened and make sure if the server was hacked that all vulnerabilities on the new hosting server are closed or it could happen again.
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mine all ok nat thanks :D
Lets have a look then!
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I know....
It goes without saying you also need to find out the real reason why this has happened and make sure if the server was hacked that all vulnerabilities on the new hosting server are closed or it could happen again.
The server wasn't hacked - I went above the hosting companies head and contacted the data centre direct to find out - they wouldn't give me exact details, but they did say that much. I have my suspicions that my hosting company simply didn't pay their data centre bill on time & got cut off....
Thankfully I have half my sites with a different provider - - so any site older that a year were unaffected.
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It sounds most unusual Nat why they did not say the actual cause of an outage as data centres are ultimately responsible for any server outage. The buck stops with them and all that...
I know....
It goes without saying you also need to find out the real reason why this has happened and make sure if the server was hacked that all vulnerabilities on the new hosting server are closed or it could happen again.
The server wasn't hacked - I went above the hosting companies head and contacted the data centre direct to find out - they wouldn't give me exact details, but they did say that much. I have my suspicions that my hosting company simply didn't pay their data centre bill on time & got cut off....
Thankfully I have half my sites with a different provider - - so any site older that a year were unaffected.
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The reply i got basically said "we can only discuss the account specifics with the account owner - but I can confirm there are currently no hardware issues"
VERY suspicious,... I'm planning a delivery from www.poopsenders.com to their offices,..
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Not good then...
What was the hosting provider response exactly to why the server was down then?
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Not good then...
What was the hosting provider response exactly to why the server was down then?
The hosting provider blamed the data centre - - they have a few different packages in different data centres around the UK and one in the US, and a bit of googling uncovered that they've had issues with ALL of them this month,...
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Mine's back online now. Thanks Nathanael, glad its getting sorted out. :)
Regards
lal
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The reply i got basically said "we can only discuss the account specifics with the account owner - but I can confirm there are currently no hardware issues"
VERY suspicious,... I'm planning a delivery from www.poopsenders.com to their offices,..
SHAME poopsenders are not UK based got a few people send packages to . Mike
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Mines gone off again now.
Is it migrating to the new server Nat?
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Any update Nat?
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Still waiting for your nameservers to update Darren - - its on the new server, but the nameservers still point to the old one.
The server is actually live though, so your site should be up and running?
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Was for a few hours yesterday.
Then went off last night.
Still off now.
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Was for a few hours yesterday.
Then went off last night.
Still off now.
Checking that out now - its still working in Ireland - but still pointing at the old server. :(
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Was for a few hours yesterday.
Then went off last night.
Still off now.
Checking that out now - its still working in Ireland - but still pointing at the old server. :(
Ta.
Nope, checked on 3 different devices, not loading here bud.
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Checking that out - - hopefully this is the final glitch as the nameservers switch,...
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Hi Nat, tried emailing you keeps coming
Back, name servers now changed.
Cheers, Paul.
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Hi Nat, tried emailing you keeps coming
Back, name servers now changed.
Cheers, Paul.
Cheers Paul
as soon as those nameservers update (usually 24 hours or so) all these issues should be behind us!
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The pages on my site are loading up within the blink of an eye like lighting speeed so all good , So I is thinking that my switch has taken place along with correspondence with Nat .
It has been a bit of headache but when you have the faith and trust in someone like Nat then you know things are going to be All Good . Mike
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Still nothing doing on mine Nat.
Think it'll be today?
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Still nothing doing on mine Nat.
Think it'll be today?
I expected to wake up this morning and find all the sites working - - but nothing!
I've just submitted a support ticket (Phone lines don't open til 9am) and will get to the bottom of it asap.
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Can you see it now Darren? Its live in Ireland!!
You might have to clear your browser cache, hit ctrl and F5 to force a refresh, and maybe even switch your broadband router off and on again,.. but it should finally be live,....
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Hi Nathanael, I've followed your instructions as above and my website is now back on line, thanks a million.
Best regards
Lal :)
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Can you see it now Darren? Its live in Ireland!!
You might have to clear your browser cache, hit ctrl and F5 to force a refresh, and maybe even switch your broadband router off and on again,.. but it should finally be live,....
Ive not got an F5 bud. Im on Mac.
Got my site working, great.
Emails aren't though.
Do i need to reinstall anything?
If you email me with what i need to do i can pick it up through webmail and action...
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The MacMail is still pointing at Shark.
I need the new server details to pick up emails please bud.
I'll read it through webmail if you could send me the details please.
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The MacMail is still pointing at Shark.
I need the new server details to pick up emails please bud.
I'll read it through webmail if you could send me the details please.
Sorry - forgot about that.
Looking up the details & sending now. :)
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The MacMail is still pointing at Shark.
I need the new server details to pick up emails please bud.
I'll read it through webmail if you could send me the details please.
Sorry - forgot about that.
Looking up the details & sending now. :)
We're all ticket boo! Cheers Nat.