Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: G & M on February 27, 2014, 09:53:59 pm

Title: pole clamps
Post by: G & M on February 27, 2014, 09:53:59 pm: I bought a phoenix pole some time ago and although it hasn't had that much use all the sections are spinning. Is it possible to get new clamps as I can't use the pole otherwise. Nice pole but the clamps are useless
Title: Re: pole clamps
Post by: Stephen Fox on February 27, 2014, 11:55:15 pm: When did you buy the pole? That should not be happening, drop me a line at fox@faceliftcleaning.com and we can get it sorted
Title: Re: pole clamps
Post by: ben M on February 28, 2014, 12:19:03 am: buy gardiner next time ;D
Title: Re: pole clamps
Post by: G & M on March 03, 2014, 07:48:23 pm: Stephen,
I sent you an email a few days ago and would like to know if you got it.

Michael
Title: Re: pole clamps
Post by: AuRavelling79 on March 04, 2014, 04:02:51 pm: Quote from: G & M on March 03, 2014, 07:48:23 pm
Stephen,
I sent you an email a few days ago and would like to know if you got it.

Michael

Another non-gardiner fail?
Title: Re: pole clamps
Post by: G & M on March 05, 2014, 08:25:01 pm: What's happening with my clamps?
Title: Re: pole clamps
Post by: G & M on March 11, 2014, 10:15:38 pm: Still waiting for you to get back to me Stephen.
Title: Re: pole clamps
Post by: ben M on March 11, 2014, 10:29:30 pm: Quote from: G & M on March 11, 2014, 10:15:38 pm
Still waiting for you to get back to me Stephen.
buy Gardiner next time ;D ;D
Title: Re: pole clamps
Post by: Stephen Fox on March 12, 2014, 05:36:23 am: Quote from: G & M on March 11, 2014, 10:15:38 pm
Still waiting for you to get back to me Stephen.

Micheal, got email and replied. Looks like a first version of Phoenix which has since been updated.
Title: Re: pole clamps
Post by: sunshine windows on March 12, 2014, 07:10:21 am: Original query on the 27th Feb and no response until today.

Great customer service there :o
Title: Re: pole clamps
Post by: Jonny 87 on March 12, 2014, 12:37:50 pm: Gardiners united- 1
facelift FC- 0

For customer service anyway. ;D
Title: Re: pole clamps
Post by: tlwcs on March 12, 2014, 12:56:35 pm: Quote from: Jonny (OnlyUseMeWFP) on March 12, 2014, 12:37:50 pm
Gardiners united- 1
facelift FC- 0

For customer service anyway. ;D

Must be a cup game as Gardiners are in a different league ;D
Title: Re: pole clamps
Post by: Stephen Fox on March 12, 2014, 02:32:47 pm: Quote from: sunshine windows on March 12, 2014, 07:10:21 am
Original query on the 27th Feb and no response until today.

Great customer service there :o

Actually, the normal recourse would be the customer to contact the company they bought it from then they would contact us for repair/replacement.... It would of been dealt with a lot quicker that way.
Title: Re: pole clamps
Post by: Avo on March 12, 2014, 02:59:20 pm: That's one thing u can't knock gardiner for!! There customer service is amazing they never argue back just replace it. :)